Lisbon Hop On Hop Off Bus and Boat Tour
Lisbon, Portugal
- 2 hours (approx.)
- Mobile ticket
- Offered in: English
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Overview
Rather than sticking to a rigid sightseeing itinerary, explore Lisbon at your own speed with a hop-on, hop-off bus and boat sightseeing package. Choose from five different routes that let you visit the attractions that capture your attention, and escape the crowds on land during a boat ride on the Tagus River.
- Choose from three validity durations to suit you
- Relish the flexibility to customize your own sightseeing schedule
- Audio commentary adds context to the sights you see
- Pack in plenty of Lisbon attractions in one convenient tour
What's Included
- Transport by sightseeing bus
- Hop On Hop Off Boat (when selected)
- Audio Guide in 16 languages
- Discounts on major attractions and museums
- WiFi on board
- Digital Walking Tour in 5 languages
- Information booklet/map
- Night Tour without stops - except for Basic pack - Temporarily unavailable
- Zoo ticket (included only for the Epic pack)
- Food and drinks
Meeting and Pickup
Operating hours
Select your preferred tour option to see hours.
Departure Point
- You may start this tour at any of the stops listed.
Itinerary
Belém Line
21 Stops
6 Points of Interest
Duration: 2 hours
Operating Schedule: Summer Schedule First departure - 09.30am Last departure - 18:00pm Winter schedule First departure - 10.00am Last departure - 17:00pm
1
Marques De Pombal
2
Restauradores Square
3
Príncipe Real
4
Miradouro de São Pedro de Alcântara
5
Corpo Santo Lisbon Historical Hotel
6
Cais do Sodre
7
National Museum of Ancient Art
8
Pilar 7 - Bridge Experience
9
National Coach Museum
10
Palácio Nacional da Ajuda
11
Jerónimos Monastery
12
Palácio do Governador
13
Belém Tower
14
Monument to the Discoveries
15
MAAT - Museum of Art, Architecture and Technology
16
Restaurante Doca de Santo
17
Basilica of Estrela
18
Amoreiras
19
El Corte Inglés Lisboa
20
Eduardo VII Park
21
Marques De Pombal
Points of interest passed by on this route
Museu Nacional Dos Coches
Jeronimos Monastery
Torre de Belem
Reservatorio Da Mae D'agua Das Amoreiras
Basilica da Estrela
MAAT - Museu de Arte, Arquitetura e Tecnologia
Oriente Line
18 Stops
3 Points of Interest
Duration: 2 hours
Operating Schedule: Summer Schedule First departure - 09.45am Last departure - 18:00pm Winter schedule First departure - 10.00am Last departure - 17:00pm
1
Marques De Pombal
2
Avenida Duque de Loulé
3
Praça José Fontana
4
Campo Pequeno
5
Rua do Jardim do Tabaco
6
Santa Apolónia
7
Water Museum
8
National Tile Museum
9
Oceanário de Lisboa
10
Casino Lisboa
11
FIL
12
Vasco da Gama Tower BABYLON 360º
13
Centro Vasco da Gama
14
Entrecampos
15
Jardim Zoológico
16
Calouste Gulbenkian Museum
17
El Corte Inglés Lisboa
18
Eduardo VII Park
Points of interest passed by on this route
National Tile Museum
Centro Vasco da Gama
Casino Lisboa
Castle Line
9 Stops
5 Points of Interest
Duration: 1 hour 30 minutes
Operating Schedule: Summer Schedule First departure - 09.30am Last departure - 18:00pm Winter schedule First departure - 09:30am Last departure - 17:00pm
1
Marques De Pombal
2
Avenida Duque de Loulé
3
Praça Martim Moniz
4
Castelo de São Jorge
5
Miradouro da Graça
6
National Pantheon
7
Martim Moniz Square
8
Restauradores Square
9
El Corte Inglés Lisboa
Points of interest passed by on this route
Museu do Fado
House Museum Amalia Rodrigues
Castelo De Sao Jorge
Miradouro da Graca (Sophia de Mello Breyner Andresen)
El Corte Ingles
Cascais Line
10 Stops
5 Points of Interest
Duration: 1 hour 45 minutes
Operating Schedule: Departures from Lisboa - 09.30am/02.30pm Departures from Cascais - 12.00am/4.30pm
1
Marques De Pombal
2
Jerónimos Monastery
3
Rua do Gurué
4
Avenida Aida
5
Hotel Baía
6
Parque de Campismo Orbitur Guincho
7
Porto Santa Maria
8
Forte dos Oitavos
9
Boca do Inferno - Devil’s Mouth
10
Casa das Histórias Paula Rego
Points of interest passed by on this route
Cascais
Estoril
Carcavelos
Jeronimos Monastery
Padrao Dos Descobrimentos
Boat Hop On Hop Off
4 Stops
5 Points of Interest
Duration: 2 hours
Operating Schedule: Terreiro do Paço Pier (Terminal Sul Sueste) First departure time 11:00am Last departure time 17:00
1
Cais da Ribeira das Naus
2
Av. Infante Dom Henrique 1D
3
Cacilhas (Largo Alf Dinis Alex) Ter P3
4
Belém Tower
Points of interest passed by on this route
Torre de Belem
Ponte 25 de Abril
Padrao Dos Descobrimentos
MAAT - Museu de Arte, Arquitetura e Tecnologia
Praca do Comercio
UpTown Line
18 Stops
8 Points of Interest
Duration: 2 hours
Operating Schedule: Departure Time at Marques of Pombal Square 9:30am Last departure at 4:30pm
1
Cityrama Gray Line Portugal
2
Avenida Duque de Loulé
3
Saldanha
4
Campo Pequeno
5
Avenida de Roma
6
Campo Grande
7
José Alvalade Stadium
8
Museum of Lisbon – Pimenta Palace
9
Entrecampos
10
Arquivo Nacional da Torre do Tombo
11
Colombo Shopping Centre
12
Estádio da Luz
13
Catholic University of Portugal
14
Jardim Zoológico
15
Avenida José Malhoa
16
Rua da Mesquita
17
El Corte Inglés Lisboa
18
Eduardo VII Park
Points of interest passed by on this route
Calouste Gulbenkian Museum
Jardim do Campo Grande / Mario Soares Garden
Campo Pequeno
Estadio Jose Alvalade
Centro Colombo
Estadio Da Luz
Jardim Zoologico
El Corte Ingles
Additional Info
- Confirmation will be received at time of booking
- Wheelchair accessible
- Stroller accessible
- Service animals allowed
- Near public transportation
- Infants must sit on laps
- Most travelers can participate
- Children must be accompanied by an adult
- Circuits may be changed without prior notice
- Reedem your voucher to get your Free Digital Walking Tour
- Discounts on major attractions, monuments, museums, restaurants, and shops such as Calouste Gulbenkian Museum and CAM, Quake - Lisbon Earthquake Museum, Royal Treasure Museum, Vasco da Gama Aquarium, El Corte Inglés, Hard Rock Cafe, among others...
- Check the updated timetable here: https://sway.cloud.microsoft/gln60neijHrxJFvt
- Night Tour: departures in Restauradores Square (stop nº2 Belém Line) - available for Classic, Explorer, Expert and Epic packs - Temporarily unavailable
- Zoo ticket: While the Hop On Hop Off Epic ticket is valid for 72 hours, your Zoo entrance ticket remains valid for an entire month, so you can choose the perfect day to visit
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
3.2
based on 180 reviews
patriciaTrish_M, May 2026
I am a travel advisor who brought 12 people on a tour which included the hop on bus experience. From the beginning it was a disaster and should be avoided at all costs. My purchase was for 12 guests which arrived on 1 receipt. Knowing that my guests would need individual tickets I walked almost 2 miles to be at the kiosk, guest service office upon opening. My request was to have the 12 person ticket broken into 12 individual tickets that could be used to get on the bus. The very unhelpful lady working could not assist and stated that the bus driver would be the only one who could do if. The guests were not getting on the bus at the same spot and needed their own ticket. I explained the situation to the guest support person and again she was unwilling to assist. I ended up having to purchase 12 individual tickets for each customer so they could access the bus on their own schedule and have their ticket on their phone. I paid an additional $400 to use the service. In addition, the wait for the bus was much longer than the other bus service. I would not recommend or use this company every again. Highly dissatisfied and disappointed.
Jennifer_D, May 2026
The bus schedule was poor too much time between buses. We had purchased tickets ahead of time. We walked down to the depot and tires to get paper tickets. The person was not helpful
Carla_S, May 2026
This was a very poor experience. Busses did not run on a regular schedule and too much time was spent waiting rather than going places. I would not use this service again.
Response from Host, May 2026
We are sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when waiting times are longer than expected and the service does not operate with the desired regularity. Your feedback is very important to us and will be shared internally for review and improvement of our operations.
James_S, May 2026
I gave them 3-stars because giving 1-star is not really fair. I mistakenly purchased my ticket ahead of time. I stood at one of their stop locations for over an hour. I watched a competitor (same kind of bus) stop three times. I finally gave up and bought a ticket on the competitors bus. Just buy the ticket when you get there. There's three companies that do the same thing. I didn't ask for a refund... it's just a lesson learned.
Response from Host, May 2026
Thank you for your feedback. We are sorry to hear about your experience with delays at the stop and the lack of service frequency you observed compared to other operators.
We understand how frustrating it can be when expectations based on a pre-purchased ticket are not met, especially when it leads to long waiting times. Your comments are valuable and will be shared internally for review as part of our ongoing service evaluation.
Sandi_M, May 2026
Red route and green route really good
Blue route great for a sleep. Mainly music not a lot of talking about the sights
Response from Host, May 2026
Thank you for your feedback. We’re pleased to hear that you enjoyed the Red and Green routes. We also appreciate your comments regarding the Blue route audio content. Your observation about the balance between music and commentary is valuable and will be shared with our team for review and improvement.
Raynold_A, May 2026
Overall is a good tour. Is just that the bus may cancel a specific time from the schedule and you have to wait for the next bus!
Response from Host, May 2026
Thank you for your feedback. We’re glad to hear that you enjoyed the tour overall. We also understand how inconvenient it can be when a scheduled bus is unavailable and you need to wait for the next one. Your comments are important to us and will be shared internally as we continue working to improve the reliability of our service.
Donna_L, May 2026
This bus line is the only bus line we will use in the future because the audio portion was so much better than the other we used in Porto. The only reason it didn't get 5 stars is that we had trouble getting on busses as they were often full with no available seats. They need more or larger busses.
Response from Host, May 2026
Thank you very much for your feedback. We’re delighted to hear that you enjoyed the audio experience and that our service stood out positively during your visit to Porto.
We also appreciate your comments regarding bus capacity. We understand how frustrating it can be when buses are full, and your suggestion regarding additional or larger buses will be shared internally for consideration as we continue improving the experience for our customers.
Lesley_F, May 2026
I usually do hop on hop off buses to get a good idea of the city’s layout. Doing one in Lisbon is not the best way - the streets especially in Alfama and Baxia are very crowded and make for a very slow ride. I would do a TukTuk ride instead.
Response from Host, May 2026
Thank you for your feedback. We understand your perspective regarding traffic and congestion in areas such as Alfama and Baixa, which can sometimes affect the pace of the tour. We appreciate you taking the time to share your experience, as it helps us continue to review and improve our service.
Rhonda_B, May 2026
There were several “exceptions to note in the app and many stops didn’t not have pick up u til after 1:00 or not at all. Unfortunately our 2nd day was on May 1 and the castle line was not running at all which was really disappointing (although no fault of the bus). Also the Cascais line only runs once in the morning and once late afternoon. I couldn’t find anywhere that mentioned this so we missed out on this line as well.
Response from Host, May 2026
Thank you for your feedback. We are sorry for the inconvenience you experienced with the schedule information and the limited service on May 1, as well as the Cascais line frequency. We understand how disappointing this must have been and appreciate you bringing it to our attention, as it helps us improve the clarity of our communication and service information.
Anthony_A, Apr 2026
The worst hop-on hop-off experience ever. I wish I could leave zero stars. Ridiculous wait times of over 60 minutes each time. Never enough seating. Poor audio quality on the headsets. Terrible, just terrible. We gave up after a few stops and ordered an Uber. It was faster, cheaper more convenient and more enjoyable.
Response from Host, Apr 2026
Thank you for your feedback. We’re very sorry to hear that your experience did not meet expectations.
We regret the long waiting times, seating availability, and audio quality issues, and understand how frustrating this must have been. Your comments are very important to us and will be taken into account to improve our service.
Elizabeth_A, Apr 2026
From the cruise terminal it was very difficult to locate the correct bus. We walked to one of the stops that had been closed but we were in aware. It took over an hour for us to find and board our bus.only had time to do the new area route in Lisbon which was full of road works and building works. Not the most scenic of tours. We did not have time for the old town route which was a shame.
Response from Host, Apr 2026
Thank you for your feedback. We’re very sorry to hear about the difficulty in locating the correct bus and the inconvenience caused by closed stops.
We understand how frustrating this must have been and regret that it impacted your time and overall experience, preventing you from enjoying other routes. Your comments are very important and will be taken into account to improve our information and service.
Janaitascha_T, Apr 2026
Excellent way to see the city and to determine what and when you want to visit various sites! Stops are well marked and the audio information excellent history!
Response from Host, Apr 2026
Thank you for your feedback! We’re delighted to hear that you found it a great way to explore the city and plan your visits.
It’s also great to know you appreciated the stops and the audio information. We hope to welcome you again soon!
chrisinlaco, Apr 2026
If you think you can use this bus as transport around the city, think again. On Saturday, the green and blue lines ran fine (we rode the full Oriente route). On Sunday, Belem (red) bus never showed up and we ended up having to Uber/walk from Pricipe Real to Belem. We didn't feel we could rely on these buses to take us to other sites or to get back to our hotel. We did take the boat but there was no tour guide or recording to tell us what we were seeing. They never even told us where the lifejackets were. I tried to reach customer support but the phone number didn’t work and by the time I got an email response, it was too late to correct anything. There was a huge event in town, but we followed all the advisories. The other Red tour bus company seemed to be running just fine.
Response from Host, Apr 2026
Thank you for your feedback. We’re very sorry to hear about your experience, particularly the issues with the Belém line and the difficulty in relying on the service.
We also regret the lack of information during the boat tour and the challenges you faced when trying to contact customer support. We understand how frustrating this must have been, especially during your visit.
Your comments are very important to us and will be taken into account to improve our service and communication.
Hector_S, Apr 2026
We waited nearly an hour waiting to be picked up at El Corte Ingles stop.. when the bus finally arrived it did a rolling stop and left us there with our kid so we ended up having to get an uber back to the city center. Terrible.
Response from Host, Apr 2026
Thank you for your feedback. We’re very sorry to hear about your experience, especially after such a long wait and being left at the stop with your child.
We understand how frustrating this must have been and sincerely apologize for the inconvenience caused. Your comments are very important to us and will be taken into account to improve our service.
PAUL_R, Apr 2026
Drivers are unhappy and unfriendly but they drive pretty darn well through narrow streets of Lisbon!
Overall a great experience to sample the city and then spend time in the areas of interest. Highly recommend doing it!
Response from Host, Apr 2026
Thank you for your feedback! We’re glad to hear you enjoyed the overall experience and exploring the city with us.
We appreciate your comment regarding our drivers’ attitude, as this is not the standard we aim to provide, although we’re pleased to know you felt confident in their driving. Your feedback is very important to us.
Thank you for your recommendation, and we hope to welcome you again!
Lorraine_M, Mar 2026
Timing was terrible. At one stage I waited at a three route plus stop for 50 minutes before a bus arrived. Also one bus left before the time I was given. The yellow bus company seemed to have faster times between buses.
Response from Host, Mar 2026
Thank you for your feedback. We’re very sorry to hear about the long waits you experienced and the inconsistency in the timetable. We understand how frustrating it must have been to wait 50 minutes at a stop and then see a bus depart earlier than expected.
Your comment about other companies having shorter intervals is noted, and we will share this with our operations team as we work to improve service frequency and reliability.
Chip_S, Mar 2026
I wish I had read the reviews that others had left. My wife and I normally like hop on hop off tours. This one was disappointing. There was too much music and not enough narrative. Oh well.
Response from Host, Mar 2026
Thank you for sharing your feedback. We’re sorry to hear that the tour did not meet your expectations, especially regarding the audio commentary. We understand your disappointment, particularly if you were hoping for more narration and less music.
Your comment is important, and we will share it with our team as we continue improving the audio content on board.
Thank you again for letting us know.
lemdel2006, Jan 2026
Very informative with lots of stops. Where you can hop on hop on and Hop Off. Nice clean new buses. Good way to get to know Lisbon
Response from Host, Jan 2026
Thank you for your lovely review! We’re glad to hear you found the tour very informative and appreciated the many stops available to hop on and off.
Thank you for taking the time to share your thoughts!
Sarah_V, Dec 2025
I'll start with a positive:
Loads of different lines to choose from. It's difficult to get all done in 2 days unless you are keen on missing a line out.
Cons:
- I felt the audio didn't line up with the tour and not all stops were announced meaning you missed audio or missed a stop because it potentially was announced after you took off again. I've never had this issue with City Sightseeing.
- Drivers enjoyed breaking late. On many occasions we had to hold on to prevent being thrown forward. On one occasion, the driver stopped suddenly where due care and attention wasn't being taken and a pedestrian was nearly knocked down at a pedestrian crossing. The driver had to talk to the pedestrian out the window to ensure they were ok.
- Finally the walking tour QR code wasn't working. I emailed to receive the correct link, however I received no response.
Response from Host, Jan 2026
Thank you for taking the time to share such a detailed review. Your feedback highlights several important points, and we truly appreciate you bringing them to our attention.
It’s great to hear you found the variety of lines useful, although we understand how challenging it can be to fit everything into just two days.
We’re sorry to hear that the audio did not align properly with the route and that some stops were not announced. This can be disruptive and frustrating, especially when it affects the flow of the tour or causes you to miss information or stops. We will be reviewing the audio calibration and stop‑announcement system to address these issues.
Your comments about the driving are also very concerning. Late braking and sudden stops should not happen, and safety should always be the top priority. The situation you described involving a pedestrian is unacceptable. This feedback has been noted for immediate follow‑up with our operations team, as safety and professionalism are non‑negotiable.
Regarding the walking tour QR code, we apologize for the inconvenience and for the lack of response when you reached out by email.
Thank you again for sharing your experience. Your input is extremely valuable and helps us correct areas where the service did not meet expectations.
Shelagh_B, Dec 2025
The bus transfer from ship to first stop on red route took 45 minutes making the whole red loop take 3 hours. This was unacceptably boring with no commentary and the route was very repetitive.
The boat trip was very good however.
Response from Host, Jan 2026
Thank you for sharing your experience with us. We’re sorry to hear that the transfer from the ship to the first stop on the red route took so long. A 45‑minute connection that turns the full loop into a 3‑hour ride is far from ideal, especially when there is no commentary to make the journey more engaging. We understand how frustrating and boring that must have felt, particularly if the route seemed repetitive.
We’re glad, however, that you enjoyed the boat trip — it’s great to know that part of the experience met your expectations.
Your feedback is extremely valuable and helps us identify where adjustments are needed, especially regarding route timing and onboard content. Thank you for taking the time to let us know.
Fred_W, Dec 2025
I purchased the tickets a few weeks before we traveled to Lisbon. When we got.on the Hop On Hop Off bus the tickets didn't work. We had to go to the main office and it took them about 20 minutes to issue the tickets because their readers wouldn't accept the tickets either. My advice is to buy the tickets once you are in Lisbon from the Grayline directly.
Response from Host, Jan 2026
Thank you for sharing your experience with us. We’re very sorry to hear about the issues you encountered with your tickets. Having them purchased in advance should make your trip smoother, not create delays, and we apologize that the system failed to read them both on the bus and at the main office.
Your advice is understandable, and your feedback is extremely valuable — it helps us identify where our processes need improvement, particularly regarding ticket validation and equipment reliability.
Thank you for taking the time to let us know what happened.
Alison_F, Nov 2025
We usually do a hop on hop off in every city we visit but we regret it in Lisbon. The streets are small in Lisbon and you really don’t get to see all that much on the bus. We struggled to find seats where the audio worked. I wish I had just spent the extra money and taken a tuk tuk tour instead.
Response from Host, Jan 2026
Thank you for sharing your experience with us. We’re sorry to hear that the hop-on hop-off tour didn’t meet your expectations in Lisbon. The city’s historic center does have very narrow streets and steep hills, which can limit visibility from the bus, and we understand how that can make the experience less enjoyable.
We also apologize for the difficulties you had finding seats with properly functioning audio. The audio system is an important part of the tour, and your feedback helps us address maintenance more effectively to ensure better quality for future passengers.
It’s completely understandable that you feel a tuk tuk or a smaller vehicle might have offered a more flexible way to explore Lisbon’s unique layout. Your insights are valuable, and we truly appreciate you taking the time to share them.
Thank you again for your honest feedback.
James_A, Nov 2025
They have a lot to see, more than you can see in one day. Some of the stops are useless though as there is nothing to see at them.
Response from Host, Jan 2026
Thank you for sharing your feedback with us. We’re glad to hear you enjoyed the variety of places included in the tour, though we’re sorry to learn that some stops felt less meaningful to you.
We aim to offer a well‑rounded itinerary with different points of interest, but your comment helps us understand where we may need to rethink the value of certain stops to ensure each one adds to the experience.
We truly appreciate your input and will consider it carefully as we continue improving our tours.
Esmie_B, Nov 2025
Plenty of options to see. Just need to logistically plan your itinerary accordingly. It's a good option if you want to save money. Just be mindful that the Hop On and Hop off can be chaotic and crowded.
Response from Host, Jan 2026
Thank you for sharing your thoughts! We’re glad you found plenty of options to explore. We appreciate your note about planning ahead and the crowds on the Hop On Hop Off service—your feedback is valuable and helps us improve the experience.
AlanCrabtree, Oct 2025
We booked online which is actually pointless as you have to redeem a voucher. Contrary to what you think it added 30 mins wait which given the heat and no shade is ridiculuous! We showed our mobile ph ticket to lady on bus and got told go to kiosk they could not scan a mobile ticket. A long line in sunshine awaited so missed the bus and had to wait 20 mins for next one. . No shade at terminus and guides have limited purpose. Eventually got on a bus nearly one hour later than planned. No earphones handed out. Came out of attraction afterwards and waited for bus citytours more frequent. Would not use grayline again
Response from Host, Oct 2025
Thank you for taking the time to share your feedback. We’re very sorry to hear about the inconvenience you experienced when redeeming your ticket. We understand how frustrating it can be to wait under the heat, and we appreciate you bringing this to our attention.
For operational reasons, it is easier for guests to exchange their tickets at our kiosk, as it is also the starting point for all Hop On Hop Off lines, which helps facilitate boarding and makes the process smoother overall.
Regarding the earphones, we would like to clarify that they are available on all our buses and guests are welcome to use them throughout the tour.
We also appreciate your comments regarding bus frequency — these points will be shared with our team to ensure better coordination in the future. We hope you’ll give us another opportunity to provide you with a smoother and more enjoyable experience next time.
Pam_g, Oct 2025
Far too many routes with nothing of real substance in terms of landmarks. Pre-recorded narrative did not specify location of landmarks - to your left, to your right, etc. Narrative was not in sync - it was either behind or ahead of landmark. There was a lot of duplication between the 4 main routes. Stops are very far apart and it’s not easy to switch from one route to another.
Response from Host, Oct 2025
Thank you for sharing your feedback with us. We’re sorry to hear that your experience did not fully meet your expectations.
We appreciate your comments regarding the narration timing, route overlap, and stop locations — this helps us identify areas where we can improve. Our team is continuously working to enhance the commentary synchronization and provide clearer guidance about landmarks and transfers between routes. We hope you’ll consider joining us again in the future so we can offer you a much better experience.
Wendy_B, Sep 2025
Get all the info on the tours first. The boat tour was one way which was ok. The orange line tour you get kicked off the bus and gave to wait about 1 1/2 hours to catch a bus back and the yellow line is a duplicate basically if the orange line, not a lot of help from some drivers , others were really helpful
Response from Host, Oct 2025
Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the boat tour, even though it was one-way. Regarding the orange and yellow lines, we understand that the wait time and route similarities may have impacted your experience, and we appreciate you bringing that to our attention.
It's great to know that some of our drivers were helpful — we’re always working to ensure a consistent and positive experience for all our guests.
Your comments are valuable and help us continue to improve. We hope to welcome you again in the future for an even better experience.
Julie_H, Sep 2025
Read carefully when purchasing package. There are multiple options. Found ourselves trying to board bus with "Hop on Hop off Boat only". The vendor devices cannot read the barcode on the Viator boarding pass. Creates all kinds of problems when boarding. Best to go to the Praça Marquês de Pombal, Lisboa, Portugal which is Central Stop 1 of all routes and check in. There are two companies using red busses and same stops This is Gray Line. You'll need the Gray Line App which isn't clear in the Viator instructions. Take a jacket for the boats.
Response from Host, Sep 2025
Thank you for sharing your detailed feedback.
We understand that the different package options and boarding process can sometimes cause confusion, and we appreciate your suggestions on how to make things clearer for future guests.
Please note that our team is always available and happy to provide all the necessary information before your tour, to ensure everything runs smoothly.
Your comments regarding the barcode, check-in location, and app information have been noted and will help us improve our communication. We’re glad you could still enjoy the experience, and we hope to welcome you again under smoother conditions.
lowspeed, Aug 2025
Unreliable waste of money.
We waited for 40 minutes in 2 lines and nobody showed up. Middle of the day. Other companies were
Response from Host, Sep 2025
We’re sorry to hear that your experience did not go as expected. We always aim to provide a smooth and enjoyable service, and your feedback is important to us.
If you would like to share more details about what happened, please contact us at customercare@cityrama.pt
so we can check the situation with our team.
DeAna_H, Jul 2025
The bus never picked us up — we waited over an hour. When we finally got on, they refused our voucher. At the office, they still wouldn’t honor it and tried to charge us $30 more per person. Total misrepresentation. Not recommended.
Response from Host, Jul 2025
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the experience we aim to provide. To help us better understand what happened and look into the situation further, we kindly ask you to send us the details of your booking to customercare@cityrama.pt.
We’re here to help and would appreciate the opportunity to make your next experience with us a much better one.
From $33.15
per personup to 24 hours before the experience starts (local time)
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- Santo Amaro Docks (Docas de Santo Amaro) Tours & Tickets
- National Palace of Queluz Tours & Tickets
- Almourol Castle (Castelo de Almourol) Tours & Tickets
- Carmo Convent (Carmo Archaeological Museum) Tours & Tickets
- Pena National Palace (Palacio Nacional da Pena) Tours & Tickets
- Livraria Bertrand Tours & Tickets
- Cabo da Roca Tours & Tickets
- Basilica da Estrela Tours & Tickets
- Sintra National Palace (Palácio Nacional de Sintra) Tours & Tickets
- Águas Livres Aqueduct Tours & Tickets
- Lisbon Cruise Port Tours & Tickets
- National Museum of Ancient Art (NMAA) Tours & Tickets
More attractions near Lisbon, Portugal