Florence Basilica of Santa Croce Entry Ticket

Florence, Italy

High interest

Booked 2 times today.

1 hour to 1 hour 30 minutes (approx.)
Offered in: English

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Overview

What's Included

Priority Entrance Ticket to the Basilica of Santa Croce
Digital Audio Guide

Tour Guide
Headsets

Meeting and Pickup

Departure Point

Basilica of Santa Croce, Piazza Santa Croce 16, 50122, Florence Italy

What To Expect

Basilica of Santa Croce

Admission Ticket Included

Additional Info

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible

Near public transportation
Most travelers can participate

Supplied by

Cancellation Policy

This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.

Reviews

3.3

based on 8 reviews

Total reviews and rating from Viator & Tripadvisor

We perform checks on reviews

This church was amazing!...

Jennifer_M, Jun 2026

This church was amazing! Definitely worth seeing. I would get the audio guide however to learn more about the details if you do not have a guided tour. Overall it was magnificent!

Response from Host, Jun 2026

Dear Jennifer M, Thank you for your wonderful feedback. We are delighted to hear that you found the church amazing and that you enjoyed your visit. We appreciate your recommendation regarding the audio guide, which is indeed a great way for visitors to learn more about the history, architecture, and fascinating details of this magnificent landmark when not joining a guided tour. Thank you for choosing us, and we hope to welcome you again on another memorable experience in the future.

Poor Support

Sarah_K, Jun 2026

I received the entry tickets as pdf format with some instructions how to download audio and maybe a map? The audio portion required registration and download their app ? not sure because I didn’t receive the authentication email text from them. A few different attempts to contact them via the Viator app and it sent me the same pdf file that I received previously. So at the end, we walked through the basilica without any direction or narration If possible I would like to get part of fees refunded. The ticket at the door was much cheaper.

Response from Host, Jun 2026

Dear Sarah K, Thank you for your feedback. We are sorry to hear that you experienced difficulties accessing the audio guide during your visit. We can confirm that the entry tickets and audio guide instructions were shared prior to your visit, and We would also like to note that our support team responded to your messages and made every effort to assist you with the information available at the time, we are pleased that you were still able to visit the Basilica. We appreciate your feedback as it helps us improve the experience for future guests.

The self guided tour was...

Angela_B, Jun 2026

The self guided tour was very informative. I think next time we go it would be even better with a guided tour.The place is beautiful with many important people buried there. Unfortunately if you don’t speak dying, and it’s hard to realize who some of the people are in the tombs on the floor.

Response from Host, Jun 2026

Dear Angela B, Thank you for your feedback. We are delighted to hear that you found the self-guided tour informative and enjoyed your visit. We hope to welcome you again for an even more enriching experience in the future!

Oerfect

DIDEM_O, Jun 2026

Perfect,just on time very helpful staff.they answered my every questio. And assistance was amazing.thanks

Response from Host, Jun 2026

Dear DIDEM O, Thank you for your wonderful feedback! We are delighted to hear that everything was perfect and that staff was able to assist you in a timely and helpful manner. It’s great to know that all your questions were answered and that you had an amazing experience. We truly appreciate your kind words and hope to welcome you again in the future.

Do Not Book

ELEANOR_S, May 2026

I never received our actual tickets and no one was there on site. DO NOT BOOK THIS EXPERIENCE! I WAS SCAMMED OUT OF MY MONEY !

Response from Host, May 2026

Dear ELEANOR S, Thank you for your feedback. We are sorry to hear about the confusion and inconvenience you experienced. Upon reviewing your booking, we identified that the tickets were duly shared via the Viator app and email 3 days prior to your visit. Our support team is always available and would have gladly assisted you with the tickets again if had we been contacted during your visit.

Do not buy!

Sharlene_K, Mar 2026

Do not book this tour! You will not get a guide of the interior of the church! And the company will not issue a refund when you point the error out to them AND the tour company will also not reply once you reach out.