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bhoyogrim13, Apr 2026
Great day out..
Great experience for my 14yr old grandaughter, as i've done it twice B4.
Well explained throughout, on bus, and in the camps.
My only complaint, is that when i got my ticket online, my pickup was changed from 9am to 7am, so i got my grandaughter up at 5.30am, got sorted then went to pickup for 6.45am. Bus never came, so got in contact, only to be informed ticket was wrong, and original time of 9am was still official leaving time.. SO CHECK WITH OPERATOR IF TIME CHANGES ON TICKET FIRST. Too late to go back to bed, But had a lovely day with a tired moaning 14 yr old.
Amanda_R, Mar 2026
The organisation of the...
The organisation of the visit was excellent. Communication from the company was very good, sending messages to confirm booking, pick up times and advising the name of driver and a picture of the vehicle. Contact details for the driver also provide.
The visit to Auchwitz and Birkenau, was an experience I won't forget anytime soon. It is difficult to describe, as the tour will resonate differently to each individual.
The actual your guide was knowledgeable, and happy to answer any questions. The audible headsets were very good and helped to hear everything being explained.
Aisling_G, Mar 2026
Very well organized tour,...
Very well organized tour, was picked up at our hotel around 8.30. Arthur was our bus driver and communicated with us very well about the itinerary and on the stops along the way to Zakopane. We stopped for cheese and vodka tasting in a cozy Shepard's hut which was lovely and then onto Zakopane where we had 2.5 hours of free time. We were given a ticket for the tram up the mountain and also show where the main street was. After that we met back up at the bus to travel to the Thermal Baths, while we were there it was snowing so being outside in the thermal baths with a cocktail in hand was bliss. I definitely recommend doing this trip
Chelsie_M, Mar 2026
Amazing day!
This tour was such a fun experience! It was a great variety of activities and fun way to spend our last day. The perfect mix of fun, informative and relaxing. Our tour guide, Haroune, was amazing, informative and fun. I would definitely recommend this experience!
Stephen_B, Mar 2026
A view of a terrible time
Although all around an excellent trip and well worth it, I would advise anyone who has walking difficulties to be causious. There are many steps to get to and from the site. I enjoyed it, but by the time I got to the end I was exhausted. There may be other ways for the disabled to visit this place but I didn't see any.
Adele_M, Mar 2026
The experience was...
The experience was excellent and well organised by the company we booked with. The bus picked us up on time, make sure you take your ID for tickets to Auchwitz. Yaro our driver and guide was very friendly and welcoming. We were in a bit of a smaller group which we enjoyed having a more personal experience. The tour guides at the Salt mines then Auchwitz-Birkenau were both very knowledgeable and made the tour very interesting and informative. We would definitely recommend booking with this company for this experience. It is quite a long day so be prepared for that but it is definitely worth it.
Garry_P, Mar 2026
Auschwitz 1 and 2 tour
There is a lot of walking so be prepared for it. The tour itself is one of the most humbling experiences I've ever had. The guide was very good excellent English so all the information was very easy to take in. All in all this was a very good experience would recommend it to anyone.
Lisa_H, Mar 2026
A truly unique experience
This is a truly unique trip. Our driver Connor was extremely helpful, efficient & ready with recommendations. Out tour guide on the mine was truly amazing, very knowledgeable, informative & very happy to answer any questions, felt like he just gave the right amount of information. There are a lot of stairs but we definitely got our steps in for the day!!
Gail_W, Feb 2026
Experience and physical limitations
It was a great experience to feel what the victims experienced. The tour explanation by tour guide was excellent. The problem was no explanation regarding uneven slippery steps and number of steps. The streets were also uneven. I thoroughly enjoyed it the best tour that I will remember forever. Glad I did not bring my sister she would have had to stop. People with heart back knee or hip problems are not warned.
Scott_C, Feb 2026
Great and Eye-Opening
The pickup from the hotel was on time and the driver was great. The tour guide is not the driver but you meet the guide at the location in Auschwitz. The first part is a tour through the buildings and then you drive to the second location in Birkenau with the same guide. Such a fascinating experience and sad all at the same time. I went in the winter, so it made me think about the conditions at this time they must have gone through.
I was staying in Krakow so it’s about an hour and a half drive each way.
Jacqueline_W, Jan 2026
Well organised and enjoyable
This tour by HelloCracow was well worth it! Super well organised by Hubert in terms of logistics -- but more and most, the tour guide they organised for us at the mine (Nikolas?) was fantastic. Super engaging, funny, and incredibly informative. A very worthwhile and enjoyable experience.
Andy_C, Jan 2026
Very Good A+
All good pick up from hotel was punctual but the 2 front seats in minibus were a bit "snug". Margaret was a great guide and very informative. I thought the tour of the camps was a bit rushed, there was barely anytime to reflect and/or take photos. This could have been because it was freezing cold? All in all a very good experience but there is quite a lot of walking and stair climbing involved!
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