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What are people saying about Cancun
Champa_H, Sep 2026
A must do trip
We booked a chichen itza, cenote and valladolid all-inclusive tour. The whole trip was amazing. I thought it would be a long day with a buss for of people. However the day went smooth great communication from staff Cesar. We first stopped off at a place to buy obsidian products, then onto Chichen Itza, where Cesar was very i formative, you had option to tour with him or do it on tiur own, we toured with him and learnt so much, but then ended up not having too much time on your own, so I would recommend to take photos as you go along and also rent the umbrella on offer and take plenty of water, next to Cenote a defo must do after a hot day of walking, take a towel. Food was excellent plenty of vegetarian options would recommend the AI option, then onto Valladolid where we had option on tequila tasting or 30min to do your own thing, would suggest the tequila tasting and I still had time to get an ice cream and take photos. We're back at the hotel by 8pm. What a great trip and the guide made all our day, he was amazing.
Kayla_W, Aug 2026
such a fun experience!...
such a fun experience! our guide david was amazing & so funny & energetic. zip lining was a blast. the atv’s were so much fun & we even got some great pictures from both activities. the highlight was the cenote and how refreshing it was to take a dip after such an eventful action packed day. 10/10
Wannetta_c, Aug 2026
Cancun ATVs
Everything was great! From the start of transportation, introductions, ATV, Zip line, tequila tasting and private lunch with tacos and margaritas to jumping into the cenote!!!! Fun experience. You can’t bring your phone on the ATV and zip line sessions, put someone take pictures the whole way. At the end you can pay for them he airdropped them to us all of the pictures for $79.
Carla_C, Aug 2026
Round Trip Transportation to Hotel/Airport
The ride to and from the airport to our resort in the hotel zone was great! Alfredo picked us up from the airport and was helpful in giving suggestions of places to eat based on our preference. Miguel took us back to the airport. Both rides were 10/10. I would definitely book again.
Tracy_E, Jul 2026
Perfect experience!
Exactly as expected and described. Sent a YouTube video in advance to literally show us where to meet driver and how they would be dressed. Easily made connection and taken to our vehicle within about 5 minutes brief wait for our driver to pull up. Very pleasant, safe experience.
Brandon_J, Jul 2026
10/10 Experience
Had a lot of confusion and nervousness about airport transfer to and from the airport for my trip however I can’t recommend these guys enough they reached out ahead of time and were promptly there to pick me up for both trips basically having me wait no time for transport if you want a stress free trip go with these guys I know I will when I’m back in Cancun
Rachid_B, Jul 2026
Transport from airport to Riviera Maya
Great experience overall with our transfer to Royalton Splash Riviera Cancun. There was a small hiccup with our original pickup, but the team reached out right away, apologized, and made it completely right — full refund plus a complimentary return transfer to the airport. That kind of responsiveness says a lot about a company.
The return trip itself was excellent: clean, comfortable vehicle, punctual driver, and a smooth ride straight to the airport with no stress. It’s rare to see a company go out of their way to fix an issue this well.
Would definitely book with them again — their customer service alone earns the five stars.
Juleon_M, Jun 2026
Pleasant experience
Happy Shuttle did not disappoint! They were very nice, organized, timely, and reasonable. It was my first trip to Cancun and I would trust their service again if I’m able to return. Our departure was on a Thursday in June, they recommended an early transfer, which provided more than enough time to move through security and passport checkpoint.
Tina_M, Jun 2026
The Mera VIP lounge was...
The Mera VIP lounge was beautiful, super comfortable, not crowded, great food and drink selection, very pleased!
My only constructive feedback would be with Viator; it would be most helpful if steps instructed customer to simply present online ticket at the lounge, and mention the closest gate number versus indicating a meeting place to pick up tickets in a totally different terminal, which was confusing and turned out to be not the case. Luckily I didn’t have to go from terminal 3 to 4, so it worked out and the lounge experience was excellent!
Tyrell_D, Jun 2026
Ride in style
Loved everything about this experience from pick up to drop off
The pick up:
First they greet you at the airport roll your bags to your car offer cool, hand towels as your walking into the vehicle they have also to refreshments. The ride was very smooth, and you can hook up to the ox if necessary.
The drop off:
They arrived to the resort 20 minutes early with the same experience of the cool towel and refreshments. I would absolutely book this again.
Daniela_C, Jun 2026
Amazing! Comfortable! Affordable!
Absolutely amazing service! Great constant communication, beautiful clean luxury vehicle. Ice cold beverages as listed. The most comfortable way to transfer to and from anywhere in the Cancun area. I highly recommend this service hands down to anyone in need of a safe, comfortable and reliable airport transfer.
Joshua_L, Feb 2026
Perfect transportation...
Perfect transportation experience beginning to end! I’m so glad we went with this company Luis & Miguel were great. Easy, clear communication after booking online, and also through customs arrivals. Our driver was easy to find, waiting for us right outside baggage claim. He took care of our bags while we cooled off in the crystal clean SUV with cold beverages. That was such a nice treat! Flying into CUN airport is definitely an overwhelming project we had just flown 5 hours so this was such a smooth, great way to start our vacation.
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