Krakow: Auschwitz-Birkenau Tour & Museum Expert Guide
Recommended by 96% of travelers
Krakow, Poland
- 7 to 8 hours (approx.)
- Pickup offered
- Group discounts
- Offered in: English
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Overview
What's Included
- Licensed, English speaking local guide
- Round-trip transportation from and to Krakow by air-conditioned vehicle (van or mini-bus)
- High quality, friendly and helpful English-speaking tour leaders
- Entry fees
- Headsets to hear the guide clearly
- Professional assistance in case of any issue
- Food and drinks
Meeting and Pickup
You can head directly to the meeting point, or request pickup
Itinerary
Krakow's Rynek Glowny Central Square (Pass By)
1
Panstwowe Muzeum Auschwitz-Birkenau
2 hours 30 minutes • Admission Ticket Included
2
Brzezinka
1 hour 30 minutes • Admission Ticket Free
Krakow (Pass By)
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Near public transportation
- Most travelers can participate
- Please make sure to bring with you ID or passoprt. Because before the entrance seciurity will ask about it.
- We encourage you to bring umbrellas or raincoats in case of bad weather.
- Breaks during the tour are no longer than 10 minutes
- Departure time may be changed due to Auschwitz Birkenay policy. Please contact us day before the tour to confirm exact departure time
- Due to the high tourist traffic, there may be a queue at the entrance. We kindly ask for your patience.
- Not recommended for people with serious health or mobility restrictions
- This tour/activity will have a maximum of 30 travelers
Supplied by
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Traveler Photos
Reviews
4.8
based on 517 reviews
Dawn_S, Sep 2025
I’m sure it could have been a great experience had the company not changed to meeting time 12.5 before to 3:30am only for me to find out at 6:20, 20 minutes after my expected departure time. This was the only reason I traveled to Krakow. Great city but a colossal waste of my money. Need to contact Viator for a full refund but I am still traveling.
Karl_R, Sep 2025
I’d recommend a visit to Auschwitz, but would advise to research how you do this carefully. I thought I was purchasing a guided trip including coach transfers and English guide to take us around Auschwitz, this wasn’t the case. We booked a 9am pickup, with less than 24 hrs notice this was brought forward to 3AM, an option to cancel was given but as our stay in Krakow was only for the weekend we had to accept or not visit Auschwitz at all. The coach departed on time at 3am arriving at Auschwitz at 4am. We were asked to get off the coach and take all belongings, the coach left, in disbelief we asked what was happening? We were told we had a 2 and a half hour wait until the gates opened at 6.30am but good news there was only 21 people ahead of us in the queue! Fortunately it was dry and mild, we sat on the pavement with no access to toilet facilities. At 6.30am we gained access onto site but then had to queue another hour for the ticket office to open, we were allowed to go in small groups to toilet and cafe so as not to lose place in queue. When ticket office opened we were given cash to purchase the tickets, fortunately we got an 8.30am English tour. Tour lasts 3.5hrs when we met up with our host again. We were not provided with a return coach, he had booked us on a public flixbus back to krakow dropping us at the bus station. It appears the Auschwitz museum does not sell tickets to these tours, so there is great competition between them as to who can get there first to be first in line. As for lack of coach being provided for day I didn’t see this happening with other groups, it would’ve been a little better if we’d been able to stay on coach and sleep until 6.30! In summary I’d look at booking directly with Auschwitz museum and avoid these trips.
Lorna_A, Sep 2025
Pick up time was changed from 09.00 to 04.00 the day before, so we decided to cancel as we didn't want to get up in the middle ofcthe night.
Erik_K, Sep 2025
Tours was scheduled for a 9:00 am pick up from hotel. I get a call at 6:00 pm the night before saying they would be at my hotel at 6:15 am. Already had late dinner reservations and breakfast reservations that were prepaid at the hotel. Completely ruined my plans. Site says tour time might change, after talking to concierge at hotel I was informed that its more than a chance your tour will be way early than expected. Seems the site says 9:00 because nobody would book a tour with 6:15 Am pickup. Many good reviews on site, on my end it was a complete waste of time and money. No cancelation policy because everyone would cancel. Book at you own risk
John_L, Aug 2025
This tour was a disaster from start to finish. The company changed times with little to no explanation, leaving everyone confused. Our tour leader was unhelpful and provided no genuine guidance or clear instructions throughout the day as to why things went so wrong for the group.
Despite advertising that entry was arranged, we ended up standing in line for hours in the general walk up ticket line. while other organized groups went straight in. There was no communication, no plan, and no effort to resolve the issues. I trusted the 4.9 review stars on this tour and fell for it. I suspect many of the reviews are bought and paid for. Once we were dumped into the line for 2.5 hours, it was another 3 hour wait before we could enter. From the start of the experience (5am), it was 7.5 hours until we entered the memorial. Krakow is only 1.25 minutes from Auschwitz. Our tour leader gleefully suggested that we visit her friend’s restaurant during the 3 hour wait after we got our tickets. Do not trust Discover Cracow. They offered no remedy and no support. I’m in the process of filing a chargeback on my credit card due to this shady provider.
Visiting Auschwitz-Birkenau is an incredibly important and solemn experience, and it deserves to be handled with professionalism and respect. Discover Cracow failed on every level. I would strongly recommend booking with another operator.
Charlotte_H, Jul 2025
John was a great guide, really knowledgeable about both the camps we visited. There was great detail shared, that really brought the exhibition to life, beyond what you get on standard tours. The whole trip ran very smoothly, from pick up first thing all the way through the day. WhatsApp communication with Discover Cracow before the trip and with John on the day.
Esa_K, Jul 2025
Booked the tour, but the pickup never arrived. The operator claims to "have no information" about my booking. At least Viator gave me refund.
Oliver_H, Jul 2025
We arrived 20 minutes ahead of our booked and CONFIRMED 07.55 trip (the Viator platform said ”confirmed” all day), stood and waited in the rain for a good while before finally calling the support.
A disrespectful man simply told me ”you were rescheduled to 05.30, we emailed and called you yesterday”, which was a complete lie. He also said that we agreed to accept rescheduling when buying the tickets and that a refund is very unlikely – a textbook legal (yet borderline criminal) fine print tourist scam.
He also said that there were no more available slots today and wanted to sell us another trip for the next day. We of course didn’t fall for this scam a second time, and instead called directly to the Auschwitz museum. They almost laughed. Because the thing is, you can just book an Uber and go there yourself, and English guided tours are starting every 15 minutes. We waited 2 minutes in line at 11 am after being dropped off by our Uber driver. We heard similar stories from other tourists, with departures being ”rescheduled” to 04:00 last minute. The museum doesn’t even open until 07.30…
The tour and transport packages sold and accommodated by companies like Viator and Discover Poland is an outright scam. If you have a trip like this booked, cancel it immediately and simply book an Uber and buy tickets at the reception. It’s cheaper, a lot less risky and you don’t support these scam companies.
If this was an honest mistake, my refund would have been confirmed a long time ago. My guess is I’ll never see those $200 again. Especially after this review. Thanks for almost ruining our trip.
Dave_P, Oct 2024
I thought the guide on the tour kept saying the same information at both sites and didn’t give anymore information then what was on the displays
At the second camp the time was cut short due to times so only saw half the camp which was very disappointing. As this seemed to have more about it in character and feel.
But overall we were pleased to visited this historic place
Response from Host, Oct 2024
Dear Dave,
Thank you for sharing your feedback about the tour. We are glad that you had the opportunity to visit this historic site, although we are sorry to hear that certain aspects did not meet your expectations.
We would like to clarify that the guides at the Auschwitz-Birkenau Museum are assigned directly by the museum, and unfortunately, we have no control over the information provided during the tour. Additionally, the duration of the tour may vary depending on the guide, and in exceptional circumstances, the visit may be shortened, which could have been the case during your experience.
Nevertheless, we hope that your visit left a lasting impression and an understanding of this important history.
Thank you for your honesty, and we hope to offer you an even better experience in the future.
Kind regards
Kevin_B, Sep 2024
A great trip super host Norbert very friendly looked after us well
History no one should forget. Great guide who had a lot of info
Response from Host, Oct 2024
Dear Kevin,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great trip and that Norbert took such good care of you. It's essential for us to ensure our guests feel welcomed and informed while exploring such significant historical sites.
We appreciate your recognition of our guide’s efforts to share valuable information, and we agree that this history is vital for everyone to remember.
Thank you for choosing Discover Poland, and we hope to welcome you back for another memorable experience in the future!
Best Regards
Bethany_b, Aug 2024
We went on a very hot day and we weren’t expecting the amount of walking!! Aside from that it was a very emotional but informative trip. The guide was very knowledgable and was happy to answer any questions. The sites are definitely worth a visit and they really make you think about what happened and how people suffered. Some people on the tour were disrespectful, taking selfies and posing for photos, when the guide specifically said not too, but other than that we had no complaints.
Response from Host, Oct 2024
Dear Bethany,
Thank you for taking the time to share your experience. We’re glad to hear that you found the trip both emotional and informative. It’s essential to reflect on the history of these sites, and we appreciate your acknowledgment of our guide's knowledge and willingness to answer questions.
We understand that the walking can be challenging, especially on hot days, and we appreciate your feedback regarding this aspect.
We also share your concern about the behavior of some tour members and will emphasize the importance of respectful conduct during these significant visits in future tours.
Thank you for your insights, and we hope to welcome you back for another meaningful experience in the future.
Best regards
Kelly_B, Jul 2024
Amazing tour guide so friendly & good English, with good sense of humour! Defo tell friends well worth the money
Jon_T, Jul 2024
Everyone should visit - to remember what happened in Europe not so long ago. It is the most humbling experience of my life.
Lila_C, May 2024
Auschwitz itself was worth every minute, a highly emotive and powerful place to visit and would recommend everyone visiting to learn about the history whilst in Poland!
The tour itself was not the best I’ve experienced, it was rushed, the staff at pick up although was friendly did not explain much to us throughout the day and were not given more than 1 toilet break in 5.5 hours, no lunch break, to the point that a lady on our tour became unwell due to lack of breaks and lack of facilities / no time to use facilities. It would be useful to explain to bring lunch with you / enough snacks for the day. Explain the 1.5 hour coach journey each way and the 10 mins between each site. Also advise people to bring appropriate walking shoes and explain lengthy walking and how most of tour is outside so that people can dress appropriately and bring sunhats etc.
Overall I was pleased with price to visit Auchwitz however breaks and facilities are needed as we all needed food and drinks and were hungry and dehydrated by the end.
Andy_B, Oct 2023
The tour company never turned up, was left waiting around for 45 mins. Had to re book with a different provider and also re schedule transport. Absolute joke of a company. Do not use
Response from Host, Oct 2024
Dear Andy,
Thank you for sharing your experience, and I sincerely apologize for the inconvenience you faced. It’s unacceptable that our team did not show up, leaving you waiting for 45 minutes. We understand how frustrating this situation must have been, especially when you had to rebook with another provider.
Please know that we take this feedback seriously and will be investigating the matter to ensure this does not happen in the future. We appreciate your patience and understanding.
If there's anything we can do to address your concerns further, please feel free to reach out.
Best regards,
MOHAMEDRIDZUAN_M, Oct 2023
tour agency was very accommodative to might tight schedule and complications travelling with children
Aaron_G, Dec 2019
We received our tour from Paulina who was just absolutely knowledgeable and friendly. She really knew the history of the area and had a passion for what she does. Can't say enough good things about our experience with her. We learned a lot. Thank you!
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