Grand Canyon National Park South with Optional Upgrades
Las Vegas, USA
- 14 hours (approx.)
- Pickup offered
- Mobile ticket
- Offered in: English
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Overview
Explore Grand Canyon National Park on a full-day guided South Rim bus tour with hotel pickup. Enjoy panoramic views from multiple lookout points and optional upgrades including a 2-hour Hummer tour, scenic helicopter flight, or IMAX movie. Learn about the canyon's history and geology from your guide as you explore.
- Relax and enjoy the scenic views onboard a private vehicle
- Relax with hassle-free transfers from most Las Vegas hotels
- Customize your day with optional add-on experiences
- Go beyond the guidebooks with expert insights from your guide
Why Travelers Choose This Tour
Upgrade your Grand Canyon South Rim experience with an IMAX film, Hummer tour, or helicopter flight.
What's Included
- Narrated bus tour to the Grand Canyon South Rim and National Geographic Visitors Center
- Hotel pick-up and drop off from most Las Vegas Strip and Downtown hotels
- Box lunch at the Grand Canyon (if helicopter or hummer option selected)
- Meal voucher provided (if tour only or IMAX option selected)
- Helicopter Flight over South Rim (if option selected)
- Restroom on board
- Air-conditioned vehicle
- Bottled water
- Gratuities
- IMAX Movie The Grand Canyon Discovery and Adventure (if option not selected)
- Helicopter Flight over South Rim (if option not selected)
- Entrance fee - Additional National Park Entrance Fee (Non-U.S. Residents Only) USD 100.00 per person
Meeting and Pickup
Pickup points
Select a pickup point
Pickup details
You must confirm the exact pickup time and location for your tour by contacting the supplier directly after purchase. Failure to confirm the exact pickup time and location can cause you to miss your tour and refunds will not be granted for missed pickups.
Arranged start time
Confirm time with the local provider in advance of your experience.
Select your preferred tour option to see hours.
Itinerary
This sightseeing tour of the Grand Canyon begins with pickup from most Las Vegas hotels. Travel in an air-conditioned luxury motor coach, passing through the Mojave Desert, Black Mountains, and Grand Wash Cliffs of Arizona along the way.
Arrive at the Grand Canyon National Geographic Visitor Center, then proceed to Grand Canyon National Park for several hours exploring the South Rim. Make scenic stops at Grandview Point, Mathers Point, and Bright Angel Point, some of the most popular overlooks and trails lining the edge of the canyon. See the widest and deepest point of the Grand Canyon.
Upgrade to include the most-watched movie in IMAX history, "Grand Canyon Discovery and Adventure," or a guided Hummer tour along the rim, complete with stunning views and commentary on the canyon’s history, geology, and wildlife. Another option is to take a scenic helicopter flight over the South Rim.
The tour ends with a drop-off back at your Las Vegas hotel.
Arrive at the Grand Canyon National Geographic Visitor Center, then proceed to Grand Canyon National Park for several hours exploring the South Rim. Make scenic stops at Grandview Point, Mathers Point, and Bright Angel Point, some of the most popular overlooks and trails lining the edge of the canyon. See the widest and deepest point of the Grand Canyon.
Upgrade to include the most-watched movie in IMAX history, "Grand Canyon Discovery and Adventure," or a guided Hummer tour along the rim, complete with stunning views and commentary on the canyon’s history, geology, and wildlife. Another option is to take a scenic helicopter flight over the South Rim.
The tour ends with a drop-off back at your Las Vegas hotel.
1
Las Vegas Strip
20 minutes • Admission Ticket Free
2
Grand Canyon South Rim
2 hours • Admission Ticket Not Included
3
Grand Canyon National Park
25 minutes • Admission Ticket Free
4
Mather Point
45 minutes • Admission Ticket Included
5
Bright Angel Point
45 minutes • Admission Ticket Free
Additional Info
- Confirmation will be received at time of booking
- Wheelchair accessible
- Stroller accessible
- Service animals allowed
- Infants must sit on laps
- Transportation is wheelchair accessible
- Surfaces are wheelchair accessible
- Most travelers can participate
- Infants 23 months and under are considered a lap child.
- Children ages 2 years and up require a seat
- Adult pricing applies to all passengers
- Collapsible wheelchairs can be accommodated providing the passenger is accompanied by someone who can assist them to board and disembark the bus.
- Buses equipped with a lift are based upon availability and might not be available. Should a bus equipped with a lift be required, a three day advanced notice is required, and you must contact the local tour operator immediately after booking to confirm your request.
- Motor coaches are climate controlled and equipped with restrooms, reclining seats, video monitors and over-sized windows
- Please be advised that there may be waiting periods at any point or attraction due to weather or passenger volumes
- Hotel pickup is available for this tour/activity. Please note: depending on the hotel, buses may not be able to access or enter every property. In this case, pickup may be redirected to a central bus stop or nearby hotel. Exact pickup details will be provided to the guest upon reconfirmation with the local tour operator.
- Please Note: National Park fees may apply for international visitors. If applicable, this fee is collected in-destination and not at the time of booking.
- This tour/activity will have a maximum of 56 travelers
Supplied by
Frequently Asked Questions (17)
Q:Do you offer hotel pickup for the Grand Canyon South Rim Bus Tour with Optional Upgrades?
A:Yes! Pickup is available from most Las Vegas Strip and Downtown Las Vegas hotels in a luxury air-conditioned motorcoach. When booking your tour, please advise where you are staying in order to schedule a pick-up and drop-off at your hotel.
Apr 2021
The answers provided are based on answers previously given by the tour provider to customers’ questions.
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Featured review
Vadivelu_R
Very well organised tour. Good choice of taking a helicopter tour (highly recommended). On time departure & arrival. The crew onboard were awesome. I would strongly recommend this tour for Grand Canyon. Thank you very much.
Reviews
3.8
based on 2,044 reviews
Frances_B, Dec 2025
We were in great hands with our guide/driver Rod. It was a great experience seeing the beautiful Grand Canyon!
Response from Host, Dec 2025
Hello Frances,
Merry Christmas!
Thank you for leaving Gray Line such a nice 5-star review. We are thrilled that you enjoyed your day with us and our driver/guide Rod. Since 1910 the Gray Line family of nearly 200 worldwide sightseeing companies have been seeking out the best guides in every destination we serve, so it's nice to know our guide did such a great job and had great suggestions.
On behalf of everyone at Gray Line around the globe, I want you to know that we all hope to see you on another adventure sometime very soon.
Regards,
Michael S / GL Vegas Customer Service
Erica_Y, Dec 2025
Gray line tours pass me to another tour group, maybe because its not enough number of people joining my chosen tour or that tour is full.. But i appreciate it because we had a great time, our tour guide and driver are amazing. Thank u also to gray line for making sure that we are informed of the changes and for making sure the tour will push thru.
Response from Host, Dec 2025
Dear Erica,
Thank you for leaving Gray Line such a nice 5-star review. We are thrilled that you enjoyed your trip to the Grand Canyon, and we really appreciate that you worked with us on the tour change.
On behalf of everyone at Gray Line around the globe, I want you to know that we all hope to see you on an adventure sometime very soon.
Regards,
Michael S. / GL Vegas Customer Service
Debra_R, Sep 2025
Tour guide Prince , Prince, was very good. Provided great information all along the way. However, the time at the visitor center was too long and cut into the actual time in the canyon.
Response from Host, Oct 2025
Dear Debra_R,
Thank you for having chosen Gray Line for your Grand Canyon experience and we are sorry if any part of the tour timing missed your expectations.
The timing of all stops is based upon feedback we have received over 40 years of taking Las Vegas travelers to see the spectacular views mother nature has provided at the Grand Canyon National Park.
In closing, I want to thank you for providing us with useful feedback, and I want to wish you all the best in your future travel experiences.
Sincerely,
Michael S. / GL Vegas Customer Service
Harold_C, Sep 2025
Less than 2 hours at the canyon. Was very long day--almost 14 hours. The driver was excellent but the bus was in very poor condition
Response from Host, Sep 2025
Dear Harold,
Thank you for being a Gray Line customer and we are sorry for missing your Grand Canyon sightseeing expectations. We are especially sorry if you found our coach to be wanting. The coaches we use are maintained to the highest industry standards yet the extreme temperatures of the American West can take a toll on even the best maintained equipment.
We do appreciate the kind words you had for our driver/guides.
Regarding the excursion, there is no getting around that a day trip to the South Rim of the Grand Canyon makes for a really long day as it is over 570 miles round trip from Las Vegas, which is the closest large city to the South Rim & the National Park.
A day trip to the Grand Canyon National Park from Las Vegas is never meant to be an immersive experience, it is intended to give travelers a taste of the magnificence of the Canyon. For those wishing a more immersive experience, a multi-day trip is what is really needed.
Our company has been taking guests on day trips to the Grand Canyon for well over 40 years and our itinerary has been developed based on feedback from our guests over that time.
In closing, I want you to know we appreciate your feedback and we wish you all the best in your future travel experiences.
Sincerely,
Lourdes_T, Sep 2025
If you’re not that familiar with booking bus tours please note that being on time is important!! Unless local traffic prevents it the drivers are on time!! I was expecting a better transportation vehicle, the bus had broken leather pieces on the top of the seats but they were very comfortable. Our guide MIKE was fenomenal, very well familiar with the history and other information and at the same time gave us time to relax and enjoy the views. He has all very well planed and was always very attentive to recognize his passengers and make sure no one got lost or injured by given us certain advises. The meal was very good, with variety and big portions. This trip from Las Vegas Strip is long!! But worth it! If you don’t enjoy the road trips please do the West Rim which tours are also offered by Viator.
Response from Host, Sep 2025
Hi Lourdes,
Thank you for leaving Gray Line such a nice 5-star review. We are thrilled that you enjoyed your day with us and our driver/guide Mike. Since 1910 the Gray Line family of nearly 200 worldwide sightseeing companies have been seeking out the best guides in every destination we serve, so it's nice to know our guide did such a great job and had great suggestions.
On behalf of everyone at Gray Line around the globe, I want you to know that we all hope to see you on another adventure sometime very soon.
Regards,
Michael S / GL Vegas Customer Service
john_a, May 2025
t rip was cancelled the day before we where scheduled to leave by company, was offered a upgrade to the rim but that was actually cheaper. highly disappointed. that was supposed to be the high light of my trip to Vegas very disappointed with this company.$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
Response from Host, May 2025
Dear john_a,
Thank you for having chosen Gray Line for your Grand Canyon experience, and on behalf of everyone here at Gray Line Las Vegas I would like to offer our sincere apologies for the trip cancellation.
At Gray Line we do understand the disappointment that guests experience when an anticipated excursion is cancelled, which is why over the course of any given year less than 1 percent of all of our scheduled tours are cancelled.
When a tour is cancelled, it is usually the result of an unscheduled maintenance issue with the coach that was assigned for that tour. Safety is always Gray Line's number 1 concern, yet we are sorry that this affected your holiday.
In closing, I want to once again apologize, and wish you all the best in your future travel experiences.
Sincerely,
Michael S. / GL Vegas Customer Servie
Jeffrey_S, Mar 2025
Over our trip to the South Rim. The Grand Canyon is spectacular!
However Bus arrived 20 minutes late for our scheduled pick up time.
Assigned seating was a great idea!
Audio on left side of bus in back did not work and guide spoke way to fast. Prince our guide was extremely militaristic. I haven’t been given orders like that since my boot camp!
Bus number 1856 Greyline.
1139 arrived at centre video was 45 minutes long. No time for gift shopping at all!
Bus was to leave at 1235.
If they had been on time to pick us up we would have had more time for lunch. Everything was far too rushed.
The same at every stop. Very little time due to Prince.
His favourite saying which he repeated CONSTANTLY was “don’t be that guy”. Funny he was in the morning as our bus showed up almost 30 minutes late!
All and all the trip was nice, but I wouldn’t use this company again!
Response from Host, Mar 2025
Dear Jeffrey,
Thank you for being a Gray Line customer and we are sorry for missing your expectations.
When you work around the busiest tourism corridor in the world occasional delays come with the territory and are usually the result of heavier than normal traffic, unscheduled road works, or difficulty locating guests at a previous pickup point. We are sorry that this affected your day.
Even with a late pickup time, this does not affect the time allocated at each designated stop. The times we spend at stops have been determined by feedback we have received from guests over the 40+ years we have been taking travelers to the South Rim of the Grand Canyon. We do apologize if you felt rushed.
Finally, I would like to say that Prince is one of our most popular staff members and for those that want to read back through the posts here on Viator they will find that his reviews are consistently in the 5 star range.
In closing, I want to once again apologize for missing your sightseeing expectations, and I want to wish you all the best in your future travels.
Sincerely,
Michael S. / GL Vegas Customer Service
Amelia_B, Mar 2025
Prince and Domonique are great!! ⭐️
Good View, Good Value. Very Informative, sticks to the schedule.
Response from Host, Mar 2025
Hello Amelia,
Thank you for leaving Gray Line such a nice 5-star review. We are thrilled that you enjoyed your day with us and our driver/guide Prince & Dominque. Since 1910 the Gray Line family of nearly 200 worldwide sightseeing companies have been seeking out the best guides in every destination we serve, so it's nice to know our guide did such a great job and had great suggestions.
On behalf of everyone at Gray Line around the globe, I want you to know that we all hope to see you on another adventure sometime very soon.
Regards,
Michael S / GL Vegas Customer Services
Roger_D, Mar 2025
Make allowances for long wait times at shuttles at the canyon. Helicopter ride was awesome and coach to and from the canyon was exceptional.
Response from Host, Mar 2025
Hi Roger D,
Thank you for leaving Gray Line such a nice 4-star review. We are thrilled that you enjoyed your day with us and our driver/guide. Since 1910 the Gray Line family of nearly 200 worldwide sightseeing companies have been seeking out the best guides in every destination we serve, so it's nice to know our guide did such a great job and had great suggestions.
On behalf of everyone at Gray Line around the globe, I want you to know that we all hope to see you on another adventure sometime very soon.
Regards,
Michael S / GL Vegas Customer Services
Hazel_L, Feb 2025
Tour was cancelled the day before. I received a text cancelling the tour. When i called the tour bus company they tried to offer me a different tour. Since I opted not to take a different one I have to wait for a refund of my payment which would take at least 7 business days. I am still waiting to get a confirmation regarding my refund
Response from Host, Feb 2025
Dear Hazel_L,
Thank you for having chosen Gray Line and we are sorry that your tour was cancelled. At Gray Line we are well aware of disappointments that happens when it is necessary to cancel a sightseeing experience, which is why over the course of a year less than 1 percent of our scheduled tours are cancelled, and this only happens due to an operational imperative.
We would also like to take this opportunity to explain why the refund will take approximately 1 week- it is simply due to the fact that in modern distribution channels there are multiple vendors involved such as banks and booking web sites. This works in both directions as we do not receive payment immediately when someone books on a third part website, so when we issue a refund it goes back through the same system and that just can take a few day.
In closing, I want to again apologize for having to cancel your tour, and I want to wish you all the best in your future travel experiences.
Sincerely,
Michael S. / GL Customer Service
Adrianne_W, Feb 2025
I booked a different tour to the south rim and was informed the night before that it was cancelled and I was rebooked on this tour. I had a good time and my husband enjoyed it as this was a birthday gift for him. The operator Terrance was nice enough. Some of his jokes didn’t land but it was a good experience.
Response from Host, Feb 2025
Hi Adriann,
Thank you for leaving Gray Line such a nice 4-star review. We are thrilled that you enjoyed your day with us and our driver/guide Terrence. Since 1910 the Gray Line family of nearly 200 worldwide sightseeing companies have been seeking out the best guides in every destination we serve, so it's nice to know our guide did such a great job and had great suggestions.
On behalf of everyone at Gray Line around the globe, I want you to know that we all hope to see you on another adventure sometime very soon.
Regards,
Michael S / GL Vegas Customer Services
Murali_R, Dec 2024
We had great experience overall. Tour guide Taka was fantastic. He was always smiling and gave very useful information. Driver Carlos was again very good. Both were cordial which made our journey interesting. For a tour which is about 15/16 hours, we never felt the strain of long tour. Highly recommend going to South Rim for viewing Grand Canyon.
Response from Host, Dec 2024
Hello Murali_R,
Thank you for leaving Gray Line such a nice 5-star review. We are thrilled that you enjoyed your day with us and our driver/guide Carlos & Taka. Since 1910 the Gray Line family of nearly 200 worldwide sightseeing companies have been seeking out the best guides in every destination we serve, so it's nice to know our guide did such a great job and had great suggestions.
On behalf of everyone at Gray Line around the globe, I want you to know that we all hope to see you on another adventure sometime very soon.
Regards,
Michael S / GL Vegas Customer Services
Catherine_B, Dec 2024
Was an awesome tour however a few places we were really rushed. Also not impressed our tour guide mentioned paying him and driver a tip about 20 times
Response from Host, Dec 2024
Hello Catherine,
Thank you for leaving Gray Line such a nice 4-star review. We are thrilled that you enjoyed your day with us and our driver/guide, yet we are sorry if you felt rushed AND we will be talking to your driver about the tip request.. Since 1910 the Gray Line family of nearly 200 worldwide sightseeing companies have been seeking out the best guides in every destination we serve, so it's nice to know our guide did such a great job and had great suggestions.
On behalf of everyone at Gray Line around the globe, I want you to know that we all hope to see you on another adventure sometime very soon.
Regards,
Michael S / GL Vegas Customer Services
Erica_G, Nov 2024
Enjoyed the trip. Price was very articulate. Just did not like him sharing about giving tips for him and Brendo several times throughout the trip.
Response from Host, Nov 2024
Hello Erica,
Thank you for leaving Gray Line such a nice 4-star review. We are thrilled that you enjoyed your day with us and our driver/guide Prince & Brendo. Since 1910 the Gray Line family of nearly 200 worldwide sightseeing companies have been seeking out the best guides in every destination we serve, so it's nice to know our guide did such a great job and had great suggestions.
On behalf of everyone at Gray Line around the globe, I want you to know that we all hope to see you on another adventure sometime very soon.
Regards,
Michael S / GL Vegas Customer Services
Joe_N, Nov 2024
Great day trip from vegas to see other sights in the area. Great to leave the driving to somebody else
Response from Host, Nov 2024
Hello Joe_N,
Thank you for leaving Gray Line such a nice 5-star review. We are thrilled that you enjoyed your day with us and our driver/guide. Since 1910 the Gray Line family of nearly 200 worldwide sightseeing companies have been seeking out the best guides in every destination we serve, so it's nice to know our guide did such a great job and had great suggestions.
On behalf of everyone at Gray Line around the globe, I want you to know that we all hope to see you on another adventure sometime very soon.
Regards,
Michael S / GL Vegas Customer Services
Elizabeth_H, Oct 2024
Tour guide was great! Weather was great! Ten stars for Prince…he was informative, funny and made the day enjoyable! Highly recommend!
Response from Host, Oct 2024
Hello Elizabeth,
Thank you for leaving Gray Line such a nice 5-star review. We are thrilled that you enjoyed your day with us and our driver/guides Prince & Dominque. Since 1910 the Gray Line family of nearly 200 worldwide sightseeing companies have been seeking out the best guides in every destination we serve, so it's nice to know our guide did such a great job and had great suggestions.
On behalf of everyone at Gray Line around the globe, I want you to know that we all hope to see you on another adventure sometime very soon.
Regards,
Michael S / GL Vegas Customer Services
Terri_J, Oct 2024
We had a splendid time with Prince and Dominic. Prince shared facts and historical information. Very personable tour. You can't go wrong!!!!
Response from Host, Oct 2024
Hi Terri_J,
Thank you for leaving Gray Line such a nice 5-star review. We are thrilled that you enjoyed your day with us and our driver/guides Prince & Dominique. Since 1910 the Gray Line family of nearly 200 worldwide sightseeing companies have been seeking out the best guides in every destination we serve, so it's nice to know our guide did such a great job and had great suggestions.
On behalf of everyone at Gray Line around the globe, I want you to know that we all hope to see you on another adventure sometime very soon.
Regards,
Michael S / GL Vegas Customer Services
Deborah_A, Sep 2024
We booked this tour through Viator and Gray Line was the transport/tour guide. We had the optional hummer package added to our tour in hopes that we would see more than just tourists sites. We didn't. The hummer driver was very knowledgeable, but the whole "optional upgrade" seemed rushed. I was nervous the whole time thinking we would miss our rendezvous with the tour bus -- and the tour guide made it very clear he would leave us if we were late. Overall I felt like this tour wasn't worth the money and I felt extremely agitated when our tour guide decided that we needed to stop at a local establishment to use the ATM machine for the tip before we got back to our destination. I would not book this tour again.
Response from Host, Sep 2024
Dear Deborah,
Thank you for being a Gray Line customer and we are sorry for missing your sightseeing expectations and if you felt rushed during your excursion.
There is no getting around that a day trip to the Grand Canyon National Park from Las Vegas makes for a very long day as it is over 530 miles round trip. As a result, a day trip is always meant just to give travelers a taste of the magnificence that is the Grand Canyon.
While the Hummer excursions does add a touch of umph to the day, for guests that want a really immersive Grand Canyon experience a multi-day trip is what is needed.
In closing, I want to apologize for missing your expectations, and I want to wish you all the best in your future travel endeavors.
Sincerely,
Michael S. / GL Vegas Customer Service
MARILYNK_B, Sep 2024
Overall the tour was a success however it is a long day! The bus was not a luxury bus. More like an air conditioned shuttle. The driver/tour guide was excellent at both and eager to help!
Response from Host, Sep 2024
Hello MARILYN,
Thank you for leaving Gray Line such a nice 4-star review. We are thrilled that you enjoyed your day with us and our driver/guide. Since 1910 the Gray Line family of nearly 200 worldwide sightseeing companies have been seeking out the best guides in every destination we serve, so it's nice to know our guide did such a great job and had great suggestions.
On behalf of everyone at Gray Line around the globe, I want you to know that we all hope to see you on another adventure sometime very soon.
Regards,
Michael S / GL Vegas Customer Service
Dennis_L, Aug 2024
Beware of Prince! He is the worse tour guide you will ever meet. He treated our tour like we were on a bus headed for boot camp because of his military back ground. VERY RUDE, pushy and constantly begging for tips and threatening to leave anyone behind that was not on the bus when he was ready to leave. Always honking the bus horn and screaming on his megaphone and sounding the siren. He would tell stories of his military experiences that were very inappropriate and graphic about people getting killed, blown up and shot at instead of useful information related to the tour. The tour itself was very nice but the tour guide is not in the right line of work for his attitude and personality. The bus was clean and comfortable. My advice to Price would be to be nicer to your patrons and lay off the military style attitude then you wouldn’t have to beg so hard for gratuity. This is a long trip with over 12 hours of travel for less than 2 hours at the Grand Canyon. I would do it again if we had a different tour guide.
Response from Host, Aug 2024
Dear Dennis_L,
Thank you for being a Gray Line customer and leaving us very useful feedback.
We are surprised by your experience with our guide Prince as he normally get very nice reviews. That said, for over 100 years great customer service has been one of the two pillars of guest experience at Gray Line (the other is safety), so we are taking your comments very seriously. We will be subjecting Prince to both additional customer service training and a lot more supervision. We will make sure future guests do not mirror your experiences.
In closing, I want to once again thank you for your feedback and I want to wish you all the best in your future travels.
Sincerely,
Michael S. / GL Vegas Customer Service
Caren_G, Aug 2024
We got picked up by Duane over at the Horseshoe and the adventure began. From the jump he was full of stories and jokes. The bus was full but comfortable. About an hour before our first restroom stop. The views from the south rim were amazing. The folks at the visitors centers are friendly and cordial but the highlight is definitely Duane our driver. He is semi - retired though and only training new drivers so you might now get him on your tour but have fun!!!!
Response from Host, Aug 2024
Hi Caren,
Thank you for leaving Gray Line such a nice 5-star review. We are thrilled that you enjoyed your day with us and our driver/guide Duane. Since 1910 the Gray Line family of nearly 200 worldwide sightseeing companies have been seeking out the best guides in every destination we serve, so it's nice to know our guide did such a great job and had great suggestions.
On behalf of everyone at Gray Line around the globe, I want you to know that we all hope to see you on another adventure sometime very soon.
Regards,
Michael S / GL Vegas Customer Service
Rachel_M, Jul 2024
My mom and I really enjoyed this trip! It was all day long. We watched a short film, had a yummy lunch, saw the Grand Canyon, and drove through gorgeous scenery on the way there. Our tour guide Prince and our bus driver Brando were the best!! Prince was very enthusiastic with this tour which made it much better. Brando was a great driver and made our drive feel calm and safe. We were very happy with our day trip to the Grand Canyon as our first visit. Thank you Viator and our whole tour group for making this trip so fun!!!
Response from Host, Jul 2024
Hello Rachel,
Thank you for leaving Gray Line such a nice 5-star review. We are thrilled that you enjoyed your day with us and our driver/guides Brando and Prince. Since 1910 the Gray Line family of nearly 200 worldwide sightseeing companies have been seeking out the best guides in every destination we serve, so it's nice to know our guide did such a great job and had great suggestions.
On behalf of everyone at Gray Line around the globe, I want you to know that we all hope to see you on another adventure sometime very soon.
Regards,
Michael S / GL Vegas Customer Service
Ben_C, Jul 2024
1. Willy the driver was great and took care of us well.
2. Greyline should plan better for emergencies. Pick up was delayed by 1.5 hours due to a flat tire on another tour. Greyline should plan have planned for this as it affected our tour (hours spend in the national park)
3. Communication from management to customers can do a lot better. I booked the south rim grand canyon tour but was offered a refund or a change of tour to the west rim in which i chose the latter. The operator did not email me the change in pick up location.
Response from Host, Jul 2024
Dear Ben_C,
Thank you for being a Gray Line customer and we are sorry for missing your Grand Canyon sightseeing expectations.
We would like to apologize again for the late pickup, which as you mentioned was due to an unexpected issue with the coach originally scheduled for your tour, and that took a bit of time to sort out.
We are also sorry for not communicating with you better, and you can rest assured that we will be working to improve our guest communications going forward.
Finally, we are happy that you enjoyed our driver Willy, and that he took great care of you.
In closing, I want to wish you all the best in your future travel endeavors.
Sincerely,
Michael S. / GL Vegas Customer Service
Frances_T, Jun 2024
Our tour was Thursday June 6
Our pick up time was 615 at the Mirage. At 6 the bus showed up. I was just going to get coffee at Starbucks because it just opened. The other person at our stop for pick up was not there yet. Prince the grayline guide said no he was not waiting so I got on the bus. The day continued in this manner with prince barking orders like we were all in bootcamp. He said we would return to vegas at 915 to 930. We returned at 815 one hour early which was fine but it was at our expense as we were rushed and reprimanded all day. He said he would give us a precise time to be on the bus and if we were not the entire bus would join him in reprimanding us. He was visibly angry at one hotel when the people were not there on time. At each hotel pick up between 6 and 7 am he loudly blew the bus horn and yelled for the people joining us. At one point 3 Philippine women were talking in there language. He turned to them and asked them if they had earphones. He said they needed them and they coild buy them at The next stop What? . They were talking to each other. I very much appreciate his military service, 2 deployments to Afghanistan, jumping from airplanes and getting shot at and saving his friend when he was blown up . I am grateful for his service however I did not pay almost 1000 for my family and I to go on this tour to be in bootcamp. We were on a tour we paid for not in the military. We were there to enjoy ourselves not be excessively rushed and yelled at. On two occasions in restaurants he came in yelling at everyone to get in the bus. At a truck stop he blew the horn excessively because 2 of the group were not on the bus. He did not say anything about how my hummer tour would work. When I asked he said he would make an announcement but he did not. When we got to the grand canyon he introduced me to the person from.the hummer place.and said she would tell me everything I needed to know which she did. Why did I have to wait and wonder what was going on for 4 hours? Why didn't he just tell me what would happen so I knew. The hummer company and hummer tour and tour guide were EXCELLENT. I am so happy that I chose the hummer tour especially because it gave us less time with Prince as our guide. While we were on the hummer tour our hummer guide told us that Prince was already calling asking if he could get us back early. There were 12 people on the hummer tour. Not only was Prince rushing us he was rushing the other people on the tour who were not from gray line tour. Our guide got us there early hoping we could enjoy the last stop for a bit because it was part of our tour. We were dropped off early. We went to the rest room. Within 5 min Prince was calling my phone to tell me to get on the bus. This stop had alot of buildings, history, gift shop etc... this should have been part of our tour but was not. When I got on the bus Prince asked how our hummer four was. I said it was great but we did not have time at this stop because he was picking us up early. He said that I had a much better tour on the hummer tour today then any of the other people on the bus tour had today. What? Isn't it his job to make sure everyone on the bus had a great tour? On the way back we drove for 3 hours before stopping and then stopped twice 20 min apart. We stopped at McDonald's for dinner. My son and I are vegetarian. McDonald's doesn't have anything for vegetarians. He said there were other restaurants we could walk to. It was 100 degrees. The restaurants were not right next door and
Precise instructions that we were to get right back on the bus and eat on the bus. If we were an hour early why did we have to eat on the bus? If we had time to stop again in 20.min why couldn't we stop and eat our food. Not once but 4 times he instructed us that each person om the bus should give a $20 dollar tip to him and the deiver. There were 3 of us in my group. If each if us gave 20 to him and the driver we would tip $120. That's ridiculous. I paid over 800 for this tour to be rushed, yelled at and forced to give more money in Tips. He said he would be standing at the foot of the bus steps and acting as the tip jar when we got off! Intimidation is not appropriate. I read several other similar complaints about Prince and yet he is still working for your Grayline. He is still behaving the same as others described. I read the response that the. Behavior of requesting and requiring tips was corrected but it is not corrected. It continued today. Again, i very much appreciate his military service however, he is not cut out to be a tour guide. I'd appreciate some restitution for my experience please. Thank you
It was myself my husband snd my 27yr old son on the tour
The review asked who was with. It will not let me add the accurate info
Response from Host, Jun 2024
Dear Frances,
Thank you for being a Gray Line customer and leaving us useful feedback. We are sorry that you did not enjoy our driver/guide prince during your Grand Canyon experience, yet we are happy that you loved the optional Hummer tour of the Grand Canyon National Park.
We will be further reviewing your comments on Prince to determine how best to move forward. I can assure you, at the very least, that additional customer service training and supervision are in his future.
In closing, I want to apologize for missing your expectations, and wish you all the best in your future travel endeavors.
Sincerely,
Michael S. / GL Vegas Customer Service
Connie_V, Jun 2024
Our driver/tour guide Mike was very informative.The trip was great from Las Vegas.the stops for lunch and dinner were too short.27 people were on our bus and it was hard to get your food and eat and be back on the bus in the allotted time.
Response from Host, Jun 2024
Hello Connie,
Thank you for leaving Gray Line such a nice 5-star review. We are thrilled that you enjoyed your day with us and our driver/guide Mike. Since 1910 the Gray Line family of nearly 200 worldwide sightseeing companies have been seeking out the best guides in every destination we serve, so it's nice to know our guide did such a great job and had great suggestions.
On behalf of everyone at Gray Line around the globe, I want you to know that we all hope to see you on another adventure sometime very soon.
Regards,
Michael S / GL Vegas Customer Service
Sharon_M, May 2024
The Grand Canyon was great however, the bus ride was scary and bumpy. Prince was our tour guide and was very helpful. This tour is touted as wheelchair accessible and said that we would need to help the disabled person onto the bus. We were NOT told that there would be about 7 steep steps. My son-in-law fell backwards helping my husband off the bus and my husband fell on top of him. My husband had wanted to stay on the bus but we were told he could not. Some of the roads were so bumpy that caused unbearable pain to my husband..
Response from Host, May 2024
Hello Thank you for leaving Gray Line such a nice 4-star review. We are happy that you enjoyed your day with us and our driver/guide Prince. Since 1910 the Gray Line family of nearly 200 worldwide sightseeing companies have been seeking out the best guides in every destination we serve.
We are sorry to hear that your party had some difficulties boarding and deboarding the coach. When wheelchairs are need on the coach we do require advance notice so we can schedule a coach that is equipped for these purposes.
On behalf of everyone at Gray Line around the globe, I want you to know that we all hope to see you on another adventure sometime very soon.
Regards,
Michael S / GL Vegas Customer Service
Josephine_S, Apr 2024
The driver was about 40 minutes so shortened the time at the Rim. The meal arrangements were not well explained and a definite disappoint. It is a long trip with little information shared.
Response from Host, Apr 2024
Dear Josephine,
Thank you for being a Gray Line customer and we are sorry for missing your Grand Canyon sightseeing expectations.
We are sorry about the late pickup, however when you work around the busiest tourism corridor in the world occasionally delays due occur- usually the result of unscheduled road works, heavier than normal morning traffic, or difficulty finding guests at a previous pickup point. This does not affect the time spent at the Grand Canyon. We are sorry that this affected your morning.
Regarding the excursion, there is no getting around that a day trip to the South Rim of the Grand Canyon makes for a really long day as it is over 570 miles round trip from Las Vegas, which is the closest large city to the South Rim & the National Park.
A day trip to the Grand Canyon National Park from Las Vegas is never meant to be an immersive experience, it is intended to give travelers a taste of the magnificence of the Canyon. For those wishing a more immersive experience, a multi-day trip is what is really needed.
Our company has been taking guests on day trips to the Grand Canyon for well over 40 years and our itinerary has been developed based on feedback from our guests over that time.
In closing, I want you to know we appreciate your feedback and we wish you all the best in your future travel experiences.
Sincerely,
Michael S. / GL Customer Service
Ramavatar_M, Apr 2024
I’m not at all happy with Viator service. These guys booked for south rim and ended up sending me to west. I got the call that due to technical issue they cancelled it and offered me west with upgrade option. But then too they did not offer sky walk
Response from Host, Apr 2024
Dear Ramava,
Thank you for being a Gray Line customer and on behalf of everyone at Gray Line I want to apologize for the necessity to cancel your South Rim Grand Canyon excursion and offer you a trip to the West Rim of the Grand Canyon instead.
The South Rim cancellation was due to an operational imperative. Operational Imperatives is a catch-all phrase that can encompass many concerns that can include sustainability, mechanical and staffing issues. We are sorry that this impacted your experience.
In the event we need to cancel a tour, we always give our guests the option of either a full refund, reschedule to another date, or a different tour of greater value at no additional charge. Anyone visiting our website will see that a West Rim tour is substantially more expensive than a South Rim tour.
In closing, I want to once again apologize for the inconvenience, and I want to wish you all the best in your future travels.
Sincerely,
Michael S. / GL Vegas Customer Service.
Tina_H, Apr 2024
The Grand Canyon is not to be missed. The bus was clean and comfortable. The guide was quite capable of reading facts to us, even if it lacked a certain something. The thing that prevented a 5 star review was the incessant pandering for tips, to the extent of telling us the minimum expected and suggesting they should get more. This is unacceptable in my opinion. In speaking to some guests from another country, the demands made them very uncomfortable. Prince was personable, and Patrick a good and quiet driver, but if this isn't company policy it should be stopped.They also seem to have a pretty sweet deal going with the location of the double rest stop. Pushing for clients to buy from them under the guise of doing them a favor, while accepting kickbacks isn't that admirable either.
Response from Host, Apr 2024
Dear Tina_H,
Thank you for being a Gray Line customer and providing us with very useful information.
To being, on behalf of everyone at Gray Line I want to apologize for the pandering of tips by our driver/guide Prince. We have a strict policy against this type of behavior. Based on your review we are launching an internal investigation that at the very least will result in additional customer training & supervision for your driver/guide.
In closing, I want to again thank you for choosing Gray Line, for your nice 4 star review on our overall service, AND for leaving us actionable feedback.
Sincerely,
Michael S. / GL Customer Service
KATIE_P, Mar 2024
Seeing the Grand Canyon was an amazing experience. The roads in Arizona were very bumpy which wasn’t the most comfortable on a small bus but that can’t be helped by the tour operators. There were no toilets on board as described when we booked but there were stops at some points along the way. However this added time to an already long day. The driver and tour guide were very friendly and pick up was on time.
Response from Host, Mar 2024
Hello Katie,
Thank you for leaving Gray Line such a nice 4-star review. We are thrilled that you enjoyed your day with us and our driver/guides. Since 1910 the Gray Line family of nearly 200 worldwide sightseeing companies have been seeking out the best guides in every destination we serve, so it's nice to know our guide did such a great job and had great suggestions.
And remember, don't be that guy...the one that wants to be left behind. :)
On behalf of everyone at Gray Line around the globe, I want you to know that we all hope to see you on another adventure sometime very soon.
Regards,
Michael S / GL Vegas Customer Service
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