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London: British Museum Guided Tour and Priority Entry

London, England
Popular pick
Booked 5+ times last week!
  • 1 hour (approx.)
  • Offered in: English

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Overview

Home to two million years of history from six continents, the British Museum takes time to explore. This self-guided audio tour lets you hit the highlights at speed, including art by Da Vinci, the Rosetta Stone, the Parthenon sculptures, and the world of the pharaohs. As well as the informative commentary, your package includes reserved timed entry, a small donation to the museum, and a sightseeing app.
  • Download an audio guide with more than 50 points of interest to your phone
  • Wide choice of departure times lets you plan your day and fit more in
  • Enjoy commentary in your choice of six different languages
  • Includes prebooked free entry and a self-guided tour of political London

What's Included

  • Express guided tour in English (1 hour)
  • Priority entry to the British Museum
  • Audio guide app
  • Multilingual audio commentary in English, French, German, Chinese, Italian, Korean and Spanish
  • Donation to British Museum
  • Headsets (for the guided tour)
  • Mobile device
  • Cloakroom fees

Meeting and Pickup

Meeting point

  • Russell Square
    Russell Sq, London WC1B 5EH, UK

    Meet your guide at the fountain in Russell Square, WC1B 5EH. Your guide will be wearing a ‘VoxCity’ uniform. Please arrive 30 minutes early to check in with your guide.

End point

  • The British Museum
    Great Russell St, London WC1B 3DG, UK

    The guided tour will end inside the British Museum.

Ticket Redemption Point

Russell Square, Russell Sq, London WC1B 5EH, UK

Itinerary

Russell Square (Pass By)

1

The British Museum

1 hour • Admission Ticket Free

Additional Info

  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Most travelers can participate
  • The British Museum is free for all to enter. Your package includes a guided tour, priority entry, an audio guide app and a donation to the British Museum
  • You must meet your guide to receive priority entry into the museum
  • Headsets are provided for the guided tour, but please bring your own headphones to enjoy the audio guide in your own time
  • Items that are not permitted include: large bags heavier than 8kg, wheeled cases, folding bicycles and more. Visit the British Museum website for a full list of prohibited items
  • Pushchairs are permitted on-site. Fold-up prams and buggies can be left free of charge in the cloakroom
  • Cloakroom fees include: coats £2, bags up to 4kg £2.50, bags 4-8kg £5, umbrellas £1
  • This tour/activity will have a maximum of 30 travelers
Supplied by

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Traveler Photos

Gallery picture 1 (from a traveler's review)
Gallery picture 2 (from a traveler's review)
Gallery picture 3 (from a traveler's review)
Gallery picture 4 (from a traveler's review)
Gallery picture 5 (from a traveler's review)

Reviews

4.2
based on 150 reviews
Total reviews and rating from Viator & Tripadvisor
We perform checks on reviews

Waste of money

Declan_S, Sep 2025
Really not worth the money. So sorry we didn’t just get an audio tour there. Aviator just brought us in, gave a few facts to us and left us after 10 mins.

Response from Host, Sep 2025

Good afternoon, Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience you experienced. To access the audio tour, guests can scan the QR code on their Viator voucher and download it directly to their mobile phone. We include this information both on the tour page on Viator's website and again in the confirmation voucher. La traduzione in inglese della frase è: **"We also rely on a customer support contact, available to assist you."** Oppure, in una forma un po’ più naturale e comune: We also provide a customer support contact who is available to assist you. That said, we completely understand how frustrating it must have been not to have this process go smoothly during your visit. We genuinely appreciate your feedback and will review the clarity of our instructions to help ensure a better experience for future travelers. We always try to do our best to ensure good experiences. Many thanks, VoxCity

Do you like to sweat?

Jan_F, Aug 2025
Hot as hell! Air conditioning would be nice.🔥 Lovely museum but insanely hot and humid. Now the British part was air conditioned, just do better and do the whole building.

Response from Host, Aug 2025

Good morning, Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience you experienced. We’re sorry if you felt uncomfortable due to the heat during your experience. Unfortunately, these are conditions beyond our control, but we truly appreciate and welcome your feedback. Many thanks, VoxCity

Not Reputable

Deborah_C, Aug 2025
Viator did not refund my money even though I had to cancel my tickets within 30 minutes. Not a reputable site.

Response from Host, Aug 2025

Good morning, Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience you experienced. You can cancel up to 24 hours in advance of the experience for a full refund. If you cancel less than 24 hours before the experience’s start time, unfortunately the amount you paid will not be refunded. We genuinely appreciate your feedback and will review the clarity of our instructions to help ensure a better experience for future travelers. We always try to do our best to ensure good experiences. Many thanks, VoxCity

Not an entrance ticket

Chris_M, Aug 2025
Just to confirm this ticket says it gives audio tour and priority entrance. It does not give you entry to the museum and you need to purchase a separate ticket (albeit it is free). We went on Saturday and thought this would give us entrance but it didn’t and all entrance tickets were sold already.

Response from Host, Aug 2025

Good afternoon, I am truly sorry to hear about your negative experience. We understand that it's frustrating to arrive at the museum with a ticket that isn't valid for direct entry, and we sincerely apologize for the confusion this caused. Your feedback is incredibly valuable, and we're taking it seriously. We are actively working to improve our pre-arrival communication to make it much clearer that guests need to meet a host to receive their official tickets. Your experience is helping us make our process better for everyone. We know we didn't meet your expectations this time, but we hope you'll consider giving us another chance in the future. If you'd like to discuss your experience further, please don't hesitate to reach out directly to the Vox City team at customer@voxcity.com. Warm regards, The VoxCity Team

What a visit!

Hannah_O, Aug 2025
The British Museum was great — it exceeded my expectations! Appreciated the quicker access to enter the Museum with this ticket, the weather was terrible and the queues were still long. The tour host also helped me to download the audio guide.

Response from Host, Aug 2025

Good morning, Thank you for leaving us this very important feedback. We are enthusiastic and happy that you enjoyed our service. We hope to have another opportunity to see you again! Best regards, VoxCity

Buy a ticket directly at the museum instead

Sam_P, Jul 2025
Did not receive audio book! Museum itself is quite good and we enjoyed it but if I’m paying for the audio tour then at least provide information on how and where can I collect it from because museum staff didn’t check the tickets in details nor did they were asking anyone whether they need audio book

Response from Host, Jul 2025

Good afternoon, Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience you experienced. We are sorry if you had difficulty finding our meeting point, we always provide complete directions on the voucher and we also have a customer service contact. This is where you would collect the audio guide and our representative would assist you with the download of this. We genuinely appreciate your feedback and will review the clarity of our instructions to help ensure a better experience for future travelers. We always try to do our best to ensure good experiences. If you have any further feedbck feel free to reach out to us on customer@voxcity.com. Many thanks, VoxCity

DO NOT BOOK COMPLETE RIPOFF 64 Pounds for priority entrance to the British Museum and audio! THE AUDIO IS FREEin museum

Debbie_G, Jul 2025
Terrible awful complete rip off. No priority entrance, next to impossible to find the contact. 30people standing 15 minutes from the museum with one person trying to download audios on phones Paid 64 pounds for an audio that is free once inside the museum and the TICKETS ARE FREE TO THE MUSEUM complete scam

Response from Host, Jul 2025

Good afternoon, Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience you experienced. We are sorry if you had difficulty finding our customer service contact at the meeting point. We do regularly provide complete directions on the voucher. This is where you would collect the audio guide and, as mentioned, our representative would assist with the downloads on site. We genuinely appreciate your feedback and will review the clarity of our instructions to help ensure a better experience for future travelers. Your comments on our onsite operations will also be taken into account. We always try to do our best to ensure good experiences. Many thanks, VoxCity

Was charged for four people but no person met for tickets as well as no ticket was needed as it was free entry.

Bindya_M, Jun 2025
We bought to kets with audi tours from Viator but the location was very vague not near the museum and the museum said that they do not recognize viator tickets. Actually tickets were not nevessary at all and they let us enter for free. I paid for four tickets with Audio tours but it was waste of money. There was no person standing anywhere near the museum in the front and back entrance. This was a poor arrangement from viator and i am scared to book any more tickets from Lndon or other countries if this was like a scam.

Response from Host, Jun 2025

Good afternoon, Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience you experienced. To access the audio tour, guests can scan the QR code on their Viator voucher and download it directly to their mobile phone. We include this information both on the tour page on Viator's website and again in the confirmation voucher. That said, we completely understand how disappointing and frustrating it must have been not to have this process go smoothly during your visit. We genuinely appreciate your feedback and will review the clarity of our instructions to help ensure a better experience for future travelers. We always try to do our best to ensure good experiences. Many thanks, VoxCity

The meet up and entry was...

bernadine, Jun 2025
The meet up and entry was very smooth and on time. Escorts were nice and thorough in instructions. Well worth not waiting in line

Response from Host, Jun 2025

Good morning, thank you for leaving us this very important feedback. We are enthusiastic and happy that you enjoyed our service. We hope to have another opportunity to see you again! Best regards, VoxCity

VoxCity Brit Museum self-guided tour warning!

Gail_H, May 2025
Viator only supplies a download of an app. You must listen to the commentary thru your phone. There is no plug-in device supplied! For the hearing-impaired, this does NOT work in a centuries-old stone building w/no sound-proofing! This needs to be CLEARLY spelled out.. It was not. The few other reviews were mixed as far as access/sound quality regarding the commentary so I dont know how worthwhile it might have been. Rachel, the VoxCity tour supplier, was a GREAT help thru trying to resolve this problem.

Response from Host, Jul 2025

Good morning, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Our service includes a meet-and-greet host designed to assist guests with priority entry into the museum and to provide support with downloading our audio tour for the museum. As stated in our product description, this service does not include a headset or device. If you have any further questions or feedback, please don’t hesitate to contact us. Kind regards, VoxCity

Must see Museum

Jonathan_D, Mar 2025
We enjoyed this experience immensely. The tour was easy to follow and allowed us to see most of the highlights with great explanations.

Response from Host, Sep 2025

Good morning, Thank you for leaving us this very important feedback. We are enthusiastic and happy that you enjoyed our service. We hope to have another opportunity to see you again! Best regards, VoxCity International

SCAM do not book this tour

Lani_Q, Mar 2025
This tour is a total SCAM - do not book this tour! In order to pick up the tickets there is a shady “meet” site at a fountain in a park about 7 mins away. No one showed up, never answered phone calls and never answered texts. Viator customer service could not reach them either. Horrible experience and Viator should not work with this company. I expect more from them. Even the Viator rep was not very helpful. Zero stars. There was no priority entrance. The museum is free and offer an audio tour for 3 pounds. This tour is a scam based upon my experience. Viator should have done more due diligence. BAD!

Response from Host, Mar 2025

Good afternoon, Thank you for sharing your feedback, and we are truly sorry to hear about the challenges you faced during your experience. We will investigate internally why you were unable to contact the member of staff at Russel Square and review our processes to ensure better communication moving forward. The meeting point is designed to easily gather guests, giving them a brief introduction to the Bloomsbury District, and then escorting them over to the British Museum. Whilst the Museum is free to enter, your reservation on Viator is for priority entrance – guaranteeing entry and minimising wait times, which can be as high as 2 hours in peak seasons. We apologise again for the difficulties you encountered and would like to assure you that we are not a scam, and we strive to provide a seamless experience for all travellers. If you'd like to discuss your concerns further, please feel free to contact VoxCity directly. You can find both our telephone number and email address for customer service inquiries on your voucher. Best Regards, VoxCity

Total bust - not recommended

Karen_S, Dec 2024
I was never provided a way to get in touch with the tour guide that I was instructed to meet up with to get our tickets and audio tour. We ran into problems with transportation (the bus stopped in the middle of the trip and told everyone to just get off where we were) and we were about 20 minutes late for our meeting time. Since i had no way of letting them know, by the time we followed the complicated instructions to find the meeting place (which isn't really at the museum, it's at the square one block over at an abandoned restaurant), the guide had already left. We tried to use our voucher to at least get into the museum but it didn't work. I would recommend another company.

Response from Host, Jan 2025

Good evening, We’re very sorry to hear that you missed the guide and weren’t able to visit the museum as planned. We understand how disappointing that must have been, and we truly regret any inconvenience caused. For your reference, our customer service phone number is listed on both the booking confirmation and the voucher. We will review this internally to see if there’s a way to make our contact details more prominent in the future. We also apologise if you weren't able to locate the meeting point. We do include the address on the voucher and additional details such as the colour of the host's uniform. Please know that we aim to make the meeting process as seamless as possible, and we will continue to improve to help our guests easily find the host and be escorted to the British Museum without delay. If we can do anything further to support you in this matter, please feel free to contact us directly, and once again we send our sincerest apologies for any inconvenience caused. Many thanks, VoxCity

Easy, fast way in!

Amy_R, Nov 2024
David was a great guide, communicated with us in advance and got us right in at the museum. He gave us some helpful tips and got us underway. The museum is incredible as well!!

Response from Host, Nov 2024

Thank you for your wonderful review! We're delighted to hear that you had a great experience with David as your guide. It's fantastic to know that his communication and helpful tips made your visit to the British Museum enjoyable. We're also thrilled that you found the museum itself to be incredible. We appreciate your feedback and look forward to welcoming you on another tour in the future. Best regards

We could not reach the...

Arzu_O, Nov 2024
We could not reach the guide to get the ticket , nobody was available at the address given so we made a complaint to the museum management that your company had a fraudulent act. We will follow up the case and ask for refund of the paid amount. We already circulate warning messages for tourists and continue to do the same. Museum has been acknowledged about your fraudulent act.

Response from Host, Nov 2024

Dear Customer, Thank you for sharing your feedback. We are truly sorry to hear about the difficulties you encountered. We sincerely apologise for the inconvenience caused by not being able to reach our guide. This is not the standard of service we strive to provide. We take your allegations very seriously and will investigate this matter thoroughly. Please be assured that we will follow up on your complaint with the museum management and address any concerns regarding the legitimacy of our service. We are committed to resolving this issue and ensuring that our customers receive the service they expect. We will process your refund promptly and appreciate your patience during this time. Your feedback is invaluable to us, and we will use it to improve our services. Thank you once again for bringing this to our attention. We hope to have the opportunity to restore your faith in our company. Best regards,

Il giorno dell'escursione...

Simona_I, Feb 2025
Il giorno dell'escursione ci hanno informati che c'era un problema e non avevamo più i biglietti prioritari e bisognava fare una fila di 45 minuti.

Response from Host, Feb 2025

We're very sorry to hear that your experience did not meet your expectations. For your reference, our customer service phone number is listed on both your booking confirmation and the voucher should you have any queries. Additionally, our meet-and-greet host is available on the day to assist with any questions you may have had. Please note that, due to high demand, occasional queuing at the British Museum may still occur, even with priority entry. While this is not a regular occurrence, we sincerely apologize for any inconvenience this caused on the day. Thank you for your understanding, and please don't hesitate to reach out if we can assist you further. Best regards, VoxCity

From $24.28

per person

up to 24 hours before the experience starts (local time)

Book ahead!
On average, this is booked 32 days in advance.

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