Ciampino, Fiumicino Airport or Civitavecchia port Private Transfer to Rome
Rome, Italy
- 45 minutes (approx.)
- Pickup offered
- Mobile ticket
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Overview
Ensure a hassle-free start to your vacation by pre-booking this private arrival transfer to Rome. Your driver will meet you at Ciampino or Fiumicino airports or Civitavecchia Port, help with your luggage, and drive you directly to your hotel or private accommodation in central Rome. Best of all, there’s no need to worry about delays, as your driver will be waiting for you.
- A one-way arrival transfer from Rome airports or Civitavecchia Port
- Door-to-door service takes you direct to your Rome hotel
- Transfers available from both Ciampino and Fiumicino Airports
- Private transfer ensures personal service
What's Included
- All taxes, fees and handling charges
- Fuel surcharge
- Gratuities
- Local taxes
- One-way private transfer
- Food and Beverage
Meeting and Pickup
You can head directly to your preferred meeting point, or request pickup.
Arranged start time
Confirm time with the local provider in advance of your experience.
Select your preferred transportation option to see hours.
What To Expect
Additional Info
- Confirmation will be received at time of booking
- Wheelchair accessible
- Please advise your flight number, pickup time, destination address, ship name in case of a transfer to or from the port, at time of booking
- Stroller accessible
- Service animals allowed
- Near public transportation
- Transportation is wheelchair accessible
- Most travelers can participate
- Phone number is mandatory so as to reach you in case your driver is not able to meet with you.
- This is a private tour/activity. Only your group will participate
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Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Featured review
Kathleen_M
Our driver was very prompt and friendly. The car was spotless and comfortable. I would recommend this service
Reviews
3.4
based on 238 reviews
Maritza_R, Aug 2025
1st time using the service and was as expected can be recommended to all friends to use Viator services
GINA_B, Aug 2025
Didn’t show up almost caused us to miss our flight we are absolutely furious. Never ise this company
Niger_H, Jul 2025
This was a HORRIBLE experience for me and my family. The driver left us stranded and we had to find amother taxi to the airport !!! I was very dissapointed and upset !!! FIRST, I am in a forien country that I have never been to before trying to make an early flight from the pier after leaving the cruise boat. All of the other private taxi met their patrons on the pier outside the boat when they returned. VIATOR , im assuming didnt pay the fee to pick us up at the pier ( which the receipt states they would pick us up), prior to coming back to the pier, I had Royal Carribean call and speak to someone to find out where they were going to meet us the last day before docking. They were told right down on the pier in the private area ( that is what they releyed to us). There are 2 piers, 1 which is a 15 minute walk with luggage ouside of side of the loading pier area. This is the area where the cruise ship provides a compliment shuttle bus to the pier. Its a 8 to 9 minute ride. Its also the area where if the taxis did not pay the pier tax, they could not go pass. The 2nd pier is located right by the ship when you get off the boat where busses and taxi ( both private of non private) stand with your name on a sign. VIATOR never told me which pier, they just said at the pier. Now when I scheduled the pick up time days before we left, I scheduled the pick up time at 6 am because according to the ships schedule, we would dock at 5:30am. I was told that the driver would wait 1 hour and 15 minutes. WHEN ROYAL carribean called the day before , I was told that VIator had knowledge of when the ships returned, so if the ships were late. VIATOR had knowlege of it. ( everyone can see if the ships are docked because they are so large) The ship let us off at 6:45am. (Late) My family and I were running to the private taxi area to check for our names and if not there, we had to get the shuttle to the 2nd pier. A 15-20 minute walk with luggage . There were no shuttle bus waiting. I notice the driver trying to reach out to me before 6:45 through WHatsApp but i could not make a call because i didnt have international phone coverage. I finally asked a nice gentleman from Rome and he told me to take my phone off airplane mode. I did, and i was able to make the phone call through Whatsapp. By that time, a shuttle bus had just arrived and I was finally on it headed to the other side by the pier at 7:07am. I was on the phone with a woman explaining that i am headed to the other pier and to tell the driver we will be there in about 6 minutes because the shuttle just picked up. I was told that the driver is leaving now because he waited 1 hour. ( I stated again, that i am 5 minutes away from the second pier). The lady said he is leaving because I didnt answer the phone call. I told this person everything about the ship getting in late, the 2 piers, and not being able to make a phone call because my phone was in airplane mode ( which the cruise ships requires you to do). Still this women had no empathy of any kind. She kelp saying he waited 1 hour and 15 minutes. And thats not Viators problem. I finally said it has been 1 hour and 15 minutes, its only 7:07am, if he got the at 6 am. She kelp repeating its not their fault. I felt Scammed !! I prepaid for this transportation ( over $200 dollars) to ensure i get to the airport on time for an early flight. Im not sure why the lady couldnt asked the driver to turn around when he just left minutes before , even if it meant me paying alittle more. This one situation made my entire special trip to Rome horrible.. I was shocked at how the lady on the phone seemed not to care, even though I had already prepaid ( and that payment included gratuity).. it was stressfull and horrible !!! VIATOR DIDNT RENDER THE SERVICE I PREPAID FOR, and still stated I dont get a refund or anything.. its all my fault. Im very upset and dissapointed in Viator. We finally had to pay another taxi ( at $100 Euro) per person. Shame on Viator to treat thier customers like this and to think they deal with people and cruise ships often is a unthough of. It made me feel like they just wanted my money at any cost. SHAME SHAME SHAME ON VIATOR FOR TREATING US LIKE THAT !!! I WANT A REFUND !!!!!
Niger_H, Jul 2025
He’s a very good and safe driver! He was very caring, met us at the gate, and carried our luggage……very nice
Karen_H, Oct 2024
Our flight landed at 8:45 a.m., and by the time we got through passport control and customs, it was around 9:45 or 10:00 a.m. We got to the meeting point, but there was no driver in sight. I messaged them, and they scolded me, saying that our flight landed at 8:00 a.m. and that the driver had waited an hour. So they had the flight time wrong and THEY were EARLY. When I booked the ride, it asked for my flight # and that was all. When I told them they were mistaken, and that we had wasted no time getting to the meeting point, they stopped replying to my messages, so there we were. We'd been on a plane for 10 hours, and had booked a car so we didn't have to hassle with anything. We ended up standing in line for a taxi and missing our next appointment, costing us $850, not counting the $99 for the car that didn't show up, and $55 for a taxi. Never again.
William_R, Oct 2024
Everything was perfect! Enrico, our driver, contacted us through WhatsApp and was waiting for us as we got off the cruise. It was a very comfortable ride and I would highly recommend this service. It takes the worry out of getting from the cruise port to the airport and is worth a little extra money.
Barry_Q, Oct 2024
Excellent service. Our driver called just as we exited the terminal and picked us up in less than 5 minutes. Excellent ride, beautiful car and our driver even walked us the last little bit he couldn’t drive right to our door!
Robert_C, Aug 2024
Pick up time was exactly on time and the driver was excellent. Excellent service. Would absolutely use again.
Nan_C, Aug 2024
Driver was very pleasant as well as helpful. On time and a comfortable ride. We will be using this service again during this trip as well as in the future.
Ken_C, Jul 2024
Got picked up in a small car that could not fit our luggage and 3 people comfortably. We crammed in the whole trip.
Ytai_A, Jun 2024
The guy left he didn’t wait for us while we were at custom. So the dispatch got us a regular taxi took about 30 min extra. Make sure to make sure they wait for you
AMITA_M, May 2024
I waited for driver for hrs and driver dispatcher was rude but Driver was very nice. Car was dirty too. I’ve text messages exchange with dispatcher. .
Domenica_G, May 2024
The car was not as advertised. I paid $97+ US for a taxi van whose meter ended up being $57 US. It made no sense. We could have just chartered the $50 flat rate airport taxi.
Christine_R, May 2024
Anthony was eating for us upon arrival. The car was very nice and clean. Driver was helpful and polite. He did not speak English and we don’t speak Italian but used a translator app to say a few things to each other. He had a great sense of humor and made us feel comfortable.
Steven_K, Apr 2024
Very good experience, everything as expected, our flight was late and driver waited for almost an hour but still very professional.
Shane_T, Apr 2024
We had a confirmed Rome airport transfer to our hotel in central Rome with Viator for Sunday AM, 21 Apr. On Friday, 19 April, we received an email from the airline that our flight had been cancelled but that we had been rebooked and would now be arriving Rome Sunday PM.
I sent 2 separate emails to Viator customer support, which according to their site is manned 24 hours a day, advising them of our time change and for them to adjust our pickup time accordingly. We received confirmation that our request was being looked at and an answer would be forthcoming in less than 24 hours. We boarded our flight Saturday April 20th and when we arrived in Frankfurt the morning of the 21st, we received texts from the shuttle driver who was at the Rome airport for the original timing. We replied to the driver that we had asked Viator to reschedule our pickup time to coincide with our new arrival Sunday pm. He texted back saying ‘sorry you have to rebook’ and we heard nothing further from him or the company. Upon arrival in Rome, we took a cab to the hotel at nearly half the cost of the Viator service. $133. gone due to no customer service by Viator.
NEVER AGAIN…
Mindy_M, Nov 2023
Door to door service. Only complaint is there should be a better way to communicate the flight information. Driver was waiting too long for us and ended up having to have the dispatch call us (which cost international calling fees).
Paul_L, Nov 2023
The ride from airport to Rome was good. It was nice knowing we had the car waiting for us and not have to deal with the train or taxi after our flight
David_M, Oct 2023
He was professional And 30 minutes early, he was a funny and great to talk with. If we were ever back here again, we would love to have him.
Stephen_M, Oct 2023
The driver wasn't there, he arrived an hour later after various texts & phone calls. Terrible experience.
Reuben_T, Oct 2023
The driver was waiting for us in the airport with our name on a sign. He was friendly and assisted with our luggage. The only thing I did not like was the long walk to the car where the driver parked.
Jeffrey_H, Oct 2023
Driver was 1.5 hrs late and contact numbers provided but nobody would answer phone. Just received infrequent text messages. This is not up to Viator standards!!!
Response from Host, Oct 2023
Dear valued customer,
We sincerely apologize for the inconvenience you experienced during your recent booking with us. We understand your frustration, and we would like to investigate this matter further to ensure a better experience for you and our future customers.
However, we couldn't locate your booking with the information provided. To assist you more effectively, could you please share your booking details to support@airportshuttleitaly.it, including the reservation number or any other relevant information? This will allow us to look into the situation and make the necessary improvements to meet our high standards of service.
We understand the importance of reliable and punctual service, and we are committed to addressing this issue and preventing such occurrences in the future. Your feedback is valuable to us, and we hope to have the opportunity to make it right.
Thank you for your patience and understanding, and we look forward to resolving this issue for you.
Warm regards,
Angela
PaulE_H, Sep 2023
Driver arrived 25 minutes late. He did not say why and did not acknowledge his tardiness. We were very tired from a seven hour flight.
Response from Host, Oct 2023
Dear PaulE_H,
Thank you for taking the time to share your feedback regarding your recent experience with our transportation service. We sincerely apologize for any inconvenience you experienced due to the driver's delay.
We understand that arriving 25 minutes late can be frustrating, especially after a long seven-hour flight. While we strive to ensure timely arrivals, sometimes unforeseen circumstances can affect our schedules. However, we would like to clarify that our meeting point is typically well-communicated in advance. It's possible there may have been a misunderstanding regarding the meeting point that contributed to the delay.
We value your feedback as it helps us improve our services and prevent similar issues in the future. Rest assured that we are looking into this matter to address any lapses in our service. Your comfort and satisfaction are of the utmost importance to us.
If you have any further details or would like to discuss this matter further, please don't hesitate to reach out to our customer service team. We would appreciate the opportunity to make amends and ensure your future experiences with us are more positive.
Once again, we apologize for any inconvenience you encountered and thank you for bringing this matter to our attention. We hope to have the chance to provide you with a smoother and more punctual service in the future.
Warm regards,
Silvia R.
Tyler_W, Sep 2023
He was wonderful, made sure to take us exactly where we needed to go. He took us all the way to the shuttle bus
Response from Host, Oct 2023
Dear Tyler_W,
Thank you so much for your positive review! We're thrilled to hear that you had a wonderful experience with our service and that our driver ensured you reached your destination with ease. Providing top-notch customer service is our priority, and we're delighted to have met your expectations. We look forward to serving you again in the future. Safe travels!
Best regards
Manuela S.
GIOVANNA_P, Sep 2023
When I booked, I gave the address where I was staying inCivitevcihia
When I got to the airport, there was no car. We waited 30 minutes back-and-forth with the driver. He states that I only pay for Rome not for Civitevhcia then they wanted to charge me for the fair which I’m going to dispute the charges at the credit card company it was a very bad experience. They waited 30 minutes to tell me they would then take me where I needed to go. At that point I had already found another driver and had to pay double.
Response from Host, Oct 2023
Dear GIOVANNA_P,
We have reviewed your booking, and it appears that you indeed selected and paid for a transfer from Fiumicino Airport to Rome city. However, in the special comments section, you indicated an address in Civitavecchia, which is a different location and significantly farther from Rome. It's essential to note that this difference in destination would naturally result in an additional charge, as the pricing structure for these two destinations varies.
We apologize for any confusion that may have arisen from this discrepancy. We strive to provide clear and transparent pricing to our customers, and in cases where there is a change in destination, additional charges may apply to cover the extended distance.
Our commitment is to ensure that you receive a fair and accurate service, so we would be more than willing to discuss this matter further and address any concerns you may have regarding the extra charges. Please contact our customer support team, and we will work with you to resolve this issue and ensure you have a better experience with us in the future.
Once again, we appreciate your feedback, and we look forward to resolving this matter to your satisfaction.
Best regards
Lorena G. L.
Lynn_S, Sep 2023
Tour operator had children in background on call, very hard to hear & understand. Day of transport, no driver,. I called tour operator & then called her back. Driver had inoperable car. Then she called & said we had to share a ride or wait another hour. We finally agrred to share on a very tight van & driver tried to get more $$ out of us saying he was doing a favor & that we had only booked for 2 people & only paid $100 (neither was true). Asked for 50 euro more, then 30 euro more. We said no, we'd paid for 3 & had the paperwork to prove it. Most unsatisfactory experience ever from Viator.
Response from Host, Oct 2023
Dear Lynn_S,
We appreciate your feedback, but it seems there might be a misunderstanding here. We are not a tour operator; we are a transportation provider. Unfortunately, we do not have any record of your reservation, and we need more information to assist you further.
It's regrettable to hear about your unpleasant experience with a tour operator, and we understand the frustrations you encountered during your journey. However, it appears that your concerns are related to the tour operator's services rather than our transportation services.
To resolve this matter and assist you effectively, we kindly request that you provide us with more information regarding your reservation, such as the date of travel and any booking references you may have. With this information, we can investigate the situation and determine how best to address your concerns.
We strive to provide reliable transportation services, and your satisfaction is important to us. Please help us assist you further by sharing the necessary details so we can address your specific situation.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Roberta F.
RONALDDANIEL_R, Sep 2023
The booking was totally unsatisfactory. We had a change in arrival due flight delays. I emailed the vendor the night before with the changes and requested that they acknowledge. No response was received. I tried to call using the number provided on the confrimation but it did not work. When I called Viator the following morning the representative said the car was at the airport for our original booking, there was nothing he could do and then hung up on me. This not what I expected from Viator. This is our second experience with Viator where the driver did not show up.
Elisa_C, Sep 2023
Our flight was delayed by 2 hours. Gave notice as soon as realized we were going to be delayed (prior to our flight leaving the states) Only contact was the assigned driver by Whats app. Their response was that we would have to cancel and rebook, paying again for the transfer. Never able to reach anyone else in company. We ended up getting an Uber when landed in Rome (which was quite easy and less expensive). Very poor service and a waste of money.
howard_h, Sep 2023
The driver was excellent. He had a sign with our names and was waiting for us outside of the luggage area.. He took our luggage from the airport to his car and also brought our luggage to the entrance to the hotel. The car was clean and well maintained. This was the second time we used Viator and this limo service. If we fly into Rome again I would use this service again.
michelle_i, Sep 2023
We are very unhappy with the service we booked. When we arrived at Rome airport and after collecting our baggage, we proceeded to the designated area where limo drivers wait with signs. Our driver with my name (Innocenti) card was nowhere to be found. We waited and waited until we gave up ans caught a taxi to our hotel. 20 mins later i received a text from them asking "where are you?" advising the driver had been there since 6pm. Our flight was 1 hr late from London. I sent a message advising we were late but we assumed the driver would have checked on that before heading to the airport. We texted back to advise we never saw any driver with
my name despite waiting around for 15 mins. We assumed perhaps the driver had gone outside for a cigarette because we sis not see him despite walking back & forth amongst other drivers who were waiting for their customers with signs. We ended u catching a taxi to our hotel. The rude texts from them have continued this morning and its really been annoying on the first day of our Italian vacation!!! I would request a full refund please.
Thank you
Michelle Innocenti
From $105.92
per group (up to 3)up to 24 hours before the experience starts (local time)
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