Sintra Small Group Tour: Cascais, Regaleira, Cabo da Roca
Badge of Excellence
Lisbon, Portugal
- 8 hours (approx.)
- Mobile ticket
- Offered in: English
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Overview
Many travellers who visit Sintra only explore the castle, but miss other, lesser-known sights in the region. Let someone else handle organize a trip to the area on this small-group trip from Lidson. Enjoy an itinerary that balances history, local villages, beaches and nature, as you visit Quinta da Regaleira (entry fee not included), Adraga Beach, Cabo da Roca, Cascais, and Sintra’s Natural Park.
- Receive personalized attention in a small-group setting
- Travel beyond Lisbon without the hassle of hiring a car
- Go beyond the guidebooks and learn straight from your guide
- Relax with round-trip transportation from downtown Lisbon
What's Included
- Air-conditioned vehicle
- SnacksTravesseiro (local pastry)
- Bottled water
- Professional guide (English)
- Comprehensive insurance and all required legal licenses
- Pick-up from Lisbon downtown
- Lunch
- Ticket to Quinta da Regaleira€20.00 per person
Meeting and Pickup
Meeting point
- Restauradores SquarePraça dos Restauradores, 1250-001 Lisboa, Portugal
At the front door of Hard Rock Café
End point
This activity ends back at the meeting point.Start time.9:30 am
Itinerary
1
Praca Dos Restauradores
30 minutes • Admission Ticket Free
2
Quinta da Regaleira
2 hours • Admission Ticket Not Included
3
Colares
1 hour 30 minutes • Admission Ticket Free
4
Praia da Adraga
1 hour • Admission Ticket Free
5
Farol do cabo da Roca
1 hour • Admission Ticket Free
6
Parques De Sintra-Monte Da Lua
1 hour 30 minutes • Admission Ticket Free
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Service animals allowed
- Near public transportation
- Infant seats available
- Travelers should have a moderate physical fitness level
- This tour/activity will have a maximum of 8 travelers
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos





Reviews
4.5
based on 28 reviews
Subject: Formal Complaint and Request for Full Refund – Sintra Small Group Tour
Dear Viator Customer Service,
I am writing to formally complain about our experience on the “Sintra Small Group Tour: Cascais, Regaleira, Cabo da Roca.”
Unfortunately, the tour was a major disappointment and was very different from the experience we expected when booking through Viator.
At the beginning of the tour, our guide informed us that a road was closed and that she would therefore change the planned route. We fully understand that unexpected circumstances can occur. However, what followed cannot be explained by a road closure.
We spent only approximately 20 minutes in Cascais.
The guide then decided, without asking whether we wanted to stop for lunch, to take the group to a restaurant of her choice. The tour was advertised without food, and we had neither requested nor expected such a lengthy lunch stop. Nevertheless, approximately two hours of our tour were spent on this break, significantly reducing the time available for the actual itinerary.
When my daughter, Emanuel, expressed our dissatisfaction directly to the guide, her response was particularly troubling. Instead of trying to address the complaint, she offered to refund the cost of the tour and suggested that we take an Uber back to our hotel at our own expense.
We found this completely unreasonable. We had booked and paid for a full tour. It is absurd to suggest that because we were dissatisfied with the way the tour was being conducted, we should then pay additional money simply to get ourselves back to our hotel.
We decided to continue with the tour. However, after Emanuel complained, the guide’s attitude toward us changed noticeably. From that point onward, she effectively chose to ignore our presence, while continuing to greet and interact normally with the other passengers in the group.
This made an already disappointing experience extremely uncomfortable and, in our view, was an inappropriate and unprofessional response to legitimate customer feedback.
Overall, the experience felt much more like being driven from one point to another than participating in the organized small-group tour we had booked.
We chose Viator because we expected a certain standard of professionalism and customer service. Unfortunately, this experience fell far below that standard.
For these reasons, we are requesting a full refund of the amount paid for the tour.
I would appreciate Viator reviewing this matter seriously, including the actual itinerary, the time spent at each location, the two-hour restaurant stop, and the guide’s conduct following our complaint.
Kind regards,
Sarit Carmel
Response from Host, Sep 2026
I’m sorry to see this review, as several of the statements made are simply not accurate.
The itinerary was followed exactly as described on my Viator listing. Anyone reading this review can compare the claims made here with the itinerary published on the experience page. In fact, I went beyond what was required in an attempt to accommodate these guests.
Unfortunately, the main difficulty during the tour was the behaviour of these two guests. They were repeatedly rude, disrespectful and offensive towards me, but also towards the other participants. They repeatedly told the other guests to hurry up, putting unnecessary pressure on them and creating an uncomfortable atmosphere for the entire group.
Their behaviour significantly affected the experience of everyone else and, unfortunately, ended up spoiling the tour and the day for the other participants as well.
At several points, they shouted while I was trying to explain things. The daughter repeatedly turned her back on me while I was speaking to her, rolled her eyes and behaved in an openly disrespectful manner. This was not an isolated incident, but part of a pattern of behaviour throughout the tour.
The situation became particularly serious at the restaurant, where the daughter shouted and caused a scene. Her behaviour was so inappropriate and disruptive that the restaurant staff were visibly shocked by what was happening. The other participants were also clearly uncomfortable with the situation.
I remained calm and professional throughout and did everything I could to manage the situation appropriately. However, it eventually became extremely difficult to control.
I contacted Viator Support during the tour because the situation had become extremely serious. I was advised by Viator to contact the police, and I ultimately had to go to the police, leave these guests there and make a formal complaint regarding discrimination, harassment and abusive behaviour.
I also have two other guests who witnessed what happened. They were extremely kind and supportive and told me themselves that the behaviour had gone far beyond acceptable limits. They offered to provide their accounts and act as witnesses if necessary.
This was, without a doubt, the worst professional experience I have had in my nine years working in this industry. I have welcomed countless guests over the years and have always done my best to provide a positive, respectful and professional experience for everyone.
I completely respect that every guest is entitled to their opinion, and I accept that not every experience will suit everyone. However, reviews should reflect what actually happened, and I strongly disagree with the allegations made in this review.
I am sorry that these guests did not enjoy the experience, but I stand firmly by the tour I provided, the itinerary advertised, and the professional way in which I handled an extremely difficult situation.
Unfortunately, it was not only my experience that was affected. Their behaviour towards the other participants also had a significant impact on the group and ultimately spoiled what should have been an enjoyable day for everyone.
Nádia
It was breathtaking! Bruno was amazing! I loved the vibe and the group was also very fun. Totally recommend it!!
We had an amazing tour with Nadyia in Sintra and Lisbon! She was so attentive, knowledgeable, and clearly passionate about the history and culture. Despite unexpected street closures, she went out of her way to adjust the route and even found out what was going on. When we couldn’t get an Uber afterward, she kindly drove us back to our hotel herself. She’s a fantastic guide and a true professional highly recommend. She's also a great driver.
Nadia is passionate and engaging. There were severe fires which limited the usual tour so Nadia pivoted very well to ensure we had a wonderful experience in Sintra. We dipped our toes in the ocean, ate delicious fish soup, and visited the royal summer castle. Nadia treated us to gorgeous pastry and dropped us at our requested destination. Overall a great experience. Thank you Nadia!
Our guide was very enthusiastic about Sintra and went above and beyond to make our tour memorable. He not only gave the official line but added anecdotes of his own experiences. And he did this all on his day off (because we had made a scheduling mistake). This tour turned out to be the highlight of our visit to Portugal.
This trip was canceled — I don’t know when but I did not receive a confirmation message but I did receive a confirmation message day before and on the tour. There I ended up wasting money to get to meeting local and no contact after a sent messages for over and hour. They stated because it was Jan 1st it was closed but they would have known this prior but instead took my booking fee — I think to get the interest as they knew it would be cancelled the. I was scrolled by the company for my messages — totally not customer service friendly— I am awaiting my refund — I hope — but highly recommend NOT using this company at all.
Response from Host, Mar 2024
Dear Kim, I'm relly sorry that things didn´t go as expected for you. however, i kindly ask you to reconsider because as you know the full refund has been promply issued on my part. thank you
Friendly and knowledgeable guide, Nadea, was a pleasure to interact with and she made our time in Sintra enjoyable. This is a great option if you don’t need to see all of the attractions inside-out but want to mix in a few major sightseeing spots along with other peeks and drive-thru’s of the beautiful Sintra area.
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$88.97
per personWas $93.66(-5%)
up to 24 hours before the experience starts (local time)
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Sintra Small Group Tour: Cascais, Regaleira, Cabo da Roca
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