Explore the best Berlin has to offer on this hop-on hop-off bus tour. Choose from two different routes and visit many of Berlin’s top attractions, including Brandenburg Gate, Checkpoint Charlie, and the Berlin Wall Memorial. Select a 24- or 48-hour pass, and then board at any of the stops and get to know the city with live onboard commentary, hopping off whenever you'd like. You can also upgrade to add a scenic boat cruise.
Choose between a 24-hour or 48-hour ticket
Create your own sightseeing itinerary and explore the German capital at your own pace
Choose between two different routes and hop off at any of the stops around the city
Audio commentary in several languages provides interesting information about Berlin
What's Included
24 or 48-hour hop-on hop-off bus tour (depending on option selected)
Included on-board audio commentary available in 13 languages + free headphones
Free WIFI available on all buses
Access to both Classic and Trendy East Berlin & Wall routes if the All Lines tickets are selected
Hotel pickup and drop-off
Gratuities
Food and drink
Entry to attractions
Access to the Trendy East Berlin & Wall route unless the All Lines tickets are selected
Meeting and Pickup
Operating hours
Select your preferred tour option to see hours.
Departure Point
You may start this tour at any of the stops listed.
Itinerary
Get to know the city of Berlin and its top attractions in convenient and economical fashion on this entertaining and educational hop-on hop-off tour.
First, choose from two different routes, and then it all begins with a hop-on, of course, at any of the stops. Board one of the red, open-top buses and enjoy the view with a live commentary of interesting facts and stories from an expert guide who knows the city inside and out. Learn about the history and happenings of Berlin, Germany’s capital and cultural centerpiece, as the bus rolls along from one location to the next. Hop off at any of the attractions for a closer look, then hop back on when it’s convenient.
On the Traditional Route, stop and admire top attractions such as Alexanderplatz, Brandenburg Gate, Victory Column, and Checkpoint Charlie.
On the Wall and LIfestyle Route, you can see cultural attractions such as Karl-Marx-Allee, East Side Gallery, Ostbahnhof, and the Berlin Wall Memorial.
If you've upgraded, your bus ticket also includes a boat cruise.
No matter the route, a sightseeing tour of Berlin has never been easier—or more fun—than on these hop-on hop-off bus tours of the city.
Classic Tour - included in all tickets
19 Stops
35 Points of Interest
Duration: 2 hours
Operating Schedule: First departure from Stop 1 at 9:30am, last departure from Stop 1 at 5pm. Buses run every 25-30 minutes.
1
Freunde der Hebräischen Universität Jerusalem in Berlin e.V.
2
MCM at KaDeWe Berlin
3
Lützowplatz
4
Potsdamer Platz 25
5
Gropius Bau
6
Friedrichstraße 44
7
Ocean Plastics Lab
8
Spandauer Str. 8
9
Allego Charging Station
10
Museumsinsel
11
B5 28
12
Hopfingerbräu am Brandenburger Tor
13
Reichstag/Bundestag
14
Call a Bike
15
Schloss Bellevue
16
nextbike Berlin
17
Elefantentor (Zoo Berlin)
18
Kurfürstendamm 21
19
Kurfürstendamm 236
Points of interest passed by on this route
Brandenburg Gate
Museum Island
Potsdamer Platz
Kurfurstendamm
Kaufhaus Des Westens
Berliner Fernsehturm
Oranienburgerstrasse
Gendarmenmarkt
East Side Gallery
Memorial of the Berlin Wall
Charlottenburg Palace
Olympiastadion Berlin
Gropius Bau
Alexanderplatz
Victory Column
Checkpoint Charlie
Berliner Funkturm
Madame Tussauds Berlin
SEA LIFE Berlin
Mauerpark
LEGOLAND Discovery Centre
Computerspielemuseum
Uber Arena
Rotes Rathaus
Berlin Central Station
Berlin City Tour - City Sightseeing
Schoenhauser Allee Arcaden
Berliner Unterwelten
Berlin Dungeon
Mauerpark Flea Market
Neptunbrunnen
Lustgarten
German Spy Museum Berlin
Brandenburg Gate Museum
Altes Museum
Trendy East Berlin & Wall Tour - only included in the All Lines tickets
8 Stops
1 Point of Interest
Duration: 1 hour
Operating Schedule: First departure from Stop 1 at 10am. Last departure from Stop 1 at 5pm. Buses run every 40 minutes.
1
Spandauer Str. 8
2
Oranienburger Str. 35
3
Bernauer Str. 25
4
Bernauer Str. 45
5
Alexanderplatz
6
Philma Pictures
7
LOVE HATE Sculpture
8
DB Reisezentrum Berlin Ostbahnhof
Points of interest passed by on this route
Berliner Fernsehturm
Additional Info
Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Near public transportation
Most travelers can participate
Season: All year round
Classic Tour - included in all tickets:
First departure from Stop 1 at 9:30am. Last departure from Stop 1 at 5pm
Tour duration - 120 minutes. Frequency - every 25 minutes
Trendy East Berlin & Wall Tour - included in the All Lines tickets only:
First departure from Stop 1 at 10am. Last departure from Stop 1 at 5pm
Tour duration - 60 minutes. Frequency - every 40 minutes
The on-board audio commentary is available in English, German, Chinese, French, Italian, Japanese, Spanish, Polish, Portuguese, Hebrew, Arabic, Turkish.
Mobile and printed paper vouchers are accepted on this tour and can be redeemed at any of the stops along the route
With your voucher, enjoy flexible access for up to 3 months from the travel date you select at check-out.
On arrival in Berlin, download the 'City Sightseeing Berlin' app to check the latest times, stops and updates to get the most out of your experience. Free WIFI available on all buses
Sunday 29th March: Due to the Berlin half marathon taking place, the following changes will be in place: East Berlin and Wall tour will operate from 10am - 6pm, Stop 5 Park Inn will move to Memhardstrasse, Stop 1 Rotes Rathaus will be out of use, Classic Tour will only operate from 2:30pm - 6pm
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
3.0
based on 992 reviews
Total reviews and rating from Viator & Tripadvisor
Learned quite a lot about the history of the city.
Fairly informative
I would’ve given 5 stars if the seats were a tad more comfortable and the audio worked without having to wiggle the cord at times.
Response from Host, Feb 2026
Dear Customer,
Thank you very much for sharing your feedback about your City Sightseeing Berlin tour.
We’re glad to hear that you enjoyed learning about the history of Berlin and found the tour informative. At the same time, we sincerely apologize for the discomfort you experienced with the seats and the audio system. Your comments are very valuable, and we will share them with our operations team to ensure improvements are made for a more comfortable and seamless experience in the future.
If you visit Berlin again, we recommend combining the hop-on hop-off bus tour with a visit to the Icebar, Fast Track to TV Tower or IKONO Museum
Thank you again for your honest feedback, and we hope to welcome you back soon for a fully enjoyable City Sightseeing Berlin experience!
Warm regards,
The City Sightseeing Berlin Team
Areas to visit
Mark_M, Dec 2025
It was easy to book and find the stops , informative tour and always worthwhile to see what areas to revisit
Response from Host, Dec 2025
Dear customer,
Thank you very much for taking the time to share your feedback with us.
We’re pleased to hear that booking was easy, the stops were simple to find, and that you found the tour informative. It’s great to know that the experience helped you discover areas you’d like to revisit.
We look forward to welcoming you again very soon in one of our more than 100 destinations worldwide.
Thank you for choosing City Sightseeing.
Kind regards,
Quality Department
Give it 4/5
Ramon_M, Dec 2025
If you swap from the red to green lines you finish at the green. The tour stops running at 1700 hrs and you I’ll not return to to the place you originated the tour so be careful you will need figure out how to get back where you started.
Response from Host, Dec 2025
Dear Customer,
Thank you for taking the time to share your feedback about your City Sightseeing Berlin experience.
We appreciate your helpful tips regarding the red and green lines and the tour schedule. We always encourage our guests to plan their route carefully to make the most of their visit, especially considering the tour ends at 17:00 and does not return to the original starting point.
We hope you still enjoyed your sightseeing experience and look forward to welcoming you back in the future.
Kind regards,
City Sightseeing Berlin Team
Berlin Bus tour was good...
Tony_S, Oct 2025
Berlin Bus tour was good and informative. Really impressed with our last bus driver, there was a protest and roads were closed off everywhere which diverted the stops - but he navigated out of all of it beautifully
Response from Host, Oct 2025
Thank you, Tony! We’re glad you enjoyed the Berlin bus tour and found it informative. We’ll be sure to pass on your kind words to our driver—handling those road closures so smoothly takes real skill! 🌟
Make sure to verify what...
Lakeshia_G, Sep 2025
Make sure to verify what you’re the bus is taking ..the driver will not confirm. We were supposed to be on the route going to the wall of Berlin and the driver didn’t tell us until the end that we weren’t
Response from Host, Sep 2025
Dear Customer,
We sincerely appreciate you sharing your opinion with us.
We are truly sorry to hear about the confusion regarding your route and the lack of communication from the driver. We understand how important it is for passengers to know they are on the correct route, and we regret that this was not clearly communicated to you. We will address this issue with our drivers to ensure that they confirm routes with passengers beforehand to avoid any further misunderstandings.
Thank you for bringing this matter to our attention. We value your feedback and will take steps to improve the clarity of our communication moving forward.
Best regards,
Quality Department
Good way to see the city
Kari_J, Aug 2025
This was a good way to see the city with commentary. Bus stops or goes by most of the highlights in Berlin. Some busses were pretty full but we were able to get on and have a seat.
Response from Host, Aug 2025
Dear Kari,
We sincerely appreciate you sharing your opinion and recommendation about our tour in the Tripadvisor community. We are happy to hear that you enjoyed both our bus tour and our walking routes, and that the audio guide explanations were to your liking.
We sincerely hope to welcome you back to one of our more than 100 destinations. We are committed to always providing you with high-quality, memorable experiences in each of our cities.
Thank you again for your support and choice of City Sightseeing.
Best regards,
Quality Department
A bit confusing
Rachel_A, Jul 2025
So there are 3 different bus companies operating and you have to make sure you are on the right one. This one didn't seem as often as the other 2. It was helpful when it came to getting about but there are only people with signs, no actual bus stop. I only learnt afterwards, there is an app you can download for live bus times. It was OK, especially as the city is big.
Response from Host, Jul 2025
Dear Customer,
Thank you for taking the time to share your feedback with us.
At City Sightseeing, we aim to provide a clear and enjoyable experience for all our passengers. We understand that navigating multiple bus companies can be confusing, and we regret any inconvenience caused by the differences in frequency and the lack of traditional bus stops.
We are continuously working to improve the clarity of our signage and information to make it easier for passengers to find our buses and understand the schedule. Additionally, we encourage passengers to download our app, which offers live bus times and helpful updates to enhance your journey.
We appreciate your feedback as it helps us improve our services, and we hope to welcome you on board again soon for an even better experience.
Thank you for choosing City Sightseeing.
Best regards,
Quality Department
Not for More Adventurous Groups
Nicole_C, Jul 2025
This would be ok if you are not used to walking or not comfortable navigating in a strange city. But for our family, it had long stops the took up too much time from seeing what we wanted to see, and we only stayed on for a few stops.
Response from Host, Jul 2025
Dear Customer,
We appreciate you taking the time to share your thoughts with us.
At City Sightseeing, our mission is to ensure that every passenger enjoys a comfortable and pleasant sightseeing experience. We regret any inconvenience you may have faced during your tour.
Your feedback is crucial as it helps us to continually improve our services. We are dedicated to ensuring that all our passengers have a satisfactory experience while exploring the city.
We look forward to having the pleasure of welcoming you back on board in the future, where you can experience the improvements we have made based on your suggestions.
Thank you for choosing City Sightseeing and for providing your valuable feedback.
Best regards,
Quality Department
great tour
Tracy_F, Jul 2025
met a brandenburg gate. immediately saw the pink umbrella. really love young man approached us and ask of we wre on his tour.
really knowledgeable and enthusiastic about his job.
have us lots of information that we didn't know. joaqium led the tour at a nice steady pace to suit everyone
Response from Host, Jul 2025
Dear Customer,
We sincerely appreciate you sharing your opinion with us.
We are glad to hear that you were able to experience the fun of discovering a new city aboard our service. We are pleased to hear that you found our service excellent and that you enjoyed your visit to the city.
We hope to have the pleasure of welcoming you again very soon in one of our more than 100 destinations.
Thank you for choosing City Sightseeing!
Best regards,
Quality Department
Seeing Berlin
Renee_A, Jul 2025
It is a great way to get an overview of the city. We did it early in the AM when traffic wasn’t too bad. We bought a 48 hour pass and did the hopping off and the second day. We had two different lines we did. The only issue we had was with the audio on one of the buses. The audio connection is very sensitive and it kept going in and out.
Response from Host, Jul 2025
Dear Customer,
We sincerely appreciate you sharing your opinion with us.
We are glad to hear that you were able to experience the fun of discovering a new city aboard our service. We are pleased to hear that you found our service excellent and that you enjoyed your visit to the city.
We hope to have the pleasure of welcoming you again very soon in one of our more than 100 destinations.
Thank you for choosing City Sightseeing!
Best regards,
Quality Department
Not pleasurable
LLOYD_H, May 2025
The tour was okay. Our 48 hour pass would not scan to be able to access the bus on day 2 without a lot of effort and employee calls to office.
Response from Host, May 2025
Dear Customer,
We appreciate you taking the time to share your thoughts with us.
At City Sightseeing, our mission is to ensure that every passenger enjoys a comfortable and pleasant sightseeing experience. We regret any inconvenience you may have faced during your tour.
Your feedback is crucial as it helps us to continually improve our services. We are dedicated to ensuring that all our passengers have a satisfactory experience while exploring the city.
We look forward to having the pleasure of welcoming you back on board in the future, where you can experience the improvements we have made based on your suggestions.
Thank you for choosing City Sightseeing and for providing your valuable feedback.
Best regards,
Quality Department
Good intro to Berlin
Cheryl_S, May 2025
Good introduction to a large city. Took both routes and saw what we wanted to return to see. Some problems with the recorded guide or ear plugs not working. Fortunately we’re able to just change seats.
Response from Host, May 2025
Dear Customer,
We appreciate you taking the time to share your thoughts with us.
At City Sightseeing, our mission is to ensure that every passenger enjoys a comfortable and pleasant sightseeing experience. We regret any inconvenience you may have faced during your tour.
Your feedback is crucial as it helps us to continually improve our services. We are dedicated to ensuring that all our passengers have a satisfactory experience while exploring the city.
We look forward to having the pleasure of welcoming you back on board in the future, where you can experience the improvements we have made based on your suggestions.
Thank you for choosing City Sightseeing and for providing your valuable feedback.
Best regards,
Quality Department
Horrible service, waited...
Mark_S, Apr 2025
Horrible service, waited at virtually every stop for 5-15 minutes. Would not do that again and would not recommend this bus line at all. Wasted day!
Response from Host, May 2025
Dear Customer,
We appreciate you taking the time to share your thoughts with us.
At City Sightseeing, our mission is to ensure that every passenger enjoys a comfortable and pleasant sightseeing experience. We regret any inconvenience you may have faced during your tour.
Your feedback is crucial as it helps us to continually improve our services. We are dedicated to ensuring that all our passengers have a satisfactory experience while exploring the city.
We look forward to having the pleasure of welcoming you back on board in the future, where you can experience the improvements we have made based on your suggestions.
Thank you for choosing City Sightseeing and for providing your valuable feedback.
Best regards,
Quality Department
A great way to see some...
Joan_O, Apr 2025
A great way to see some sights of Berlin and get your bearings of the city in a short period of time.
Response from Host, Apr 2025
Dear Customer,
We would like to thank you for taking the time to share your experience with us. At City Sightseeing, our main goal is to ensure that every customer enjoys exceptional service.
It gives us great satisfaction to know that our team lived up to your expectations. Your comments about their service are very valuable to us and reflect the commitment we have to each traveler.
The effort and dedication of our staff are fundamental to create unforgettable moments in each destination.
We would be delighted to welcome you again in any of the more than 100 cities where we operate.
Yours sincerely,
Quality Department
Awful commentary
Sharron_G, Apr 2025
The audio was absolutely terrible. Only one side of the headphones had sound (all 3 sets and whichever seat you sat in). And the commentary was awful, it was 2 men talking back and forth - one was seemingly stupid and they seemed to be arguing. We just wanted to hear the facts not some terrible attempt at comedy.
Response from Host, Apr 2025
Dear customer,
We appreciate your feedback and regret any inconvenience you may have experienced regarding the audio guides on your recent trip with City Sightseeing.
At City Sightseeing, we strive to provide a comprehensive sightseeing experience that allows our passengers to fully explore and enjoy each destination. Our routes are carefully planned to include stops at the highlights, offering panoramic views and the possibility to discover the city from a unique perspective.
We appreciate your feedback as it helps us continually improve our services. We take note of your observations about the availability of high-quality audio guides on all routes.
We look forward to the opportunity to welcome you back on board so that you can fully enjoy all that City Sightseeing has to offer on your next trip.
Thank you for choosing City Sightseeing and for sharing your impressions with us.
Kind regards
Quality Department
Hop on - hop off bus tour
Vijay_N, Apr 2025
It was a good overview of the city's highlights. I took both the red and green routes. Good way to plan more detailed individual visits.
Response from Host, Apr 2025
Dear Customer,
We sincerely appreciate you sharing your opinion with us.
We are glad to hear that you were able to experience the fun of discovering a new city aboard our service. We are pleased to hear that you found our service excellent and that you enjoyed your visit to the city.
We hope to have the pleasure of welcoming you again very soon in one of our more than 100 destinations.
Thank you for choosing City Sightseeing!
Best regards,
Quality Department
Finding the bus stops is very problematic
xyv7txf2yr, Mar 2025
Nightmare finding where the stops are, routes appear to change at will. Good for one day only, don't bother with day two, pick your locations and uber it
Response from Host, Mar 2025
Dear Customer,
Thank you for taking the time to share your thoughts with us.
At City Sightseeing, our mission is to ensure that every passenger enjoys a comfortable and pleasant sightseeing experience. We apologize for any inconvenience you may have encountered during your tour.
Your feedback is crucial as it helps us to continuously improve our services. We are dedicated to ensuring that all our passengers have a satisfactory experience while exploring the city.
We look forward to welcoming you back on board in the future, where you can experience the improvements we have made based on your suggestions.
Thank you for choosing City Sightseeing and for providing your valuable feedback.
Best regards,
Quality Department
Great way to see the city landmarks
Carolyn_M, Feb 2025
Great way to get your bearings and see the city. The only criticism is that it’s not very clear where the stops are. In other cutie we’ve visited the stops are clearly marked but due to Berlin’s licensing(?) the stops are not marked so we were at a loss and there didn’t appear to be many busses on the go. That said, it didn’t put us off and it’s a great way to cover a lot of ground and “hop on and off”
Great Day
Adam_S, Jan 2025
Two routes were very extensive and we saw everything we wanted to see as a snapshot of Berlin. This was a great help for the rest of our visit.
Response from Host, Jan 2025
Dear Customer,
We sincerely appreciate you sharing your opinion with us.
We are glad to hear that you were able to experience the fun of discovering a new city aboard our service. We are pleased to hear that you found our service excellent and that you enjoyed your visit to the city.
We hope to have the pleasure of welcoming you again very soon in one of our more than 100 destinations.
Thank you for choosing City Sightseeing!
Best regards,
Quality Department
Great tour!
Melissa_S, Dec 2024
Great tour. Well worth the money - interesting audio commentary. This was also a great way to get around Berlin, especially given how big it is.
Response from Host, Dec 2024
Dear Customer,
We sincerely appreciate you sharing your opinion with us.
We are glad to hear that you were able to experience the fun of discovering a new city aboard our service. We are pleased to hear that you found our service excellent and that you enjoyed your visit to the city.
We hope to have the pleasure of welcoming you again very soon in one of our more than 100 destinations.
Thank you for choosing City Sightseeing!
Best regards,
Quality Department
Beautiful city
Cranston_J, Nov 2024
Doing this tour was amazing and informative. The beautiful sites and historic buildings were so beautiful! Recommend this tour if your in Berlin
Response from Host, Nov 2024
Dear customer,
We sincerely appreciate you sharing your opinion and recommendation about our tour in the Tripadvisor community. We are happy to hear that you enjoyed both our bus tour and our walking routes, and that the audio guide explanations were to your liking.
We sincerely hope to welcome you back to one of our more than 100 destinations. We are committed to always providing you with high-quality, memorable experiences in each of our cities.
Thank you again for your support and choice of City Sightseeing.
Best regards,
Quality Department
Berlin
Rhian_H, Oct 2024
It was good. Narrative was ok. Could do with more information.
Took you to the main sights!
The app was useful
Response from Host, Oct 2024
Dear customer,
We sincerely appreciate you sharing your thoughts with us.
We are happy to hear that you were able to experience how much fun it is to discover a new city from the top of one of our red buses. We are pleased to hear that you found our service excellent and that you enjoyed your visit to the city.
We look forward to welcoming you again very soon.
Thank you for choosing City Sightseeing.
Receive a cordial greeting,
Quality Department
Disappointing Bus Tour
Kevin_R, Oct 2024
We have taken many hop on-hop off busses in many different cities as it is usually a great way to see the important sights of a city. However we found this one to be less satisfactory than most.
The driver’s microphone was not working (which he did explain and was not his fault), so we had to count the stops. Other city bus tours make the stop numbers part of the recorded audio tour. We found the recorded portion to be okay but not up to par with other cities we’ve been to. The bus was crowded when we first got on and there were no seats. So we weren’t able to hear the audio tour while standing. Fortunately after a couple of stops, a large group of people got off and we were able to move to a seat upstairs and plug in. The plug was iffy and I had to wiggle it to hear in either one ear or the other (couldn’t get both simultaneously).
We found the tour to be so-so as far as seeing interesting sights.
I usually tell people that the hop on-hop off busses are a great way to get an idea of what you wish to go back and see in depth, but we didn’t feel that way about this particular tour. FYI we took the Red route (classic route?). It was okay. And if you want to see some things and don’t want to walk a lot or if the weather is inclement, this isn’t a bad tour. It’s just not up to par with what we have come to expect with similar busses in other cities.
Response from Host, Oct 2024
Good afternoon,
Thank you very much for sharing your comments about your experience with City Sightseeing.
We are sorry to hear that this is your view of your experience with us.
We would like to remind you that we have a free app and customer service number where you can check all the information about frequencies and timetables.
We look forward to seeing you again at any other City Sightseeing destination.
Best regards,
Customer Service Agent.
Good experience
Dania_H, Oct 2024
My first time doing this. We enjoyed it. The english audio is cheesy but it was good nonetheless. Waiting in between hoping off/on was not bad. If you do the A and B you will need the whole day. It was nice to see some residential areas too #Local
Response from Host, Oct 2024
Dear customer,
We sincerely appreciate you sharing your thoughts with us.
We are happy to hear that you were able to experience how much fun it is to discover a new city from the top of one of our red buses. We are pleased to hear that you found our service excellent and that you enjoyed your visit to the city.
We look forward to welcoming you again very soon.
Thank you for choosing City Sightseeing.
Receive a cordial greeting,
Quality Department
Very comprehensive!
JoAnn_C, Aug 2024
We got to pass by all of the important monuments and buildings and get off to take pictures. Check Point Charlie, the Brandenburgh Gate and the Tier Garden.
Need to activate 48 tickets on Day 1 or it disappears
Barrington_L, Jun 2024
If you purchase a 48 hour option on the hop on hop off bus tour, you need to activate the ticket on the FIRST day...even if you only use the second day. If not activated on Day 1, the ticket disappears from the system and there is no quick way to retrieve it at the pick up location sales people.
A really poor experience and should have been clear for 48 hour Hop On Hop Off purchase.
Not the Berlin we were hoping to see.
Laima_B, May 2024
Berlin had such a rich and complex history which was not presented in the audio tour. The emphasis seemed to be on great shopping areas and jokes about the history. Very disappointed!
Response from Host, May 2024
Dear Laima,
We're truly sorry to hear that your experience with our audio tour of Berlin did not meet your expectations. We understand that Berlin has a rich and complex history, and we aim to provide informative and engaging commentary that reflects this. We apologize if the focus on shopping areas and jokes detracted from the historical significance of the city for you.
Your feedback is incredibly valuable to us, and we will take it into consideration to improve the content and tone of our audio tour. We want all our guests to leave with a deeper understanding and appreciation of Berlin's history and culture.
Thank you for sharing your experience.
Do not recommend
Shirin_S, May 2024
Complete waste of time. The drivers are constantly in break. It takes forever for the buses to keep going. Some of the drivers were rude would not even look at you when you ask questions. In fact they are irritated if you ask a question.
Response from Host, May 2024
Dear Shirin,
I'm truly sorry to hear about your disappointing experience with our bus service. Your feedback regarding the drivers' behavior and the frequency of breaks is concerning and not reflective of the level of service we aim to provide. We apologize for any rudeness or lack of responsiveness you encountered from our staff. This is not acceptable, and we will address this issue internally to ensure that all our team members uphold the highest standards of customer service.
We understand your frustration and disappointment, and we sincerely apologize for the inconvenience and negative impact this had on your experience. We value your feedback and will use it to make improvements to our service.
Berlin without the pain of walking everywhere
Kathy_G, Apr 2024
It was such a wonderful awe-inspiring trip. The coach drivers were friendly and accommodating. It was a lovely way to see so much of Berlin in the short time we were there.
Response from Host, Apr 2024
Esteemed customer,
Thank you for taking the time to share your wonderful experience with us regarding your recent trip to Berlin. We are delighted to hear that you had an awe-inspiring journey and that our coach drivers played a role in making your experience enjoyable.
At City Sightseeing, we strive to provide our customers with memorable and enriching experiences, and we are thrilled that you found our coach drivers to be friendly and accommodating. Our team takes great pride in delivering excellent customer service, and we are pleased that their efforts contributed positively to your trip.
Berlin is a city rich in history, culture, and landmarks, and we are glad that our tour provided you with the opportunity to see so much of it, even in a short amount of time. We understand the importance of maximizing your time and ensuring that you can experience as much of the city as possible, and we are pleased that our tour met your expectations in this regard.
Thank you for choosing City Sightseeing for your Berlin adventure, and we hope to have the pleasure of welcoming you back on board in the future. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to contact us directly.
Warm regards,
Customer Care department.
Worthwhile experience
Rita_H, Mar 2024
The hop-on hop-off bus tour was ideal. dropping you off at important locations enabling you to explore. Also on cold days to get back on the bus and it was nice and warm until the next stop. Drivers where really nice and helpful also
Response from Host, Apr 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you found our hop-on hop-off bus tour to be ideal for exploring the city.
We're glad that our tour provided convenient access to important locations, allowing you to explore at your own pace. It's great to hear that you also appreciated the comfort of our buses, especially on cold days, and that our drivers were nice and helpful.
Ensuring a comfortable and enjoyable experience for our guests is our top priority, and we're pleased that we could contribute to your positive experience exploring the city.
If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back on board for another memorable tour in the future!
Warm regards,
Customer Care department.
From $29.03
per person
up to 24 hours before the experience starts (local time)