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Alyssa_B, Jun 2026
Extremely professional, punctual, & safe ride
I was picked up exactly on time & communication with the company was very thorough & quick responses. I was very nervous about travelling alone to go back to the airport from my resort in playa del Carmen to Cancun airport, but my driver made me feel incredibly safe & well cared for. Will definitely use this company again when returning to Mexico! Thank you!
Shivum_K, Jun 2026
Great experience overall
Booked two one ways since I wasn't sure of our return details when booking the transfer to the hotel. Both times the transfer went very smoothly. On the pickup, there was a person holding my name on a sign by the welcome bar. After greeting him, he asked us to wait a few minutes for the driver, then took us over to him. The shuttle van was clean and very large. My only minor complaint was the Whatsapp response time wasn't always quick, but I always got a response eventually which answered/resolved my inquiries.
Brian_L, Jun 2026
Another Great Roundtrip Cancun Airport Transfer.
Another successful Cancun Airport to Hotel Roundtrip Transfer with Go Mextour! The drivers were on time for both of my transfers, the vehicles were super clean and the drivers friendly, safe & courteous. Also, excellent communication via e-mail and WhatsApp text to ensure everything was in order. I would not book any other transfer service other than Go Mextour!
Amy_P, Jun 2026
Highly Recommend Booking Prior to Arrival in Cancun
The pickup was a bit complicated in the beginning trying to find our driver at the airport in the midst of all the people however I just texted via Whatsapp and connected shortly afterwards. The round trip transportation was perfect for the family and included a booster seat for our grandson. The van was comfortable and dropped us at the door of our hotel and pick up was very smooth.
Tyrell_D, Jun 2026
Ride in style
Loved everything about this experience from pick up to drop off
The pick up:
First they greet you at the airport roll your bags to your car offer cool, hand towels as your walking into the vehicle they have also to refreshments. The ride was very smooth, and you can hook up to the ox if necessary.
The drop off:
They arrived to the resort 20 minutes early with the same experience of the cool towel and refreshments. I would absolutely book this again.
Nichole_S, May 2026
Great shuttle service in Cancun
This company was great they texted me to communicate everything we needed to know. When we arrived we found our Happy Shuttle rep outside of the terminal just as they described. We had a short ten minute wait and our van arrived and took us to our resort. They were on time for our pickup going back to airport and both rides we were the only passengers so there were no other stops to be made. The drivers were friendly and I will use them again when we return to Cancun.
Alan_H, May 2026
Reccommend
Dispite us being delayed by technical issues at the luggage pick up and then getting the full case search by customs security when we exited the airport Juan Daniel was there in the hat waiting for us. Quick walk to the car, where we freshened up with some cleansers and much needed ice cold face towels we were soon on our way in the extremely nice Large SUV. The journey was smooth Juan was friendly and very polite it only took an hour to our hotel with traffic and a couple of coronas helped that time go by as well.
Definitely recommend this company and Juan Daniel.
Joel_H, May 2026
Transportation from Airport to Resort
Most importantly, communication was excellent, our driver was patient as our bags were delayed from the plane and then we were seached.. sigh he waited and was communicating with us patiently. We met him our names were on the tablet and he was exaxtly where he said he would be. We were concerned about the vehicle being too small for 4 people with golf bags however it fit alll our bags and clubs. Our vehicle was clean and vehicle was newer model with cold AC and beer was cold wirh refreshing towel.
Thomas_S, Feb 2026
Awesome!
Folks, we had to book a ride due to a flight issue we had and were late getting to Cancun. I was able to book a ride the day we were going and we were way more than pleased! Luis hit us up on WhatsApp with in an hour and made sure we had absolutely no issues. Our driver was at the airport waiting for us and nice as can be. Would 100% recommend them to anyone!
Kevin_W, Dec 2025
It’s pretty chaotic at...
It’s pretty chaotic at the airport and hard to find the guy with your sign. Cell service is spotty and internet was not working so it’s impossible to communicate with the service provider. After about 20-30 minutes we finally saw/found our guy with the sign. He then contacts the driver to come in for pick up and off you go.
Suggestion to operator: list the phone number of the sign guy so we can let him know we are outside waiting and where we are.
Ajay_P, Dec 2025
Excellent service
I cannot say enough good things about this company. Our flight got cancelled and we informed them the day of the flight and they promptly changed the booking for the next day. They communicated extensively with us and our driver was waiting for us when we arrived. Highly recommend. We are still on the trip and will post a review for the pickup
Cari_Z, Jul 2025
Easy service to get to/from airport
We arrived earlier than expected and our driver was already outside. He sent a text as we were waiting for our luggage and described what he looked like and where he would be standing once we excited the airport. We found him pretty easily. We did have to wait outside in the heat until another party came in but that’s no fault of theirs, as we were early. But we only waited maybe 15 minutes. The bus was clean and air conditioned.
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