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Jayne_D, Oct 2026
Very well organised and a humbling experience
Our driver, Konrad, provided great communication the day before regarding pick up and lunch box, and arrived at our hotel exactly on time. The transfer was very good and we were introduced to our guide for the day. From start to finish the experience was very good value for money, well presented, humbling and thought provoking. Would highly recommend.
Lynn_W, Oct 2026
So glad I got to...
So glad I got to experience this tour, albeit very sad. The whole day was ran very well, from the initial pick up at the hotel, the coach ride to Auschwitz and of course the tour around the camps. Our guide was very personable and very informative. I would definitely recommend this tour and especially with this tour operator.
Shaun_S, Oct 2026
Excellent Trip would highly recomend!
There are “lots!” Of stairs down to the mine.
I was surprised how good the actual stairs were though, I expected the stairs to be made from the rock salt but they were wood and modern, so easily navigated, especially as you were going down!
Prepare for quite a bit of walking as there are literally miles under ground!!
The open mine was amazing, there were sculptures all made out of Salt (Obv)
My wife was finding the walking difficult (especially after the climb down) but one of the guides noticed this and when we walked towards the lifts back to the surface, as we were right at the back of our group, he directed us a different route and we went up a different lift. There were only 3 of us so we basically had our own lift and it brought us back to the surface, right near where our minibus was parked, rather than having to cram into a lift with lots of people and then have another quite long walk back to the minibus!
An excellent trip.
Our driver Jerry from Cracow For You was great he was in constant touch with us via WhatsApp and he even took us on a short sightseeing trip around Krakow on the way back.
10/10 would highly recommend this trip!!
Paul_W, Oct 2026
Avoid this tour company
Paid and confirmed a pickup time 09.15 by Viator. The tour operator Hello Cracow contacted us days before to change pickup to 1.30 pm a 7 hour tour. To late to rebook with other operators who were already full . We were told ignore Viator time only time Auschwitz gave them. On arrival ticket said 16.00 time. Avoid this company Hello Cracow they admitted tickets were sold for time slots they did not have. We lost our evening tour not returning to Krackow until 08.45 pm . It’s a big con selling time slots they don’t have. No empathy they knew it was take or leave it .
DONT BOOK THIS TOUR with them.
Margaret_G, Sep 2026
meg
i definitely recommend the Auschwitz viator trip. I really enjoy Viator tours because it takes the planning out of my hands and I can enjoy the travelling part and logistics. Very well organized from pickup at a local meeting point to the three destination points. the guides are so invested in providing accurate and knowledgeable information and are charming and friendly besides.
ANTUANETTE_M, Sep 2026
I had a wonderful...
I had a wonderful experience on the Krakow–Zakopane tour, and I would definitely recommend it! Our tour guide, Jacob, was very nice, friendly, and knowledgeable. We were picked up directly from our hotel, which made everything very convenient.
Throughout the tour, Jacob explained the history and background of the places we visited, and he made the experience really enjoyable. The views were absolutely beautiful, especially in Zakopane. The entire tour takes around eight hours, so it is a full day, but it goes by quickly because there is so much to see and enjoy.
My only wish is that we had a little more time to explore and walk around Zakopane. There were so many beautiful areas and things to see, and I felt that the three hours we had there went by too quickly. Of course, that’s not the tour guide’s fault at all — Jacob did a great job with the time we had.
Overall, I really enjoyed the tour and would definitely recommend it. Jacob was an excellent guide, and I hope I get the chance to see him again someday!
Andreea_D, Sep 2026
Excellent trip!
Gregory was a great trip host! Kind, punctual, and very good driver. Everything was exactly as described and on time. Traveling solo, I felt safe and had a great time exploring the Polish countryside. I highly recommend getting out of Kraków’s busy city and checking out the beautiful mountains. Thank you Gregory for a great day!
Christina_T, Sep 2026
As a family we really...
As a family we really enjoyed this tour. Highlight is the special highlander cheese (oscypek) and the thermal bath. There were plenty of time to spend in each stop. Another plus was we were in a small group of 10. Highly recommend. Kuba our guide told us a lot very informative Polish culture and history
Angela_K, Jun 2026
Heartbreaking but needs to be seen.
This tour was well arranged. The bus was comfortable and Julia was a very good guide. The tour itself was quite long and very informative. It was so sad to see the cruelty that occurred there. There was a lot of walking especially on the Birkenau side.
Monika_J, Jun 2026
Highly recommended
The tour was outstanding. Our guide was incredibly knowledgeable, professional, and genuinely passionate about his work. As a Polish guide, he shared the history with great care and respect, helping us connect with the experience on a deeper level.
A special thank you also to our driver, who was exceptionally kind and patient throughout the day. He made the journey comfortable and stress-free, and his positive attitude was greatly appreciated.
Overall, it was a moving, well-organized, and memorable experience. Highly recommended.
Graham_P, Apr 2026
Well run tour from start to finish
We were given all the information required in advance. Pick up was on time, driver courteous and friendly. Ordered the packed lunch which was very nice and reasonably priced. Tour guide was very knowledgeable and spoke well. Return to hotel was again very comfortable. A very well organised trip with no issues at all.
Emma_L, Jan 2026
Not the best experience
Booked to be collected at one time (8am) and multiple messages getting earlier and earlier so ended up two hours earlier than originally scheduled. This seams to be a theme.
Driver … “drove it like he stole it” with all passengers commented on hazardous driving in inclement weather.
Although the guide was knowledgeable on facts and figures, felt rushed around each area in Auschwitz too large a group crammed into small areas at a time making visibility to displays poor at times so by the time you were trying to look at one , guide was heading to next area and already started commentary… There were people with disabilities who could not keep up with guide at multiple points making whole trip not very disability friendly. No chance to read any displayed informational fact boards in attempts to keep up with information.
I feel like another trip there was needed to see what was missed.
Auschwitz its self is very thought provoking and I feel it’s a place that everyone should visit.
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