Amsterdam: Explore the Van Gogh Museum & His Masterpieces
Amsterdam, Netherlands
- 1 hour 30 minutes (approx.)
- Offered in: English
Explore our promoted experiences
Overview
As one of Amsterdam’s top attractions, the Van Gogh Museum attracts huge crowds. Spend less time waiting to enter and more time admiring iconic works such as *Sunflowers* with a skip-the-line admission ticket that guarantees your entry to the cultural institution. Plus, you can add on an audio guide to deepen your understanding of the works on show.
- Save hours of waiting time with handy skip-the-line entry
- Prebooking your tour guarantees your entry to this popular attraction
- Timed entry means you’ll be inside the Van Gogh Museum in no time at all
- An audio guide helps add context the masterpieces you see
What's Included
- Entry Tickets For The Museum
- Audio Guide (If option selected)
- Physical Guided
Meeting and Pickup
Meeting point
- Le TambourinMuseumplein 6, 1071 DJ Amsterdam, Netherlands
Customers will exchange their vouchers at the meeting point.
End point
This activity ends back at the meeting point.What To Expect
1
Van Gogh Museum
1 hour 30 minutes • Admission Ticket Included
Additional Info
- Confirmation will be received at time of booking
- Wheelchair accessible
- Stroller accessible
- No heart problems or other serious medical conditions
- Most travelers can participate
- This tour/activity will have a maximum of 10 travelers
Supplied by
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Traveler Photos
Reviews
3.4
based on 68 reviews
Maggie_M, May 2026
At no time in the booking process did Viatour say you need IOS 18 to download the purchased tickets. My phone is older and there is no option to download an older version of the app. The people at the museum were helpful but unable to admit us because the technical issue.
Beware, communication regarding the needed app was poor. If you have an older phone you cannot retrieve your tickets. A total waste.
Response from Host, May 2026
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand how frustrating this situation must have been. However, we would like to clarify that accessing your tickets does not require a specific app or device version. We follow a simple process where your e-tickets are sent the day before your travel date via email, and also via WhatsApp (if a number is provided). These tickets can be opened directly from your device without needing to download any application.
We regret any confusion regarding this and appreciate you bringing it to our attention. Your feedback is valuable, and we will continue working to improve our communication to ensure a smoother experience for all customers.
Dan_K, Apr 2026
Paid the fee....received the tickets via a pdf on my email.
Good system. We had an enjoyable experience in the Van Gogh Museum.
Response from Host, Apr 2026
Thank you for your feedback.
Samuel_B, Apr 2026
First of all, the price is obvoiusly more than double of what the museum charges. Official tickets were sold out so this was the only option. After purchase all I got was a dubious PDF document. It was supposed to be some kind of voucher to exchange for the actual ticket. The location in the document to meet and recieve the ticket was a closed restaurant inside the museum, only acessable with the ticket itself. So i contacted the seller via the Viator App, as i couldn‘t call because the phonenumber was canadian. They told me that I will recieve the tickets before the day of my travel via email. On that day, the tickets still haven‘t arrived so I sent another message. An hour later, I was told that my booked timeslot in the morning wasn‘t available due to high demand and the only available slot was in the afternoon. Since we hadn‘t made strict plans for the day, it was fine and at that point I was very desperate to get any timeslot available since my girlfriend had chrocheted an entire top in Van Gogh style. They confirmed it eventually, the next day at the museum everything went fine and we had a fantastic time, but the entire communication and uncertanty was very exhausting. I definitely recommend planning early and getting the tickets through the museum or official resellers listed on their website
Response from Host, Apr 2026
Thank you for taking the time to share your detailed experience. We sincerely apologize for the inconvenience and the uncertainty you faced during the process. We understand how stressful this must have been, especially when you were trying to secure tickets for a special visit.
At the time of your booking, there was a very high volume of requests in our system, which may have caused delays in our response time. We truly regret that our communication did not meet your expectations.
Regarding the pricing, our pricing structure reflects several factors, including additional surcharges, taxes, and the flexibility we provide. For example, our platform often makes tickets available even when customers cancel their tours at the last minute, ensuring that more visitors still have the opportunity to explore the Van Gogh Museum, even when official tickets are sold out.
We’re glad to hear that, in the end, you were able to visit and had a fantastic experience. Your feedback is very valuable to us, and we will continue working to improve our communication and overall service to provide a smoother experience in the future.
Laura_P, Sep 2025
Audio headset was great in the beginning, but a fine tuning is needed as to where to go next, for example, now proceed to the blank area. The food in the cafeteria could be improved. I had a timed entry ticket, but what good was that when the line was so long? Everyone around me was also complaining about it.
Response from Host, Oct 2025
Thank you for sharing your experience with us. We’re glad to hear that you initially enjoyed the audio headset, and we appreciate your feedback regarding the directions provided and the cafeteria services—we’ll certainly take this into consideration to improve future visits.
Regarding the wait at entry, we completely understand your frustration. Even with timed entry tickets, all visitors are required to go through the mandatory security check, which can sometimes cause delays during peak times. Unfortunately, this is beyond our direct control, but it is an important measure to ensure everyone’s safety.
We truly value your comments and will continue working on ways to make the experience smoother and more enjoyable for all guests.
Marcia_A, Sep 2025
Great experience but not happy about the cost
We paid $154. For this audio tour and the museum cost is $20 euro x 2 +$10.00 for the audio guide
You owe me $100.00
Not happy at all; please refund me some of my money
Response from Host, Sep 2025
Thank you for sharing your feedback. We understand your concern regarding the price difference. Please note that our pricing structure reflects several factors beyond the standard museum entry. This includes platform surcharges, local taxes, and the flexibility we provide. For example, our system often ensures ticket availability even when other customers cancel at the last minute, allowing more visitors to still enjoy the museum experience.
We regret that the value did not fully meet your expectations, but we hope you were still able to enjoy the audio tour and the museum’s remarkable collection.
CARMENDIAZIZA, Aug 2025
Great museum! Great option if you forgot to book your tickets directly in advance. It will take around 2 hours and they have cafeterias
Response from Host, Aug 2025
Thank you for your feedback.
Rona_S, Aug 2025
Loved the audio tour of his life and paintings. So wonderful to see so many originals in one place and hear the words from his letters.
Response from Host, Aug 2025
Thank you for your feedback.
Phillip_C, Aug 2025
There is no such thing “as skip the line” when you arrive at designated time you join the current line irrespective of how long the line is. How can someone advertise that you can skip the line when clearing upon arrival and you are advised by security at the door no such thing exists and you just join at the end of the current line. Do not pay extra or believe you are getting anything additional.
Response from Host, Aug 2025
Thank you for your feedback and for bringing this to our attention. We’re sorry for any confusion regarding the "skip-the-line" feature.
To clarify, "skip the line" refers specifically to bypassing the ticket purchase line at the entrance. With reserved access, you do not need to wait in line to buy tickets on-site. However, like at most major attractions, a standard security check is required for all visitors, and depending on the time of day, there may be a queue for that.
We appreciate your comments and will continue working to make the experience and expectations clearer for future visitors.
Shane_O, Aug 2025
The museum is a waste of time , Van Gogh doesn’t have enough work to fill a museum .
If you wanna pay whatever price you find to go stand in front of 2 or 3 of his very overrated most famous pieces … it’s your money
But it’s not worth the time or money . Just go to the Rijksmuseum right next to it for pretty much the same price and see 100’s of much more impressive pieces of art
Response from Host, Aug 2025
Thank you for sharing your thoughts. We're sorry to hear that the museum didn’t meet your expectations. While the Van Gogh Museum may not house a vast collection like the Rijksmuseum, it offers a deeply personal and focused experience dedicated to Van Gogh’s life, artistic journey, and legacy. Many visitors find value in seeing his works up close and understanding the context behind them through letters, sketches, and curated exhibits.
We understand that every visitor has different preferences, and we appreciate your feedback as it helps others choose the experience that’s right for them.
Hue_L, Aug 2025
Van Gogh museum was wonderful. So glad we went. The audio really helped us to fill immersed in the experience and understand Van Gogh as an artist and a person. We received the tickets by email a day before allowing us to skip the queue.
Response from Host, Aug 2025
Thank you for sharing your feedback with us.
Lubov_B, Aug 2025
Per instructions, I expected to have to exchange the voucher (electronic) for tickets. No need to worry about it. You actually will receive e- tickets.
Response from Host, Aug 2025
Thank you for sharing your feedback with us.
Robert_W, Apr 2025
Viator cancelled our tickets day before. We received prompts to download tickets but y=they app and/or email didn’t have link to that request. So, they cancelled our tickets purchased two months in advance!
Response from Host, Apr 2025
We’re very sorry for the inconvenience and frustration you experienced. We completely understand how disappointing it must have been to have your tickets canceled, especially after booking so far in advance.
Unfortunately, the tour was canceled due to a technical glitch on our end, which also affected the delivery of your e-tickets. While the system may have sent prompts to download your tickets, the actual links did not generate properly due to this error.
We sincerely apologize for the disruption to your plans and are working to prevent similar issues in the future
Thank you for your understanding, and again, we truly regret the inconvenience.
Andy_D, Apr 2025
Zero stars if I could. Stay away from this one. We could not find the tour operator to get the entry tickets. I confirmed with museum personnel and verified that the listed meeting point does not exist and was permanently closed. Called Viator and they also were not able to contact the tour operator. Traveled from the US to the Netherlands to see the Van Gogh Museum and left empty handed. To say that we were extremely disappointed is an understatement. Hope Viator clears this situation up and that I at least get my money back soon.
Response from Host, Apr 2025
We’re truly sorry to hear about your experience and the disappointment it caused — especially after traveling such a long distance to visit the Van Gogh Museum.
Unfortunately, the tour was canceled due to a technical glitch on our end, which also affected communication with the local operator. We completely understand how frustrating and upsetting this situation must have been, and we sincerely apologize for the confusion regarding the meeting point and the lack of support at the time.
Please rest assured that your refund is being processed.
Again, we deeply regret the inconvenience and appreciate your patience as we work to ensure this doesn’t happen again.
Cynthia_C, Apr 2025
A must see with the audible. We did the highlighted version which was perfect for us. Hoped to see Starry Night:(
Response from Host, Apr 2025
Thank you for sharing your feedback with us.
Noreen_L, Mar 2025
Loved the museum experience but the guide changed the meet up time and did not show. Museum staff tried to help us connect but a no go.
Response from Host, Mar 2025
Thank you for sharing your feedback with us. We're glad to hear you enjoyed your museum experience. We apologize for any confusion regarding the meet-up time and the guide situation. Please note that our tours are self-guided with an audio guide, and we regret any inconvenience caused by the changes you experienced.
We appreciate your understanding and hope to welcome you back for a smoother visit in the future.
Tracy_H, Mar 2025
Definitely recommend getting skip the line tix - makes access much faster, and guaranteed entrance on the day we planned.
Response from Host, Mar 2025
Thank you for your feedback!
Lee_C, Mar 2025
The exhibition was good, but the “Skip the line ticket” is not accurate. We had to line up for 10minutes in the freezing cold with everybody else!
Response from Host, Mar 2025
Thank you for your feedback! We're glad to hear you enjoyed the exhibition.
We’d like to clarify that our Skip the Line tickets allow guests to bypass the standard ticket purchase queue. However, for security reasons, all visitors must go through a mandatory security check, which can sometimes result in a short wait, especially during peak times. We understand that waiting in the cold can be frustrating and appreciate your patience.
We hope this didn’t take away from your overall experience, and we’d love to welcome you again in the future!
Nicolina_B, Mar 2025
We die not recieve the tickets. Had to Phone and write. With mann problems and to Latein we got them.
We had to wait in line. No Reservation access.
Response from Host, Mar 2025
Thank you for your feedback. We’re sorry to hear about the difficulties you experienced. Please note that your tickets were sent to you the day before your travel date. We understand that receiving multiple emails can sometimes cause confusion, and we appreciate your patience in reaching out to our team for assistance.
Regarding the waiting time, while our tickets include reserved access where applicable, but the venue may still require all visitors to go through security checks, which can lead to some delays. We appreciate your understanding and hope you still had a wonderful experience.
Sari_I, Mar 2025
It was a fantastic experience. Beautiful art work. The audio guide was helpful even though the head phones didnt work properly. There was a lot of people around aswell
Response from Host, Mar 2025
Thank you for your feedback.
Edyta_S, Feb 2025
Excellent history lesson with plenty of background stories. I have learned a lot. Seeing all paintings in reality makes experience stay with you.
Response from Host, Mar 2025
Thank you for your feedback.
Linda_G, Feb 2025
I can’t believe how much I learned about Van Gogh. I have a new found appreciation for him and the brilliance behind his work. I’m so glad I went.
Response from Host, Feb 2025
Thank you for your feedback.
Duncan_M, Jan 2025
Your system was quite unclear about how the tickets are available. The tour itself is very good but there are much better ways to obtain tickets.
Response from Host, Jan 2025
Thank you for your feedback. We're glad to hear that you enjoyed the tour itself! However, we're sorry for any confusion regarding the ticket delivery process.
To clarify, after booking, we immediately send a confirmation message to inform our customers that their tickets will be delivered to them the day before their travel date. In your case, the tickets were indeed sent on schedule the day before your trip.
We understand how important clear communication is and are continuously working to improve this process to ensure a smoother experience for all our customers. Thank you again for bringing this to our attention, and we hope to assist you with future bookings!
Chris_I, Dec 2024
We received the tickets in advance and, from the feedback left by previous customers, thought it best to contact the seller as of 24h prior the event in order to avoid any confusion and disappointment. Good communication and swift return from the seller.
Response from Host, Jan 2025
Thank you for your feedback.
Sean_O, Dec 2024
The Van Gogh museum was amazing. We booked very late and although the museum was sold out for the day we wanted we were able to get tickets via Viator. And we highly recommend the Audio Tour option, it was very informative. Highly recommend
Response from Host, Dec 2024
Thank you for your feedback.
Olivia_F, Dec 2024
An amazing experience learning about the life of Van Gough and his art. This is an expensive experience compared to purchasing tickets through the official museum website, however, it is worth it if you want to buy last minute tickets.
Response from Host, Dec 2024
Thank you for your feedback.
Rosy_Z, Dec 2024
We were not able to find the meeting spot. Left a message on the local Viator phone umber because we had trouble downloading the tickets, but never heard back.
Response from Host, Dec 2024
Thank you for your feedback, and we’re sorry to hear about the confusion during your visit. To clarify, the tickets for your audio-guided tour were sent to you via email the day before your travel date. As this was a self-guided experience, there was no designated meeting point or guide to meet. You could have simply proceeded directly to the museum entrance and entered with your tickets.
We understand how frustrating it can be to encounter issues downloading tickets and not receiving a timely response when assistance is needed. We’re actively working to improve our support processes to ensure a smoother experience for our customers.
We hope to have the opportunity to provide you with a better experience in the future.
Stephane_A, Nov 2024
Tickets are more expensive but that's the price to pay to visit this fabulous museum when there are no more places available. Very good communication with the seller, tickets are received by mail the day before the visit and completely compliant. Thanks !
Response from Host, Nov 2024
Thank you for sharing your feedback.
John_K, Oct 2024
Amsterdam was lovely; however, the Van Gough museum was not. We were told to wait for your tour guide near the silver cube near the entrance. Nobody showed up. The tour did not occur. We were disappointed. John (pack2inc@comcast.net
Response from Host, Oct 2024
Thank you for your feedback, and I apologize for the confusion and any disappointment during your recent visit to the Van Gogh Museum.
Our tours are self-guided, meaning there is no guide to meet guests at the museum entrance. Upon arrival, you can proceed directly to the museum entrance at your scheduled time with your ticket. We’ll clarify this detail further in our tour instructions to prevent any similar issues in the future.
We truly value your feedback and hope to have the opportunity to provide you with a more enjoyable experience on your next adventure.
Andy_S, Oct 2024
It was great to visit Van Gogh on short notice, during the transit at Schipol. This is impossible without Viator. The ordinary line is too long.
Response from Host, Oct 2024
Thanks for your feedback!
Daniel_F, Sep 2024
We could not find the meeting place as it was inside the museum. You can’t get into the museum without a ticket and the voucher provided was therefore useless. We ended up having to buy tickets and audio sets. We could not call due to time constraints and international calling restrictions. There was nothing in the communications that indicated tickets had been sent and the museum staff advised they had other guests who had the same problem with Viator. And not least, was Viator’s fee was 3 times the cost of a museum ticket. Why and for what service? This was not a semi-private tour only audio. In a chat with Viator you claim the tickets were sent. Where were they. Your communications repeatedly advised of a process where the vouchers would be exchanged for tickets. An impossibility. This entire process was incompetent and misleading as well as an overcharge for no service provided. The wise customer relation move would be to give a refund rather than insisting the tickets were sent, especially considering your repeated instructions that vouchers were to be exchanged for tickets and there was no accessible meeting place. Please do the right thing here and acknowledge your failings and give a refund.
Response from Host, Sep 2024
Thank you for taking the time to share your experience with us.
We sincerely apologize for the confusion and inconvenience you faced due to unclear communication regarding ticket access and meeting arrangements at the museum. Your feedback is invaluable, and we want to make this right for you. Please reach out to our customer service team directly, so we can investigate this matter further and discuss a possible refund or resolution that meets your needs. We appreciate your understanding and hope to restore your faith in our services.
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Amsterdam: Explore the Van Gogh Museum & His Masterpieces
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