Top Italy Wine Tasting Tours - page 119

Theresa was a fantastic guide. She shared information fluently in English and immediately translated everything into Spanish, making sure everyone could follow. One point that could be clearer in the tour description is that the commentary would be given in both English and Spanish. We had not understood from the booking information that everything would be translated into Spanish throughout the day. My husband and I nevertheless had a wonderful day discovering Pienza and Montepulciano, visiting two traditional family wineries, tasting wines including Sangiovese and Brunello, and enjoying an excellent lunch at a restaurant Theresa had thoughtfully booked for us. There was an unfortunate incident in Pienza when two travelers did not return to the bus at the agreed meeting time, despite being called for at the plaza. After waiting a few minutes, the group departed, but the bus ultimately had to return about 10 minutes later to pick them up. Theresa handled this stressful situation professionally and with genuine concern for the missing travelers. She should certainly not be blamed for travelers failing to arrive at the meeting point on time. The organization by Ciao Florence could, however, be improved. A more accurate passenger list, maps showing clear meeting points, and a clear policy for late passengers would make the experience less stressful for both guests and guides. Overall, a beautiful day in Val d’Orcia, and Theresa deserves special recognition for her professionalism, kindness, and dedication throughout the tour.