Florence Duomo Cathedral Skip-the-Line Entry Ticket
Florence, Italy
- 1 to 2 hours (approx.)
Explore our promoted experiences
Overview
What's Included
- Duomo Cathedral Santa Maria Del Fiore entrance
- Access/entry to Crypt (foundations of the cathedral)
- Opera Del Duomo Museum entrance
- The Baptistery of St. John entrance
- Security check and ticket scanner line
- Tour Guide
- Cathedral on Sunday is closed only crypt accessible in afternoon
Meeting and Pickup
Departure Point
- Cathedral of Santa Maria del Fiore, Via Della Canonica, 1 Piazza Del Duomo, 50122, Florence Italy
Ticket Redemption Point
Al cupolone, Piazza del Duomo, 60R, 50122 Firenze FI, Italy
What To Expect
1
Cathedral of Santa Maria del Fiore
45 minutes • Admission Ticket Free
2
Baptistery of St. John
30 minutes • Admission Ticket Free
3
Museo Dell'opera Del Duomo
45 minutes • Admission Ticket Free
Additional Info
- Confirmation will be received at time of booking
- Wheelchair accessible
- Stroller accessible
- Near public transportation
- Infants must sit on laps
- Transportation is wheelchair accessible
- Surfaces are wheelchair accessible
- Most travelers can participate
- There is a security check and ticket scanner line at the door keep water and sun hat with you in summers
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
3.4
based on 112 reviews
Sort by: Most insightful
Could not find the person to check in with even after asking a bunch of different people that worked for the Duomo, worked for other tour companies, or locals. Everyone looked at the provided info and sent me a different direction. I also clicked on the chat option and no one responded. Never found our check in point and never got in to the Duomo. Submitted a request for a refund but, of course, it was denied. Very disappointed! Don’t buy anything from this company!!!
There are a LOT of stairs, but the views are so worth it! My 14 year old granddaughter had not problem with the climb and was happy at both levels we attained, although stood back from the rail when reached the very top. There was plenty of room to enjoy the views over Florence and beyond.
DO NOT BUY TICKETS HERE. The only thing they do for you is buy a ticket online from Opera del Duomo di Firenze and send them to you. You can buy tickets on the day of for only 15 euros without their help.
Response from Host, Aug 2026
Thank you for your comment. Yes, the tickets can also be purchased online. However, these are very high-demand tickets and are frequently sold out, especially for popular dates and times.
To avoid any disappointment, we pre-reserve the tickets for everyone in advance. This reservation has an cost, which we pay upfront to secure the tickets for our guests. That is why our price may be slightly higher than the standard ticket price.
The advantage is that you can visit on your scheduled day without having to worry about tickets being sold out or spending time trying to find availability. We take care of the reservation in advance so everything is ready for you.
We believe this extra cost is completely justified by the convenience and, most importantly, the peace of mind of having your tickets secured in advance. Thank you
It was difficult to work out where to go and how to find the ticket I had paid for.
As a result I missed the whole tour.
Response from Host, Jul 2026
Thank you for your feedback. We're sorry to hear that you missed the tour.
We would like to point out that the meeting point is clearly stated in the booking confirmation, along with a contact phone number to use if you have any difficulty finding the location. We monitor both WhatsApp and phone calls throughout the tour times and respond promptly to assist our guests.
Had you contacted us, we would have been happy to guide you to the meeting point as quickly as possible. We always do our best to help guests who experience any difficulty locating the departure point. Thank you
We only had about 6 hours to spend in Florence on our tour so I bought the "skip the line tickets" which were great because the regular line was long and in the hot sun. They worked great.
My only suggestions would be for these travel companies to EMAIL the tickets to us instead of having to meet up with someone in front of a store.
Total waste of $60. Nothing in that church but ugly stone walls. It wasn't even beautiful inside and the crypt is a store to sell you garbage. It was a rip-off and I wouldn't recommend it. Just stay outside and enjoy the beauty of the outside of the church but don't waste your time or your money going inside.
Response from Host, Jul 2026
Thank you for sharing your feedback. We sincerely apologise that your visit did not meet your expectations.
The cathedral is one of the city's most iconic landmarks, and while we understand that its architecture and interior may not appeal to everyone, personal preferences regarding the monument itself are unfortunately beyond our control.
As promised, we provided you with priority entrance, allowing you to avoid the very long general admission queue, which is often a significant benefit for visitors. We are sorry that, despite this, you felt the overall experience did not represent good value.
We appreciate your comments and will take your feedback into consideration. Thank you for visiting, and we wish you all the best on your future travels.
The duomo itself is amazing, however the guide was not helpful did not explain things well and where to go. Specifically speaking it was not clear what we did have access to, where to drop bags off, and where to enter with our tickets.
Response from Host, Jul 2026
Thank you for your feedback. We are truly sorry to hear that the guidance did not meet your expectations.
We always do our best to assist every guest as clearly as possible. If anything is unclear during the check-in process, we encourage our guests to ask again until everything is fully understood. Our host remains at the meeting point until all clients are confident about what is included in their tickets, where to leave their bags if needed, where to enter, and are ready to begin their visit.
We appreciate your comments, as they help us improve our communication and provide a better experience for future guests. We hope that, despite this confusion, you were still able to enjoy the beauty of the Duomo.
The tickets purchased work.
Download barcode as this is needed rather than a image to scan for staff checking validation of ticket.
Process worked and happy with interaction received from Viator
It is not a skip the line ticket as the header says …u are in line like anyone to see attractions just avoid the line buying ticket
Very communicative and quick to respond. A very easy and smooth experience for someone who wants to move at their own pace.
We loved exploring the Basilica Santa Maria del Fiore and the The Crypt of Santa Reparata - it is astonishing to see the Duomo from inside - the intricate art that covers it - it is like heaven itself. The crypt provides a view into 14c of history - there is so much more than meets the eye, so try to read some in advance to better appreciate all the artefacts. I personally enjoyed the best the Opera del Duomo Museum. 6,000+ square meters structured into 28 rooms. Awe inspiring concentration of faith, art and history.
Here are preserved the original masterpieces of art that over the course of seven centuries have decorated its monuments: from Michelangelo, to Donatello, Brunelleschi, Ghiberti and countless others... combined with the soft and ethereal music that plays throughout the museum, the experience is otherworldly.
Another not-to-be-missed experience. There was a line but it was worth the wait. It’s magnificent. Don’t miss the ruins downstairs.
This was not skip the line. They would not let us in and our only option was to stand in line after 700 ppl in the burning sun. Still waiting back from Viator for refund
No guide- just buying a ticket that has been sold out. Essentially reselling the ticket. You will still wait on line, but it moves quickly.
The Catherdral, Bell Tower and Crpyt were captivating and wonderful. Gorgeous views, stunning art work and engineering.
Lovely experience, including the 414 steps to the top of the bell tower. There was a queue for the skip the line access so I would get there for around 9:30am if booking the early option
Skip line is great. It does not mean you won’t wait in a line. It just means you skipped the very very, very long lines.
Doors don't open until 10:15 even if you have any earlier ticket. There is no skip the line. You have to stand in line for everything.
There is nothing about skipping the line about is accurate. We got to the cathedral at our scheduled time and the line was all the past the cathedral. I see no point paying for skip the line when you don’t skip any lines to enter a free entrance building. AVOID THIS
Response from Host, Jun 2026
Thank you for your feedback. We always recommend that guests arrive at their scheduled time because, before the cathedral opens in the morning, visitors begin lining up and the queue naturally grows longer until the doors open. While there may still be a line, the reserved entrance queue is typically much quicker and shorter than the general admission line at the main entrance.
It's also important to note that the benefit is not only the skip-the-line access, but also having your tickets secured in advance. Tickets are frequently sold out, and your pre-booked reservation guaranteed entry and helped you avoid the disappointment of finding no availability on the day of your visit.
We appreciate your comments and hope this helps clarify the advantages of the reservation service.
Worth the skip the line. The Duomo is beautiful inside and out. If you don't skip the line, you will wait a long time. Try to go in the morning or late afternoon to beat the heat. No backpacks allowed.
Mario is one of the best tour guides I’ve ever encountered. I don’t want to go into too much detail so as not to spoil the experience, but one thing I can say is that this is not a typical tour. It is more of a journey through life. You will learn a very important lesson that will stay with you for the rest of your life.
Instructions aren’t clear: The pickup location wasn’t at the event. I never got the ticket and never went to the event. Late instructions don’t count!
Response from Host, Jun 2026
Thank you for your feedback, and we are sorry to hear that you were unable to attend the event.
We would like to clarify that the meeting point and ticket collection instructions were provided in advance within the booking information. Additionally, we provide a dedicated contact number for assistance, and our customer support team is available via both phone call and WhatsApp to help guests with any difficulties they may encounter.
If you were having trouble locating the pickup point or receiving your ticket, we strongly encourage contacting our support team immediately. We are always available to provide real-time assistance and help resolve any issues before the activity begins.
We regret that we were not given the opportunity to assist you on the day and appreciate your feedback as we continue working to improve our guests' experience.
Think this was worth seeing but extremely overpriced. I though it would be with a guide and last minute I get a notice that I can just show up and do it on my own. Don’t think value of me entering the crypt and then the basilica and Then museum alone was worth it unless there is a huge cost for museum
Very underwhelming. Very overpriced. Cathedral is better from the outside, not from the inside. Only interesting thing inside the church is the cupola ceiling.
The crypt of the Duomo in Florence is very interesting and full of historical information. The battistero is very beautiful all around.
The Duomo is worth the wait and price. Unless you plan to get there very early to wait to get in free I would suggest paying for the ticket as the line is very long.
It is not really skip the line, so many we had to stand in line for 30 minutes, then we got to museum and was closed, so we didn’t even get to see. Wouldn’t buy these tickets again. No audio tour
If you are with a partner, have one stand in line whilst the other organizes the tickets to save time in the heat.
There is no “skip the line” just book it directly with the Duomo and you’ll save 60%. They’ll even send you the tickets which show the price of them direct through Duomo so you get to see how much they’re marked up.
Experience itself is worthwhile and climbing the bell tower is a really cool experience, it just only costs $20 direct through Duomo
Response from Host, May 2026
Hello Nick,
Thank you for sharing your experience, I should’ve explained that better. Same-day and last-minute tickets are usually sold out, especially during busy periods. The higher price is mainly because those tickets are reserved in advance and guarantee availability when regular slots are no longer available.
The experience itself is definitely worth it though — especially climbing the bell tower.
It was very difficult finding the tour guide--there are many tabcchis near to the Duomo. The line to get inside the Duomo was very long and the interior was not that interesting, but the crypt was worth the wait. The view from the top of the bell tower is exceptional. The Battistero was as expected, but the Museo was exceptional, the best of the four sites on the ticket.
This was by far the worst experience I’ve had. Been using Viator for years and this one is not recommended. The instructions were not clear where to go, and when you did find it, you “checked in” and went to the queue (which was super long). The fact it was pouring rain didn’t help either. Finally - when we got close they closed it for “religious services”. No refund given hence the review.
Response from Host, May 2026
We’re sorry to hear about your experience. Unfortunately, temporary closures of the Cathedral for religious services are entirely decided by the Cathedral management and are beyond our control.
Regarding the meeting point and redemption process, the instructions are clearly written on the voucher, including the exact location and steps to redeem the ticket. A contact number and messaging support were also provided in case any assistance was needed before or during the visit.
We understand the weather and unexpected closure made the experience frustrating, and we appreciate your feedback.
Member Pricing
From
$39.09
per personWas $41.15(-5%)
up to 24 hours before the experience starts (local time)
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