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Alicia_S, Mar 2026
Kevin at STP Caribe was great
I was texted through What’s App with explicit instructions on where to meet up after exiting the airport. Kevin was friendly, offered us cool towels to wipe our hands and face, opened our doors, loaded our luggage and was the perfect gentleman. The limo had water, snacks and beer. Great experience and Kevin was great!
Diane_C, Mar 2026
Excellent experience - safe travels were delivered.
It was very easy to locate the driver at the airport. Much easier than some of the other companies that I've used in the past. The drivers were very courteous, vehicles were clean and the drive felt very safe. English wasn't maybe the best but it was not impactful at all to a positive experience. The communication was excellent. The driver was going to be a few minutes late and let us know.
Ketphachanh_L, Mar 2026
CUN Aiport roundtrip services
Service provider reach out via What’sapp and mobile phone, upon arrival to CUN airport. Gave pickup details, and meeting locations with images of pick spot and company logo of shuttle. Great customer services and awesome hospitality! Highly recommend this company and services!
Dustin_H, Feb 2026
The booking, meetup, and...
The booking, meetup, and execution were perfect. The gave instructions the night before our flight to make it easy to find them upon arrival. After landing, the staff were in contact again to be sure we knew where to find them. We easily found them at The Welcome Bar just outside of Terminal 4, and were quickly on our way to the hotel. On our return, the staff was waiting for us when promised, quickly got us back to the airport, and we were on our way. What could easily be the most stressful part of a trip was made SOO easy by the staff of Advance Traveling! Thanks!
Charlotte_L, Feb 2026
Our driver was on time...
Our driver was on time and very professional. He was very nice and got us where we needed to be efficiently and on time. We were nervous to use the shuttle/bus services with it being our first time out of the country and they put all of our worries at ease. Highly recommend, especially for travelers than mainly speak English.
Henry_R, Feb 2026
Quality Service
Excellent communication throughout booking. Easy to set up and company verified our “out of the way” destination. We were met exactly where we were asked to meet. Our luggage was carried to vehicle by friendly and professional personnel. Our SUV was clean and well equipped. Our driver was friendly and professional.
Excellent experience and will use service again.
Talia_M, Feb 2026
Clean, kind and on-time!
The drivers we had were so kind. It did take about 20 mins to get our ride to arrive at the airport and they claimed there was an accident on the road. (I don't think that was true bc I checked google maps, but its not that big of a deal.) The cars are impeccably clean and the pick up from our hotel was exactly on time!
Joshua_L, Feb 2026
Perfect transportation...
Perfect transportation experience beginning to end! I’m so glad we went with this company Luis & Miguel were great. Easy, clear communication after booking online, and also through customs arrivals. Our driver was easy to find, waiting for us right outside baggage claim. He took care of our bags while we cooled off in the crystal clean SUV with cold beverages. That was such a nice treat! Flying into CUN airport is definitely an overwhelming project we had just flown 5 hours so this was such a smooth, great way to start our vacation.
Chad_M, Jan 2026
Great experience, professional and easy.
After booking on Viator, you have to still visit the ticket window to get your actual tickets. If you book a round-trip ticket, you use the same ticket to get on the ferry when you return, don’t lose it.
There are two lines for departure. One for the sailing excursion and one for the ferry. Just ask a staff member, they were very helpful.
Boarding is super simple, I recommend sitting outside, it’s beautiful.
Chris_R, Dec 2025
Mr. Gomez for Prez
From the second I landed, they were helping me via text. When I met my driver, Mr. Gomez even offered a cool towel so I could freshen up before the ride to Playa del Carmen.
What a ride. Mr. Gomez is one of the real ones—funny, easy to talk to, and clearly someone who takes pride in his work. His family is his driving force, and you can tell he holds himself to a high standard. It was his daughter’s birthday and he was out there hustling to help cover a cake for 22 people, yet he stayed upbeat and positive the whole way.
I’d recommend a ride with Mr. Gomez to anyone. Bonus: I sat in the same seat Eagles QB Jalen Hurts sat in… Go Birds!
PS - He's a fan of the non-lethal Chicago Bears
Abimbola_A, Dec 2025
Rene communicated with me...
Rene communicated with me throughout the process. My flight was delayed by over 3 hours but they were very understanding and helpful. The driver, Martin was very nice. The car was clean and spacious. Even though I got the address wrong, he wasn’t upset. He made sure I got my resort safely. I would definitely use this service again.
Cari_Z, Jul 2025
Easy service to get to/from airport
We arrived earlier than expected and our driver was already outside. He sent a text as we were waiting for our luggage and described what he looked like and where he would be standing once we excited the airport. We found him pretty easily. We did have to wait outside in the heat until another party came in but that’s no fault of theirs, as we were early. But we only waited maybe 15 minutes. The bus was clean and air conditioned.
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