Top Key West On the Water - page 2

We had a wonderful time on this excursion! We learned so many fun facts about the local mangroves, sea grass, and the wildlife that inhabit them. The mangroves are beautiful and certainly a unique ecosystem to explore. Nothing else like this in the US! Our guide, Cece, was knowledgeable and experienced, and made our time on the water fun. The staff on site were all very friendly and helpful. One thing to make sure of: If you’re booking through any travel service, not directly through the company’s website, make sure you receive a confirmation email with the excursion details directly from the company itself. For whatever reason, that did not get sent to us ahead of time. This led us to be technically half an hour late to our excursion, because there were no details stating an earlier arrival time except in that email alone. I received a call as we were on our way asking where we were. The business personnel acted confused and frustrated as to why we were arriving late, but realized in the end that the email with the details had not reached me (inadvertently). Once they realized that, the tone changed and they commented that this happens fairly often. Something to do with the booking programs not talking to each other. To the business owner: I would recommend updating your listings on travel excursion booking sites to state the earlier arrival time by a half hour. There’s no harm in doing so, and it would surely save a lot of people the trouble if this issue persists.