The Postal Museum Tours and Tickets

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Tickets for The Postal Museum are £18.50 for adults, £12.50 for young people aged 16–24 years, and £11 for children aged 2–15. Rates for travelers with disabilities and one companion are £15.50 for adults, £10 for young people, and £7.50 for children. Ticket prices include one ride on the Mail Rail. Separate tickets are required for the Sorted! Postal Play Space. Ticket prices are slightly higher if bought on-site on the day, so book ahead online if you can.

Visitors generally spend around 2–3 hours at The Postal Museum, or as much as four hours during holidays when crowds are larger. These durations allow ample time to explore the exhibitions, as well as riding on the Mail Rail train, which tells the story of the postal service during an underground ride. If you’re visiting with children, you may also want to book a 45-minute session at the Sorted! Postal Play Space, designed for kids aged 8 and under.

Yes, the Mail Rail ride is suitable for all ages, however, children under 12 years old must be accompanied by someone over 18 years old. Also, the ride may not be suitable for those who are sensitive to small spaces, flashing lights, loud noises, or motion.

Yes, there is a café at The Postal Museum, where you can stop for coffee, tea, cold drinks, and cakes. Meals are also served, ranging from sandwiches to soups and salads. A children’s menu is also available.

Yes, The Postal Museum is an accessible venue. All areas of the museum have step-free access, via lifts or ramps, and accessible restrooms are available. Due to health and safety requirements, the Mail Ride has restricted access, and guests must be able to transfer themselves onto the train, leaving aides in the storage next to the platform.