Cancun Airport: Shuttle Cancun or Playa del Carmen Hotels
Cancun, Mexico
- 30 minutes to 1 hour 30 minutes (approx.)
- Pickup offered
- Group discounts
- Mobile ticket
- Offered in: English
Why travelers loved this
·
Explore our promoted experiences
Overview
Skip the hassle of arranging transport from Cancun Airport with this convenient shuttle to Cancun or Playa del Carmen hotels. Enjoy continuous departures in air-conditioned vehicles, saving time and money while traveling comfortably. With one-way or round-trip options included, experience a seamless and stress-free transfer between the airport and your hotel.
- Affordable shuttle service with continuous departures
- Includes hotel pickup and drop-off for convenience
- Travel with your entire group in one comfortable vehicle
- Air-conditioned vehicles ensure a relaxing journey
What's Included
- One-Way or Roundtrip Shuttle Service
- Air-conditioned vehicle
- All Fees and Taxes
- Excess luggage charges (where applicable)
- Gratuities
Meeting and Pickup
Pickup points
Select a pickup point
Pickup details
**Airport Pickup:** Upon arrival, please collect your baggage and head to the Arrivals Hall. Your driver waits outside of the terminal in the Ground Transportation pick-up area holding a sign displaying an orange Cancun Travel Experience logo. Please present your confirmation or photo ID upon pickup. Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time. Arrivals: If by any chance, you encounter any issues locating your driver please go to any of the following meeting points: - Terminal 2 (Domestic arrivals) at Welcome Bar - Terminal 2 (International arrivals) at Welcome Bar - Terminal 3 at Margaritaville Bar - Terminal 4 at Welcome Bar **Hotel Pickup:** Your exact pickup time will be confirmed a day before your flight departure, your driver will meet you at the lobby of your hotel. Please present your confirmation or photo ID upon pickup. Please be ready and waiting a few minutes before the confirmed pickup time, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
Drop-off points
Select a drop-off point
What To Expect
Additional Info
- Confirmation will be received at time of booking
- Infants must sit on laps
- Near public transportation
- Not wheelchair accessible
- Most travelers can participate
- Partial cancellations/refunds are not available for roundtrip transportation services.
- For any last-minute changes and/or delays, please reach out immediately, please note all last minute changes are subject to availability and can´t be guaranteed.
- Arrivals: Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time.
- Departures: Please be ready and waiting at the lobby of your hotel, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
- Please note pickups to/from multiple airport terminals/hotels are not allowed, pickup times are based on traffic/road limitations, any requests for changes will be reviewed and accepetd or rejected on supplier´s sole discretion.
- Transfer services are not exchangable for any other services/routes.
- This tour/activity will have a maximum of 52 travelers
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Featured review
Paul_R
Communication was very good and very clear. The driver arriver on-time and was very helpful with out bags. It was a smooth one hour journey, the driver was very polite and very nice, looked after us really well.
Reviews
4.1
based on 445 reviews
Richard_S, Mar 2026
Excellent communication with or diver, Jose. Picked us up on time and got up safely and quickly to hotel. Very personable.
Oscar_Q, Mar 2026
Quick and easy! Driver was really friendly Got us to our resort quick! Gave us advice on places to go!
Marco_N, Mar 2026
they should be aware the service is terrible and ruin your plans specially if the reservation is out of the country like in my case
Response from Host, Mar 2026
Hello,
Thank you for your feedback. We are very sorry to hear that your experience impacted your plans, especially while traveling from abroad.
We understand how important it is for transportation services to be reliable, and we sincerely regret any inconvenience you may have experienced.
Your comments are very valuable to us, and we are committed to continuously improving both our service and communication.
To better assist you and review your case in detail, we kindly ask that you share your reservation or reference number so we can follow up accordingly.
We appreciate your time and hope to have the opportunity to assist you further.
Best regards
Michelle_B, Mar 2026
This was awful and a waste of money. We couldn’t even find them at the terminal so we ended up getting a cab to the hotel. So we had to pay for this service and another 1500 pesos for the taxi. Would never use again.
Response from Host, Mar 2026
Hello,
We are very sorry to hear about your experience and truly regret that you were not able to connect with our representative at the airport.
Our team is scheduled to wait at the designated meeting point, and according to our Terms and Conditions, the waiting time is up to one hour after the flight arrives. After one hour of waiting, the service is marked as a No Show.
We understand how frustrating this situation must have been, especially after a long trip, and we sincerely apologize for the inconvenience you experienced.
If possible, please share your booking ID with us so we can review the reservation and follow up on your case.
Best regards.
Paul_W, Mar 2026
Very convenient pickup location at airport. The sign with my name easy to spot. Professional and friendly driver. Comfortable drive to Playa Del Carmen from airport.
wendy_s, Mar 2026
No one’s showed up to pick us, I. Realise we were late but. …… they could have checked with the airline..the.had they had all tv
Response from Host, Mar 2026
Thank you for sharing your feedback. We are sorry to hear about the inconvenience you experienced.
Our records indicate that the scheduled pickup was arranged according to the flight information provided at the time of booking. Unfortunately, as mentioned in your review, the pickup time had already passed when you arrived, and our service operates based on the confirmed schedule.
For airport transfers, we always recommend contacting our team as soon as possible in case of flight delays or unexpected changes, so we can assist and try to adjust the service whenever possible.
We sincerely regret that we were unable to connect with you on this occasion and appreciate your feedback, as it helps us continue improving our communication and service.
Kind regards
Byron_C, Mar 2026
Very reliable and easy to communicate with. Driver was friendly. Van was clean and comfortable. Good ride.
Patricia_M, Mar 2026
Nicandro, our driver was professional and friendly! The van was comfortable and spacious! Would book again with This company!
Response from Host, Mar 2026
Hi!
Thank you so much for your kind review!
We’re delighted to hear that Nicandro provided a professional and friendly service, and that you found the van comfortable and spacious. We’ll be sure to share your comments with him — he’ll be very happy to hear them!
We truly appreciate your trust and look forward to serving you again in the future.
Best regards
Amir_A, Mar 2026
Door to door from Playa del Carmen to Cancun Airport in less than hour (keep in mind, this was 4am when we left). . .so the point is without traffic, it's just under an hour. . .not exactly cheap when taking into account gratuity, but reliable.
Response from Host, Mar 2026
Hello
Thank you very much for sharing your experience!
We’re glad to hear that your transfer from Playa del Carmen to Cancun Airport was smooth and efficient, especially with the early 4:00 AM departure. As you mentioned, travel time can be just under an hour without traffic, which certainly helps for early flights.
We truly appreciate your honest feedback regarding pricing and are happy to know you found our service reliable — that is always our top priority.
We hope to assist you again on your next visit. Safe travels! ✈️
Best regards
Daniela_O, Mar 2026
This was a horrible experience and we didn’t even use their service because they were not at the location as promised. We waited an hour and they continue to tell us they would be sending someone they never did ! We actually had to secure another transfer from the airport since we were going to make our ferry reservation. I expect a full refund. And I expect that you stop working with this business.
Response from Host, Mar 2026
Hello
We are truly sorry to read about your experience. This is certainly not the level of service we strive to provide, and we completely understand how frustrating and stressful this situation must have been — especially after waiting at the airport and needing to make your ferry reservation on time.
Please accept our sincere apologies for the inconvenience caused. We are currently reviewing this case with our operations team to understand exactly what happened and why the vehicle did not arrive as scheduled.
We also confirm that there is a refund request on file, and this matter is being reviewed accordingly.
We truly regret the inconvenience you experienced and appreciate the opportunity to address this situation.
Kind regards,
Nancy_W, Feb 2026
Its took over an hour after my flights scheduled arrival for them to pick me up. We landed early, i let them know this and I had notified them ahead of time that I did not check luggage. Still had to wait over an hour past scheduled arrival time . Otherwise good
Robin_P, Feb 2026
Adrian communicated well with us as our flight was delayed. He was on time and helpful. The vehicle was clean.
William_A, Feb 2026
It was hard to find our driver. Should be an idea as to what parking area. Maybe if he could stand close to the exit it would help
Response from Host, Feb 2026
Thank you for your feedback — we truly appreciate you taking the time to share your experience.
We’re sorry to hear it was difficult to locate your driver. We understand how important a smooth pickup is, especially after traveling. Your suggestion about providing clearer parking area details is very helpful and your comments help us do better. We hope to have the opportunity to provide you with an even smoother experience next time.
Maria_G, Feb 2026
They contacted me and sent a picture so I could easily find them at the crowded airport. Service was quick and professional
Response from Host, Feb 2026
Thank you so much for your kind review!
We’re happy to hear that the photo and direct communication made it easy to find your driver at the busy airport. We know how crowded arrivals can be, so we always aim to make the pickup process as smooth and stress-free as possible.
It’s great to know you found the service quick and professional — that’s exactly what we strive for every time. We truly appreciate your support and look forward to serving you again!
Joyce_M, Feb 2026
When our flight was delayed, the driver followed the new arrival time and waited for us. It was so reassuring to see him standing there with my name on a sign.
Rena_E, Feb 2026
Highly recommend! My flight was delayed and the customer service on the phone was super helpful! She ensured the driver wouldn’t leave and directed us to him. Driver was super professional and got us to our hotel safely!
Peter_L, Feb 2026
Nobody was there to pick us up at the airport. It’s likely a scam.
We had to use a taxi to get to our hotel, having paid for ground transportation on the aviator site.
Response from Host, Feb 2026
Hello,
We would like to clarify that this was not a scam. Your reservation was made last minute and selected with an incorrect rate. The booking was made as a Cancun roundtrip service, while your hotel was located in Playa del Carmen, which represents a significant rate difference.
We attempted to contact you multiple times to request that you correct the reservation through the Viator platform so the proper rate could be applied. Unfortunately, we did not receive any response.
Due to the incorrect booking details and the lack of response to resolve the rate discrepancy, the reservation had to be canceled in accordance with platform policies.
We always encourage guests to carefully review location and service details before confirming, especially for last-minute bookings, to avoid this type of situation.
Renita_M, Feb 2026
Will never book with them cancel at the last minute then I had to find a different ride at the last minute’s
Response from Host, Mar 2026
Hi
We are truly sorry to hear about your experience. We completely understand how frustrating and stressful it must have been to have your service canceled at the last minute and then have to arrange alternate transportation on such short notice.
Please accept our sincere apologies for the inconvenience this caused. This is not the level of reliability we aim to provide. We are currently reviewing what happened internally to ensure this situation does not happen again.
We genuinely value your feedback and regret that we did not meet your expectations on this occasion.
Kind regards,
Sara_W, Feb 2026
Great communication and excellent customer service! Our driver Luis was amazing, and hope we can have a trip with him again when we are back!
Tamara_S, Feb 2026
We didn't book a shuttle until the last minute, when we were leaving Toronto, Ontario, Canada, to come to mexico.The service was great. The communication was awesome and they were very friendly.
Mary_H, Feb 2026
Our driver was on time, friendly, a safe driver. It was easy to book this. There was a problem with the price but it worked out.
Bradley_I, Feb 2026
Prompt - communicated well - we were delayed and they waited. No issues at all / highly recommend!!!
Sean_B, Feb 2026
Very friendly experience with our driver Addi. He was able to get my Wife and I to our resort safely.
dylannjane, Feb 2026
Great shuttle service. Everyone was super nice and accommodating, and it was really easy. Would definitely book again.
Response from Host, Feb 2026
Thank you so much for your kind words!
We’re thrilled to hear that you had a great experience and found our shuttle service easy and accommodating. Our team truly works hard to provide friendly and reliable service, so your feedback means a lot to us.
We would be more than happy to welcome you again on your next trip. Thank you for choosing us!
Warm regards
Jazmine_B, Feb 2026
I booked round trip airport transportation and was not picked up for my 0930 am flight. I was told to be ready the day of departure in the hotel lobby, and was not picked up. I contacted the company regarding this matter and did not receive an answer. I had to book an uber to make sure I did not miss my flight.
Response from Host, Feb 2026
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and stress this situation may have caused, especially when traveling to catch a flight. We completely understand how important punctuality is for airport departures.
After reviewing the case, we would like to investigate further what occurred with your scheduled pickup, as this does not reflect our usual service standards. Please know that we take situations like this very seriously.
If there was any lapse in communication, we truly regret it. Our intention is always to provide timely and reliable service to all our passengers.
We appreciate you informing us and would welcome the opportunity to review the details internally to ensure this does not happen again.
Kind regards
Suzanne_s, Feb 2026
Early morning pick up for the airport...on time, no hassel..decent price paid ahead on the app, ..highly recommend
Response from Host, Feb 2026
Thank you very much for your recommendation!
We’re happy to hear that your early morning airport pickup was on time and hassle-free. Providing reliable service at a fair price is always our goal, so your feedback truly means a lot to our team.
We appreciate your trust and look forward to assisting you again on your next trip!
Kind regards
shawn_m, Feb 2026
Prompt service with a smile. They had a sign with my name for the airport pickup. Then showed up at the resort to take me back as planned. Sam was great
Harry_C, Jan 2026
Our flight was delayed by 1.5hrs and Diego was still there waiting to pick us up. Great communication and fast travel services.
Ines_G, Jan 2026
My flight was about an hour late and they still had a driver waiting for me even though I had no way to contact them.
Response from Host, Jan 2026
Hi
Thank you very much for taking the time to share your experience with us. We’re happy to know that, despite your flight arriving about an hour late and the lack of direct communication, our driver was still there waiting for you. Our team closely monitors flight arrivals and makes every effort to ensure our guests are received smoothly, even when unexpected delays occur.
Your kind words mean a lot to us, and we truly appreciate your trust in our service. It was a pleasure assisting you, and we hope to have the opportunity to serve you again on a future visit.
Best regards
DOUGLAS_R, Jan 2026
We scheduled a shuttle to the airport and 30 minutes prior to our pick up time. I received an email that said they were not able to fulfill our need & gave me a full refund. Unfortunately I did not see the email until 5 minutes before pick up time which left me scrambling to find a replacement and we almost missed our flight which was non-refundable.
I would only use this service if you don't really need a ride. What a joke!
Response from Host, Jan 2026
Thank you for taking the time to share your experience with us. We truly regret the stress and inconvenience this situation caused, especially knowing how important timely airport transportation is.
Unfortunately, due to operational limitations, we were unable to fulfill the service and proceeded with a full refund as soon as this was identified. We understand that the notification was received too close to the scheduled pickup time, and we sincerely apologize for the inconvenience this caused you.
Please note that last-minute services are always subject to availability, and while we do our best to notify our guests as early as possible, in some cases these changes are unavoidable. That said, we fully understand how frustrating this situation must have been and regret that it impacted your travel plans.
Your feedback is very important to us and will be shared internally to help us improve our communication processes and prevent similar situations in the future.
We truly appreciate your understanding and again apologize for the inconvenience.
Kind regards,
Cancun Travel Experience
Customer Support Team
From $27.00
per personup to 24 hours before the experience starts (local time)
Compare Similar Experiences
Current
Cancun Airport: Shuttle Cancun or Playa del Carmen Hotels
445
1 hour 30 minutes
Free Cancellation
From
$27.00
Customers Who Bought This Tour Also Bought
Attractions in Cancun, Mexico
- Viator Hospitality Suite at Chichén Itzá Tours & Tickets
- Museo Maya de Cancún Tours & Tickets
- La Isla Shopping Village Tours & Tickets
- Isla Mujeres Tours & Tickets
- Mandala Beach Club Tours & Tickets
- Isla Blanca Tours & Tickets
- Xcaret Tours & Tickets
- Nichupté Lagoon Tours & Tickets
- Chichen Itza Tours & Tickets
- Xplor Park Tours & Tickets
- Rio Secreto Nature Reserve Tours & Tickets
- Cenote Nohoch Nah Chich Tours & Tickets
- Xenses Park Tours & Tickets
- Underwater Museum of Art (MUSA) Tours & Tickets
- Playa Norte (North Beach) Tours & Tickets
- Mandala Cancun Nightclub Tours & Tickets
- CoCo Bongo Cancun Tours & Tickets