Top Moab ATV Tours

We had an exceptional experience on our ATV tour with our guide Tyler. He is genuinely one of the best tour guides I’ve ever come across - keeping the experience fun, exciting but also safe - and took regular stops to ensure everyone was comfortable with what we were doing. The actual ride itself was top tier - thrilling and such incredible scenery, the equipment was in good condition and modern. I’ve rated 5 stars based on the actual tour experience, I do think it’s important to highlight though that the customer service when we arrived at the rental place was a bit poor: We had booked through Viator a good 2-3 weeks or so in advance and received a confirmation email etc. When we arrived the lady we were served by just seemed to have such an attitude and her tone was completely off - she said name and kept asking if ours was on the screen, which I repeatedly stated it wasn’t, she then started simultaneously flapping around with ‘name, confirmation number, name’ all of which I was trying to show her. She then came round to view my phone screen after stating I was probably in the wrong location (which I wasn’t). What essentially prevailed is they hadn’t added our booking to their system when they accepted the Viator booking - and so they had to manually add it on. Mistakes like this happen and it wouldn’t have been a problem at all if this lady wouldn’t have made us feel like an absolute inconvenience - stating the guide was going to need to wait etc whilst our details were captured - for reference we arrived at 355pm when the tour said a 415 start time. Thankfully there was another lady working the desk (Rhonda) I believe, and she was exceptional, she had clearly recognised the poor attitude of her colleague and stepped in to sort us out and rescue any level of service In summary, bloomin’ amazing tour and would do it again in a heartbeat, with exceptional guides…. but when something like a tech hitch happens, don’t make the customer feel like an issue!