The Postal Museum Admission Ticket
London, England
- 1 hour 30 minutes to 2 hours 30 minutes (approx.)
- Mobile ticket
- Offered in: English
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Overview
Whether you’re traveling with kids or a lover of quirky niche museums, don’t miss The Postal Museum in the heart of London. It’s dedicated to telling the story of worldwide postal communication and Britain’s role in it. Highlights include the extraordinary narrow-gauge Mail Rail. Save time and beat the lines by pre-booking tickets so you can get straight to the exhibits after your arrival.
- Choose from a range of time slots to suit your schedule
- Upgrade to add an audio guide to learn more
- A great destination for visiting families and history buffs
- An ideal rainy-day activity in London
What's Included
- Admission ticket
- Annual entry to the Museum's exhibitions.£2.00 per person
- Sorted! The Postal Play Space (for children aged 0-8 years)£4.50 per person
Meeting and Pickup
Departure Point
- The Postal Museum, 15-20 Phoenix Place, London WC1X 0DA England
What To Expect
1
The Postal Museum
Admission Ticket Free
Additional Info
- Confirmation will be received at time of booking
- Wheelchair accessible
- Stroller accessible
- Service animals allowed
- Near public transportation
- Infants must sit on laps
- Surfaces are wheelchair accessible
- Most travelers can participate
- Children must be accompanied by an adult
- Wheelchair accessible (excluding Mail Rail Ride)
- Gender-neutral accessible toilets
- Changing Places facility
- Guests must be able to walk unaided for a minimum of 100 metres on uneven surfaces with minimal lighting, and up at least 70 steep steps.
- All spaces in The Postal Museum have step-free access. All spaces in the Mail Rail building have step-free access, except for the ride. Visit the museum website for full details of accessibility at the museum, including resources for autistic visitors and an audio described introduction the museum.
- Accredited family friendly café
- This tour/activity will have a maximum of 7 travelers
Supplied by
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Traveler Photos
Reviews
4.4
based on 355 reviews
Mark_B, Mar 2026
Excellent attraction for old and young, the history and the train ride was fun. Both adults and children had a great time.
Response from Host, Mar 2026
Thank you for your kind review! We are glad you enjoyed your visit with us!
kbondani, Mar 2026
An interesting little museum dedicated to the mail tunnels/mail rail! If you have kids make sure to add on the playroom as it’s not automatically included. A great way to spend our last morning in London when we had 90 minutes to kill.
**the playground is best suited for the 3-5 age. My 8yo was able to find stuff to do but it was a stretch and most of the kids are younger.
Response from Host, Mar 2026
Thank you for your lovely review! We are glad your family had a nice time with us!
Neil_B, Mar 2026
Hidden gem. Very interesting to learn history of the Royal Mail. Really diverse underground train ride.
Adrian_C, Nov 2025
Great experience and very exciting to travel in the mail tube. Highly recommend family and friends to visit and understand the interesting side of London.
Response from Host, Dec 2025
Thank you for your glowing review! We are glad you enjoyed your visit!
Christine_F, Oct 2025
Unique historical experience about a critical component of communication and connection in British society.
Genevieve_T, Jun 2025
This was fine and we went with our family, but unfortunately the postal train was shut down. So we were pretty disappointed because we got there and we weren’t able to ride it. I think it was because of the rain?
Response from Host, Jul 2025
Thank you for your recent visit to The Postal Museum and for taking the time to share your feedback.
I'm very sorry to hear that you and your family were disappointed to find the Mail Rail train ride unavailable during your visit. I completely understand how frustrating it must have been to arrive and discover that a key part of the experience wasn’t running, especially if the train ride was something you were all looking forward to.
The closure was part of planned maintenance work to ensure the continued safety and reliability of the ride, and we had placed a notice on our website in advance to help inform visitors ahead of booking. I’m sorry that this information didn’t reach you, and we will be reviewing how we can improve our communications to make such updates more visible and accessible going forward.
We really value your support and hope that despite this, you and your family enjoyed exploring the rest of the museum. .
Thank you again for your feedback.
Victoria_A, Apr 2025
This activity is for all ages and abilities. I was especially excited to see the Voices of Resistance: Slavery and Post in the Caribbean exhibit which I highly recommend. The mail rail was also fun. Be sure to do that first, and then finish in the main building further down the road. Note: The archives in the main building on the second floor is open every second Saturday of the month. It's a nice quiet escape from the noisy children if one gets overstimulated.
Response from Host, Apr 2025
Thank you for your nice review! We are glad you had a nice time with our new exhibit and archive!
rachelclayton1, Mar 2025
It gave us, as grandparents, an amazing opportunity to talk to the boys (10 and 8 ) about the UK as we remembered it when postmen/women were such valuable members of the community. They were as integral to the safety and well-being in the community as the copper on the street.
The train journey was a fascination experience. The contents of the workers’ lockers on the day the station closed added to the authenticity of the area.
Give yourselves enough time to allow children to really explore all the interactive models.
Although busy there was enough space to move around easily.
The train experience exceeded expectations. We are planning to book to walk the line some time in the future.
Response from Host, Mar 2025
Thank you for your kind review! We are glad you and your family had a great time with us!
Sarah_C, Feb 2025
Lovely experience with my son
Have fun learning about the postal museum and watching it he enjoyed it
Response from Host, Feb 2025
Thank you for your review! We are glad you and your son had a enjoyable experience!
Elizabeth_H, Dec 2024
Really enjoyed the visit to the postal museum. Really interesting and a bit sad how the governments has run the service down. The mail rail was great fun would recommend for all ages.
Rosemary_K, Jul 2024
Loved the mail train. Very clever the way the history of it was brought to life along the journey. There were lots of other exhibits too and plenty to do along the way.
Abigail_P, Jun 2024
We absolutely loved the Postal Museum. The Mail Rail in particular was thoroughly enjoyable. We also very much enjoyed the interactive elements of the museum - love the pneumatic tubes!
Daisy_A, Jun 2024
I like the mail rail very much. It shows the history and how the rail used to work. Had lots of fun even as an adult.
Max_D, May 2024
Top museum. Top train ride. Friendly staff. Very interesting. Nice café for lunch or tea. Two locations.
Tim_S, Apr 2024
Mail rail was really cool and the kids (6 and 3) loved it. Not recommended for tall people. I’m 5’11” and my head was almost hitting the roof.
Response from Host, Apr 2024
Thank you so much for your lovely review! We are happy to hear you and your family had a nice time despite being a bit cramped.
Inna_S, Apr 2024
The Railway is fantastic. Keep in mind that museum contains of 2 parts. The main exhibition and the railway across the street.
Response from Host, Apr 2024
Thank you for your lovely review! We are happy to hear you enjoyed your visit.
Pete_H, Mar 2024
Such an unusual and exciting experience. Can't recommend this enough. Staff were brilliant and very knowledgeable.
Response from Host, Apr 2024
Thank you for your nice review! We are glad you had a great time at The Postal Museum!
Sylvie_G, Jan 2024
The train ride was fun. Interesting facts along the way.
The museum is bright, interactive and we learnt many fact about Mail in general.
Meredith_M, Dec 2023
I took my 7 year old on the Mail Rail after a European holiday where he was “over” museums, but his rating on this was “awesome”. Riding the tunnels is both fun and interesting, and he also enjoyed the hands on displays after you get off. Admittedly we didn’t get into the main part of the Postal Museum as this was our last day in London and we were short on time, but I would recommend the Mail Rsil to anyone who has the slightest interest.
Lynne_F, May 2023
Interesting and fun tour of the old postal underground tunnels on the postal train. Great museum to wander though fire the ride on the postal train.
Response from Host, May 2023
Hi Lynne, Thank you for your lovely comments! We are glad you had a nice time!
Stephen_D, Apr 2023
Excellent, friendly and thoroughly enjoyed by the two grandchildren aged 8 and 5. They particularly liked the "little train" ride and they learnt a lot.
The only disappointment was the cafe, with a very poor selection and no hot food. Coffees were available but only with full cream milk and they had run out of sweeteners
Tom_H, Dec 2022
An out-of-the-ordinary museum experience. Loved riding the Mail Rail but almost missed out on the main museum due to lack of signage.
Gaye_W, Aug 2022
A great museum with a fun ride. Lots of interesting information with interactive displays, especially for kids. The biggest downside was DO NOT eat anything from the cafe. We queued for a drink, & was going to order a slice of cake. While in the queue, the server kept touching her long hair, & had dandruff on her shoulder, & was all over the uncovered cakes & other food, as were the kids in the queue. Her hair should have been tied up & the food covered.
Melissa_S, Jul 2022
The entire experience from the rail ride to the interactive exhibits, were both entertaining and educational. They held the attention of adults and children. When I told friends we were going they looked at us funny, anyone who assumes that this museum is boring is missing out!
Toni_H, Jun 2022
Such a great unique tour, a great experience. The trip in the mail train was great and seeing how it operated through the ages was also good.
Jessica_S, Jun 2022
I really enjoyed the train ride and the information given as you went along my husband was a postie, although not in London so was interesting to see how post was dealt with by this train service
Anthony_F, May 2022
the Rail Mail ride was great fun.
the museum was most interesting and fun also.
Pleasantly suprised.
Nina_S, Mar 2022
I am deaf . Because under train lots of speak . What said . I live aberdeen. Waste time this . Not good
Lynn_K, Mar 2022
Interesting and informative exhibitions and great train experience for all. A visit not too be missed.
Parhana_H, Mar 2022
Museum was fun, however the admission should have been free like all other museums. Nonetheless it was very interesting
From $27.58
per person-You will not receive a refund if you cancel.
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The Postal Museum Admission Ticket
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2 hours 30 minutes
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