Florence Duomo Cathedral Timed Entry with Audio Guide

Florence, Italy

High interest

Booked 3 times today.

1 hour (approx.)
Offered in: English

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Overview

What's Included

Admission Fee - Admission fee
audio guide with multiple Languages

climb the tower
Climbing the dome
Santa reparata
Live tour guide
skip the line access

Meeting and Pickup

Departure Point

Cathedral of Santa Maria del Fiore, Via Della Canonica, 1 Piazza Del Duomo, 50122, Florence Italy

Ticket Redemption Point

Piazza del Duomo, 15r, 50129 Firenze FI, Italy

What To Expect

Cathedral of Santa Maria del Fiore

Admission Ticket Included

Additional Info

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Near public transportation

Transportation is wheelchair accessible
Surfaces are wheelchair accessible
Most travelers can participate
Please note: Dress Code: Shoulders and knees must be covered to Access the cathedral. Audio Guide: Please bring your own earphones to use with the audio guide on your smartphone. We will provide headphones to hear your English-speaking guide clearly during the tour. If you prefer to follow the tour in another language, you will need to bring your own earphones to use with our audio guide app on your smartphone.

Supplied by

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Traveler Photos

Gallery picture 1 (from a traveler's review)

Gallery picture 2 (from a traveler's review)

Reviews

3.8

based on 38 reviews

Total reviews and rating from Viator & Tripadvisor

We perform checks on reviews

Fascinating building

Louise_M, Jun 2026

The guide was very engaging and informative. The pace of the entry was a little slow despite it being a booked entry, however the experience inside was worth the wait.

Julio is great

Lupita_M, Jun 2026

The tour was Informative and entertaining in all areas of the church and gave depth to the history that would be lost without the tour.

Misleading tour title

Louise_V, Jun 2026

Thought I was buying a timed entry ticket to the Duomo cathedral - to clarify, a ticket with the time I would be entering the cathedral, hence having to meet 15 mins before to have tickets validated, but this was not the case. The guides were late to the meeting point, no problem we thought, they’ve done this before, I guess they have some leeway but when everyone was present we then had to queue with everyone else to get in which took over an hour, this was not what we were expecting at all, we spent longer in the queue than we did with the guide inside. The cathedral is well worth a visit, it’s beautiful, the guide was informative if a little brusque on occasion and we have used Viator before with no issues but I do think the title is misleading, only reason I didn’t give 2 stars was due to the lovely couple we chatted with in the queue who were great company and equally as perplexed as us when we realised what was happening!

Response from Host, Jun 2026

Thank you for taking the time to share your feedback. We would like to clarify that the experience you booked was a guided tour of the Cathedral, rather than a timed-entry ticket with guaranteed immediate access. The meeting time before the tour is required so that the guide can gather the group, distribute any necessary materials, and complete the entry procedures. We are also concerned by your comment regarding the waiting time. Based on our records and the feedback from other participants, no guests waited in the queue for more than approximately 20 minutes on that day. In addition, the guided portion of the visit lasted around one hour, during which the guide provided detailed information about the Cathedral, its history, architecture, and the historical significance of the burial sites and monuments located inside. We are pleased to hear that you found the Cathedral beautiful and appreciated the information shared by the guide. At the same time, we regret that some aspects of the experience did not meet your expectations and will take your comments into consideration as we continue to improve our tour descriptions and guest experience.

Our guide was very...

Donna_G, Jun 2026

Our guide was very informative . the ceiling of the dome is amazing! We had another commitment so we did not go down to the crypt. Perhaps next time!

A must see Florence attraction

Jennifer_B, May 2026

This is a must see attraction when visiting Florence. It was worth having g a guide to explain the history behind the exterior and interior - it’s beautiful!

It states in includes the...

jennifer_o, May 2026

It states in the overview that it includes the basement and the dome walk, it doesn't. It is just an audio tour not self paced you get a tour guide. You spend half your time in line. You have to find the meeting place across from Lindt chocolate to redeem your voucher.

Response from Host, May 2026

Thank you for your feedback. The product description clearly states that this experience includes a guided visit with audio guide assistance, and meeting point details are provided in advance on the voucher. Waiting times may occur due to mandatory security checks and entrance procedures at the monument.

The Doumo

Dhanya_H, Apr 2026

The cathedral inside is not as grand as the outside. The tour was informative and the guide was knowledgeable

Disorganised start but happy ending

Sara_D, Jan 2026

At the meeting point we were told to scan a QR code that gave us access to the audioguide through our phone. No real audio guide with a headset was given. Our original guide left us to another group without telling us what was happening. We ended up joining another tour with Giulio Vitali. He was very nice, helpful, enthusiastic and understanding. He was being very mindful of who didn't have the headset with them. The rest of his group had a headset on exept the few that were left there in the confusion. He kept anyone without a headset close to him so that we could all hear him properly. At the end of the tour he gave us extra information about the dome and the artists that worked on it. What we found nice about him was his happy character and the fact that he is local and has been doing this for many years. Professional and mindful. Despite the beginning of this tour, it was much better to have a local guide with us. We later checked the audioguide on the phone. It was an automated voice describing things, which did not compare to what we did get in the end with Giulio (which was obviously much better).

Rubbish

Lisa_G, Nov 2025

Absolutely useless! Wasted 2 lots of money on 2 lots of tickets. You think you are purchasing a ticket, then you need to download it which is impossible in an overcrowded City Centre! You queue up outside your venue and then you are told no you can’t go in, you have to redeem it at a local newsagent or coffee shop! Don’t bother chaps!

Response from Host, Nov 2025

Thank you for your feedback. We’re sorry for the confusion you experienced. Our tickets and audio guides are delivered digitally, and there is no need to redeem anything at a newsagent or shop. Entry is provided directly at the meeting point with our host. It seems there was a misunderstanding on-site, and we’re here to assist if you reach out with your booking details

Bad experience

Radu_G, Nov 2025

Very bad experience.. we booked 09:30 at stay in line 45 minutes.. nobody tell us this.. I will call this..

Response from Host, Nov 2025

We’re sorry to hear about your experience. Could you please share more details about what went wrong during your visit? This will help us investigate and make sure it doesn’t happen again. Kind regards, EU Tours Support Team

Not as expected

Ruby_B, Aug 2025

Amazing to see the Il Duomo in Florence no issues there We arrived on time however struggled the find the guide with the tickets as no sign was available, we had to ask another tour operator and show them our tickets. Told to join the group with the blue lanyards but not given the audio guide that others had. When asked the tour director he said those are for the live guide and we can scan a QR code. Experience doesn’t state anywhere we needed to bring headphones and use our own phones! So we were not able to listen. When we asked the guide for headphones or access to the guide he said he will come back with them and never did. We never saw him again Overall we were able to have entry to the church which was what we were wanting! But the process was very disorganised with little instruction, would avoid using this tour operator again.

Response from Host, Aug 2025

Thank you for sharing your detailed feedback. We are pleased to hear you enjoyed visiting the Duomo, though we are very sorry to learn about the difficulties you experienced at the meeting point and with the audio system. Our staff is normally available with clear signage and audio devices, and we regret that this was not your experience on the day. We will review your comments carefully with our team to improve both communication and organization. We’re glad you were still able to access the Cathedral, and we truly appreciate your input as it helps us to do better.

Tour was cancelled...

Victoria_F, Jun 2025

Tour was cancelled without any notice. When I messaged the operator they responded that they tried to call us. I did not receive a call on the cell phone or using What's App.

Response from Host, Jun 2025

We’re very sorry your tour was canceled without proper notice. Unfortunately, Palazzo Vecchio was unexpectedly closed that day, which led to the cancellation. While the operator mentioned they tried to reach you, we regret that the message didn’t get through. We understand your frustration and are working to improve communication in such situations. Thank you for your understanding.

You can do it, but you don't have to.

Ina_W, Jun 2026

While waiting in line in front of the cathedral, the audio guide kept crashing, and one had to scan the QR code with the guide again. to scan. There was endless information before one was even inside. After entering the cathedral, we disconnected and explored on our own.

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Response from Host, Jun 2026

Dear Customer, Please note that the audio guide is provided through a third-party application and, on rare occasions, connectivity issues or mobile device settings may affect its performance. Our host was available at the meeting point and assisted guests by re-scanning the QR code whenever necessary to ensure access to the service. The audio guide includes introductory information before entering the Cathedral in order to provide historical and practical context about the monument and the visit experience. However, guests are always free to skip sections and explore the Cathedral independently at their own pace. We understand that you chose to continue your visit on your own after entering the Cathedral, and we appreciate your comments as they help us improve the experience for future visitors. Kind regards, EU Tours Support Team

Waiting

Jurgen_S, Jun 2026

Queuing for a very long time so no advantage to an online booked ticket. Too bad we were also in the wrong row with the tour guide

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Response from Host, Jun 2026

Thank you for your feedback. We would like to clarify that this experience is not advertised as a skip-the-line ticket. All visitors are required to pass through the official Cathedral security check, and waiting times may vary depending on the number of visitors on the day. Our guide accompanied the group and followed the instructions provided by the Cathedral staff regarding the entrance line. We appreciate your comments and will continue working to improve the experience for our guests.

Unable to collect tickets,collection point not indicated. 40 € lost. No visitors! Rembt possible?

Mariech_L, Apr 2026

Where is the collection point to collect the tickets? He can't be found. Visit cancelled despite payment

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Response from Host, May 2026

Le point de rendez-vous est situé derrière la Fontaine de Neptune, sur la Piazza della Signoria, près de l’entrée du Palazzo Vecchio. Notre hôte est présent avec un panneau/flag pour vous accueillir et vous assister. Nous vous recommandons toujours d’arriver quelques minutes à l’avance et de nous contacter directement en cas de difficulté afin que nous puissions vous guider en temps réel. Si vous pensez qu’il y a eu un problème spécifique avec votre réservation, merci de nous contacter avec votre numéro de booking afin que nous puissions vérifier et vous assister rapidement.

We haven't found who...

Gianfranco_C, Dec 2025

We did not find who was delivering the tickets so we could not use the service.

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Response from Host, Jan 2026

Gentile cliente, il nostro host era presente regolarmente al punto di incontro indicato nel voucher all’orario previsto. Purtroppo non vi siete presentati nel luogo corretto e non ci avete contattato durante l’orario dell’attività. Il servizio era disponibile come da descrizione.

Ghosted

Antony_S, Aug 2025

There was no one at the meeting point, we waited for their next one of 13 hours and we met another guide who told us that it was not the agency in question that he accompanied. So we waited at the bar that was in front of the number one and we never saw a Guide With the agency we had taken us. Too bad after paying we decided to do the free tour. But for the storyless thing. My wife was disappointed.

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Response from Host, Aug 2025

Merci pour votre retour. Nous sommes désolés d’apprendre que vous n’avez pas trouvé notre guide au point de rendez-vous. Nos accompagnateurs sont toujours présents à l’heure indiquée et attendent les clients avec les instructions communiquées sur le bon de réservation. Il est possible qu’il y ait eu une confusion avec un autre groupe ou point de rencontre. Nous regrettons que cela ait affecté votre expérience et nous prendrons vos remarques en compte afin d’améliorer notre organisation et notre communication.