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What are people saying about Cancun

Gregory_B, Apr 2026
Chichen Itza Day Tour
The adventure began with a 6:30 a.m. hotel pick up. Comfortable coach travel to and from the destination(s). Total travel time for the day was around 4 hours. First stop was a commercial Mayan establishment with plenty of souvenirs and other things to buy. A traditional Mayan blessing was performed by a shaman. Engaging and interesting. The second stop was Chichen Itza. The Mayan Warrior Temple is amazing. As is all the remaining archaeological evidence of this ancient city. The grounds are overrun with trinket sellers. They are located all over the temple grounds. Very distracting to the solemnity of the place. Super hot and humid the day we visited…+90 degrees F. Third stop was the Cenote. Very chaotic at this stop. You’re kind of just let loose figuring out the swimming preparations. Keys for your locker, locker locations and safety vest assignment. The Cenote was so much fun. We jumped off a platform into that amazing pool of water. Exhilarating. The lunch provided was a Mexican buffet. It could be eaten before or after the Cenote swim. The buffet was delicious and plentiful! The final stop of the day was the city of Valladolid. The city center courtyard was inviting and had nice areas for great family photos. The church across the street was interesting as well. All of the stones used to construct the church building were remnants of Mayan architecture. The local merchants were many and various. We loved the local ice cream! We slept on the way home to our hotel. Luis our travel guide is half Mayan by birth. He was super knowledgeable. We found that his narration was really interesting. However he did the narration in English and Spanish, switching between the two very quickly. Often difficult to follow. The bus driver Eduardo was polite and helpful. We had a wonderful, very long day!
Michael_C, Apr 2026
Best prices, Awesome Service
Best prices, Awesome service. Here are my details: This was the first time visiting Cancun. I had my doubts about using Cancun Elite but they got very good review so I decided to take my chance. When the day arrived, I was not sure how and where to meet up with the driver. The app did not display the company but only provided Cancun airport as the pickup location. I could have contacted the provider but I didn't. I'd just trusted the process when I get there. My flight was delayed by 45 minutes. When I landed in Cancun, I received a google voice text message from my driver Alfredo saying that he will be the operator to take me to my resort. I couldn't respond to his text message because google voice displayed "Unsupported destination." DO NOT use your google voice number for the contact. Somone contacted me on my secondary contact phone number that I've provided (i.e. my cell phone number). I have Verizon Unlimited Welcome plan and Mexico is covered within the plan. We weren't able to communicate effective due to the noise and language barrier but I let them know that I was at immigration. After exiting immgration, there were many vendors trying to help and/or confuse me with finding my shuttle. I ignored them and walked straight OUTSIDE the terminal, passing by a line of taxi booths on my left. I saw many shuttles from different companies loading up passengers. Then I saw Alfredo holding up my name. He was a nice gentleman. He loaded up my luggages and validated my information. After that, I was all good to go. The van was clean and in very good condition. I got a nice smooth ride to my resort. I was concerned about the return pickup. I've purchased a roundtrip ticket but my app did not show the return and my flight was rescheduled by JetBlue, so I was concerned about the trip back to the airport. I've contacted the company via the app, they responded quickly and confirmed my pickup date and time. On the day of pickup, I got a text message on the exact time of arrival and the driver name. I got picked up and arrived at the airport early. Now, all I needed were JetBlue QR Code and passport. My return flight to Orlando arrived early. Thank you Cancun Elite. And Thank you Jesus!
Dawna_T, Apr 2026
Excellent highly recommend!
Carlos met us at the airport. It was extremely easy. We had excellent communication from the start with the company. Ronaldo was our driver, extremely friendly knowledgeable five star service! I highly recommend this company due to professionalism, cleanliness, and service. I would absolutely book with them again!
Vely_V, Mar 2026
Friendly, Punctual, and Reliable
From the reservation, to the arrival and departure it was a great experience! From the moment we reserved the ride, we were able to communicate with customer service to verify and confirm the pickup time from the airport, the person who was expecting and guiding us to the vehicle, and the driver who was very friendly and helpful made our round trip smooth, trustworthy and reliable.
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