Northern Lights Small-Group Tour with Hot Chocolate & Photos
Recommended by 92% of travelers
Badge of Excellence
Reykjavik, Iceland
- 4 hours (approx.)
- Pickup offered
- Mobile ticket
- Offered in: English
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Overview
This evening tour from Reykjavík vastly improves your chances of seeing the northern lights. Your guide uses live data and forecasts to take you to the best locations to potentially spot the lights. Tuck into traditional Icelandic pastries and hot chocolate while you wait, and take home photos of you taken during the evening.
- Enjoy hassle-free pickup from Reykjavík
- Trying to see the northern lights is a must for any Reykjavík tourist
- Stay warm with additional provided blankets if you wish
- Hear stories about Icelandic folklore from your guide
What's Included
- Hot chocolate and Icelandic pastries
- Live commentary on board
- Professional driver/guide
- Pickup and drop-off from designated meeting points
- All taxes, fees and handling charges
- Photos (if conditions allow)
- Use of Icelandic woolen blankets
- Food and drinks, unless specified
- SnacksPlease note that dietary restrictions cannot be accommodated while on this tour
Meeting and Pickup
Pickup points
Select a pickup point
Pickup details
Pick-up begins 30 minutes before departure time. * Aug 15–Sep 30 & Apr 1–Apr 18: from 21:30 * Oct 1–Mar 31: from 20:30 We need to have your email address on record so we can send you an email 30 minutes before the scheduled pick-up time. This email will contain a description of our car, including a photo and license plate number. We will also provide the name of the guide in the email. Our driver-guide will always stop, get out of the car, and search for you. They won't leave the pick-up point unless they cannot locate you.
Itinerary
1
Reykjavik
4 hours • Admission Ticket Free
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Near public transportation
- Most travelers can participate
- Please note that the access to restroom facilities out of urban areas is very limited while on the Northern lights tours.
- Even with the best of guides and a detailed forecast, sightings are never guaranteed. If we don’t find any lights while on tour, you can join us again another day for free (upon our availability). You will not be entitled to get a refund, though.
- A refund is only possible if the tour never operates while you are in Iceland and you never get the chance to join the tour which sometimes happens due to unfavorable weather conditions.
- The tour is operated in a minibus and does not exceed more than 19 passengers.
- Availability for tour cannot be checked without making a booking. Credit cards will only be charged upon confirmation of shown availability.
- This tour takes place at night, please dress up accordingly with warm garments. Bring along a hat, gloves and a scarf. Waterproof clothing is always recommended while touring around Iceland.
- Please check your email inbox, we will send you an email on your departure day in the afternoon to inform you if the tour goes ahead or if it is cancelled.Make sure to check the spam inbox too.
- Pick-up begins 30 minutes prior to departure time.
- Pick up time: Aug 15–Sep 30 & Apr 1–Apr 18: from 21:30 / Oct 1–Mar 31: from 20:30
- If our tour is unsuccessful (Northern Lights not visible), photos will not be delivered.
- Due to traffic regulations, tour buses are not permitted to drive or stop in certain city areas and may only stop at designated locations. If your hotel isn't on our list, or if you're uncertain about where to meet us for pickup, please email us.
- This tour/activity will have a maximum of 19 travelers
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Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Featured review
Cheryl_S
Awesome trip and guide. Nature cooperated and the northern lights were dramatic and magical!! the guide, Simon was funny, knowledgeable and super pleasant. He’s a great photographer who came with professional camera so we all get superb pictures. The blankets and hot chocolate were superb and appreciated!!
Reviews
4.7
based on 2,176 reviews
Corina_L, May 2026
If the weather had cooperated I’m sure this excursion would have been a success. With that being said, the guide and transportation were fantastic.
Response from Host, May 2026
Hi Corina,
Thank you for taking the time to share your feedback.
We completely understand your disappointment, the Northern Lights can be very elusive, and as you mentioned, everything depends on weather and conditions lining up on the night.
That said, we are really glad to hear you found the guide and transportation fantastic. We always aim to provide a great experience regardless of the outcome, so your kind words mean a lot.
As part of our policy, you are welcome to join us again using your 2 year rebooking voucher, and we would love another chance to help you catch the lights.
Warm regards,
Marc
EastWest Team Member
Sarah_C, Apr 2026
We had a northern lights tours with Baldvin. We enjoyed this tour with him and it felt exciting to go find the northern lights and see if we would be lucky enough to see them. We felt he went above and beyond as a storm was coming the next day and he drove farther out so that we would have a clear enough sky to see them. We are able to see them and the photos turned out great!
Response from Host, Apr 2026
Hi Sarah,
Thank you so much for your lovely review!
We are delighted to hear you had such an exciting experience chasing the Northern Lights with Baldvin. It really is part of the magic, heading out into the night and not knowing exactly what you will find.
Baldvin will be very happy to hear your kind words. Going the extra distance ahead of incoming weather to find clear skies is exactly the kind of dedication we aim for, so it is great to know that effort paid off and you were able to see the lights.
We are also glad to hear you enjoyed the photos, they are such a special way to remember the night.
Thank you again for sharing your experience, and we hope to welcome you back to Iceland in the future!
Warm regards,
Marc
EastWest Team Member
Lindsay_F, Apr 2026
We had a wonderful time on our tour! We were able to see the northern lights and the photos are amazing. Our guide Gummi was knowledgeable and nice. Highly recommend this tour if you want to see the northern lights!
Response from Host, Apr 2026
Hi Lindsay,
Thank you so much for your lovely review!
We are delighted to hear you had a wonderful time and that you were able to see the Northern Lights, that always makes the experience extra special. It is also great to know you enjoyed the photos, they are such a great way to relive the night.
Gummi will be very happy to hear your kind words. His knowledge and friendly approach really help create a great atmosphere on these tours.
Thank you again for your recommendation, and we hope to welcome you back to Iceland in the future!
Warm regards,
Marc
EastWest Team Member
Kitty_F, Apr 2026
One of the things on my bucket list is seeing the northern lights. Despite the perfect weather for our tour, the activity wasn’t as strong to see with the naked eye. But what made it great was tour guide Gummi G. He was super knowledgeable about the northern lights and explained so many various aspects about it. For sure, he did his best to track the biggest light activity and driving around to those spots. Took beautiful scenic photos but be warn you need to stay still for 15 seconds to capture the northern lights! So hold that smile. We were a smaller group and it was a great tour with wool blankets & hot chocolate to keep you warm, and an Icelandic pastry. Also this company is good at communicating pickup info. Would definitely recommend and hope that you get Gummi as your tour guide!!
Response from Host, Apr 2026
Dear Kitty,
Thank you for joining our Northern Lights tour! We’re glad Gummi’s knowledge and effort to track the best conditions made the experience worthwhile, even with lighter activity. It’s great you enjoyed the small group setting and the warm touches along the way.
We wish you safe travels and hope to welcome you again for another try under the lights.
Kindest Regards,
Miguel
EastWest Customer Service
Shalini_M, Apr 2026
We booked the tour last minute as the weather finally cleared up. I was worried about a very late night reading some other reviews. We got picked up promptly around 930. Initial part of the night was a bit slow but when the lights started coming out, they were spectacular. The guide was very knowledgeable and above all, very patient in taking our photos. And these are so much better than what I took on my phone. We were back by about 12 pm. Highly recommend:
Response from Host, Apr 2026
Dear Shalini,
Thank you for joining our Northern Lights tour! We’re pleased everything ran smoothly with pickup and timing, and that your patience was rewarded with a spectacular display. It’s great to hear the guide’s knowledge and photography made a difference.
We wish you safe travels and hope to see you again on another tour.
Kindest Regards,
Miguel
EastWest Customer Service
Tatiana_C, Apr 2026
I had an amazing time! The lights were beautiful and our guide gave his best to find them. I recommend to dress warmly because it can get very cold.
Response from Host, Apr 2026
Hi Tatiana,
Thank you so much for your lovely review!
We are delighted to hear you had such an amazing time and that you were able to enjoy beautiful Northern Lights. It is great to know your guide gave their best to find them, that effort really makes all the difference on these tours.
And you are absolutely right about dressing warmly, it can get very cold while waiting for the lights, so that is a great tip for future travelers as well.
We truly appreciate your recommendation and hope to welcome you back to Iceland again someday for more unforgettable experiences.
Warm regards,
Marc
EastWest Team Member
Cathy_R, Apr 2026
The tour itself was VERY good. Gummi was excellent and tried so hard to find the lights for our tour. Mother nature was not letting him though. So we did not get to see any lights. But Gummi did go above and beyond to try for us
Response from Host, Apr 2026
Hi Cathy,
Thank you very much for your kind and thoughtful review.
We are really happy to hear that you still had a very good experience despite Mother Nature not cooperating that night. Gummi will be so pleased to hear your kind words, he truly puts in a huge effort to give every group the best possible chance, even when conditions are challenging.
As you experienced, the Northern Lights are a natural phenomenon and can be unpredictable, but we always do everything we can behind the scenes to chase clear skies and activity.
Of course, you are welcome to join us again using your 2 year rebooking voucher, and we would love another opportunity to help you witness the lights in all their glory.
Warm regards,
Marc
EastWest Team Member
Joelle_A, Mar 2026
Our guide (Simon) has been chasing northern lights for years. He knew what he was doing. He was kind, patient, informative, and committed to the experience. We waited longer than usual to see them, but it was worth it. You need to have accurate expectations- to the naked eye, they will appear mostly like white sparkles in the sky, but with your own iPhone camera, you will see the color, and if, like this tour, your guide has a professional camera, you will get the vibrant photos you see so often. Our tour included a stop for snacks and a bathroom break, and then the guide kindly left the van running so we could go back and forth between looking for lights and getting warm. We stayed out until 1:15 a.m. to finally see them. So with the drive back to Reykjavik, we did not get in bed until 3:30 a.m. I recommend booking a leisurely day after your nighttime tour. And you cannot be guaranteed to see them, so be ready for that.
Response from Host, Apr 2026
Dear Joelle,
Thank you so much for your thoughtful and detailed review.
You described the Northern Lights experience perfectly — patience, realistic expectations, and a little perseverance often make all the difference. We are so glad that Simon’s experience and commitment paid off for you and that the long wait turned into a “worth the wait” moment.
Your explanation about how the lights appear to the naked eye versus through a camera is incredibly helpful for future travelers. Managing expectations is such an important part of the aurora experience, and we truly appreciate you highlighting that.
Staying out until 1:15 a.m. definitely makes for a late night, but when the lights finally appear, it becomes unforgettable. And yes — a relaxed day afterward is always a wise choice.
Thank you again for sharing your experience so honestly and positively.
Warm regards,
Marc
EastWest Team Member
Lucia_J, Mar 2026
We had an amazing experience!! I cannot believe how lucky we were. we saw the lights right above our spot! Mikaela was such a great guide, she was very knowledgeable and super friendly.
She even went the extra mile helping us with our drop-off; we didn’t know that there were no buses to the town we were staying in 20 minutes outside of Reykjavik, and we hadn’t rented a car. Mikaela was so kind and drove us home. we can’t thank her enough!!
Response from Host, Mar 2026
Dear Lucia,
Thank you so much for your beautiful review. We are absolutely delighted that you had such a once in a lifetime experience and that the lights appeared right above you. Moments like that are pure magic.
Mikaela will be so happy to read your kind words. Her knowledge, friendliness, and genuine care for guests are exactly what we strive for. We are especially glad she was able to help you with your drop off situation. Going the extra mile to make sure everyone gets home safely is simply the right thing to do.
We truly appreciate you sharing your experience with us and are so glad you chose EastWest for such a special night.
Warm regards,
Marc
EastWest Team Member
Michael_M, Mar 2026
A wonder evening. Lights put on a show for us, Simon P was our driver & guide. He was incredible. Told us the plan for the evening, explained about the lights & had a great sense of humor. This tour was the highlight of our 5 days in Iceland
Response from Host, Mar 2026
Dear Michael,
Thank you so much for your wonderful review. We are absolutely delighted to hear that the Northern Lights put on a great show for you and that the evening became the highlight of your five days in Iceland.
Simon P will be very happy to read your kind words. Setting expectations, explaining the science behind the aurora, and keeping the mood light with a good sense of humor are all part of creating a memorable experience.
We truly appreciate you choosing EastWest for such a special night.
Warm regards,
Marc
EastWest Team Member
Shannon_S, Mar 2026
WOW!! What an incredible experience. We went in mid-March, and I was prepared to either not see the lights or only see a limited portion, and we lucked out by having an incredible experience!! Our guide, Devin, rated our experience as a 9/10 and the best he's ever seen the lights in March. Devin was extremely friendly and knowledgeable and his enthusiasm for the lights was evident. While it was very cold, Devin also took great care of our group by letting us warm up in the bus and sharing the promised hot chocolate and snacks.
Response from Host, Mar 2026
Dear Shannon,
WOW right back at you. What an incredible review — thank you.
We are absolutely thrilled that you had such an unforgettable Northern Lights experience, especially in mid March. A 9 out of 10 and one of the best March shows Devin has ever seen is something truly special.
Devin will love reading this. His enthusiasm for the aurora is completely genuine, and we are so glad that energy came through. It is also great to hear that you felt well looked after on such a cold night — warming up in the bus with hot chocolate and snacks definitely helps make those magical moments more comfortable.
Thank you again for sharing your experience with us.
Warm regards,
Marc
EastWest Team Member
Paula_F, Mar 2026
Going in a small group made a big difference. Hot Chocolate was so good.
Getting included photo was nice.
Response from Host, Mar 2026
Dear Paula_F,
Thank you so much for your lovely review. We are delighted to hear that your Northern Lights tour was a true bucket list night for you.
It is great to know that the small group size made a difference and that you enjoyed the hot chocolate and included photos. Those little touches really do help make the experience even more special.
Thank you again for sharing your experience with us.
Warm regards,
Marc
EastWest Team Member
Manas_J, Mar 2026
The tour guide makes the experience!! E weren’t supposed to see the lights but she made it work and found a spot that turned out to be the best photo op
Response from Host, Mar 2026
Dear Manas_J,
Thank you so much for your great review. We love your title and could not agree more. The weather forecast does not always tell the full story.
It is fantastic to hear that even when conditions did not look promising, your guide stayed determined and found the perfect spot that turned out to be the best photo opportunity. That flexibility and persistence are such an important part of a successful Northern Lights hunt.
We are so glad it turned into a “worth it” experience for you. Thank you again for sharing your feedback and for encouraging others not to let the forecast stop them.
Warm regards,
Marc
EastWest Team Member
misty_r, Mar 2026
Great experience! We were fortunate to have a beautiful, clear night, but guide Devin had to adjust our locations due to high wind. He was absolutely great. Devin was engaging and entertaining and found us northern lights activity that made for an unforgettable trip. Can’t wait to see his photos, which are included in the cost of the booking. Highly recommend if weather forecast looks decent.
Response from Host, Mar 2026
Dear Misty,
Thank you for joining our Northern Lights Tour. We are glad you had such a memorable evening under clear skies and that Devin’s flexibility in adjusting locations ensured the best possible viewing. It is great to hear his engaging approach added to the experience, and we hope you enjoy the photos.
We hope to have you on board again and wish you safe travels.
Kindest Regards,
Miguel
EastWest Customer Service
Wendy_T, Mar 2026
Devin was an amazing guide. He was knowledgeable and was able to find a great spot to view the northern lights with his first choice. We enjoyed the northern lights for over 2 hours, while he enthusiastically took pictures of us with his professional camera and skills. A very enjoyable tour. Highly recommend it!
Response from Host, Mar 2026
Dear Wendy,
Thank you for joining our Northern Lights Tour and for your wonderful feedback. We are delighted to hear that Devin’s knowledge and planning led you to a great viewing spots and that his photography helped capture those special moments.
We appreciate your recommendation and hope to welcome you again. Safe travels.
Kindest Regards, Ines
EastWest Customer Service
Gunnar_S, Mar 2026
This was a great experience! The pick up and drop off were simple and easy, and our guide, Alex, was very funny, personable, and enjoyable. The overall experience was very professional and safe. I would do this tour again without hesitation!
Response from Host, Mar 2026
Dear Gunnar,
Thank you for joining our Northern Lights Tour and for your kind review. We are very pleased to hear that Alex’s humor and personable approach made the experience enjoyable, and that everything from pickup to drop off felt smooth and professional.
We are glad you felt safe and well looked after, and we hope to see you on board again in the future. Safe travels.
Kindest Regards,
Ines
EastWest Customer Service
Jamie_M, Mar 2026
This was a great trip. Two families of four (kids ages 10, 13, 15, and 16). Our guide did a fantastic job finding gorgeous lights and taking photos. Bundle up-it’s super cold and windy, but when the “lights are on” it’s definitely worth it.
Response from Host, Mar 2026
Dear Jamie,
Thank you for joining our Northern Lights Tour and for sharing your experience. We are glad to hear your guide was able to find beautiful displays and capture photos for your group. It is also great that the experience was enjoyable for both families despite the cold conditions.
We hope to welcome you again on another Iceland adventure. Safe travels.
Kindest Regards,
Ines
EastWest Customer Service
Brent_L, Mar 2026
While seeing the Northern Lights is never guaranteed, Michaela is the best chance to get there. She hunts down ideal spots, watches the real time weather forecast and makes every effort to get you that view. Her enthusiasm gets everyone excited as she has a real passion to find the lights AND get great pics of all of us with the lights in the background. What a wonderful evening!!
Response from Host, Mar 2026
Dear Brent,
Thank you for joining our Northern Lights Tour and for your thoughtful review. We are delighted to hear that Michaela’s dedication helped maximize your chances of seeing the aurora. Her enthusiasm and effort to capture photos for everyone truly make the experience special.
We hope to welcome you again on another visit to Iceland. Safe travels.
Kindest Regards, Miguel EastWest Customer Service
Jackie_P, Mar 2026
We had an amazing experience! Baldwin was an excellent tour guide! We had multiple stops and saw an excellent display!!!
Response from Host, Mar 2026
Dear Jackie,
Thank you for joining us on the Northern Lights tour. We are very pleased to hear that Baldwin helped make the evening such a memorable experience and that multiple viewing stops allowed you to enjoy a strong aurora display. Moments like these make the late night outings worthwhile. We hope to see you on board again during a future visit. Safe travels.
Kindest Regards,
Miguel
EastWest Customer Service
Amy_B, Mar 2026
My husband ate something during the day that did not agree with him... he was feeing nauseated and needed the bathroom every 15 minutes. It was horrible.
This company refused to re-schedule. Relentless, unempathetic reiteration of their 24 hour policy. Their representative Martha admitted that they would loose profit from our empty seats. Again, my clear intentions were not to cancel, but simply reschedule due to extenuating circumstances.
I normally do not leave bad reviews, but I am compelled to share my experience.
Response from Host, Apr 2026
Hi there,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your husband was unwell on the day of the tour, that must have been a very difficult situation to deal with, especially while travelling.
We completely understand that your intention was not to cancel, but to reschedule due to unexpected circumstances. Unfortunately, as the request came through shortly before the scheduled pickup time, we were already within the 24 hour cancellation window. At that stage, all arrangements for the tour had been finalized and seats could no longer be reallocated, which is why our team was unable to offer a reschedule or refund.
We always aim to be as fair and consistent as possible for all our guests, and this policy is in place to ensure that tours can operate smoothly for everyone involved. That said, we do genuinely empathize with situations like yours, and we are sorry that we were not able to provide a more flexible solution on this occasion.
As advised at the time, travel insurance is often the best way to cover unforeseen situations such as sudden illness.
We do appreciate your feedback, and we’re sorry that your experience with us did not meet your expectations.
Warm regards,
Marta Gonzalez
Steven_T, Mar 2026
It was cloudy and raining all day and drizzling when the tour bus arrived. I thought no way would we see the northern lights tonight. But our guide Baldwin was beyond amazing. Only 1/2 hour outside the city he pulled the bus over and checked the skies. He told us there was a clearing but it would take a little while. As we watched the clouds moving within about 1/2 hour they started to appear. And then they were everywhere. After about an 1 hour we left for a pit stop. but he still pursued on to find and even better stop where they were dancing. He took lots of photos of everyone and even a group photo. There are no words to describe how wonderful he was as a guide always keeping us informed and giving us time estimates on everything. We returned back to the city around 12:30 and it was one of the most magical nights ever.
Response from Host, Mar 2026
Dear Steven,
Thank you for joining our Northern Lights Tour and for such a detailed review. We are glad Baldwin’s determination and experience paid off, especially after a day of difficult weather. Finding those clearings and watching the lights appear and grow stronger must have been a truly memorable moment, and we are pleased he kept everyone informed and captured photos along the way.
We hope the night remains one of your favorite travel memories. Safe travels and we hope to see you again.
Kindest Regards,
Miguel
EastWest Customer Service
Monika_H, Mar 2026
Our tour guide Gummi is really funny and knowledgeable. He was trying really hard to find us a great spot to watch the Northern Lights. It was such a wonderful experience and unforgettable night!
Response from Host, Mar 2026
Dear Monika,
Thank you for joining our Northern Lights Tour and for your kind feedback. We are happy to hear that Gummi’s humor and knowledge added to the evening, and that his efforts to find the right viewing spot helped create such a memorable experience. Nights like these truly stay with you.
We hope to welcome you again on another Iceland adventure. Safe travels.
Kindest Regards,
Miguel
EastWest Customer Service
Michelle_C, Mar 2026
Highly, highly recommend this tour and the fantastic guide, Baldwin. Pickup was prompt, mini buses were comfortable & kept us warm all night. Baldwin educated us on the science behind the northern lights. He really tried hard to give us the most optimal Aurora experience as possible. The drivers communicated with each other through the eve to share optimal locations. Our guide kept us out an hour extra & you could tell he did not want to give up. This was so appreciated. Icelandic kleina (donuts) & hot chocolate were delicious & warmed us up. Having a small group & professional photographer is 100% the way to go. Baldwin encouraged us to get in line for photos a few times to be assured we got the shot we wanted, and as often as we desired & (that the lights would allow). It was a mild showing for our night but as we were driving back, he caught another brief showing & stopped so we could enjoy once again despite it being late. The winds were strong enough that time to knock you down by then & it was so frigid but he took another round photos of our group until he couldn’t feel his fingers, just to give us more memories. We truly appreciated his dedication & patience as well as his knowledge. Book this tour!
Response from Host, Mar 2026
Dear Michelle,
Thank you for joining our Northern Lights tour and for your wonderful review. We are delighted to hear how much you appreciated Baldwin’s dedication and knowledge while searching for the aurora. It is great that the small group setting, warm drinks, and photo opportunities helped make the evening even more memorable despite the challenging weather. We hope to welcome you again for another adventure in Iceland. Safe travels!
Kindest Regards,
Miguel
EastWest Customer Service
Steven_S, Mar 2026
Fantastic trip, we weren’t lucky enough to see the Northern lights this time but that’s not the tours fault, our guide Simon was fantastic and very knowledgeable and we have been offered the chance to go back again if we would like for free to have another go at seeing the northern lights. Would definitely recommend this trip!
Response from Host, Mar 2026
Dear Steven,
Thank you for joining our Northern Lights tour and for sharing your experience. While the lights did not appear that evening, we are glad to hear that Simon’s knowledge and enthusiasm still made the trip enjoyable. It is also great that you appreciated the chance to join another tour and try again. We hope you get the opportunity to witness the Northern Lights on your next outing.
Thank you for recommending the tour, and we hope to welcome you again in the future. Safe travels.
Kindest Regards,
Miguel
EastWest Customer Service
Maureen_B, Mar 2026
You must be willing to spend this money knowing there’s a high probability of not seeing Aurora Borealis.
Our guide was great and tried his best.
I was unable to sit in my seat because there were 2 morbidly obese guests that took up 3 seats next to me (one being mine). I was forced to balance on the edge and was almost bounced off into the center aisle when we went over a bump. I switched seats with my petite daughter and she felt crushed by the mass during turns. This tour is for 4 hours. That’s a loooong time to politely deal with an issue that should never have existed.
TOUR OPERATORS: This tour was NOT inexpensive. In fairness to ALL guests please begin requiring anyone needing an extender seatbelt for air travel to purchase TWO seats. This way you will assure every guest who paid for a seat will have, travel in comfort and enjoy their excursion!
Response from Host, Apr 2026
Hi there,
Thank you for taking the time to share your feedback.
You are absolutely right that Northern Lights tours come with a degree of uncertainty, and we always aim to be transparent about that. We’re glad to hear that you found your guide to be great and doing his best on the night.
Regarding the seating situation, we’re very sorry to hear how uncomfortable this was for you and your daughter. We do understand how frustrating that must have felt, especially on a longer tour.
At the same time, we hope you can appreciate that this is a very delicate matter. As a tour operator, we are not in a position to ask guests about their weight, nor can we refuse participation or require additional seats based on physical appearance. Policies like that would raise serious concerns around privacy and discrimination, and we must ensure that all guests are treated equally and respectfully.
That said, your experience is not the standard we aim to provide, and we do take this kind of feedback seriously. As you know, we have already followed up with you directly and offered a resolution in recognition of the discomfort caused.
We do genuinely appreciate you sharing your perspective, as it helps us reflect on how we can continue improving the overall guest experience while balancing fairness and inclusivity for everyone.
Marta Gonzalez
Warm regards,
EastWest Team Member
Elizabeth_G, Feb 2026
Hands down one of the best, memorable vacations we’ve had. To see the sky’s natural light was an absolutely blessing to see. We are thankful to our tour guide for the laughs, insight and the wonderful pictures. Truly a must do when you visit Iceland.
Response from Host, Mar 2026
Dear Elizabeth,
Thank you for joining our Northern Lights tour and for describing it as one of your most memorable vacations. Witnessing the aurora is truly special, and we are glad our guide added insight, laughter, and captured beautiful photos for you.
We appreciate your recommendation and hope to see you again on another adventure in Iceland. Safe travels.
Kindest Regards,
Miguel
EastWest Customer Service
Jaime_B, Feb 2026
What an amazing experience!! We had originally booked for a Monday night, but the tour was canceled due to rain all around Iceland. We booked for the following night. As our pickup time came closer the snow in Reykjavik started. When the van pulled up we asked our guide if we were going to see the lights tonight and he confidently said yes. How lucky we were to get Baldwin as our guide. He drove an hour outside of Reykjavik to clear skies to make it possible. He helped get everyone's cameras set up and gave an interesting lesson on the lights. He stopped at a spot he saw some activity at and sure enough in the 1 hour and 15 minutes we were there we saw multiple auroras and witnessed them going from light to super bright. He was amazing!!! He also took photos with everyone with different angles of the lights. And then served us donuts and hot chocolate. When we loaded up to head back to Reykjavik, as we were driving he spotted another aurora and pulled over so we could also watch that one. It was such wonderful experience all around.
When we returned I saw many posts in a fb group I am in about Iceland that said their tour that night had been canceled or of it went they didnt see anything due to clouds. I can not recommend this tour company enough. Baldwin did everything he could to make sure we saw the auroras. 1000% recommend.
Response from Host, Feb 2026
Dear Jaime,
Thank you for coming along on our Northern Lights tour. We are thrilled that Baldwin’s confidence and dedication led you to clear skies and such an active aurora display. It is wonderful to hear he helped everyone with photos and made the night both educational and memorable, even stopping again on the return drive.
We truly appreciate your strong recommendation and hope to welcome you back in the future. Safe travels.
Kindest Regards,
Miguel
EastWest Customer Service
lynda_m, Feb 2026
It was my last night in Iceland, I had booked with another company and they cancelled at noon said bad weather they wouldn’t be seen. I searched reviews and found this tour. It was twice as much money, but It was worth every penny!! Devin was our amazing tour guide, he has a radio voice that is easy to listen to, he told stories & his own personal Iceland love story. We had to drive quite far out, but he nailed it! Found the perfect spot and after a few minutes the sky started to light up. We spent hours in the cold watching it dance around the sky as he took pictures after pictures of our group. I couldn’t be more pleased. Best night ever !!
Response from Host, Feb 2026
Dear lLynda,
Thank you for joining us on your final night in Iceland. We are so pleased you found us after the earlier cancellation and that the experience proved worthwhile. Driving out to the right location, seeing the sky come alive, and capturing those special moments together truly makes it unforgettable. Devin will be glad to hear how much you appreciated his storytelling and dedication throughout the evening.
We are delighted we could help you achieve that bucket list moment and hope to welcome you again on another adventure. Safe travels ahead.
Kindest Regards,
Miguel
EastWest Customer Service
Louis_G, Feb 2026
Incredible bucket list experience! Devin our guide was fantastic! Picked us up outside our hotel in a very comfortable mini van. He thoroughly explained how to photograph the northern lights in addition to the science behind the the Arora. You could immediately tell how knowledgeable and passionate he is about the arora and photography! I learned more about the arora from Devin then I could have in a college level earth science course. In addition he was hilarious and took some fantastic pictures! No need to even try taking your own photos as the ones Devin took of us are so good they don’t look real!! Would very highly recommend this tour!! If you want to truly experience the lights and leave with professional photos look no further than the east west tour with Devin
Response from Host, Feb 2026
Dear Louis,
Thank you for joining us on the Northern Lights Small Group Tour. We are delighted that the evening became a true bucket list moment for you. Devin will be very pleased to hear that his explanations, passion for the aurora, and photography skills made such an impact. Capturing professional quality photos while enjoying the science behind the lights is something we always strive for.
We truly appreciate your recommendation and hope to welcome you again. Safe travels.
Kindest Regards,
Miguel
EastWest Customer Service
Suzi_W, Feb 2026
A fabulous evening and Hawk our guide was determined we would get to see the lights more than once - which we did.
Response from Host, Feb 2026
Dear Suzi_W,
Thank you for joining us on the Northern Lights Small Group Tour. We are so pleased that Hawk’s determination and persistence allowed you to witness the lights more than once during the evening. Moments like that truly make for a special experience.
We hope to see you on board again in the future. Safe travels.
Kindest Regards,
Miguel
EastWest Customer Service
From $168.58
per personup to 24 hours before the experience starts (local time)
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Northern Lights Small-Group Tour with Hot Chocolate & Photos
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4 hours
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