London: Natural History Museum Express Guided Tour & Audio Guide
Badge of Excellence
London, England
- 3 hours (approx.)
- Offered in: English
Explore our promoted experiences
Overview
Get set up with everything you need to enjoy a morning or afternoon at London’s unmissable Natural History Museum: reserved entry tickets, an audio guide, a digital map, and a host to meet you at the entrance. There’s so much to see in this unmissable institution, including dinosaur bones and a blue whale skeleton, and the audio guide makes sure you head straight to the best bits.
- Bring your own headset and mobile device for the tour
- Includes reserved entry to the permanent exhibits
- An ideal activity for families with kids
- Go at your own pace through the museum with an audio tour
What's Included
- Reserved entry to Natural History Museum (entry is free)
- Live 30-min guided tour in English only (exterior and museum introduction)
- Digital map and audio guide app
- Multilingual audio commentary in English, Chinese, French, German, Italian, Korean and Spanish
- Child-friendly audio guide in English only (available upon request)
- Donation to the Natural History Museum
- Headset and mobile device
- Guided tour of the exhibits
- Skip the line access
- Entry to special exhibitions
Meeting and Pickup
Departure Point
- Natural History Museum, Cromwell Road, London SW7 5BD England
Ticket Redemption Point
Exhibition Road Courtyard, Knightsbridge, London SW7 2RL, UK
What To Expect
1
Natural History Museum
Admission Ticket Included
Additional Info
- Confirmation will be received at time of booking
- Wheelchair accessible
- Stroller accessible
- Service animals allowed
- Near public transportation
- Transportation is wheelchair accessible
- Surfaces are wheelchair accessible
- Most travelers can participate
- Please note the Natural History Museum is free for all to enter. This package includes a guided tour (exterior and museum introduction), reserved entry, digital map, audio guide and a donation to the museum. Special exhibition tickets can be purchased separately
- Please arrive 5 minutes early and bring your own headphones
- Scan the QR code on your voucher to download the audio guide before arrival
- Sharp objects such as scissors and knives are strictly prohibited
- A cloakroom is available to store coats (£3), umbrellas (£2), fold-up prams and fold-up bikes (£4). It is not recommended to store large bags and suitcases (£4-£5) as limited space is available
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
4.4
based on 173 reviews
angelsamuel_m, Apr 2026
It was the worst experience. When I arrived at the meeting point, there was no one there. Nobody answered me, and in the end I missed the tour. I requested a refund and they never replied or responded. GetYourGuide is a much better option by far.
Bartha_W, Feb 2026
Janet is truly one of the best tour guides I’ve ever had. Her knowledge of UK natural history is exceptionally deep, and she connects the museum’s exhibits into a clear and engaging story rather than just listing facts. What impressed me most was how clearly she explained complex ideas—her pace, vocabulary, and structure were perfect for someone like me whose first language is not English. She also thoughtfully offered several route options through the museum depending on time and interests, while clearly explaining why her preferred route provided the most complete and enjoyable experience. Janet’s professionalism and passion made the Natural History Museum come alive.
Response from Host, Feb 2026
Good morning,
We’re grateful for your feedback. It’s great to know that Janet added value to your experience. We look forward to offering you more exciting and enjoyable moments in the future.
Sincerely,
VoxCity
Fiona_K, Dec 2025
An awful experience we booked the tickets in advance but when we turned up to collect them no one was there. We sent a WhatsApp to ask how we should proceed. We did not get any answer so we spent £20 for nothing in effect we could easily have just walked into the natural history Museum for free. Very difficult to find guidance about how to get a refund and we have not been able to apply for one.
Response from Host, Dec 2025
Good Day,
Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience you experienced.
We are sorry if you had difficulty finding our meeting point, we always provide complete directions on the voucher and we also have a customer service contact.
We genuinely appreciate your feedback and will review the clarity of our instructions to help ensure a better experience for future travelers. We always try to do our best to ensure good experiences.
Many thanks,
VoxCity
Praveen_E, Oct 2025
Our tour agent, Ms. Janet, was really good. She is very friendly and briefed us so well. We had a wonderful time at the Natural History Museum.
Response from Host, Oct 2025
Good morning,
Thank you for your kind feedback.
We’re happy you enjoyed our service and hope to have the pleasure of seeing you again!
Best regards,
VoxCity
Francine_C, Sep 2025
I was expecting a guided tour. When I arrived at the museum the attendants told me that it was free. I met my tour guide and she helped me download a ticket and an app for audio commentary, which I didn't end up by using.
Response from Host, Sep 2025
Good morning,
Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience you experienced.
The service you booked is a self-guided tour with an audio guide. We offer a package that includes an audio guide, digital maps, and assistance at the meeting point.
In any case, we apologize for the confusion and will work on providing clearer information about our services.
We genuinely appreciate your feedback and will review the clarity of our instructions to help ensure a better experience for future travelers.
Many thanks,
VoxCity
Hannah_O, Aug 2025
This was my second visit to the Natural History Museum, and I enjoyed it just as much as the first. The exhibits, especially the dinosaur gallery and the blue whale, were fascinating and beautifully presented. The audio guide added great context and really brought the museum to life. A wonderful experience all around.
Response from Host, Aug 2025
Good afternoon,
Thank you for leaving such wonderful feedback! We are very happy to hear you enjoyed the experience.
If you're still in London, we recommend taking a look at some of our other services such as The Churchill War Rooms or the British Museum. If you have already left, then please keep us in mind for your next eventful trip.
Until then, we wish you safe travels. Take care!
Warm regards,
VoxCity International
q8trpt2r7r, Jul 2025
Couldn’t find tour guide was not clear where meeting location was and than couldn’t get a hold f anything ne
Response from Host, Jul 2025
Good Morning,
Thank you for taking the time to share your feedback with us we highly appreciate it. We are sorry to hear that you weren't able to find the meeting point thus causing this negative experience.
The location of our meeting point is indicated on our tour activity details and on the vouchers we send to our guests. In case of need, we also provide a customer service number that our guests can call for assistance and further indications.
Again, we thank you for providing this feedback. We will work on our prearrival communication to ensure a seamless experience for our future guests.
If you would like to contact us directly to discuss your experience further, please reach out to us at customer@voxcity.com
Sincerely,
The VoxCity Team
Gerardo_S, Jul 2025
Scammed. No one was there . Had to repurchase my tickets at the entrance doing the line as if I had no tickets
Response from Host, Jul 2025
Good Morning Gerard,
Thank you for sharing your experience with us. We’re truly sorry to hear that your visit did not go as planned, and we completely understand how disappointing and frustrating this must have been.
Our team is always present at the designated meeting point to assist guests and ensure a smooth check-in process. The full meeting instructions, including the address and timing, are shared via email prior to the visit. That said, if these details weren’t clear or something didn’t go as it should on the day, we sincerely apologize.
The product you booked includes not only an audio tour but also reserved entry arrangements designed to help make the visit more enjoyable and hassle-free. We’re really sorry if that didn’t come through during your experience, and we’d be grateful for the chance to better understand what happened.
Please feel free to contact us directly at customer@voxcity.com so we can look into this further and do our best to make it right.
With kind regards,
VoxCity
Robert_C, Jul 2025
Well organized to cover everything in the museum, even though it was very crowded!
Had a nice lunch there and the audio tour worked very well.
Response from Host, Jul 2025
Good morning,
Thank you for leaving us this very important feedback.
We are enthusiastic and happy that you enjoyed our service. We hope to have another opportunity to see you again!
Best regards,
VoxCity
JAYASHREE_N, Jul 2025
It’s a cheating and the Museum entrance is FREE. There is no much queue in free admission. This tour guide didn’t came up . We wasted our time waiting for half an hour outside the place. Don’t trust viator also. After I complained they refused refund to me. We can’t trust Viator and go without reading reviews.
Response from Host, Jul 2025
Good morning,
Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience you experienced.
We genuinely appreciate your feedback and will review the clarity of our instructions to help ensure a better experience for future travelers. We always try to do our best to ensure good experiences.
If you'd like to discuss your experience directly with the VoxCity team, please email us at customer@voxcity.com. We'd like to learn more about what went wrong so we can continue to improve our services.
Many thanks,
VoxCity
Thomas_P, Jun 2025
So many things to see and experience. Very easy to navigate. I will definitely recommend this museum to anyone.
Response from Host, Jul 2025
Good afternoon,
Thank you for the review and kind words! We are very pleased to hear about your wonderful experience.
We hope to see you again soon on one of our upcoming tours. Until then, take care!
Warm regards,
The VoxCity Team
Karl_B, Jun 2025
Such a great place for families. To our suprise the host at the museum gave us a kids friendly version for our son to listen too and he really enjoyed it! The whole experience was great and I really recommend!
Geannette_P, May 2025
Advertised as ticket plus audio. No audio is provided by museum. Ran around asking staff and no one knew where to get the audio.
Response from Host, May 2025
Hi Geannette,
Thank you for taking the time to share your feedback.
We're sorry to hear there were difficulties with the audio guide.
To clarify, our audio guide is not provided by the museum. Customers receive our digital audio guide upon booking confirmation by scanning the QR code displayed on the voucher. It is also recommended to download it before arriving, in case there are any connectivity issues.
Thanks again for sharing your feedback. If you have any questions, please contact us and we'd be happy to discuss it further.
Kind regards,
VoxCity
Leigh_G, Apr 2025
There’s so much to see! I had a great time from the stunning building itself to the outside walk leading up to it with the outdoor exhibits, to the vastness inside.
I spent about 2.5 hours here, and had the audio guide to navigate me round.
Response from Host, May 2025
Good Afternoon,
Thank you for taking the time to leave a review.
We're delighted to hear you enjoyed both the museum and our audio.
The whole building and the exhibits are a great place to visit and offer some great photo opportunities.
Kind regards,
VoxCity
BARBARA_C, Apr 2025
Staff at the Natural History Museum said to not use your web site, they did not except your voucher. It's supposed to be free, but their web site wasn't loading when I looked for a ticket.
Response from Host, Jul 2025
Hi Barbara,
Thank you for taking the time to share your feedback.
We're very sorry to hear this experience did not meet your expectations.
This experience includes a digital audio guide and reserved entry into the museum, which minimises wait times and allows our customers to bypass the standard long queue.
Customers are directed to our online check-in area upon booking confirmation by scanning the QR code displayed on the voucher. This check-in area is where you can find the reserved entry tickets. We also recommend downloading the ticket and audio guide before arrival in case there are any connectivity issues.
Thanks again for sharing your feedback. If you have any questions, please contact us and we'd be happy to discuss it further.
Kind regards,
VoxCity
Beth_C, Mar 2025
I arrived at the museum and they would not honor my skip the line pass from pastor. They instructed me to ask for my money back.
Response from Host, Apr 2025
Good morning,
Thank you for taking the time to share your feedback.
We would like to clarify that our service includes reserved entry and an audio guide for the Natural History Museum. We do not promote skip the line access anywhere, as this isn't included in our service.
We also state through the website, and the booking confirmation, that the ticket eligible for entry is branded "VoxCity" and should be downloaded prior to visiting the museum. This is also sent to you via Whatsapp and Email – Viator vouchers are not accepted at the Natural History Museum.
With that being said, we will check all of the information we advertise to ensure any further confusion is avoided in future.
If you'd like to discuss your concerns further, please feel free to contact us directly.
Kind regards
VoxCity
Monica_B, Apr 2026
Excellent samples, lots of interactive material, the souvenir shop very good quality and prices, excellent material pensafo for children and the imposing architecture of the building
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Jesus_A, Apr 2026
Scam!! Nobody shows up and there's no audio guide, all lies. The museum is free, don't buy this that's a steal.
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lucas_n, Feb 2026
The museum is great to see there are a lot of interesting things but the offer is a scam, there is no tour guide, admission to the museum is totally free do not buy.
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Response from Host, Mar 2026
Bonjour,
Merci d’avoir pris le temps de partager votre avis. Nous sommes vraiment désolés pour toute confusion concernant votre visite.
Nous tenons à préciser que l’expérience proposée au musée est une visite audio autoguidée, accessible en scannant le QR code présent sur le voucher et en téléchargeant le contenu directement sur votre appareil. Ces informations sont indiquées à la fois sur le voucher et dans l’email de confirmation afin que les visiteurs sachent comment accéder à la visite.
Nous comprenons parfaitement que la visite ait pu ne pas correspondre à vos attentes. Notre objectif est toujours d’offrir une expérience agréable et fluide à tous nos visiteurs, et notre équipe reste disponible pour toute question ou clarification avant ou pendant la visite.
Nous vous remercions sincèrement pour votre retour, qui nous aidera à améliorer la clarté des instructions et à offrir une expérience encore meilleure aux futurs visiteurs.
Merci beaucoup,
Vox City
Lucie_F, Aug 2025
Beautiful museum! Interesting for all ages! Beautiful discovery, just the architecture is worth a visit!
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Response from Host, Aug 2025
Bonjour,
Merci pour ce retour précieux. Nous sommes ravis que vous ayez apprécié nos services. Au plaisir de vous revoir !
Cordialement,
VoxCity
Vincent_P, Jun 2025
I paid to enter a free museum... + an audio guide. At the time of downloading the audio guide, on site with the provider voxcity, only the English version was available, I don't speak English.. so no audio guide and tickets for a free museum! the person of voxcity tells me to check with "Customer@voxcity.com" for a refund. He refuses me the refund and asks me to see what platform sold me the tickets
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Response from Host, Jun 2025
Bonjour,
Nous sommes désolés pour les inconvénient encourus.
Nous vous serions reconnaissants de bien vouloir nous fournir plus de détails sur les problèmes techniques que vous rencontrez afin que nous puissions améliorer l'expérience pour nos futurs utilisateurs.
Salutations cordiales,
VoxCity
Lourenco_A, May 2025
Paguei por bilhetes que eram grátis e uma áudio tour que não existia, já tentei falar com os responsáveis da venda e não me responderam ainda
Response from Host, Jul 2025
Boa tarde,
Agradecemos por ter dedicado seu tempo para compartilhar seu feedback.
Gostaríamos de esclarecer que sua reserva incluía um ingresso com entrada reservada, um audioguia e um serviço de recepção (Meet & Greet). No dia da sua visita, nossos anfitriões entram em contato com todos os clientes para encontrá-los e entregar os ingressos reservados, que permitem evitar as longas filas.
Embora a entrada geral no museu seja gratuita, os visitantes que não utilizam nosso serviço podem enfrentar longos tempos de espera.
Nosso anfitrião também está disponível para ajudá-lo na configuração e utilização do seu audioguia. Por favor, note que, sem esse encontro, não será possível acessar esses benefícios.
Valorizamos muito o seu feedback e continuaremos a utilizá-lo para melhorar nossa experiência.
Atenciosamente,
VoxCity
Maria_G, May 2025
ESTAFAAAAAAAAAAAAAA
NO LO COMPRÉIS POR FAVOR ! El museo es gratis y no hay que pasar ningún código QR, no hay opción de audio guías, ni aquí hay nadie esperándote para nada ( tipo free tour) llegas y te das cuenta de que te han estafado , NO LO COMPRÉIS
Response from Host, Jul 2025
Buenos días,
gracias por habernos dejado este comentario, es muy importante para nosotros para poder mejorar.
Para acceder a la audioguía, los visitantes pueden escanear el código QR de su cupón de Viator y descargarlo directamente a su teléfono móvil. Incluimos esta información tanto en la página del tour en el sitio web de Viator como en el cupón de confirmación.
Sentimos si tuvo dificultades para encontrar nuestro punto de encuentro. Siempre escribimos información completa en el cupón, en el sitio web de Viator y también contamos con un contacto de atención al cliente.
Dicho esto, comprendemos plenamente lo decepcionante y frustrante que debió ser que este proceso no se desarrollara sin problemas durante su visita.
Lamentamos que el servicio no haya sido completamente de su agrado.
Pedimos disculpas nuevamente por el inconveniente.
Atentamente,
VoxCity
From $14.45
per personup to 24 hours before the experience starts (local time)
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