Florence: Uffizi Gallery Reserved Ticket & Digital Audio Guide

Florence, Italy

High interest

Booked 5+ times today.

3 hours (approx.)
Offered in: English

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Overview

What's Included

Full-day entry ticket to the Uffizi Gallery
Official museum ticket will be sent by Florence with Locals via WhatsApp and email before your visit
Mobile ticket delivered to your phone (no voucher exchange needed)
Reservation and booking fees included
Stay as long as you want — no time limit
Downloadable multilingual audio guide app (if the audio guide option is selected)
Digital Uffizi map included in the audio guide (if the audio guide option is selected)

Guided tour (this is a self-guided visit)
A phone and headphones/earphones to use the audio guide (if the audio guide option is selected)

Meeting and Pickup

Meeting point

Piazzale degli Uffizi, 209, 50122 Firenze FI, Italy
No meeting point. Tickets sent directly to your phone before your booking time. Go to Door 01 at the Uffizi Gallery, show your PDF ticket, and enter. Please arrive 15 minutes early — security lines can build during busy periods.

End point

This activity ends back at the meeting point.

Itinerary

Le Gallerie Degli Uffizi

3 hours • Admission Ticket Included

Additional Info

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Near public transportation
Infant seats available
Transportation is wheelchair accessible
Surfaces are wheelchair accessible
Most travelers can participate
Each traveler must present a valid passport or ID document that matches the name provided at the time of booking for successful entry to the Uffizi Gallery, Palazzo Pitti, Boboli Gardens, or Vasari Corridor.

Please provide the full names of all travelers when booking. Failure to present a voucher with all travelers’ full names at the ticket office prior to entry may result in denied entry to the attraction
Audio guide requirements: Each guest must use their own phone and headphones/earphones, as we do not provide devices or headsets. Please make sure you have at least 300 MB of free space for the audio guide app and that your phone is fully charged.
Date and time are fixed. Once your booking is confirmed, changes cannot be made. Entry is only valid for the specific date and time selected.
Cost of direct ticket 29.00 euro
Please note that the Uffizi Gallery does not have WiFi service available inside the museum.
Important: This is a self-guided ticket and audio guide product. It is not a guided tour. After receiving your official museum ticket from us by WhatsApp and email, you can go directly to the Uffizi Gallery entrance.
No physical meeting point is required for this product.
No QR code or password is needed. Click the audio guide link and it will open the app. Download it before your visit, as museum internet may be limited. Bring your own headphones.
This tour/activity will have a maximum of 1,000 travelers

Supplied by

Cancellation Policy

This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.

Traveler Photos

Gallery picture 1 (from a traveler's review)

Gallery picture 2 (from a traveler's review)

Gallery picture 3 (from a traveler's review)

Gallery picture 4 (from a traveler's review)

Gallery picture 5 (from a traveler's review)

Reviews

3.5

based on 41 reviews

Total reviews and rating from Viator & Tripadvisor

We perform checks on reviews

Sort by: Most insightful

Good communication through out

Joanne_P, Jul 2026

Good communication from Viator, straightforward provision of tickets and audioguide. Uffizi Gallery is one of the stand- out art galleries in the world- very busy ( July), entry time at 10am minimised queue to enter. The gallery is big, steep stairs to gain access to main second level gallery ( I presume a lift exists for people who can't manage them, but wasn't obvious to me). By the time your reach Caravaggio you will be wilting...

Great experience

Ellen_W, Jun 2026

It’s great, easy, and vey convenient to book Uffizi tickets through Viator.com. The site offer flexible date and time changes, and cancelations.

This is an site not...

Maria_S, Jun 2026

This is an site not recognized by Ufizzi gallery. I've explained them and show the prenatation and told me that i have to pay the audio guide because they are not recognizing those kind of sites. It should be only Ufizzi official.

Response from Host, Jun 2026

This issue happens when you do not read our instuctions. The Viator voucher is not the Uffizi Gallery entrance ticket. We send the official timed-entry museum ticket separately by email and, when possible, also by WhatsApp. We also send the digital audio guide app link with clear instructions on how to download it before the visit. The audio guide included in this product is a third-party digital audio guide, not the official Uffizi museum audio device. The Uffizi has its own separate audio guide service inside the museum, which requires leaving a document and returning the device after the visit. All of this information is clearly explained in the product description and in the instructions sent before the visit. Following those instructions saves time and avoids paying again for a service that was already included in your booking.

Meh

Hadia_K, Jun 2026

The audio guide app asks for a QR code or a login, neither of which are available. Can’t sign up, no QR code. For the audio guide, have to pay 6 euros at the entrance otherwise no QR code. Hidden fee should be mentioned. Average experience overall, not much ventilation in the museum itself.

Response from Host, Jun 2026

The instructions sent together with your official tickets explain the audio guide access process clearly. There is no need to scan any QR code or enter a password. You only need to click the audio guide link, and it will redirect you directly to the app. it was very simple process. This is also mentioned in the product description, so the process should be simple and straightforward. Regarding the museum ventilation, this is managed by the museum and is not related to the service provided by Florence with Locals.

Uffizi Gallery

Krystal_M, Jun 2026

I had trouble downloading the audio tour from inside of the museum. It was too late by the time that I saw that I should have downloaded it prior to entering the museum. I ended up renting an audio guide for me and my daughter. The museum is huge and there are a lot of exhibits to explore. It was nice to determine on my own if I wanted to spend more time exploring a particular exhibit.

Response from Host, Jun 2026

We are sorry the audio guide caught you out — it does need to be downloaded before you pass through security, as there's no signal once you're inside the galleries, and I completely understand how easy that is to miss in the moment. I'm really glad you still found your own rhythm through the museum and could decide where to linger; that freedom is exactly what we hope the visit gives every traveller. We're making the "download before entry" step more prominent so the next guest doesn't run into the same thing.

Long, Hot, and Silent

Jennifer_K, Jun 2026

The audio guide would not download for 2 of the 3 of us. Museum is large and overwhelming and I teach art. You are required to walk through all of the rooms to get to the exit and many rooms are crowded and warm. Not my favorite experience in Florence.

A lot of great Art, map and personal audio a 0, get a guide if interested in art.

Jacques_M, Jun 2026

The Map system was completely useless! Advance ticket was great. The entry location was great Audio points are ok

Skipped the queue and had an amazing guide

Saleh_M, Jun 2026

This is Florence so there will be multiple tourists waiting for multiple company representatives until the tour guide arrives and she made all the difference Galya told us the story of Michaelangelo and his sculptures as if she were telling it for the first time, with depth and passion, she also modified the tour by showing us David first since I had to leave earlier than the rest of the group. 10/10

Skip the line, the perfect deal!!

Ariel_Z, Jun 2026

Tickets where on time and on spot as they where supposed to, every thing ran perfectly. The Ufizzi Gallery is amazing with some of the mos important masterpieces in the world, it's worth every minute of line to buy a ticket..., but if you can buy in advance and skip the line, Do it!

Perfect service

Norma_R, Jun 2026

We had the best service in getting our tickets, everything worked out perfectly, they were very much on time

Great experience. Amazing...

Tia_B, May 2026

Great experience. Amazing museum. Easy entry with the purchase of the tour through viatour. Suggest this for all.

Uffizi

anthony_f, May 2026

The audio guide was a waste of money. You would be better off renting the audio unit at the museum. It was very confusing getting into the museum.

The Uffizi is amazing but...

Lillian_S, May 2026

The Uffizi is amazing but crowded at this time of year. Unfortunately, the tours just add to this even more. We booked an 11 o’clock entrance and came early. Then we were told our tickets said 11:45. I don’t think we received the proper notification unless it came while we were traveling which is always difficult. Still had to wait till 12 o’clock to enter. I thought the audio guide was difficult and did not receive proper instructions.

Uffizzi museum tour

Dominic_B, May 2026

Tickets were twice the price if I had bought them on the Uffizi website. Could NOT my get partner audio to work. Should have just got at museum audio tour. Could not access the printed guide due to WiFi and poor signal at the museum

Gallery worth seeing. Disappointed with tour instructions.

Steven_F, May 2026

We got to the gallery and queued for our tickets. Once inside, we had no idea of how to get our audio set as we had not been given instructions so continued without them only to receive instructions once we had left two hours later, as there was no internet signal in the building . This was very disappointing as we feel we missed out on lots of information. The instructions should be clear from booking the tour not sent near your time of entry. The gallery was amazing and worth seeing.

Do not buy this option

Pierina_H, May 2026

Viator ticket will not work and adding to wallet is useless. Real ticket arrived via App and Museum doesn’t have internet to download. Not sure how we needed to access audio so had to spend €8 per person . There was no one meeting and time was irrelevant according to museum workers

Response from Host, May 2026

For this product, the Viator voucher is not the official Uffizi Gallery entrance ticket. The official timed-entry museum tickets are sent separately by us via WhatsApp and email before the visit, together with the audio guide instructions. This product is a reserved ticket with digital audio guide, not a guided tour with a staff member meeting guests at the entrance. Guests can go directly to the museum entrance with the official ticket we send separately. We understand that the difference between the Viator voucher and the official museum ticket can be confusing, and we are working to make this clearer in the product description and instructions. Best regards, Florence with Locals.

Awful ticket experience

Carlos_T, May 2026

We got first in line and our tickets were not available. We had to look everywhere in our email WhatsApp nowhere to be found. When we tried to contact you in the help line it would disconnect. After several tries no one answered but our tickets were sent. We were the last ones to go in the line of probably 300 people. We have other tours with you but it was very frustrating and upsetting to try to go in a place when we already supposedly had reserved tickets You need to be better at giving instructions on how to retrieve the digital ticket and actually send it on time.

Response from Host, May 2026

We are sorry that the ticket delivery process was not clear enough before your visit. For this product, the Viator voucher is not the official Uffizi Gallery entrance ticket. The official timed-entry museum tickets are sent separately by us via WhatsApp and email before the visit, together with the digital audio guide information and entry instructions. This product is a reserved ticket with digital audio guide, not a guided group tour with a staff member meeting guests at the entrance. Once guests receive the official museum ticket, they can go directly to the museum entrance. We understand this caused frustration, and we are working to make the difference between the Viator voucher and the official museum ticket clearer in the product description and instructions. Best regards, Florence with Locals.

Uffizi

Elizabeth_P, May 2026

Downloading tickets was a nightmare-pay ahead of time so you can before you leave your home country. The museum was awesome- too much to see in one visit!

Wrong date tickets

Murali_R, May 2026

Viator sent us tickets for MAy 5 instead of May 6 and I had to buy new tickets again - please refund the amount for your mistake

Response from Host, May 2026

Dear Murali, Thank you for your review. However, we would like to clarify the full situation for future travelers. Your original booking was made for May 5, 2026, and based on that booking, we purchased the official museum tickets for 5 people. These tickets were bought directly from the museum and, once issued, they are non-refundable and cannot be changed. After the tickets had already been purchased, you requested to change the date to May 6. We understand that travel plans can change, but this was not an error on our side. The tickets were issued correctly according to the original booking date provided at the time of purchase. For this reason, we are unable to refund tickets that were correctly purchased and paid for on your behalf. We always do our best to assist our guests, but last-minute date changes after official museum tickets have already been issued are outside our control. Best regards, Florence with Locals.

Complicated

Julie_S, May 2026

Complicated because they don’t send electronic tickets. You have to jump through hoops to get the real tickets by handing over reservation tickets. Way too complicated. Why not just send legitimate tickets instead of having people run around a city?

Response from Host, May 2026

Thank you for your feedback. However, we believe there may have been some confusion with another activity with another company. For this experience, we send the official electronic tickets directly to the guest’s mobile phone and email. There is no need to exchange reservation vouchers or collect physical tickets elsewhere. This information is also clearly stated in our activity description, where we explain that tickets are sent directly to your phone. We kindly ask guests to check the details of the booking before leaving a public review, as the process described in your comment does not match the service we provide. Best regards, Florence with Locals.

"Tribunal" Room closed

Christi_K, May 2026

My only complaint is that they have the "Tribunal" room (key artists include Bronzino, Raphael, Titian, Correggio, and Pontormo) cordoned off, yet allow people to queue up just to come to the rope and look in the room for 3 seconds before they are ushered away. It makes absolutely no sense. You can tell that there are some paintings hanging in it, but you can't actually see them. I don't see the point.

Poor cellular service and no wifi

Sreenath_R, Apr 2026

The gallery is very nice, unfortunately cellular service was not great, so the digital guide did not work. Maybe if you setup a wifi network, may improve the service

Response from Host, May 2026

Mobile signal inside the gallery is outside our control, as it depends on the local network coverage and the building’s conditions. For this reason, we clearly mention in the activity description that the audio guide app should be downloaded before the visit. This helps ensure that guests can use it smoothly even if the mobile connection inside the gallery is weak. We always encourage guests to read the full description before their visit so they can prepare properly and avoid this type of inconvenience.

Way too expensive, just buy directly from the museum another time

MarianneThomsen_C, Apr 2026

I paid almost 50€ for this ticket, and it turns out the entrance fee was only 25€ if I had bought it directly from the museum. The entrance ticket comes in three different versions of which only one is accepted at the museum, so it took a long time to find the right one before I was allowed inside. Also, the ticket was supposed to include an audio guide. I never managed to make it work because it came via a different app, and there was no connection at all at the museum, so I couldn't download it. I should have just bought the audioguide directly at the museum as well. The problem with the connection at the museum is of course not Viator's fault. But nevertheless, I find the price of 49€ completely unfair. I wish I had done my research better before buying via Viator. Would definitely not recommend or use another time.

Response from Host, Apr 2026

Hello Marianne, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to clarify a few important points. Your booking was made through Viator, not directly through the official museum ticket office. For this reason, the final price includes several costs beyond the museum’s official entrance fee, such as platform commission, Italian taxes, service fees, reservation handling, staff support, and the digital audio guide service. This is why the price on Viator is different from the official museum ticket price. Please also note that we purchased and prepared your ticket before your visit date, and the cost for us is not only the printed museum entrance price shown on the ticket. Our service includes securing the reservation, processing the booking, sending the correct ticket information, and providing support before the visit. Regarding the digital audio guide, this service is provided through a separate audio guide app, as the Viator app itself does not provide the museum audio guide service. We sent the access instructions before your visit. Unfortunately, mobile connection inside the Uffizi Gallery can be limited, and this is managed by the museum, not by Viator or by our company. For this reason, we always recommend opening the audio guide link and downloading the app before entering the museum whenever possible. We are sorry if there was confusion with the ticket format at the entrance, but the valid ticket provided was the one accepted by the museum. Thank you again for your feedback. We are sorry that you felt the price was unfair, but we hope this explanation clarifies what is included when booking through a third-party platform such as Viator. Warm regards, Florence with Locals Team

Download actual tickets before you get there.

NEIL_H, Apr 2026

We were unable to download our tickets after waiting in line. We had a voucher Viator confirm code and the museum wouldn’t take it. Plan B- We found a bistro and got away from the thick stone walls, then we were able to get on What’s Ap and get our actual tickets that worked. This whole process took a long time. We learned. The museum was wonderful.

We found the process to...

Regan_W, Apr 2026

We found the process to get the tickets very easy and had no hiccups getting in. We appreciated the audio guide as well.

Lots to see

Theresa_P, Apr 2026

Downloaded the app to get the audio tour. In retrospect I could have just downloaded any audio tour and bought my own tickets. The museum itself was amazing. Also download the pdf tickets you get a day or two before They didn’t take the tickets through the Viator app.

Uffizi visit

GORDON_S, Apr 2026

big line outside the entrance and crowded inside too . There was a line so long for rooms 17 to 23 that the ushers came and broke it up . We didnt get to see those rooms . Botticceli room and Carravagio room also packed . Elsewhere was reasonable .

A bit stressful

Andres_B, Apr 2026

The museum is gorgeous but the business model that sends you the tickets via WhatsApp a few hours before os horrible.

Viator unclear

Jenna_R, Apr 2026

Very unclear instructions, the ticket gate would not accept what I was told was the ticket. Very frustrating experience with Viator.

Response from Host, May 2026

We would like to clarify that all instructions were sent to you in advance by email and WhatsApp, including the details needed for your visit. The important information is also clearly mentioned in the activity description on Viator. To make the process easier, we also provide an online guide with step-by-step instructions, especially for guests who may need extra help understanding how the tickets and meeting process work. We are sorry if there was still any confusion at the entrance, but we always do our best to provide clear information before the visit so guests can arrive prepared.

Digital audio guide would not download

Shirley_c, Apr 2026

The tickets arrived and we were able to get in on time but could not get the digital audio guide to work.

Response from Host, May 2026

We are sorry that you had difficulty using the digital audio guide. As mentioned in the activity description and instructions, the audio guide app should be downloaded before the visit to avoid any connection issues inside the museum or gallery. We appreciate your understanding and hope you still enjoyed your visit.