City Sightseeing Lisbon Hop-On Hop-Off Bus & Optional Add-Ons
Lisbon, Portugal
- 1 hour 45 minutes (approx.)
- Mobile ticket
- Offered in: English
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Overview
What's Included
- 24-hour hop-on hop-off bus tour
- Audio guide commentary in 13 languages + free headphones
- Access to 2 or 3 Lines (depending on ticket option selected)
- Stops near the major sights
- Night Tour (if appropriate ticket is selected)
- Carmo - Miradouro S. Pedro de Alcantara Walking Tour
- Baixa Pombalina Walking Tour
- City Lockers: 10% discount with the promo code WELCOMEMADEIRA at various stores
- 15% discount at the Gulbenkian Modern Art Centre (if the Bus + Night Tour ticket is selected))
- Tips
- Hotel pick-up and drop-off
Meeting and Pickup
Operating hours
Select your preferred tour option to see hours.
View tour option
Departure Point
- You may start this tour at any of the stops listed.
Itinerary
Blue Route
10 Stops
21 Points of Interest
Duration: 1 hour 45 minutes
Operating Schedule: First departure from Stop 1 at 10am, last departure from Stop 1 at 4pm. Buses run every 2 hours (every 60 minutes on cruise ship days)
1
Marquês Pombal
2
[P] Parking motorcycles
3
PV6F+F94
4
Oceanário Lisboa
5
Praça de Táxis
6
Estrada das Laranjeiras 172
7
PRQM+6CC
8
PRPQ+H9P
9
PRMW+9PV
10
PRJW+634
Points of interest passed by on this route
Jeronimos Monastery
Bairro Alto
Calouste Gulbenkian Museum
Museu Nacional Dos Coches
Museu Nacional De Arte Antiga
National Tile Museum
Ponte Vasco da Gama
Praca do Comercio
Centro Cultural de Belem - CCB
Jardim Zoologico
Campo Pequeno
Parque Eduardo VII
Docas de Santo Amaro
Vasco da Gama Tower BABYLON 3600
National Museum of Natural History and Science
Torre de Belem
Jardim do Principe Real
Jardim Da Estrela Park
El Corte Ingles
Municipal Square
Monumento aos Mortos da Grande Guerra
Red Route
14 Stops
8 Points of Interest
Duration: 1 hour 45 minutes
Operating Schedule: First departure from Stop 1 at 9:30am. Last departure from Stop 1 at 5pm. Buses run every 30 minutes
1
Marquês Pombal
2
Praça do Príncipe Real 25
3
R. Bernardino Costa 1
4
Av. 24 de Julho 549
5
Pilar 7 - Bridge Experience
6
Estação Fluvial Belém
7
MQWR+WQ Lisbon
8
MQVP+CM Lisbon
9
Nutrilovers Food Truck
10
Belem River Station
11
Doca Alcântara
12
R. de Santo António à Estrela 22
13
Restauradores
14
Praça dos Restauradores 55
Points of interest passed by on this route
Marques Do Pombal
Torre de Belem
Jeronimos Monastery
National Tile Museum
Jardim Zoologico
Palacio Nacional da Ajuda
MAAT - Museu de Arte, Arquitetura e Tecnologia
Padrao Dos Descobrimentos
Green Route
9 Stops
4 Points of Interest
Duration: 1 hour 15 minutes
Operating Schedule: First departure from Stop 1 at 10am. Last departure from Stop 1 at 5pm. Buses run every 30 minutes
1
Marquês Pombal
2
Restauradores
3
Praça Martim Moniz 551
4
Rua do Chão da Feira 226
5
Largo da Graça 75
6
Campo de Santa Clara 82
7
Campo Sta. Clara
8
R. Dom Duarte 5
9
Praça dos Restauradores 55
Points of interest passed by on this route
Marques Do Pombal
Estatua do Marques de Pombal
Jeronimos Monastery
Museu Nacional Dos Coches
Additional Info
- Confirmation will be received at time of booking
- Wheelchair accessible
- Stroller accessible
- Near public transportation
- Most travelers can participate
- Red Route - First departure from Stop 1 at 9:30am. Last departure from Stop 1 at 5pm. Tour duration: 105 minutes. Frequency: every 30 minutes
- Blue Route - First departure from Stop 1 at 10am. Last departure from Stop 1 at 4pm. Tour duration: 105 minutes. Frequency: every 2 hours (every 60 minutes on cruise ship days)
- Green Route - First departure from Stop 1 at 10am. Last departure from Stop 1 at 5pm. Tour duration: 75 minutes. Frequency: every 30 minutes
- Mobile and printed paper vouchers are accepted on this tour and can be redeemed at any of the stops along the routes
- Vouchers can be used any day within 12 months of travel date selected at check-out
- City Lockers: 10% discount with the promo code WELCOMEMADEIRA - at these stores: Rossio Metro Station, Praca da Figueira Car Park, Martim Moniz Car Park, City Lockers Chiado Store and City Lockers Camoes Store
- Night Tour (appropriate ticket must be selected): Departs every day from Stop 1 Marques de Pombal at 6pm. Duration: 1 hour
- Carmo - Miradouro Sao Pedro de Alcantara Walking Tour: Meeting Point: Stop 13 on the Red Line/ Stop 2 on the Green Line. Departs at 11am every day. Duration: 1 hour approximately. This walking tour can be used any time within 48-hours of the bus ticket being redeemed
- Baixa Pombalina Walking Tour: Meeting Point: Stop 13 on the Red Line/ Stop 2 on the Green Line (Castelo San Jorge). Departs at 1pm every day. Duration: 1 hour approximately. This walking tour can be used any time within 48-hours of the bus ticket being redeemed
- Due to weather alerts, the tour will not operate on Wednesday 11th November
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
2.9
based on 257 reviews
Sort by: Most insightful
5 Stars – A Great Way to Discover Lisbon!
Hop-on hop-off bus tours are our favourite way to discover a new city, and Lisbon was no exception!
We really enjoyed exploring the city on the Red Line, taking in the beautiful sights and getting a great overview of Lisbon and its different neighbourhoods. The night tour was also a wonderful experience, offering a completely different perspective of the city after dark. Unfortunately, Storm Charles disrupted our plans, and we weren’t able to complete the Blue Line as we had hoped. A little disappointing, but certainly beyond anyone’s control!
Overall, a great experience and a fantastic way to explore Lisbon at your own pace. We always recommend hop-on hop-off tours to anyone visiting a city for the first time!
Our plan was to pick up at stop 5 but we searched everywhere for a bus sign and finally finding stop 6, we found on the website that stops 6&7 were suspended. On our 3rd call to help centre, we got a link to google map to show stop 4. Not once during the calls and even after I asked for a way to find live link to the route was I told that I could download an app. Very frustrating experience before we even started. Then the audio system didn’t work well - while music played it was fine. Then the voice to explain things was extremely static. We were not the only ones trying different seats to get better reception.
Response from Host, Nov 2026
Hi Richard,
Thank you for sharing such a detailed account of your experience in Lisbon. We understand how frustrating it must have been to spend so much time trying to find the correct boarding point before you could even begin enjoying the city. Although temporary changes to our routes and stops can sometimes be necessary, we recognise the importance of providing clear and accessible information to help visitors plan their journey. Our City Sightseeing app is also available to help passengers locate stops and follow the service, and we appreciate your feedback regarding the information provided during your calls. We'll share your comments with the relevant team. We're also sorry to hear that the audio commentary did not perform as expected. It's an important part of the sightseeing experience, and your observations deserve further attention. We would welcome the opportunity to review both matters in more detail. Please contact us at https://city-sightseeing.com/es/contacto with your travel date and booking details so our team can investigate. Thank you again for your feedback, Richard. We hope you were still able to enjoy your time exploring Lisbon. City Sightseeing Lisbon Team
We ended up taking the Green Line first, instead of waiting and we ended up doing that one both days. The red takes you out to the industrial waterfront back and forth so you see it twice, the blue line is a bit better, but it goes down to the port, the more modernized part of the city. But the green takes you into the heart of the city, much more interesting and fun, small neighborhoods, lots of markets and eating. The best thing is it saves walking, so many hills and steep streets, I could never get to these spots on foot, so for that reason this bus tour is worth. We got a 48 hr ticket, on the second day it said expired, but the driver saw the date of purchase and knew it was still valid.
Response from Host, Nov 2026
Hi Maria,
It sounds like you found your favourite way to explore Lisbon!
The Green Line certainly has its own charm, taking visitors through some of the city's most traditional and lively neighbourhoods. And with Lisbon's famous hills, having a comfortable way to discover those areas can make all the difference!
We also appreciate you mentioning the issue with your ticket on the second day. We're glad our driver was able to check the details and help you continue your journey without missing out on the experience. Thank you for sharing such a thoughtful review. Every route offers a different perspective of Lisbon, and it's wonderful that you found one that suited the way you wanted to explore the city. We hope to welcome you aboard again on another adventure!
City Sightseeing Lisbon Team
Great way to see Lisbon as the multiple routes provided a great overview. We also liked that the signage at the tour bus stops was clear of where you were and where you could change routes
Response from Host, Oct 2026
Dear James,
Thank you so much for sharing your experience with us. We are delighted to hear that you managed to get a real sense of Lisboa during your day with us. It is lovely to know that moving between the different lines felt simple and that you always knew exactly where you were and where to head next. We will continue working with the same enthusiasm to offer memorable experiences to those who visit us. It has been a pleasure having you with us and we hope to see you again very soon. City Sightseeing Lisboa Hop-On Hop-Off Bus & Optional Add-Ons Team
There wasn’t much on the history of the area as we were hoping and have learned in other cities
Not really worth it like others we’ve done
Response from Host, Oct 2026
Dear Lesa,
Thank you very much for sharing your experience with us. We are sorry to learn that your visit did not turn out as you expected. We understand you were looking for a deeper insight into the city and its past, and we regret that we did not meet that expectation on this occasion. Your comment has been shared with the local team in Lisboa so that we can review the content on board and continue to improve the experience we offer. We will continue to work with the same dedication to offer memorable experiences to those who visit us. It has been a pleasure having you with us and we hope to welcome you back very soon. City Sightseeing Lisboa Hop-On Hop-Off Bus & Optional Add-Ons Team
We are usually so pleased with Viator tours but this one was not up to par. It should be made more clear where the closest pick up point is and approximately what times you can expect a bus to come to this location. Also there are two different companies that drive the red buses, so make sure you have the right company. The red route is definitely the most beautiful so we transferred from the blue as soon as possible, then we rode the blue back to our hotel in the business district. Lastly it would have been nice to have more narratives, history and information instead of just music playing.
Response from Host, Oct 2026
Dear Sandy,
Thank you very much for your feedback about City Sightseeing Lisboa. We are sorry to hear that this tour was not up to your usual Viator experience and that some information was not clear enough. We would like to clarify a couple of points: Viator should have all the main tour information on its website, but for additional details such as our closest pick-up points, real-time bus tracking, and estimated arrival times at each stop, you can also visit our official website or our City Sightseeing app. There you can also contact our customer service team if you need any assistance during your tour. We also take note of your comment about having two companies operating red buses. Please look for our City Sightseeing red buses with our logo to make sure you board the correct one. We are happy to know you enjoyed the Red Route as the most beautiful, and we appreciate your suggestion about adding more narratives and history instead of music. We have shared this with our audio guide team. Thank you again for your comments, they help us improve. Kind regards,
City Sightseeing Lisboa Hop-On Hop-Off Bus & Optional Add-Ons Team
Do not book this tour. Very poor service. Waited x 1.5 hours on red line.in Lisbon No bus came. Drive saw me coming up to stop as he was stopped & drove off. That’s when we waited for so long. No contact person to speak to for help. Paid for a cab back to hotel. Missed seeing rest of city high lights. Didn’t trust to be picked up ever. Rated -1 out of 10 Have done other hop on hop off. Have never experience anything like this. Wish I would have read other reviews. Same. Not good Wasted $$$
Response from Host, Oct 2026
Hello Karen,
Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the very poor experience you had. We are truly sorry to hear that you waited for 1.5 hours on the Red Line, that a bus drove off as you were approaching the stop, and that you had to pay for a cab back to your hotel and missed seeing the rest of the city's highlights. This is absolutely not the service we aim to provide and we completely understand your frustration. We also regret that you were unable to find a contact person for help on the spot. Please be assured that your comments have been shared with our team to improve both frequency on busy days and on-site assistance. We are sorry we let you down on this occasion and we hope you will allow us to look into this further. Kind regards,
The City Sightseeing Lisboa Team Hop-On Hop-Off Bus & Optional Add-Ons
Best way to get an overview of the city if you don’t have a lot of time. After going around the circuit once, you can decide where you wish to explore further.
Response from Host, Oct 2026
Hello Miren,
Thank you so much for your great review!
We are delighted to hear that you found our tour the best way to get an overview of Lisboa, especially when time is short. Doing a full circuit first and then deciding where to explore further is exactly how we recommend enjoying the Hop-On Hop-Off experience. Thank you for choosing City Sightseeing Lisboa and we hope to see you on board again soon!
Kind regards,
The City Sightseeing Lisboa Hop-On Hop-Off Bus & Optional Add-Ons Team
Lisbon sightseeing bus tour was absolutely terrible.
We took several of the buses in one day. We had to wait at least 2 hours for one bus to pick us up. One bus did not have any type of narrating of the passing sites. We have taken these buses in over 15 major European cities and the bus in Lisbon is the worst
Response from Host, Sep 2026
Dear Alisa, thank you for sharing your feedback for City Sightseeing Lisboa, even though we are very sorry to read about your experience. We sincerely apologize that your Lisboa sightseeing bus tour was terrible and that you had to wait at least 2 hours for one bus to pick you up. This is absolutely not the service we aim to offer, and we understand how frustrating this must have been, especially as you took several buses in one day. We are also very sorry that one bus did not have any type of narrating of the passing sites. Our audio guide is a key part of the tour and it should have been available on all buses. We have shared your comments with our operations and technical team in Lisboa to urgently review our frequency and our audio system on that day. We are particularly sorry to hear that after taking these buses in over 15 major European cities, you found the bus in Lisboa to be the worst. As a loyal hop-on hop-off guest, your comparison is very valuable to us and we have taken your feedback very seriously to improve. Thank you for letting us know where we failed you. We hope you will consider giving City Sightseeing another chance in another city. Team City Sightseeing Lisbon Hop-On Hop-Off Bus Tour & Bookable Extras
well organised and because we caught the bus early it was easy to get a good seat, It did tend to get busier later in the day. We were able to access the Audio tour guide but on one bus had toe "share" headphones because one seat/socket did not work. Otherwise a good way to get a feel for the city. We usually do the complete route initially then decide which stop/s to hop off at. We had to wait about half an hour for the bus at the Cathedral which wasn't ideal but not a surprise for a busy city like Lisbon
Response from Host, Sep 2026
Dear John, thank you so much for your detailed and helpful review for City Sightseeing Lisboa!
We are happy to hear that you found it a useful way to get a sense of the city and well organised, and that catching the bus early helped you to get a good seat. You are right, it does tend to get busier later in the day, especially in a vibrant city like Lisboa. Thank you for your tip about doing the complete route initially to then decide where to hop off. That's a great way to do it!
We apologize for the inconvenience with the audio tour guide where you had to share headphones because one seat/socket did not work. This is not the experience we want, and we have shared your comment with our local team in Lisboa to review the maintenance of our audio sockets on board. We also understand that waiting about half an hour at the Cathedral wasn't ideal, thank you for your understanding that this can happen in a busy city like Lisboa. We are working to keep our frequency as regular as possible. Thank you again for choosing City Sightseeing Lisboa and for your kind feedback. We hope to welcome you back on board very soon!
Team City Sightseeing Lisbon Hop-On Hop-Off Bus Tour & Bookable Extras
great service! my pass was dated day before but due to circumstances, I could not use it until today. There were no questions asked! Transferring from red to blue lines was seamless!
Response from Host, Sep 2026
Thank you for your wonderful feedback! 😊 We’re delighted to hear that you had a great experience with City Sightseeing Lisbon and that our team could accommodate your circumstances. It’s also great to know that you found the transfer between the red and blue lines seamless. We hope to welcome you back on board soon!
City Sightseeing Lisbon Team
We have been on hop on hop off buses around the world and have found them brilliant for seeing the places we have been in and very informative. This one in Lisbon was dreadful, the commentary was very limited and the stops were not pointed out as they normally do, so you had to guess if it was a stop or just traffic you were stopping for. We couldn’t wait to get back to the ship. Most boring experience we have ever had.
Response from Host, Sep 2026
Linda, we’re really sorry to hear Lisboa was the disappointing one, especially when you’ve loved hop-on hop-off around the world and know how good it can be. You’re spot on: you should always know when it’s your stop vs. traffic, and the commentary should be rich and timely, not limited. It sounds like we completely missed the mark on the basics that make the tour useful and fun, and that’s why it felt boring. We’re sharing this straight with our Lisboa operations team to review the commentary timing and the stop announcements on that route. We’re sorry we cut your day short and sent you back to the ship early. If you’d like to send your booking details to customer@city-sightseeing.com, we’d like to look into this for you. Team Lisboa
I went on the day tours (Red Line and Green Line), which were fine.
But the Night Tour bus did not show up on at the Marquês de Pombal start point, at 9:00 p.m. on August 27, 2026, as scheduled.
Response from Host, Aug 2026
Dear Andrew,
Thank you for sharing your feedback about your City Sightseeing Lisboa experience. We are pleased to hear that you enjoyed the Red Line and Green Line day tours, but we are very sorry that the Night Tour did not arrive at the Marquês de Pombal departure point at 9:00 p.m. on August 27, 2026, as scheduled. We fully understand how disappointing this must have been, especially after planning your evening around the advertised Night Tour. We take your comments seriously and will share the details with our local operations team so that the service and departure information can be thoroughly reviewed. We appreciate you bringing this matter to our attention and hope we have the opportunity to provide you with a much more reliable and enjoyable City Sightseeing Lisboa experience in the future.
From the Cruise Terminal it was not clear that the bus we were boarding was taking us TO the Hop on Hop off bus and it would be 30 min to get there.
Response from Host, Aug 2026
We appreciate you bringing this to our attention and will share your comments with the local team so that the information and signage can be reviewed and made clearer for cruise passengers. We hope to have the opportunity to provide you with a smoother City Sightseeing experience in the future.
It was a nice way to see the city but the narration (in English) is quite bad. Also, stops were not marked correctly on some lines. Not up to the same standard I’ve experienced on this bus in other cities.
Drivers were not that friendly…even though everyone in Lisbon is! We enjoyed seeing the city and I’d still do it again as the city is spread out and it did its job.
We have used hop on hop off in multiple cities
Lisbon's is generally the same
Quick and easy
Several routes to choose from
Night bus was extra bonus
Response from Host, Jul 2026
Thank you Colleen for your wonderful review!
We're delighted to hear that you enjoyed your City Sightseeing Lisboa experience and that our Hop-On Hop-Off bus tour met the high standards you've come to expect from visiting other cities. It's great to know you found the service quick, convenient, and appreciated having several routes to choose from to explore Lisboa at your own pace. We're especially pleased that you enjoyed the night bus tour as an added bonus. It's a fantastic way to experience the city's unique atmosphere and see Lisboa's iconic landmarks illuminated after sunset. Thank you for choosing City Sightseeing Lisboa.
We look forward to welcoming you on board again soon, whether back in Lisboa or in another destination around the world. Happy travels!
We probably didn't utilize the service to its full potential, but considering that this is a global company offering this experience across numerous cities and countries worldwide I would expect that a website or app that directs you to the nearest stop and gives you wait times for the next bus should have been available. When we attempted to download a copy of the route map the image was blurry and you could not make out any of the street names. We then obtained a hard copy of the map, and again not all the street names were able to be read making it challenging to find the first location. Also not all the headphone jacks were working. Due to this poor start to the experience we only went to Belem then back to the city.
Response from Host, Jul 2026
Hi,
Thank you for taking the time to share such detailed feedback about your experience with City Sightseeing Lisbon. We're sorry to learn that your Hop-On Hop-Off bus tour did not get off to the smooth start you were expecting. We understand how frustrating it must have been to have difficulty reading the route map and locating the first stop. We also regret that some of the headphone jacks were not working, which impacted your enjoyment of the audio commentary. We truly appreciate your comments regarding the availability of clearer navigation tools and real-time bus information. Feedback like yours is invaluable, as it helps us identify opportunities to improve both our digital resources and the overall sightseeing experience for future visitors. We sincerely apologize that these issues limited your visit to Belém and prevented you from making the most of your ticket. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back to City Sightseeing Lisbon for a much more enjoyable experience in the future.
Give yourself plenty of time to see this beautiful city. Bring a hat and wear good walking shoes for your day out
Response from Host, Jun 2026
Thank you for sharing your tip about visiting Lisboa hop-on hop-off city sightseeing tours. We’re glad you enjoyed exploring this beautiful city. Lisboa is indeed best experienced with time and flexibility, especially when using a hop-on hop-off sightseeing bus, as it allows you to discover landmarks at your own pace. Your recommendation to bring a hat and wear comfortable walking shoes is very helpful, as Lisboa's streets and viewpoints often involve walking and sunny conditions, making preparation part of a great city sightseeing experience. Next time visiting Lisbia, we recommend combining your bus ticket with our Night Bus, Fast Track to Oceanário de Lisboa, our scenic boat tour, exploring Estádio da Luz or entering the magnificent Sé de Lisboa (Cathedral of Lisboa). We appreciate you choosing City Sightseeing and hope to welcome you again soon for more unforgettable city tours.
Awesome, simply awesome meaningful and historical sites with a great tourguide! Thank you! I would do it again!
Response from Host, Jun 2026
Dear Customer,
Thank you so much for your wonderful feedback!
We are delighted to hear that you enjoyed your City Sightseeing Lisboa experience and that the tour allowed you to discover such meaningful and historical sites across the city. It’s especially great to know that our live tour guide helped make the journey even more engaging and memorable. Our hop-on hop-off sightseeing bus is designed to offer a flexible and informative way to explore Lisbon’s main attractions, and we are very happy to know you would choose us again. Next time visiting Lisboa, we recommend our Night Bus Tour, combining your bus ticket with Fast Track to Oceanário de Lisboa, our scenic boat tour, a visit to the magnificent Lisboa Cathedral or exploring Estádio da Luz. We truly appreciate your kind words and look forward to welcoming you back on board City Sightseeing Lisboa for another great experience!
Kind regards,
City Sightseeing Lisboa Team
It was a bad experience. The green line was awful the buses on the day we took our tour were full. We waited and waited and every single bus was to capacity no seats. That was our first hop off and we were not able to hop on anymore. A total waste of my money and my time in Lisbon. A refund was not provided per the tour company and Viator. A total disappointment.
Response from Host, May 2026
Hi Carla,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience on the City Sightseeing Lisbon hop-on hop-off bus tour, particularly on the Green Line. We understand how disappointing it must have been to experience long waits and find the buses operating at full capacity during your first attempt to join the service. Our hop-on hop-off service in Lisbon is designed to offer a flexible way to explore key highlights such as Belém, Praça do Comércio, and the historic city centre, however, on peak days demand can be very high and this may affect how quickly guests are able to board the next available service. We are sorry that this impacted your plans and overall enjoyment of the tour. We also regret that you were not able to continue your experience afterwards and that this led to a disappointing visit to Lisbon. Your comments will be shared with our local operations team so they can continue working on improving service flow and capacity management during busy periods. Regarding your refund request, we regret that this was not possible under the booking conditions applied by the selling platform. We truly appreciate your feedback, as it helps us improve our service. Kind regards,
City Sightseeing Lisbon
This is a great tour and way to get a feel for all that Lisbon offers. Our hotel was a 5 minute walk from the first stop which made it very convenient. It’s well worth it!!!
Response from Host, May 2026
Thank you very much for your 5-star review. We are delighted to hear that you enjoyed the tour and that it was a great way to discover everything Lisboa has to offer. It’s also wonderful to know that the location of your hotel made the experience even more convenient for you. We truly appreciate your kind words and are very happy that you found the tour worthwhile. We hope to welcome you again soon.
Whenever we travel to a new city, we always book a Hop on Hop off tour to familiarize ourselves to the destination. Over all this experience provided the transportation however the audio kept cutting off. We first took the red line followed by the green line. When at the first stopn we inquired what bus was the blue line. We were told that it would be a twenty minute wait, which din'tphase us. We were told by a female representative that she would gather us once the bus arrived. The twenty minutes passed and no one advised when the bus arrived. I could not find the original woman to no avail. Asking a male representative about the blue bus, we were advised it would be more than an hour wait. I had asked to speak with a manager/ supervisor but was told there were none. There were a number of City Sightseeing staff milling around and chit-chatting with each other but no one would take responsibility. This experience was disappointing. No professionalism at all! The only reason I gave it three stars was because the buses did provide the transportation as noted.
Response from Host, May 2026
Dear Raymond,
Thank you for taking the time to share your feedback regarding your recent experience in Lisbon. We are pleased to hear that the service helped you get around the city and that Hop-On Hop-Off tours continue to be part of your travels when visiting new destinations. However, we are truly sorry to learn about the inconveniences you experienced during your tour. Please accept our apologies for the issues with the audio commentary and for the confusion and lack of communication regarding the Blue Line bus schedule. We also regret that you felt unsupported by our staff when trying to obtain assistance. This is certainly not the level of service and professionalism we aim to provide to our guests. Your comments are extremely valuable and have been shared with the local operations team so that the situation can be reviewed internally and improvements can be made to both communication and customer assistance at our stops. We appreciate your honest feedback and hope that, despite this experience, we may have the opportunity to welcome you again and provide a much better service in the future. Kind regards,
Quality Department
It was difficult to find a pickup place from the cruise port. Printed list of stop very confusing and not clear at all
Response from Host, May 2026
Hi Edward 👋
Thank you for taking the time to share your feedback. We’re sorry to hear that you found it difficult to locate the pickup point and that the information provided was not clear enough. We understand how important clear directions are, especially when arriving from a cruise port. Your comments are appreciated and will be shared with our local team to help improve clarity for future guests. Thank you for choosing City Sightseeing 🚍
We were able to get a good overview of the city with the tour but it was not our best experience with the company. The commentary was sparse at times and there was too much music.
Response from Host, May 2026
Hi Lynn 👋
Thank you for taking the time to share your feedback. We’re glad to hear the tour gave you a good overview of Lisbon, but we’re sorry that the onboard commentary and audio mix did not fully meet your expectations. We understand how important this is to the overall experience. Your comments are appreciated and will be shared with our local team for review and improvement. Thank you for choosing City Sightseeing 🚍
I was wondering how to get to the closest stop for the Hop on bus since we arrived by Cruise ship and the closest stop appeared to be at least a km away and one of our friends has limited mobility.
Was pleasantly surprised to see buses located right outside the terminal. What was unclear was whether what loop this bus was for. I asked and a person from City sightseeing said we should do the Red loop and Green loop and probably not do the blue loop. I incorrectly assumed (that’s on me) that the bus we got on was the Red loop bus. So we rode it for the better part of 30 mins and saw sights whipping by until we arrived at Stop 1. The depot where all colors converge.
We got off and transferred to the Green line and we were one of maybe a handful of people who left what we thought was the Red line. A full bus load of people left on that same bus which we then realized was just a shuttle (albeit a 30 mins one) to the port and back again. That whole group of people just did a full hour plus loop on a cruise ship shuttle. Not the Red line at all.
Having said all this, the Green line small shuttle was a lot of fun. It wound through all the small streets of the city and was pretty entertaining. Though I will say there could be a lot more commentary and a lot less music on the audio portion of this tour. Was mostly repetitive music mixed in with a few repetitive facts.
We got back to stop one to transfer to what we thought would be the Red line to take us back to the ship. Instead when asked we realized it was indeed just a shuttle heading back to the port. A bit disappointed. Perhaps it was a language barrier but it seemed everyone had the same issue. We didn’t want to risk missing the ship so we just headed back.
If there’s a next time we will know better as it was a good service if done right.
Response from Host, Apr 2026
Thank you very much for sharing such a detailed review. We’re glad to hear that you were pleasantly surprised to find our buses right outside the cruise terminal in Lisbon and that you enjoyed the Green Line tour through the city’s smaller streets — it’s great to know you found it fun and entertaining. At the same time, we’re sorry for the confusion regarding the different services and routes at the port. We understand how this can be especially stressful when arriving by cruise ship and managing limited time. We appreciate your comments about clearer communication on-site regarding the distinction between the shuttle service and the sightseeing routes, and we will share this feedback with our local team to improve signage and explanations for future passengers. We also take note of your comments about the audio experience. Your feedback regarding the balance between music and commentary is very helpful, and we will pass it on for review. We’re sorry that part of your experience caused confusion and disappointment, but we’re glad you still found value in the tour overall. We hope to have the opportunity to welcome you again in the future for a smoother and more enjoyable experience.
1)Took an hour with customer service to get my prepaid ticket. 2)3 of 4 seats had broken audio, so we had no idea what we were seeing.
Was an interesting ride. Beautiful day! The map was helpful but the audio did not work. At least where we were sitting. But it was a way to see the city
Response from Host, Mar 2026
Dear Janette,
Thank you sincerely for sharing your feedback with us. We are pleased to hear that you enjoyed your ride and that the beautiful day made your experience discovering Lisbon even more special. It’s great to know that our route map was helpful and that the tour allowed you to see the city in a convenient way. However, we are sorry to learn that the audio guide did not work properly in your seating area. This is not the experience we aim to provide, and your comments have been shared with our local team in Lisbon to ensure this issue is reviewed and improved for future guests. During your visit, we hope you also had the chance to explore some of Lisbon’s highlights, such as Belém Tower, Jerónimos Monastery, and enjoy the views from Alfama, making your stay even more memorable. We hope to have the opportunity to welcome you again for an even better experience, whether in Lisbon or any of our more than 100 destinations worldwide. Thank you for choosing City Sightseeing!
Best regards,
Quality Department
TERRIBLE SERVICE!
I came from the USA and bought their service got a uber to go to the marina and when we parked at the marina I got the text that this company had cancelled the tour!
I was alone in a marina with my cellphone about to die!
Thank god I was able to get in another tour 2.5 hours after so I had to wait for a long time otherwise I would have waisted my day!
Response from Host, Mar 2026
Hi Monica,
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused during your visit to Lisboa. We understand how frustrating it must have been to arrive at the marina and receive a cancellation notice, especially when traveling alone. Please know that situations like this are extremely rare, and our team continuously works to prevent such issues. We truly regret the impact this had on your plans and appreciate your patience in arranging an alternative tour that day. Your feedback is very valuable to us and helps improve our City Sightseeing Lisboa service for all future guests. We hope you might give us another opportunity to provide a seamless and enjoyable experience in Lisbon.
wonderful experience during the day, three routes, and you got a very good overview of Lisbon!
A review is not complete without ways to improve, the night tour did not seem very enriching. Lots of traffic very dark. A little overlap with the day routes.
Some of the audio hook ups from the seats didn’t work. … stick to the day routes
This is the first time we have been disappointed in the Hop onHop off bus tours. Commentary was horrible and minimal at best. They changed the route without warning and we therefore missed the stop we had planned. The sound system was poor. Music way too loud and what little commentary there was, was very difficult to hear.
Response from Host, Mar 2026
Hello Robert,
Thank you for taking the time to share your experience with City Sightseeing Lisboa. We’re truly sorry to hear that your recent tour did not meet your expectations. We aim to provide a comfortable, informative, and enjoyable way to explore Lisboa, and we regret that issues with the commentary, route changes, and sound system affected your visit. Your feedback is very important to us, and we have already shared your comments with our local team to review the audio equipment, music levels, and communication about route changes. Ensuring that guests can easily follow the commentary and enjoy each stop is a top priority, and we appreciate your input to help improve these aspects. We truly appreciate your honest review and hope we can provide a better experience for you on a future visit. Kind regards,
City Sightseeing Lisboa
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$35.39
per personWas $37.25(-5%)
up to 24 hours before the experience starts (local time)
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City Sightseeing Lisbon Hop-On Hop-Off Bus & Optional Add-Ons
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