From Cancun Airport Private Transfer
Badge of Excellence
Cancun, Mexico
- 1 hour (approx.)
- Pickup offered
- Mobile ticket
- Offered in: English
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Overview
Skip the stress of the timeshare touts and the long shuttle lines and start your vacation the mellow way, with a private Cancun airport transfer. Sit back and relax with a complimentary beer or bottled water as your driver transports you direct to your hotel. One convenient flat rate fee covers groups of up to seven, making this a great-value choice for larger groups: upgrade to make the journey round-trip.
- Travel from the airport in a private vehicle with complimentary drinks
- Private driver assists with bags and takes you directly to your hotel
- Prebooking online means no need to worry about carrying cash
- Upgrade to round-trip for peace of mind as you start and end your vacation
What's Included
- Private transportation by air conditioned vehicle
- Baggage assistance
- Gratuities
Meeting and Pickup
Pickup points
Select a pickup point
Pickup details
We can pick up all the passengers in hotels , hostals and Airbnb only with the correct address,
Drop-off point
- Cancún, Quintana Roo, Mexico
we can drop you off your hotel or any destination
Operating hours
Select your preferred transportation option to see hours.
View tour option
What To Expect
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Stroller accessible
- Most travelers can participate
- This is a private tour/activity. Only your group will participate
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Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Featured review
I was very thankful that they came back to pick us up to go to our hotel.
Our plane was later leaving the Montreal we had about 450 passengers. When we got to the Cancun airport it took over 2 hours to unload the plane so we were told that the driver could not wait. Once I talked to someone a Viator They fixed everything everything and we were picked up and brought to our hotel.
Again thank you very much.
Gisele Poirier
Reviews
4.5
based on 755 reviews
Review summary
Last 12 months
84 reviews
Select a theme to learn more
Travelers consistently praise the pickup logistics for their timeliness, clear communication, and efficient coordination, often facilitated through WhatsApp updates. Drivers are described as professional, friendly, and accommodating, frequently arriving early with personalized signs and providing smooth, safe rides in clean, spacious vans with effective air conditioning. The overall transit experience is noted for comfort and reliability, with courteous service and helpfulness enhancing arrivals and hotel drop-offs.
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Airport transfer. Easy to find driver. Polite and courteous provided refreshment. I would use this service again.
Our driver Orlando was very professional, very respectful, amazing customer service and I appreciate everything and the services he provided us. He made the experience feel safe and welcoming.
Did not work out for us due to flight change. Did not find the correct driver even after calling to ask for assistance. Frustrating.
Response from Host, Sep 2026
We sincerely apologize for your frustration. However, it seems you took an unauthorized taxi, and they did not contact the correct number. Unitravel provides two dedicated client phone lines open from 7:00 AM to 10:00 PM, along with 24/7 emergency support.".
The transport to my hotel was fantastic. Trying to coordinate my previously paid for return trip is where it got interesting. I had to message the company to ask about what time I was gonna be picked up for my return trip. I was told “Uno Momento “4 1/2 hours later I was told someone would be picking me up. That’s all. Because of that I had to go find another company to take me back to the airport. I paid for a full job to be done. They only did half the work. DO NOT BOOK THIS COMPANY.
Response from Host, Jul 2026
We are sorry about the situation you experienced. However, your transfer was assigned and the driver arrived on time—the scheduled pickup was for 8:00 PM. If you had responded and cancelled the transfer beforehand, you would have received a refund; but since you cancelled at the actual pickup time—once the driver was already at the hotel—how could we process a refund?.
Esmeralda was great!! Our flight was late to arrive to the airport and our other airport transfer was unable to accommodate us any longer. Unittravel saved us when it mattered most!! The Cancun airport can be a little scary and intimidating due to the multiple individuals offering you rides, but you’re unsure who you can trust. I was able to book the new airport transfer and be picked up within 15 minutes.
The van was comfortable, great A/C, the driver was very nice. He was on-time and got us to our destination without any delays.
Super easy. Driver was courteous and knowledgeable. Gave us a run down of the area, and helped with our bags
I was advised that I would need to pay additional for my trip as there was an error on location. I booked using the hotel address and was confirmed. There were further confirmations sent and reminders of payment coming out on a certain date. There were WhatsApp conversations with the local provider, Unittravel, advising on pick up times, what to do in the event of flight delays...etc. The payment processed. When we arrived at the airport, the driver advised that I needed to pay a additional funds for my return transfer as "I" made the error. Followed up with local company Unittravel and Viator. I was advised that it was "my fault" and that what I had paid for a return transfer was now only being applied to one way trip and I was on my own to book my own return transfer to the airport at the end of the trip. The local operator engaged in back and forth via WhatsApp and basically said either I pay extra or I am on my own. I argued the point, and they became condescending and rude. I contacted Viator via their web chat feature and were not supportive or helpful at all. Basically the same as the local operator - you are on your own. We booked a private car for the return to the airport and the cost of the one way was 50% less than the Viator rate. I feel like I was totally scammed.
Response from Host, Mar 2026
The Viator platform lets you select the lowest transfer cost and allows you to enter any hotel name; it then gives you your confirmation. But you know you paid for a Cancun area hotel, and your hotel might be in Tulum. There's a big price difference. You're the one being scammed because you knew which hotel you were staying at.
Overall, good service! I booked this transport a week before I traveled. The communication was very good, they let me know ahead of time that if I needed pickup from different terminals, to let them know as it would be an additional fee. I was able to easily message them on whatsapp once I was ready for pickup. Straight drive to the hotel was very convenient, gracias!
Absolutely great shuttle service! Very responsive, timely, and our driver Juan was fantastic!! He met our requests on arrival! Asked for some beers and he delivered, 10/10 the best shuttle service we have had here
Eric was fantastic. Opened the door for us helped with luggage and is an excellent driver, he went above and beyond.
Excellent transfer- highly recommend this service.
On time and no hassle airport transfer that is reliable.
I booked for a special occasion to be picked up in a SUV style vehicle Escalade and I made that very clear on my booking. They were an hour late, never looked for us, kept texting saying they were coming shortly in 5 mins, 20 mins later for over an hour and then show up in a regular shuttle van. I asked the driver about the car we booked and he said he didn’t know anything about that. I spent time on customer service support making sure I booked the properly car for my husbands 50th birthday so this was highly disappointing. We have dinner reservations shortly and we are leaving an hour late to drive an hour away to playa del Carmen from Cancun with a lot of traffic and rain.
Response from Host, Mar 2026
Our transportation company does not sell luxury vehicles, only private transportation. You paid an affordable price; you know that what you paid is not the cost of a luxury vehicle. And the traffic problem is not our fault either. You were kept in touch by phone the entire time.
It iwas prompt, professional,and
friendly. Our driver Orlando was extremely nice informative and very friendly. Enjoyed our 45 minute drive.
Unit Travel was on time, clean, courteous and reliable. Will use them again. We used the RT and glad we did.
Great service!
This company is very accommodating and prompt. Juan our driver was very nice and got us to our resort quickly.
We had a great experience. Our driver was there waiting for us and we left to our hotel right away. Would use again!
It was a great experience. Our driver was easy to find. He was also very kind and help with all of questions.
Great experience! Easy to connect with our driver at the airport and they were timely and professional!
The communication with tour/ride operators was stellar! Operators first contacted me to confirm flight times, then reached out again a few days before our arrival with directions on how to find our driver. The day of our flight, operators touched base again because I had a typo on our flight number, and they wanted to ensure the driver had the correct information and time to meet us.
The directions on where to meet the driver were great. Of course, there were hundreds of other drivers there as well, all with signs for their clients. It took a minute, but then we found our driver (Raul? I can't remember.). He immediately confirmed our tickets on my phone, then took a photo of our group for safety purposes. The transport van was spacious - actually bigger than I expected! The driver kindly loaded our bags and ensured the air conditioning was on and pointed in our direction. After an uneventful drive, we arrived at our rental and the driver unloaded the bags.
It was easy to find my driver. Smooth transaction. Highly recommend. I will definitely book again. Thank you.
Smooth, easy, and I felt very safe. It was easy to find driver when leaving the airport. Orlando was kind and accommodating.
So impressed! It was everything the reviews have noted - communications was excellent both through the Viatour app, and then through what’s app. Our flight was delayed but no issues on arrival - someone was waiting for us with our names on a sign, and brought us to Orlando who was excellent!! His English is excellent, he was polite, a great driver, and shared amazing insights on Aztec culture! Do not hesitate to book this transfer!
Pick up was smooth, and the driver was very friendly!! It was easy to find our representative, was positioned where they were supposed to be beside the Margheritaville.
This was our first time using this service. It took a little bit to find our driver (not too long), but everyone was helpful in directing us to the spot where they normally stand. There were a lot of people/drivers when we arrived. The communication via WhatsApp was clear. Make sure to read the instructions on your ticket and follow them. I saved the number to WhatsApp and contacted the driver when we landed informing him of our arrival and that we still needed to clear customs. I also sent a message after clearance that we were headed his way. Our driver was great. He confirmed the resort we were going to, told us the approximate amount of time to the resort, and got us there quickly and safely. We did a round-trip transfer, so during the ride, I was asked to complete a form with all pertinent information for our departure. Our driver instructed us to put a departure time from the hotel of 3 hours 15 minutes prior to our flight departure time. I received a WhatsApp message the day before to confirm our departure date. Communication is key. They did their part and I did our part. The service was fantastic!
Unitravel through Viator picked us up from Cancun Airport and delivered us to our hotel in wonderful time. We would book Viator again instantly. Thank you.
It was very easy when we got out of the airport to find the person that was waiting for us. Very friendly and courteous.
Driver was 30 minutes late. Our flights were delayed but I kept in contact with them. After a nice amstar driver called the number I had and asked the driver when they would be arriving to pick us up (with a toddler), it took 30 minutes late at night. He arrived in a small car, and we almost had a wreck.
Response from Host, Feb 2026
Unfortunately, we didn't do everything possible to provide you with the service you requested.
After your flight was delayed by 5 hours, we did our best to arrange your transfer, albeit with a slight delay. We are responsible, but we could have canceled your transportation due to the time you arrived in Cancun. Otherwise, it would have been a bad experience for you.
I was very thankful that they came back to pick us up to go to our hotel.
Our plane was later leaving the Montreal we had about 450 passengers. When we got to the Cancun airport it took over 2 hours to unload the plane so we were told that the driver could not wait. Once I talked to someone a Viator They fixed everything everything and we were picked up and brought to our hotel.
Again thank you very much.
Gisele Poirier
Great Pick Up Service! Right outside airport. Van was very clean - took only 3 of us. Air conditioning good, driver was friendly. Made us feel welcome in Cancun!
Member Pricing
From
$62.70
per group (up to 7)Was $66.00(-5%)
up to 24 hours before the experience starts (local time)
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Member Pricing
From Cancun Airport Private Transfer
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$62.70
5% savings
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