Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow
Recommended by 98% of travelers
Badge of Excellence
Krakow, Poland
- 7 hours (approx.)
- Pickup offered
- Offered in: English
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Overview
What's Included
- Licensed, English speaking local guide (up to 15 or 30 visitors)
- Entry fees (Auschwitz I & Auschwitz II Birkenau), insurance and taxes
- Headsets to hear the guide clearly
- Round-trip transportation from and to Krakow by air-conditioned vehicle (van or mini-bus)
- Professional assistance in case of any issue
- Highly qualified, helpful and friendly customer service
- Food and drinks
- departure time may be changed due to schedule at the Auschwitz Museum
Meeting and Pickup
You can head directly to your preferred meeting point, or request pickup.
Itinerary
1
Krakow
2 hours • Admission Ticket Free
2
Panstwowe Muzeum Auschwitz-Birkenau
2 hours • Admission Ticket Included
3
Panstwowe Muzeum Auschwitz-Birkenau
1 hour 30 minutes • Admission Ticket Included
4
Krakow
1 hour 30 minutes • Admission Ticket Free
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Infant seats available
- Most travelers can participate
- [DEPARTURE] Booked times are tentative and may change due to schedule at the Auschwitz Museum and traffic conditions.
- [DOCUMENTS] **Full names of all participants MUST be provided during booking (the same as on ID or passport, no nicknames). Passport or ID is MANDATORY for each participant and will be checked. No ID = NO ENTRY!**
- [VISIT] Guided group tour only, no individual pacing. Respectful behavior and smart casual dress required. Eating, smoking, and loud behavior are not allowed.
- [PICKUP] Some Krakow hotels are in traffic-restricted zones. Pickup will be arranged from the nearest accessible point and you will be informed in advance.
- [LUNCH] Lunch is not included. There is no time for a full meal between visits, and no food facilities on-site, so please bring a snack.
- [SECURITY] An airport-style security check is required before entering the Auschwitz-Birkenau Museum.
- [WEATHER] The tour runs in all weather. Up to 70% of the visit takes place outdoors, so please dress appropriately and bring water on warm days.
- [CHILDREN] Children must be accompanied by an adult. Infant seats are available. Due to the sensitive nature of the site, the tour is recommended for ages 13+.
- [PHOTOS] Photography is allowed except in marked areas. Flash is not permitted inside buildings.
- [RENOVATIONS] Due to roadworks in western Krakow, pickups in that area are not possible. The Straszewskiego 19 meeting point is temporarily closed. We will arrange a nearby alternative if needed.
- This tour/activity will have a maximum of 30 travelers
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
4.9
based on 842 reviews
Sort by: Most insightful
Its quite a journey to the camp and also you need some stamina as the walk is a long one and at Auschwitz you have a lot of stairs to climb! Otherwise its an experience!
Response from Host, Sep 2026
Thank you very much for sharing your review. We truly appreciate your feedback about your Auschwitz-Birkenau experience.
We’re glad to hear that you found the visit to be a meaningful and memorable experience. Auschwitz-Birkenau is a large historical site, and as you mentioned, the tour involves a considerable amount of walking, stairs, and time spent outdoors, so comfortable footwear and suitable preparation are very important.
We appreciate you highlighting these practical aspects, as they help future visitors plan their day better. We’re grateful that you chose Hello Cracow for this important journey and shared your experience with other travelers.
Thank you for your trust and support. 💛
**Hello Cracow strengths:**
🟢 Professional tour organization
🟢 Helping guests prepare for an important visit
🟢 Respectful approach to historical sites
🟢 Knowledgeable and supportive guides
🟢 Comfortable transportation arrangements
🟢 Meaningful educational experiences
#HelloCracow #Auschwitz #Birkenau #AuschwitzBirkenau #AuschwitzTour #KrakowTours #CracowTours #VisitCracow #DiscoverCracow #ExploreKrakow #CustomerFeedback #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #PassionateGuides #HistoricalTours #CulturalHeritage #HistoryMatters #TravelWithRespect #MeaningfulTravel #KrakowExperience #Remembrance #NeverForget #LearnFromHistory #WellOrganizedTour #TravelWithEase #HighlyRecommended #VisitKrakow #DiscoverPoland
The pick up was on time and the tour was very organized and educational with a small group. I would recommend it to anyone to use this site for future bookings.
Response from Host, Sep 2026
Thank you very much for sharing your review. We truly appreciate your kind words about your Auschwitz-Birkenau experience.
We’re delighted to hear that the pick-up was punctual and that you found the tour well organized and educational. We’re also pleased that the small-group format helped make your visit more comfortable and personal.
Providing a smooth, respectful, and informative experience is extremely important to us, especially when visiting such a significant historical site.
Thank you for choosing Hello Cracow and for recommending our service to future travelers. We truly appreciate your support. 💛
**Hello Cracow strengths:**
🟢 Punctual and reliable pick-up service
🟢 Small-group tour experience
🟢 Educational and informative guides
🟢 Professional tour organization
🟢 Respectful approach to places of remembrance
🟢 Smooth and comfortable travel experience
#HelloCracow #Auschwitz #Birkenau #AuschwitzBirkenau #AuschwitzTour #KrakowTours #CracowTours #VisitCracow #DiscoverCracow #ExploreKrakow #CustomerFeedback #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #PassionateGuides #HistoricalTours #CulturalHeritage #HistoryMatters #TravelWithRespect #MeaningfulTravel #KrakowExperience #Remembrance #NeverForget #LearnFromHistory #WellOrganizedTour #TravelWithEase #HighlyRecommended #VisitKrakow #DiscoverPoland
From pick up to drop off and everything inbetween first class can't recommend enough thanks for the experience.
Response from Host, Sep 2026
Thank you very much for sharing your review. We truly appreciate your kind words about your Auschwitz-Birkenau experience.
We’re delighted to hear that your experience was first class from pick-up to drop-off. Providing a smooth, comfortable, and well-organized journey throughout the entire day is extremely important to us, especially for such a meaningful visit.
Thank you for choosing Hello Cracow and for recommending our tour to future travelers. We truly appreciate your support and are happy that we could be part of such an important experience. 💛
Hello Cracow strengths:
🟢 Excellent service from start to finish
🟢 Reliable hotel pick-up and drop-off
🟢 Professional and caring team
🟢 Smooth tour organization
🟢 Respectful approach to places of remembrance
🟢 Creating meaningful and memorable experiences
#HelloCracow #Auschwitz #Birkenau #AuschwitzBirkenau #AuschwitzTour #KrakowTours #CracowTours #VisitCracow #DiscoverCracow #ExploreKrakow #CustomerFeedback #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #PassionateGuides #HistoricalTours #CulturalHeritage #HistoryMatters #TravelWithRespect #MeaningfulTravel #KrakowExperience #Remembrance #NeverForget #LearnFromHistory #WellOrganizedTour #TravelWithEase #HighlyRecommended #VisitKrakow #DiscoverPoland
A very moving experience, but really well organised, pick up from the hotel on time and everything perfectly organised. Would recommend the company Hello Crakow who keep you up to date with communication . Excellent.
Response from Host, Sep 2026
Thank you very much for sharing your review. We truly appreciate your kind words about your Auschwitz-Birkenau experience.
We’re delighted to hear that you found the tour well organized and that the hotel pick-up service helped make your day smooth and comfortable. Clear communication and keeping our guests informed throughout the journey are very important to us.
We understand that visiting Auschwitz-Birkenau is a deeply moving experience, and we’re grateful that our team could help make this important visit respectful and well prepared.
Thank you for choosing Hello Cracow and for recommending our company to future travelers. We truly appreciate your support. 💛
Hello Cracow strengths:
🟢 Excellent communication with guests
🟢 Reliable hotel pick-up and organization
🟢 Professional and caring service
🟢 Smooth logistics from start to finish
🟢 Respectful approach to places of remembrance
🟢 Meaningful historical experiences
#HelloCracow #Auschwitz #Birkenau #AuschwitzBirkenau #AuschwitzTour #KrakowTours #CracowTours #VisitCracow #DiscoverCracow #ExploreKrakow #CustomerFeedback #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #PassionateGuides #HistoricalTours #CulturalHeritage #HistoryMatters #TravelWithRespect #MeaningfulTravel #KrakowExperience #Remembrance #NeverForget #LearnFromHistory #WellOrganizedTour #TravelWithEase #HighlyRecommended #VisitKrakow #DiscoverPoland
Excellent service, great driver exceeded our expectations of a on day excursion. I would surely recommend it to everyone
Response from Host, Aug 2026
Thank you very much for sharing your review. We truly appreciate your kind words about your Auschwitz-Birkenau experience.
We’re delighted to hear that you were pleased with the service and that our driver exceeded your expectations. We always aim to make the journey to and from the Memorial as smooth, comfortable, and well organized as possible.
Auschwitz-Birkenau is a deeply moving place of remembrance, and we’re grateful that the experience became a meaningful day to remember for you.
Thank you for choosing Hello Cracow and for recommending our tour to future visitors. 💛
Hello Cracow strengths:
🟢 Excellent and reliable service
🟢 Friendly and professional drivers
🟢 Smooth and well-organized excursions
🟢 Comfortable transportation
🟢 Respectful approach to places of remembrance
🟢 Focus on creating meaningful experiences
#HelloCracow #Auschwitz #Birkenau #AuschwitzBirkenau #AuschwitzTour #KrakowTours #CracowTours #VisitCracow #DiscoverCracow #ExploreKrakow #CustomerFeedback #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #HistoricalTours #CulturalHeritage #HistoryMatters #TravelWithRespect #MeaningfulTravel #KrakowExperience #Remembrance #NeverForget #LearnFromHistory #WellOrganizedTour #TravelWithEase #HighlyRecommended #VisitKrakow #DiscoverPoland #MemorableExperience
Ourr tour guide at Auschwitz & Birkenau was incredible! She was informative and easy to understand. She was well organized, and able to educate our group in 94 degree weather without a sweat.
Robert, the guide that picked us up was very organized and brought us nice box lunches. (extra). My only complaint is that you only have 15 mins between tours, and it's not enough time to eat your lunch, and go to the bathroom. And, the only place to eat it was on a bench in the sun in 94 degree weather. There must be a better way to do it. While I feel bad even complaining, after what we learned 6 million Jews and more went through in those camps.
Response from Host, Aug 2026
Thank you very much for sharing such a thoughtful and detailed review. We truly appreciate your kind words about your experience at Auschwitz-Birkenau and the effort you took to share both the positives and your suggestions.
We’re especially grateful for your comments about your guide. Presenting such difficult and emotional history requires knowledge, empathy, and the ability to create a respectful atmosphere, and we’re very happy to hear that she made the experience meaningful and understandable even during challenging weather conditions.
We’re also pleased that Robert helped make your journey comfortable and well organized, and that you appreciated the box lunch option. We truly value your feedback regarding the lunch break. We understand that during very hot days, having enough time and a comfortable place to rest and eat is important. We will take your comments into consideration as we continue improving the guest experience.
Thank you for choosing Hello Cracow for such an important visit. 💛
✅ Empathetic and knowledgeable guides
✅ Professional organization throughout the day
✅ Friendly and reliable drivers
✅ Clear communication and guest support
✅ Respectful approach to a deeply emotional historical site
✅ Continuous improvement based on guest feedback
#HelloCracow #Auschwitz #Birkenau #AuschwitzBirkenau #AuschwitzTour #KrakowTours #CracowTours #VisitCracow #DiscoverCracow #ExploreKrakow #CustomerFeedback #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #PassionateGuides #TravelWithEase #PunctualAndReliable #WellOrganizedTour #HistoricalTours #CulturalHeritage #HistoryMatters #TravelWithRespect #MeaningfulTravel #KrakowExperience #Remembrance #NeverForget #SmoothLogistics #HighlyRecommended #ContinuousImprovement
It was sobering and educational. Our tour guide had excellent knowledge and experience of the camp and shared his personal family relationship to concentration camps and the history of the Nazi occupation which made it quite meaningful.
Response from Host, Aug 2026
Thank you very much for sharing your thoughtful review. We truly appreciate your words about such an important and emotional visit.
We’re glad to hear that you found the experience both sobering and educational. Auschwitz-Birkenau is a place where history, personal stories, and remembrance come together, and we’re especially grateful that your guide’s knowledge, experience, and personal connection helped make the visit even more meaningful.
Presenting the history of this place with respect, sensitivity, and authenticity is extremely important to us. Thank you for choosing Hello Cracow for this significant journey and for sharing your reflection with others. 💛
✅ Knowledgeable and experienced guides
✅ Personal and meaningful storytelling
✅ Respectful approach to sensitive historical topics
✅ Strong focus on education and remembrance
✅ Professional and carefully organized tours
✅ Experiences that create deeper understanding
#HelloCracow #Auschwitz #Birkenau #AuschwitzBirkenau #AuschwitzTour #KrakowTours #CracowTours #VisitCracow #DiscoverCracow #ExploreKrakow #CustomerFeedback #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #PassionateGuides #HistoricalTours #CulturalHeritage #HistoryMatters #TravelWithRespect #MeaningfulTravel #Remembrance #NeverForget #KrakowHistory #KrakowExperience #LearnFromHistory #WellOrganizedTour #ProfessionalGuide #HighlyRecommended #VisitKrakow
I completely messed up the pickup point this morning. But within minutes of contacting Viator, we still managed to go on our trip. Well done Viator.
The experience was both harrowing, but so very interesting. It’s something I certainly will never forget.
Looking forward to my next 2 trips with Viator.
Response from Host, Aug 2026
Thank you very much for sharing your experience with us. We’re glad to hear that, despite the initial confusion with the pick-up point, everything was resolved quickly and you were able to join the tour.
We truly appreciate your kind words about the support you received. Making sure our guests feel helped and looked after, especially when unexpected situations happen, is very important to us.
We’re also grateful for your reflection on Auschwitz-Birkenau. It is a deeply emotional and powerful place, and we’re pleased that the visit gave you an experience that will stay with you for a long time.
Thank you for choosing Hello Cracow and we hope your upcoming trips will be just as memorable. 💛
✅ Helpful support when guests need assistance
✅ Clear communication and reliable service
✅ Respectful approach to an important historical site
✅ Professional and caring customer experience
✅ Meaningful educational travel experiences
✅ Commitment to making every journey smooth and memorable
#HelloCracow #Auschwitz #Birkenau #AuschwitzBirkenau #AuschwitzTour #KrakowTours #CracowTours #VisitCracow #DiscoverCracow #ExploreKrakow #CustomerFeedback #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #HistoricalTours #CulturalHeritage #HistoryMatters #TravelWithRespect #MeaningfulTravel #Remembrance #NeverForget #KrakowExperience #WellOrganizedTour #TravelWithEase #ProfessionalService #GuestExperience #HighlyRecommended #VisitKrakow #LearnFromHistory
Great experience! Picked up from my hotel, safe driving to exhibition. Plenty of communication. Excellent tour.
Response from Host, Jul 2026
Dear Chadwick,
Thank you very much for your fantastic 10/10 review! We are delighted to hear that the hotel pick-up was convenient, the journey felt safe, and communication throughout the experience was clear and helpful.
It is wonderful to know that you enjoyed the tour and had no complaints. Thank you for choosing Hello Cracow and for your recommendation!
#CustomerFeedback #HelloCracow #Auschwitz #Birkenau #AuschwitzBirkenau #AuschwitzTour #HotelPickup #SafeDriving #ExcellentCommunication #ClearInformation #ExcellentTour #GreatExperience #TenOutOfTen #HighlyRecommended #ProfessionalService #ReliableTransfer #ComfortableTravel #WellOrganizedTour #CustomerServiceExcellence #TravelWithEase #PunctualAndReliable #RespectfulTravel #EducationalTravel #HistoricalTours #VisitCracow #DiscoverCracow #ExploreKrakow #KrakowTours #PolandTravel
informative, honest and knowledgeable guide, slow pace so everyone can join in. it was also well suited for the youth (ours were 15 and 17)
Response from Host, Jul 2026
Thank you for sharing your feedback 💙
We’re glad to hear that your visit to Auschwitz and Birkenau was well and respectfully arranged. Ensuring a pace that allows everyone to fully engage—including younger participants—is very important to us, and we’re happy that your group felt included and informed throughout.
With Hello Cracow, you can always expect:
✅ Knowledgeable and respectful guides
✅ Smooth, well-organised logistics
✅ Comfortable and reliable transport
✅ A deeply meaningful and reflective experience
We hope to welcome you on another tour soon.
#HelloCracow #AuschwitzTour #BirkenauMemorial #HistoricalExperience #GuidedToursKrakow #MeaningfulJourney #HighlyRecommended
Picked up from hotel. Small group of 8 in Mercedes van. Everything was very organized. Met tour guide after getting to Auschwitz. Very knowledgeable. Would recommend.
Response from Host, Jul 2026
Thank you for your review 💙 We’re delighted to hear that your tour was well organised from hotel pick-up to the visit at Auschwitz-Birkenau. It’s great that the small group size and knowledgeable guide made the experience comfortable and informative. We truly appreciate your recommendation!
#HelloCracow #CustomerFeedback #Auschwitz #Birkenau #AuschwitzTour #EducationalTravel #RespectfulTravel #HistoryMatters #NeverForget #ProfessionalService #KnowledgeableGuides #WellOrganised #ClearCommunication #PunctualAndReliable #GuidedToursKrakow #KrakowTours #VisitCracow #ExploreKrakow #KrakowExperience #FiveStarService
They were communicative prior to the tour. Couldn’t have made it any easier from start to finish. I would highly recommend this tour with this company!
Response from Host, Jul 2026
We truly appreciate your recommendation 💙 It’s fantastic to hear that our communication before the tour was helpful and that the entire experience felt easy and well organised from start to finish.
With Hello Cracow, you can always expect:
✅ Clear and timely communication
✅ Simple and convenient arrangements
✅ Well-organised tours from start to finish
✅ Friendly and professional support
✅ A smooth and stress-free experience
Thank you for choosing and recommending Hello Cracow!
#HelloCracow #HighlyRecommended #ClearCommunication #WellOrganised #StressFreeExperience #KrakowTours
Very good experience with an English-speaking guide. Timekeeping and information were very well-kept.
Response from Host, Jul 2026
Dear Ari,
We are delighted to hear that your Auschwitz-Birkenau tour was a great experience and worth the money spent. It’s wonderful that the English-speaking guide, punctuality, and informative explanations contributed to a smooth and meaningful visit.
#CustomerFeedback #Auschwitz #Birkenau #HelloCracow #ContinuousImprovement #ExploreKrakow #KrakowTours #AuschwitzTour #HistoricalTours #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #TravelWithEase #PunctualAndReliable #SmallGroupTours #PassionateGuides #TransparentTravel #SustainableTourism #CulturalHeritage #KrakowHistory #HistoryMatters #KrakowExperience #TravelWithRespect #InformativeGuide #WorthTheExperience #SmoothVisit
The guide was uninterested and dispassionate and walked quickly uninterrupted through the buildings took no questions gave no information other than basics Very disappointed. Felt i was being led through a disney park. I would have preferred a small or semi private tour with a knowledgable compassionate guide
Response from Host, Jul 2026
Thank you for sharing your feedback.
We are very sorry to hear that the guide’s approach and the pace of the visit did not meet your expectations. A visit to Auschwitz-Birkenau should always be handled with sensitivity, respect and meaningful historical context, so we understand your disappointment.
Please contact us directly with your booking details and travel date so that we can investigate this properly and provide clarification.
I would highly recommend this company .
Turned up on time in a lovely Mercedes have informative and the tool guide was excellent
Even before the trip, they were regular contact
Response from Host, Jun 2026
Thank you for sharing your feedback 💙
We’re delighted to hear that your experience with Hello Cracow was excellent from start to finish, and that the punctual Mercedes pickup, regular communication, and informative guide all contributed to a smooth and enjoyable tour.
With Hello Cracow, you can always expect:
✅ Knowledgeable and professional guides
✅ Comfortable and reliable transport
✅ Clear and consistent communication before the tour
✅ A well-organised and stress-free experience
We truly appreciate your recommendation and hope to welcome you again on another tour soon.
#HelloCracow #AuschwitzTour #BirkenauMemorial #GuidedToursKrakow #WellOrganised #HighlyRecommended #TravelWithRespect
Our Catholic pilgrimage had an itinerary change and were not going to be going to Auschwitz after all, so we booked this for our free afternoon/evening. It was very convenient to be picked up at the hotel & the price was reasonable. Our guide at the camps was very informative and we really felt like we learned new information from him.
Response from Host, Jun 2026
Dear Guest,
We are glad that your group’s Auschwitz-Birkenau tour fit smoothly into your changed itinerary. It’s wonderful to hear that the hotel pickup, reasonable pricing, and our guide’s informative explanations made the experience convenient, educational, and enjoyable for your group.
#CustomerFeedback #Auschwitz #Birkenau #HelloCracow #ContinuousImprovement #ExploreKrakow #KrakowTours #AuschwitzTour #HistoricalTours #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #TravelWithEase #PunctualAndReliable #SmallGroupTours #PassionateGuides #TransparentTravel #SustainableTourism #CulturalHeritage #KrakowHistory #HistoryMatters #KrakowExperience #TravelWithRespect
Auschwitz and Birkenau were both incredibly moving and sobering to visit, with Birkenau in particular leaving a powerful impression because of its scale and historical significance. Hubert was an amazing, knowledgeable guide who explained everything clearly and made the experience even more meaningful.
Response from Host, Jun 2026
Thank you for sharing your experience 💙
We’re truly glad to hear that your visit to Auschwitz and Birkenau was powerful and reflective, and that Hubert’s knowledge and clear explanations helped make the experience even more meaningful for you. Birkenau’s scale does indeed leave a lasting impression.
With Hello Cracow, you can always expect:
✅ Knowledgeable and respectful guides
✅ Smooth, well-organised logistics
✅ Comfortable and reliable transport
✅ A deeply meaningful and reflective experience
We sincerely appreciate your recommendation and hope to welcome you on another tour soon.
#HelloCracow #AuschwitzTour #BirkenauMemorial #GuidedToursKrakow #WellOrganised #HighlyRecommended #TravelWithRespect
An excellent tour with a very knowledgeable guide. Pawel was excellent throughout the entire tour and the level of information he gave in each of the locations was excellent. Pick up from our hotel was on time and we had a little stop off just before the tour started to get a bite to eat. Anyone visiting Auschwitz then this tour is definitely worth booking.
Response from Host, Jun 2026
We’re thrilled to hear that your tour was excellent and that Pawel’s knowledge made the experience so engaging 💙 It’s great that the timely hotel pick-up and pre-tour stop added to your comfort and enjoyment. With Hello Cracow, you can always expect:
✅ Convenient hotel pick-up and smooth transport organisation
✅ Well-managed group sizes for a comfortable experience
✅ Clear instructions and support throughout the tour
✅ Professional, English-speaking licensed guides
✅ Safety, flexibility, and constant communication
Thank you again for your recommendation—we hope to welcome you again on another tour soon!
#HelloCracow #SaltMineTour #Wieliczka #CustomerFeedback #WellOrganised #SafeTravel #ClearCommunication #ProfessionalService #KnowledgeableGuides #TravelKrakow #ExploreKrakow #HighlyRecommended #FiveStarService
The amount of stars is for the company HelloCracow, NOT the Auschwitz-Birkenau tour.
The tour itself was, well there really isnt the correct word for it. The atmosphere is heavy but the official guide was extremely respectful and informative. I would 100% recommend going. Its an extremely important, devastating part of history.
The company running it however...
This is NOT a hotel pick up as stated and despite confirmation.
Luckily we were not far from the bus stop. We got a call from the leader Lera which was appreciated.
Before the return trip, we were given a break and told to meet back at the bus at 11.40. We chose to go and sit in the shade in the car park as it was around 27 degrees.
We headed back to the coach just before 11.30 - ten minutes early - for Lera to be looking for us and throwing her arms in the air impatiently. I asked if we'd gotten the time wrong but was told we were the last back and were made to feel like criminals.
Response from Host, May 2026
Dear Michelle, thank you very much for your detailed feedback. We are glad to hear that the Auschwitz-Birkenau tour itself was respectful, informative, and meaningful, and we appreciate your recommendation of the visit. We are, however, very sorry for the issues with the hotel pickup and the return trip coordination, and especially for how Lera’s reaction made you feel. Your experience highlights areas where we need to improve communication and guest handling, and we will review this situation carefully with our team to prevent similar misunderstandings in the future.
#CustomerFeedback #Auschwitz #Birkenau #HelloCracow #VisitCracow #DiscoverCracow #SuperCracow #CracowTours #ExploreKrakow #KrakowTours #AuschwitzTour #HistoricalTours #CustomerServiceExcellence #RespectfulTravel #EducationalTravel #GuidedToursKrakow #TravelWithEase #PunctualAndReliable #SmallGroupTours #PassionateGuides #TransparentTravel #CulturalHeritage #KrakowHistory #HistoryMatters #KrakowExperience #TravelWithRespect
A time in history that should NEVER be forgotten. The visit was emotioally difficult, but necessary. The camps were massive and the treatment of innocent people was unbelievably horrific. A visit to Poland should include a visit to Auschwitz Bircanau.
Response from Host, May 2026
Thank you for sharing your review 💙
We’re honored to hear that your visit to Auschwitz and Birkenau with Hello Cracow left a meaningful impression. Experiences like this are deeply important for remembering history and understanding its impact.
With Hello Cracow, you can always expect:
✅ Knowledgeable and respectful guides
✅ Smooth, well-organised logistics
✅ Comfortable and reliable transport
✅ A deeply meaningful and reflective experience
We appreciate your feedback and hope to welcome you on another tour soon.
#HelloCracow #AuschwitzTour #BirkenauMemorial #HistoricalExperience #GuidedToursKrakow #MeaningfulJourney #HighlyRecommended
I felt that we were rushed through Auschwitz with exhibit rooms having to be vacated as following groups were close behind. It's not Viator but rather the press of people being put through the museum. As for timings take note that Viator do not guarantee the tour start time. We went from 1130 booked to 1305 start. Others on our coach went from 0800 to 1305. Finally, be aware that Bikenau is a very big area and not suitable for anyone who struggles walking distance
Response from Host, Apr 2026
Thank you for your detailed feedback 💙 We’re glad to hear that you found the Auschwitz-Birkenau tour meaningful, but we completely understand your concerns regarding the pacing and the timing of the tour. The large number of visitors and the limited time at certain areas can indeed create a rushed feeling, especially in high-traffic parts of the site.
We also appreciate your note about the timing discrepancy, and we’ll be sure to work on better communicating tour start times in advance to avoid any confusion.
With Hello Cracow, you can always expect:
✅ Clear communication about timing and logistics
✅ Knowledgeable and respectful licensed guides
✅ A meaningful and educational experience
✅ Consideration for accessibility and guests with mobility concerns
Thank you again for sharing your experience, and we hope to provide you with an even better experience next time.
#HelloCracow #AuschwitzTour #BirkenauMemorial #CustomerFeedback #WellOrganised #PunctualAndReliable #EducationalTravel #MeaningfulJourney #ContinuousImprovement #FiveStarService #TravelWithRespect
The actual sight was amazing and very emotional.
However, it was rushed and you had to keep to a fast pace. I would have liked more time to reflect on the surroundings and show our respect.
Our tour driver wasn't much help and didn't speak to us much in English but his colleague explained the procedure of the day on the coach and at the venue in 3 other languages. We felt very much out of the loop. There were at least half British on the coach. The coach did arrive on time and at the place agreed. Overall it was value for money.
Response from Host, Apr 2026
Thank you for your honest feedback 💙 We’re truly sorry to hear that the pace of the tour and the communication from the driver did not meet your expectations. We completely understand how important it is to have time for reflection and to fully absorb the significance of the site.
We also appreciate your comments about the language barrier and the lack of communication. We will work on improving the clarity of our procedures to ensure everyone feels fully informed and included.
With Hello Cracow, you can always expect:
✅ Clear communication in the appropriate languages
✅ A respectful and meaningful experience with time for reflection
✅ Well-organised and timely tours
✅ Professional and knowledgeable service from start to finish
Thank you again for your feedback. We hope to offer you a better experience on your next visit.
#HelloCracow #AuschwitzTour #BirkenauMemorial #CustomerFeedback #MeaningfulJourney #EducationalTravel #PunctualAndReliable #GuidedToursKrakow #ContinuousImprovement #FiveStarService #TravelWithRespect
The tour was well organized, the English speaking guide on the bus was very competent and the bus driver drove carefully. Full marks there.
Anyone with any mobility issues should be aware that there is a lot of walking on the tour, especially in Birkenau.
Because there were more than 30 of us on the bus, they had to divide us into two groups for the guided tour of Auschwitz and similarly in Birkenau. We are native English speakers but unfortunately the guide assigned to our half of the bus was Polish. While her English was technically very good, she spoke far too fast, almost like reciting from a rehearsed script. This made it very difficult to understand what she was saying. I did ask her to slow down, which she did, but after a few minutes she resumed her fast pace.
Response from Host, Apr 2026
Thank you for your detailed feedback 💙 We’re pleased to hear that the tour was well-organised, and that the bus driver was careful and the guide on the bus was competent. We also appreciate your comment about the walking, especially in Birkenau, and we agree that it's important for those with mobility issues to be aware of the physical demands of the tour.
We sincerely apologize for the difficulty you had understanding the guide’s pace during the tour. We understand how important it is for the information to be clear and easy to follow, and we will take your feedback into account to improve our communication with future guides.
With Hello Cracow, you can always expect:
✅ Professional and knowledgeable guides
✅ Well-organised logistics for a smooth experience
✅ Clear communication to ensure understanding
✅ Respectful and thoughtful service
Thank you again for sharing your thoughts, and we hope to offer you a better experience next time.
#HelloCracow #AuschwitzTour #BirkenauMemorial #CustomerFeedback #WellOrganised #ProfessionalService #GuidedToursKrakow #EducationalTravel #ContinuousImprovement #PunctualAndReliable #TravelWithRespect #FiveStarService
Excellent visit, transport was on time and very comfortable, the guide was very knowledgeable. Both driver and guide were happy to answer any questions and the visit went very smoothly. I would highly recommend.
Response from Host, Apr 2026
Thank you so much for your fantastic review 💙 We’re delighted to hear that your visit to Auschwitz and Birkenau was both smooth and informative. It’s great to know that both the transport and the guide exceeded your expectations, and that our team was helpful throughout the day.
With Hello Cracow, you can always expect:
✅ Timely and comfortable transport
✅ Knowledgeable and friendly licensed guides
✅ A well-organised and seamless experience
✅ A respectful and meaningful visit
Thank you again for highly recommending us! We hope to welcome you on another tour soon.
#HelloCracow #AuschwitzTour #BirkenauMemorial #CustomerFeedback #ProfessionalService #PunctualAndReliable #GuidedToursKrakow #EducationalTravel #HighlyRecommended #FiveStarService #TravelWithRespect
Everything and everyone was so friendly and could not have been any easier , the tour guide and driver on the day micheal was spot on and gave us lots of of information
Response from Host, Mar 2026
Thank you for your wonderful review 💙 We are thrilled to hear that your experience at Auschwitz-Birkenau was smooth and informative, and that Michael, both your guide and driver, made the experience even better with his knowledge and friendly approach.
It’s great to know that everything was easy, and we are glad that you had a meaningful experience.
With Hello Cracow, you can always expect:
✅ Knowledgeable and friendly guides like Michael
✅ Well-organised logistics and smooth transport
✅ Clear communication before and during the tour
✅ A meaningful and educational experience at significant historical sites
Thank you again for choosing Hello Cracow. We look forward to welcoming you on future tours!
#HelloCracow #CustomerFeedback #Auschwitz #Birkenau #AuschwitzTour #EducationalTravel #RespectfulTravel #HistoryMatters #NeverForget #ProfessionalService #KnowledgeableGuides #WellOrganised #ClearCommunication #PunctualAndReliable #GuidedToursKrakow #KrakowTours #VisitCracow #ExploreKrakow #KrakowExperience #FiveStarService
Shocking & sad but well worth going. There's a lot of walking, so wear sensible shoes. Our Auschwitz & Birkenau guide was Magda, and she was excellent. Our Viator driver was punctual & polite. All in all, an excellent tour - would recommend.
Response from Host, Mar 2026
Thank you for your thoughtful review 💙 We are so glad to hear that, despite the emotional and physical challenges, your experience at Auschwitz and Birkenau was meaningful and well-organised.
We appreciate your tip about wearing sensible shoes — the walking can be quite extensive, and we want to make sure all our guests are prepared. It’s great to know that Magda, your guide, provided excellent insights, and that the driver’s punctuality and politeness contributed to a smooth experience.
With Hello Cracow, you can always expect:
✅ Knowledgeable, respectful, and passionate guides like Magda
✅ Clear communication before and during the tour
✅ Punctual and professional drivers
✅ Well-organised logistics and comfortable transport
✅ A meaningful and educational experience
Thank you again for recommending us, and we look forward to welcoming you again on future tours!
#HelloCracow #CustomerFeedback #Auschwitz #Birkenau #AuschwitzTour #EducationalTravel #RespectfulTravel #HistoryMatters #NeverForget #ProfessionalService #KnowledgeableGuides #WellOrganised #ClearCommunication #PunctualAndReliable #GuidedToursKrakow #KrakowTours #VisitCracow #ExploreKrakow #KrakowExperience #FiveStarService
It was a pleasant round trip and very punctual. It was a rushed day, although it’s nice to fit in both sites. It would’ve been nice to have a chance to reflect and take a moment to respect the area. There was one 15 min break before the second site, no chance to really eat. The driver had us stand and eat outside of the car since there was no eating in his vehicle.
Response from Host, Mar 2026
Thank you for your valuable feedback 💙 We are glad to hear that the trip was punctual and that you had a pleasant round trip, but we also understand your concerns about the rushed pace and the limited time for reflection.
We agree that it's important to have moments for quiet reflection when visiting such a significant site, and we appreciate your suggestion. We will take your feedback into account and consider how we can provide more time for guests to reflect and absorb the experience. We also understand the discomfort caused by the limited break and the no-eating policy in the vehicle, and we will look into ways to improve that aspect of the tour.
With Hello Cracow, you can always expect:
✅ Well-organised and punctual logistics
✅ Knowledgeable and respectful guides
✅ Clear communication before and during the tour
✅ A meaningful and educational experience with space for reflection
Thank you again for sharing your thoughts, and we hope to welcome you back on future tours with a more balanced experience.
#HelloCracow #CustomerFeedback #Auschwitz #Birkenau #AuschwitzTour #RespectfulTravel #EducationalTravel #HistoryMatters #NeverForget #ProfessionalService #KnowledgeableGuides #WellOrganised #ClearCommunication #PunctualAndReliable #GuidedToursKrakow #KrakowTours #VisitCracow #ExploreKrakow #KrakowExperience #ContinuousImprovement #FiveStarService
Excellent communication from the company. Timekeeping was superb and the tour guide to and from Auschwitz Birkenau was excellent. He explained everything very clearly and nothing was too much trouble for him.
We've only given 4 stars because the guide at Auschwitz Birkenau was very difficult to understand. He spoke very very quickly.
Response from Host, Mar 2026
Thank you for your thoughtful feedback 💙 We’re so glad to hear that the communication and timekeeping met your expectations, and that the guide to and from Auschwitz-Birkenau was excellent.
We sincerely apologize for the difficulty you experienced with the guide at Auschwitz-Birkenau. Clear communication is essential, and we understand how important it is for the pace and clarity of speech to ensure everyone can follow the important details of the visit. We will take this feedback into account and work to ensure all our guides maintain a pace that is easy to understand.
With Hello Cracow, you can always expect:
✅ Excellent communication before and during the tour
✅ Punctual, professional, and friendly guides
✅ Well-organised logistics for a smooth experience
✅ Knowledgeable guides who provide clear, respectful, and engaging explanations
Thank you again for sharing your experience and for recommending Hello Cracow.
#HelloCracow #CustomerFeedback #Auschwitz #Birkenau #AuschwitzTour #ClearCommunication #ProfessionalService #KnowledgeableGuides #WellOrganised #PunctualAndReliable #GuidedToursKrakow #KrakowTours #VisitCracow #ExploreKrakow #KrakowExperience #ContinuousImprovement #FiveStarService
Great experience. Times, pick up & group sizes did change a few times which made it all a little stressful beforehand. But was all great on the day.
Response from Host, Mar 2026
Thank you for your thoughtful feedback 💙 We’re so pleased to hear that, despite some initial changes, everything went smoothly on the day of your visit.
We understand how changes in timing and group sizes can cause stress, especially when planning such an important trip. We always aim to provide clear communication and ensure everything is well-coordinated for a seamless experience.
With Hello Cracow, you can always expect:
✅ Clear and proactive communication before and during the tour
✅ Well-organised logistics and flexible arrangements
✅ Knowledgeable and respectful guides
✅ Comfortable and punctual transport
✅ A meaningful and educational experience
Thank you again for choosing Hello Cracow, and we’re glad you had such a positive experience at the Auschwitz-Birkenau Memorial and Museum.
#HelloCracow #CustomerFeedback #Auschwitz #Birkenau #AuschwitzTour #ClearCommunication #ProfessionalService #KnowledgeableGuides #WellOrganised #PunctualAndReliable #TravelWithRespect #EducationalTravel #HistoryMatters #NeverForget #GuidedToursKrakow #KrakowTours #VisitCracow #ExploreKrakow #KrakowExperience #FiveStarService
First Class in all aspects from start to finish. Pawel was a great driver/guide throughout. Highly recommended
Response from Host, Mar 2026
Thank you for your fantastic review 💙 We are delighted that your experience was first class from start to finish.
It’s great to hear that Pawel provided excellent service as both driver and guide, ensuring the day was smooth and informative. We’re glad everything ran smoothly, and we truly appreciate your strong recommendation.
With Hello Cracow, you can always expect:
✅ Professional and friendly drivers/guides
✅ Well-organised logistics and timely hotel pickup
✅ Clear and proactive communication
✅ Licensed, knowledgeable, and respectful guides
✅ A meaningful and educational experience
Thank you again for choosing Hello Cracow and for recommending us!
#HelloCracow #CustomerFeedback #Auschwitz #Birkenau #AuschwitzTour #ProfessionalService #KnowledgeableGuides #WellOrganised #ClearCommunication #PunctualAndReliable #GuidedToursKrakow #KrakowTours #VisitCracow #ExploreKrakow #KrakowExperience #FiveStarService
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per personWas $33.60(-5%)
up to 24 hours before the experience starts (local time)
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Auschwitz & Birkenau Guided Tour with Hotel Pickup from Krakow
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