City Sightseeing Berlin Hop-On Hop-Off Bus Tour
Berlin, Germany
City Sightseeing Berlin Hop-On Hop-Off Bus Tour
Berlin, Germany
- 2 hours (approx.)
- Mobile ticket
- Offered in: English
Overview
Explore the best Berlin has to offer on this hop-on hop-off bus tour. Choose from two different routes and visit many of Berlin’s top attractions, including Brandenburg Gate, Checkpoint Charlie, and the Berlin Wall Memorial. Select a 24- or 48-hour pass, and then board at any of the stops and get to know the city with live onboard commentary, hopping off whenever you'd like. You can also upgrade to add a scenic boat cruise.
- Choose between a 24-hour or 48-hour ticket
- Create your own sightseeing itinerary and explore the German capital at your own pace
- Choose between two different routes and hop off at any of the stops around the city
- Audio commentary in several languages provides interesting information about Berlin
What's Included
Meeting and Pickup
Itinerary
Additional Info
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
3.0
based on 1,048 reviews
Sort by: Most insightful
Great tour. Our guide Anna was fantastic . Having a guide whose family lived through the reunification of germany was very interesting
Response from Host, Oct 2026
Dear Kyle,
Thank you very much for sharing your experience with us.
We are delighted to know that your visit allowed you to discover Berlin from a different perspective and to connect with its recent past through personal stories. It is a great satisfaction to learn that our service lived up to your expectations.
We will pass your kind words on to Anna, who will be thrilled to know that her company made your journey even more memorable.
We will continue to work with the same dedication to offer memorable experiences to those who visit us. It has been a pleasure having you with us and we hope to welcome you back very soon.
City Sightseeing Berlin Hop-On Hop-Off Bus Tour Team
Traveled city. First bus - red line, dirty and smelly (exhaust fumes). Driver helpful. Second bus clean. Both had audio problems with somethings described on the left when actually on the right. OK to get around and get some description. Too much dead time on route that covered shopping.
Response from Host, Oct 2026
Hi Barbara,
Thank you for taking the time to share your feedback on the City Sightseeing Berlin Hop-On Hop-Off Bus Tour.
We are sorry to hear that your experience on our open-top bus did not fully meet your expectations. Thank you for your comments about the condition of the bus and the audio commentary. We have shared them with our operations team in Berlin so they can be reviewed and improved.
We are glad to hear our driver was helpful and that you were still able to get around the city and enjoy the sights.
Thank you for helping us improve.
Team City Sightseeing Berlin Hop-On Hop-Off Bus Tour
Our experience was significantly marred by an unfortunate encounter with a member of your staff, who, despite presumably being trained to prioritize customer service, displayed a rather unhelpful demeanor. The driver of the bus on the B Route, specifically for the Trendy East Berlin + Wall tour, with license plate # B-C9947, seemed to embody a rather authoritarian attitude rather than one of service. My wife and I attempted to take the vacant front seats, which were obstructed by boxes that appeared to contain maps or booklets. As I moved these boxes to the space behind the seat, the driver, who had been preoccupied with his phone, rudely questioned my actions instead of offering assistance. When I explained our desire to sit in the front for a better view, particularly due to my wife's knee issues that made climbing stairs difficult, his response was dismissive, suggesting we go upstairs instead. This interaction escalated further, as even a simple inquiry about the best stop to enjoy the experience was met with irritation, with him stating we could disembark anywhere, implying that our preferences were irrelevant. It was evident that he recognized our unfamiliarity with the city yet chose not to assist us in any meaningful way. In stark contrast, the subsequent driver, Michael, was exceptionally accommodating and made a genuine effort to enhance our journey after I shared our disappointing experience with him.
Response from Host, Oct 2026
Hi Anthony,
Thank you for taking the time to share your detailed feedback about the City Sightseeing Berlin Hop-On Hop-Off Bus Tour.
We are very sorry to hear about your experience on the B Route. This is certainly not the welcoming and helpful service we strive to provide on our open-top buses, and we completely understand how disappointing this must have been, especially when you needed accessible seating.
Thank you for mentioning the details, including the route and bus information. We have shared your comments with our operations manager in Berlin so this can be addressed with the team. We are, however, pleased that Michael was able to improve the rest of your tour.
We would appreciate the opportunity to look into this further for you. If you wish, please contact us at customer@city-sightseeing.com with your booking reference.
Thank you again for bringing this to our attention.
Team City Sightseeing Berlin Hop-On Hop-Off Bus Tour
Driver told us she would stop for 15 mins. She left after 5 mins! I had to taxi back to my hotel! Very very disappointed!!!
Response from Host, Oct 2026
Hi Shahnaz,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience in Berlin wasn't as enjoyable as expected. We always aim to provide a pleasant and well-organised service, so your comments are important to us.
We'd really appreciate the opportunity to learn more about your experience and understand exactly what happened. Could you please get in touch with our customer service team through https://city-sightseeing.com/es/contacto? We'd be happy to look into your concerns in more detail.
Thank you again for bringing this to our attention.
City Sightseeing Berlin Team
I think this bus line must only have 1 or 2 busses because we waited an hour for a bus and then our driver was very rude and didn’t even offer us headphones ( had no clue fir the first several stops)! We stopped several times and waited forever!! I would not do this tour again
Response from Host, Oct 2026
Dear Kim,
Thank you for your Viator review of our City Sightseeing Berlin Hop-On Hop-Off Bus Tour and for sharing your honest feedback.
We are very sorry to hear about your experience.
Waiting an hour for a bus is not the standard we aim for, and we apologize for the long wait and the extended stops you encountered. We will share your comments with our Berlin operations team to review the service frequency on that day.
We are also sorry to hear about the attitude of the driver and that you were not offered headphones at the beginning of the tour. This is not acceptable, and we will address this with our team to ensure all guests are welcomed and equipped with audio equipment from the start.
We appreciate your feedback as it helps us improve, and we hope you might consider giving us another chance in the future.
Kind regards,
The City Sightseeing Berlin Hop-On Hop-Off Bus Tour Team
Great way to get around the city of Berlin to see all of the highlights and be able to walk off and walk back on another bus when finished touring the site. The only problem with the 2nd bus I was on the headphones to listen to the information did not work so I missed highlights about the areas we passed. I would recommend it to see the city and be able to catch all of the spots in one day.
Response from Host, Sep 2026
Hello Danielle, thank you so much for your wonderful review for City Sightseeing Berlin Hop-On Hop-Off Bus Tour!
We are delighted to hear you found our tour a great and convenient way to get around Berlin to see all of the highlights and to be able to hop off and hop back on another bus when finished touring the sites. Thank you so much for recommending us to see the city and catch all the spots in one day!
We sincerely apologize, however, that the headphones did not work on your 2nd bus and that you missed highlights about the areas you passed. This is not the experience we want to provide, as our commentary is a key part of the tour. We have shared your comments with our operations and maintenance team in Berlin to check our audio system and headphones on board.
Thank you again for choosing us in Berlin and we hope to welcome you back on board again very soon!
Team City Sightseeing Berlin Hop-On Hop-Off Bus Tour
We had an issue being stuck on the highway due to it being shutdown. Our tickets should have been good for 24 hours when we validated them, however we had a very small window of time to use them and the buses were not running when we arrived around supper time. I had messaged around lunch time to enquire if we could still validate the tickets in the morning ( we would have been gone by noon) and this would have been well within the 24 hours but no one ever got back to me. Viator did enquire to see if my situation was resolved and sadly I would say no. It’s been a week and still no one bothered to communicate. I would not do this tour with this company
Response from Host, Sep 2026
Dear Kari,
Thank you for taking the time to share your detailed feedback, and please accept our sincerest apologies for your disappointing experience with our City Sightseeing Berlin Hop-On Hop-Off Bus Tour.
We are very sorry to hear about the highway shutdown that left you stuck, and we understand how frustrating this must have been. This was an exceptional circumstance due to a road closure completely outside of our control, which caused major disruptions to traffic and our schedule that day.
We also regret to hear that you had only a small window to use your tickets and that the buses were no longer running when you arrived in the evening. Our buses operate with a last departure in the late afternoon / early evening, so your 24-hour validity does allow you to continue your tour the next morning until the same time you first validated, which is exactly what you asked about.
We are truly sorry that you messaged us around lunchtime to ask if you could validate them the following morning and did not receive a reply. This is not the level of customer service we aim to provide, and we have forwarded your comment to our Berlin team to improve our communication response times.
We also apologize that you felt your situation was not resolved, even after Viator contacted us. This should not have happened.
We would like to make this right. Please contact Viator Customer Support again with your booking reference, mentioning this conversation, so they can liaise with our local team regarding your case.
We value your feedback and hope you will give us another chance to show you the better service we are known for.
Kind regards,
Team City Sightseeing Berlin Hop-On Hop-Off Bus Tour
I purchased this tour , to complete two different routes as advertise. We found the bus stop and were told to scan our tickets with the personal on the street, which then told us they are the wrong tickets for the wrong tour, after we ask them again ( the bus driver kept telling us) they even got pretty rude about I should not ask if they already told my partner…. After one hour of wait and debating which bus would be correct we stayed on the whole red route, did not feel sure about asking diff the green tour… the tour was great if it would be easier marked and found by tourist, I do speak German and English, it was not a language barrier…. The guides on the street need to work on their costumer skills, this was on willhelm Straße
Response from Host, Sep 2026
Dear Anja, thank you for your honest feedback and we are very sorry to hear about this experience, especially on Wilhelmstraße.
What you describe is not at all the welcome we want to offer. Being told your tickets were wrong after finding the stop, having to wait and debate for an hour which bus would be correct, and above all feeling that our staff on the street were rude when you asked again. This is not acceptable, and we sincerely apologize. There was no language barrier and you should have felt sure and comfortable asking about the different routes you purchased.
We are glad to hear that once on board you found the Red route tour great, but the start of your day should have been just as smooth.
We have shared your comments with our team manager in Berlin to review the signage and the customer service at the stops, so it is easier to find the correct tour and so every guest is treated with patience and respect.
If you can, please email us at customer@city-sightseeing.com with your ticket and the date/time you were at Wilhelmstraße so we can look into it and find a fair solution for you.
Thank you again for letting us know, it really helps us improve.
Kind regards,
Your City Sightseeing Berlin Team
The Tour past all the usual touristy stops & so did we. The stops were all marked well with guides at each stop. Would recommend this tour to anyone travelling in Berlin, just wished we had more time in Berlin.
Response from Host, Aug 2026
Dear Alan,
Thank you very much for your fantastic feedback about your City Sightseeing Berlin experience. We are delighted to hear that you enjoyed discovering Berlin’s main tourist attractions and that you found the stops clearly marked and the guides available at each location helpful.
It is wonderful to know that you would recommend our Berlin Hop-On Hop-Off tour to other travellers. We only wish you had had more time to explore this fascinating city!
We hope to welcome you back to Berlin in the future, with plenty of time to discover even more of its iconic landmarks and history. Thank you for choosing City Sightseeing!
Don’t go with this company in Berlin, the big bus tour is everywhere and city circle one too but this company must have one bus doing the very very long route as we did not see it at all. Waited at one stop day 1 for over an hour then gave up and day 2 did the same and decided to just get the underground to not waste anymore time on our holiday! Shame as used in many countries and never had a problem. No signs on any of the bus stops either. No agents anywhere! Very poor in this country .. go with a different company or get the underground as easy enough.
Response from Host, Aug 2026
Dear Pauline,
Thank you for sharing your detailed feedback. We are very sorry to hear that your City Sightseeing Berlin experience fell far short of your expectations, especially as you have previously used our service in other countries without experiencing any issues.
We sincerely regret the long waiting times you experienced on both days and understand how frustrating it must have been to lose valuable holiday time. We also appreciate your comments regarding the bus stop signage and the lack of visible staff, as clear information and assistance are essential when using a Hop-On Hop-Off sightseeing service.
Your feedback is very important to us, and we will share these concerns with our local Berlin team so they can be reviewed and addressed. We are disappointed that we were unable to provide you with the reliable and enjoyable City Sightseeing experience you have come to expect from us elsewhere.
We hope that, despite this experience, you will consider giving City Sightseeing another opportunity on a future visit.
Takes longer than advertised 90 minutes nearer to two hours great commentary, two routes available to chose from
Response from Host, Jul 2026
Dear Miles,
Thank you for taking the time to share your experience with City Sightseeing Berlin.
We're delighted to hear that you enjoyed the onboard commentary and appreciated having two different Hop-On Hop-Off bus routes to choose from, allowing you to discover more of Berlin at your own pace.
We also appreciate your feedback regarding the tour duration. While traffic conditions, roadworks, and the number of passengers boarding and alighting can sometimes extend the journey beyond the estimated time, we understand that this may have been different from your expectations. Your comments are valuable and will be shared with our local operations team as we continue working to improve our Berlin sightseeing experience.
Thank you once again for your review. We hope to welcome you back on board City Sightseeing on your next visit to Berlin or at any of our destinations around the world.
Kind regards,
City Sightseeing
This is a great & relaxing way to see Berlin & learn about history. It’s very easy to navigate. We recommend sitting up top to have the best o
Response from Host, Jul 2026
Dear Jessica,
Thank you very much for sharing your experience with City Sightseeing Berlin.
We are delighted to hear that you enjoyed your hop-on hop-off bus tour of Berlin and found it to be a relaxing and enjoyable way to discover the city and learn about its fascinating history. It is also wonderful to know that you found the service easy to navigate.
Thank you for recommending the top deck for the best panoramic views. We are sure that future visitors will appreciate your helpful tip while exploring Berlin's iconic landmarks.
At City Sightseeing Berlin, we are committed to providing a comfortable, informative, and flexible sightseeing experience, allowing our guests to discover the city's rich history and culture at their own pace.
Thank you for choosing City Sightseeing Berlin. We truly appreciate your recommendation and look forward to welcoming you on board again during your next visit.
Kind regards,
Quality Department
There are multiple “hop on hop off” tours in Berlin. I followed the internet and found one I liked and somhow ended up paying these people. When I showed up for what I thought I had paid for, I had to pay again.
Berlin is confusing enough. I did see their bus, but not where I went to start the tour.
Response from Host, Jun 2026
Dear Customer,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the confusion you experienced in Berlin with your City Sightseeing hop-on hop-off tour booking. We understand how frustrating it must have been to arrive expecting your tour and then be required to pay again.
Berlin does have several different hop-on hop-off operators, and it seems there may have been a misunderstanding regarding the company or voucher you purchased. However, we sincerely regret the inconvenience this caused and how it affected the start of your experience.
Your comments about clarity of booking information and boarding location are very important, and we will share them with our team to help improve communication and avoid similar situations in the future.
We appreciate your feedback and hope that, despite this issue, you were still able to enjoy parts of your time in Berlin.
Confusing to find outside of central train station , tourist center was not very friendly , construction around train center made it more difficult , and after 1 hr , the bus driver instructed all of us to get off said bus as his shift was over and he needed to get the bus back to the terminal . Meanwhile we are dropped off in a park , we have no idea wheee we are nor how to get
Back to the train station!!! Cmon !!??
Response from Host, Jun 2026
Dear Customer,
Thank you for sharing your feedback about your experience with City Sightseeing Berlin.
We are sorry to hear that the start of your tour was confusing due to construction works around the central train station and that this made it more difficult to locate the boarding point. We understand how this can affect the beginning of the experience, especially in a busy city environment.
Regarding the situation at the end of your journey, we would like to kindly clarify that our hop-on hop-off service operates on a published timetable with defined operating hours. These schedules are clearly communicated in advance and available on our official information points and materials. At the end of the operating day, the service must return to the depot, and therefore all remaining passengers may be asked to disembark at the final operational point. We understand this may have caused inconvenience, especially if it coincided with your plans, and we are sorry for any confusion this may have caused.
That said, we regret that the information provided on board at the time did not make the situation clearer or offer sufficient guidance to help you return comfortably to the train station or orient yourself in the area where you were dropped off.
Your comments have been shared with our Berlin team to improve both communication and passenger support, particularly in situations where service hours are coming to an end.
We appreciate your feedback, as it helps us continue improving the clarity and overall experience of the City Sightseeing service.
Kind regards,
City Sightseeing Berlin Team
We had a 24 hour pass, good from 930 until about 430 (it says 6, but that's when they shut, so be on a bus by 4pm)
We spent a total of 90 minutes waiting on parked busses. One time was for 35 minutes! The driver just left the bus without explanation. We took a Metro back after 35 minutes. There were a lot of people still waiting... They may still be there.
The recordes tour guides were annoying, and there was very little content. I other cities they almost never stop describing things. This was 95% dead air.
Not at all worth the money. Maybe try Big Bus? They at least had more frequent busses.
Response from Host, May 2026
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience in Berlin did not meet your expectations and that you experienced long waiting times during your visit. We understand how frustrating this can be. Please note that some of our lines may have longer intervals between buses, and operational timings can also be affected by city traffic conditions and external factors beyond our control.
We also regret to hear that you were not satisfied with the audio commentary. Our guides are designed to provide information throughout the route about the main points of interest, and we are sorry if this felt insufficient or not engaging during your journey. Your comments are very valuable and will be taken into account as we continue working to improve the quality and content of our explanations.
We appreciate your feedback, as it helps us identify areas where we can improve our service.
Really disappointing tour. Didn’t explain major tourist attractions. Inappropriate comments. Didn’t learn anything new about the city and had little prior knowledge of the city. Would not recommend.
Response from Host, May 2026
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience in Berlin did not meet your expectations and that you felt the commentary was not as informative as you had hoped.
Our audio guides are designed to provide information related to the landmarks and points of interest that can be seen directly from the bus route. However, we understand that the content may not always feel detailed or relevant enough for every passenger, especially for those looking for a deeper introduction to the city.
We also regret to hear that some comments were perceived as inappropriate, as this is certainly not the experience we aim to provide.
Please be assured that we will take your feedback into account as we continuously work to improve the quality, clarity, and overall experience of our audio commentary.
Thank you again for your comments, as they help us continue improving our service for future visitors.
The commentary was poor quality and very light on with information. Other European cities when we have used this service point out other features of interest along the way to the next featured point of interest. Lots of no sound between pointing out the featured sites. The bus drivers were excellent and provided some information as were the personal who were drumming up trade
Response from Host, May 2026
Hello Lidia,
Thank you for sharing your feedback about City Sightseeing in Berlin.
We are sorry to hear that the commentary did not meet your expectations and that you felt there was not enough detailed information during the tour. We understand how important it is to have engaging and continuous explanations while discovering a city, and your comments will be shared with the local team in Berlin so they can review and improve the audio experience on board.
We are, however, pleased to know that you found the bus drivers excellent and helpful, and that the staff promoting the service were also informative. We truly appreciate your balanced feedback, as it helps us understand both what works well and what needs improvement.
We hope you still had the chance to enjoy Berlin’s highlights during your journey, including iconic areas such as the Brandenburg Gate.
Thank you again for your review, and we hope to have the opportunity to offer you a better experience in the future.
The commentary does not always match what one is looking at but the commentators are engaging and interesting
Response from Host, May 2026
Dear Customer,
Thank you very much for sharing your feedback about your experience with our City Sightseeing Berlin hop-on hop-off tour.
We’re glad to hear that you found our commentators engaging and interesting, as they work hard to make the tour informative and enjoyable while sharing the history and highlights of Berlin.
We also appreciate your comment regarding the timing of the commentary. We understand how important it is that the information closely matches the sights you are seeing, and we are sorry if this was not always the case during your journey. Your feedback will be shared with our operations and audio teams for review and improvement.
Thank you again for your helpful comments, and we hope to welcome you on board again in Berlin or in another City Sightseeing destination.
Best regards,
City Sightseeing Berlin Team
Learned quite a lot about the history of the city.
Fairly informative
I would’ve given 5 stars if the seats were a tad more comfortable and the audio worked without having to wiggle the cord at times.
Response from Host, Feb 2026
Dear Customer,
Thank you very much for sharing your feedback about your City Sightseeing Berlin tour.
We’re glad to hear that you enjoyed learning about the history of Berlin and found the tour informative. At the same time, we sincerely apologize for the discomfort you experienced with the seats and the audio system. Your comments are very valuable, and we will share them with our operations team to ensure improvements are made for a more comfortable and seamless experience in the future.
If you visit Berlin again, we recommend combining the hop-on hop-off bus tour with a visit to the Icebar, Fast Track to TV Tower or IKONO Museum
Thank you again for your honest feedback, and we hope to welcome you back soon for a fully enjoyable City Sightseeing Berlin experience!
Warm regards,
The City Sightseeing Berlin Team
It was easy to book and find the stops , informative tour and always worthwhile to see what areas to revisit
Response from Host, Dec 2025
Dear customer,
Thank you very much for taking the time to share your feedback with us.
We’re pleased to hear that booking was easy, the stops were simple to find, and that you found the tour informative. It’s great to know that the experience helped you discover areas you’d like to revisit.
We look forward to welcoming you again very soon in one of our more than 100 destinations worldwide.
Thank you for choosing City Sightseeing.
Kind regards,
Quality Department
If you swap from the red to green lines you finish at the green. The tour stops running at 1700 hrs and you I’ll not return to to the place you originated the tour so be careful you will need figure out how to get back where you started.
Response from Host, Dec 2025
Dear Customer,
Thank you for taking the time to share your feedback about your City Sightseeing Berlin experience.
We appreciate your helpful tips regarding the red and green lines and the tour schedule. We always encourage our guests to plan their route carefully to make the most of their visit, especially considering the tour ends at 17:00 and does not return to the original starting point.
We hope you still enjoyed your sightseeing experience and look forward to welcoming you back in the future.
Kind regards,
City Sightseeing Berlin Team
Berlin Bus tour was good and informative. Really impressed with our last bus driver, there was a protest and roads were closed off everywhere which diverted the stops - but he navigated out of all of it beautifully
Response from Host, Oct 2025
Thank you, Tony! We’re glad you enjoyed the Berlin bus tour and found it informative. We’ll be sure to pass on your kind words to our driver—handling those road closures so smoothly takes real skill! 🌟
Make sure to verify what you’re the bus is taking ..the driver will not confirm. We were supposed to be on the route going to the wall of Berlin and the driver didn’t tell us until the end that we weren’t
Response from Host, Sep 2025
Dear Customer,
We sincerely appreciate you sharing your opinion with us.
We are truly sorry to hear about the confusion regarding your route and the lack of communication from the driver. We understand how important it is for passengers to know they are on the correct route, and we regret that this was not clearly communicated to you. We will address this issue with our drivers to ensure that they confirm routes with passengers beforehand to avoid any further misunderstandings.
Thank you for bringing this matter to our attention. We value your feedback and will take steps to improve the clarity of our communication moving forward.
Best regards,
Quality Department
This was a good way to see the city with commentary. Bus stops or goes by most of the highlights in Berlin. Some busses were pretty full but we were able to get on and have a seat.
Response from Host, Aug 2025
Dear Kari,
We sincerely appreciate you sharing your opinion and recommendation about our tour in the Tripadvisor community. We are happy to hear that you enjoyed both our bus tour and our walking routes, and that the audio guide explanations were to your liking.
We sincerely hope to welcome you back to one of our more than 100 destinations. We are committed to always providing you with high-quality, memorable experiences in each of our cities.
Thank you again for your support and choice of City Sightseeing.
Best regards,
Quality Department
So there are 3 different bus companies operating and you have to make sure you are on the right one. This one didn't seem as often as the other 2. It was helpful when it came to getting about but there are only people with signs, no actual bus stop. I only learnt afterwards, there is an app you can download for live bus times. It was OK, especially as the city is big.
Response from Host, Jul 2025
Dear Customer,
Thank you for taking the time to share your feedback with us.
At City Sightseeing, we aim to provide a clear and enjoyable experience for all our passengers. We understand that navigating multiple bus companies can be confusing, and we regret any inconvenience caused by the differences in frequency and the lack of traditional bus stops.
We are continuously working to improve the clarity of our signage and information to make it easier for passengers to find our buses and understand the schedule. Additionally, we encourage passengers to download our app, which offers live bus times and helpful updates to enhance your journey.
We appreciate your feedback as it helps us improve our services, and we hope to welcome you on board again soon for an even better experience.
Thank you for choosing City Sightseeing.
Best regards,
Quality Department
This would be ok if you are not used to walking or not comfortable navigating in a strange city. But for our family, it had long stops the took up too much time from seeing what we wanted to see, and we only stayed on for a few stops.
Response from Host, Jul 2025
Dear Customer,
We appreciate you taking the time to share your thoughts with us.
At City Sightseeing, our mission is to ensure that every passenger enjoys a comfortable and pleasant sightseeing experience. We regret any inconvenience you may have faced during your tour.
Your feedback is crucial as it helps us to continually improve our services. We are dedicated to ensuring that all our passengers have a satisfactory experience while exploring the city.
We look forward to having the pleasure of welcoming you back on board in the future, where you can experience the improvements we have made based on your suggestions.
Thank you for choosing City Sightseeing and for providing your valuable feedback.
Best regards,
Quality Department
met a brandenburg gate. immediately saw the pink umbrella. really love young man approached us and ask of we wre on his tour.
really knowledgeable and enthusiastic about his job.
have us lots of information that we didn't know. joaqium led the tour at a nice steady pace to suit everyone
Response from Host, Jul 2025
Dear Customer,
We sincerely appreciate you sharing your opinion with us.
We are glad to hear that you were able to experience the fun of discovering a new city aboard our service. We are pleased to hear that you found our service excellent and that you enjoyed your visit to the city.
We hope to have the pleasure of welcoming you again very soon in one of our more than 100 destinations.
Thank you for choosing City Sightseeing!
Best regards,
Quality Department
It is a great way to get an overview of the city. We did it early in the AM when traffic wasn’t too bad. We bought a 48 hour pass and did the hopping off and the second day. We had two different lines we did. The only issue we had was with the audio on one of the buses. The audio connection is very sensitive and it kept going in and out.
Response from Host, Jul 2025
Dear Customer,
We sincerely appreciate you sharing your opinion with us.
We are glad to hear that you were able to experience the fun of discovering a new city aboard our service. We are pleased to hear that you found our service excellent and that you enjoyed your visit to the city.
We hope to have the pleasure of welcoming you again very soon in one of our more than 100 destinations.
Thank you for choosing City Sightseeing!
Best regards,
Quality Department
The tour was okay. Our 48 hour pass would not scan to be able to access the bus on day 2 without a lot of effort and employee calls to office.
Response from Host, May 2025
Dear Customer,
We appreciate you taking the time to share your thoughts with us.
At City Sightseeing, our mission is to ensure that every passenger enjoys a comfortable and pleasant sightseeing experience. We regret any inconvenience you may have faced during your tour.
Your feedback is crucial as it helps us to continually improve our services. We are dedicated to ensuring that all our passengers have a satisfactory experience while exploring the city.
We look forward to having the pleasure of welcoming you back on board in the future, where you can experience the improvements we have made based on your suggestions.
Thank you for choosing City Sightseeing and for providing your valuable feedback.
Best regards,
Quality Department
Good introduction to a large city. Took both routes and saw what we wanted to return to see. Some problems with the recorded guide or ear plugs not working. Fortunately we’re able to just change seats.
Response from Host, May 2025
Dear Customer,
We appreciate you taking the time to share your thoughts with us.
At City Sightseeing, our mission is to ensure that every passenger enjoys a comfortable and pleasant sightseeing experience. We regret any inconvenience you may have faced during your tour.
Your feedback is crucial as it helps us to continually improve our services. We are dedicated to ensuring that all our passengers have a satisfactory experience while exploring the city.
We look forward to having the pleasure of welcoming you back on board in the future, where you can experience the improvements we have made based on your suggestions.
Thank you for choosing City Sightseeing and for providing your valuable feedback.
Best regards,
Quality Department
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