Top Yosemite National Park Day Trips - page 2

The tour was great! My negative comments are administrative. The tour was great! Left on time, got back on time and never felt rushed. Laura our guide was wonderful. Knowledgeable and extremely accommodating. She even hooked us up with lifetime passes to the National Parks! The vehicle was clean and exactly as described. Lunch was more than sufficient. We didn’t want a tour bus and didn’t want to hike everywhere. This tour was excellent on all fronts! MAJOR RECOMMENDATION: If you or anyone in your party is disabled, bring (or show) proof at park entry. The tour guide can use that to get much closer to the scenic areas. My disability saved us over 10 miles of walking! Only 2 negative comments, both administrative. First: I am aware AI and push-button Customer Service is all the rage. Saves time and money. Got it. But I want to talk to a person or at the very least have a person take my message. Recording into a recording does not elicit confidence that it will be recieved. When I did get a response, it was via text, AND e-mail AND through the app. None of which were the same day I called. Second: The tour guide does NOT get your ‘preferences’ or special requests. They only get the date, your name (the person making the reservation? and pick-up location. This surprised me. On multiple occasions, I was asked to give special requests, requirements, etc. After the fourth time, I ‘assumed’ they had it. When Laura greeted us to start the tour, her first question was “So what do you want to do? Want to see anything in particular?” If the guide had our info, she would have led with something like “Are you ready to see X or do X? Why did I provide information multiple times if it is not relayed to the guide? To be transparent, the Owner did reach out and respond (proving they were legitimate), but the tour guide should have had this information IMO. Regardless, BOOK THIS TOUR! It’s money well spent!