Auschwitz with Minivan Hotel Pickup from Krakow
Badge of Excellence
Krakow, Poland
- 7 hours (approx.)
- Pickup offered
- Mobile ticket
- Offered in: English
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Overview
Skip the hassle of researching local bus routes to Auschwitz-Birkenau Memorial and Museum with this convenient package from Krakow. After a hotel pickup, travel directly to the memorial for a guided tour of the former concentration camp complex from when Poland was occupied by the Nazi Party during World War II. Learn historical insights from your guide, then benefit from the convenience of having return transportation included.
- Door-to-door transfers between Krakow and Auschwitz-Birkenau
- No need to buy entry tickets—they’re included
- A guide provides commentary to help you understand the exhibits
- Hear the guide clearly: Headsets are provided
What's Included
- Hotel pickup
- Air-conditioned vehicle
- Licensed English-speaking local guide
- Entry fees (Auschwitz I & Auschwitz II Birkenau), insurance and taxes
- Headsets to hear the guide clearly
- Highly qualified, helpful and friendly customer service
- Lunch
Meeting and Pickup
Pickup points
Select a pickup point
Pickup details
We pick up passengers from all hotels and apartments.If you chose the Self Guided tour option, we will pick you up from the meeting point at Pawia 18a. If your hotel is located in the pedestrian zone of the old town, we will suggest the closest location where we will meet. Our driver will meet you at the hotel reception or at the entrance if it is an apartment without a reception. You will only need to say your name and show the reservation on your smartphone. After the tour, we will drop you off at your chosen location.
Itinerary
1
Panstwowe Muzeum Auschwitz-Birkenau
2 hours • Admission Ticket Free
2
Auschwitz-Birkenau
1 hour • Admission Ticket Free
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Near public transportation
- Infant seats available
- Most travelers can participate
- This tour/activity will have a maximum of 30 travelers
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Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
4.6
based on 300 reviews
Lavrenti_T, Jun 2026
Absolutely positive experience. Transfer is seamless and on time, no need to think about the transport. Guide was friendly, knowledgeable and helpful.
David_C, Jun 2026
Its really difficult to write a review on something like this because it has to be experienced if only to get a small glimpse of what these people went through its a life changing trip very humbling and emotional.... our tour guide was amazing very knowledgeable and Matt our driver was such a lovely guy so nice to chat to him during the journey a credit to your company....highly recommended and very well organised
Response from Host, Jun 2026
We completely understand what you mean—Auschwitz is not something that can truly be described in words. It is a deeply moving and emotional experience that leaves a lasting impression on everyone who visits. We are grateful that we could help you be part of such an important journey.
We're delighted to hear that you found the tour both humbling and educational, and that our guide's knowledge helped bring the history and significance of the site to life. We are especially pleased to hear your kind comments about Matt. We will make sure he receives your compliments—he will be thrilled to know that his friendliness and conversation made your journey even more enjoyable.
Thank you for recommending us and for recognizing the effort our team puts into organizing these tours. We truly appreciate your feedback and hope to welcome you again on another tour in the future.
Bailey_B, Jun 2026
Mat was very helpful and punctual. A very nice guy who made the trip easy! Highly recommend this trip for anyone in Krakow.
Response from Host, Jun 2026
Thank you for your lovely feedback!
We’re delighted to hear that Mat was helpful, punctual, and made your trip easy and enjoyable. We will gladly pass your kind words on to him.
It’s also great to know you would recommend the tour to others visiting Krakow—this truly means a lot to our team.
We hope to welcome you again in the future on another tour.
Jeroen_B, May 2026
Helped us out very last minute after and cancellation with another organisation.
Super nice driver and guide
Response from Host, Jun 2026
Thank you for your kind feedback!
We’re very pleased we could assist you at short notice and help arrange your tour after the cancellation with another provider. It’s great to hear that both our driver and guide made a positive impression and contributed to a good experience.
We truly appreciate your trust in us and are glad we could step in and support your plans. We hope to welcome you again in the future on another tour.
Brian_R, May 2026
Beware of operator they cancel with less than 24 hours notice
They ran out of guides but took money well in advance
Response from Host, Jun 2026
We sincerely apologize for the inconvenience you experienced. Unfortunately, your reservation was made at very short notice, and at the time, all available guides were already fully booked. This is why we had to cancel the tour.
We understand how disappointing this must have been, especially after you had made payment, and we assure you that this was not intentional. We always strive to provide the best service possible, and in cases like this, we recommend booking in advance to secure a guide and avoid last-minute conflicts.
We truly value your feedback and hope to have the opportunity to serve you on a future tour, with a smoother and fully confirmed experience.
charlotte_v, May 2026
Tour company canceled tour less than 24 hours ahead. Very frustrating since it was the last day of our time in Poland.
Response from Host, Jun 2026
We are sorry to hear about your disappointment. Unfortunately, your booking was made at the last minute, and despite our efforts to accommodate it, we were unable to secure guide availability for the requested date and time. As soon as we became aware of the issue, we informed you and processed the cancellation.
We understand that this was especially frustrating as it was your last day in Poland, and we sincerely apologize for the inconvenience caused. While we always do our best to accept reservations whenever possible, last-minute bookings can occasionally be affected by limited guide availability, particularly during busy periods.
Thank you for your feedback, and we hope you will consider visiting us again in the future with a reservation made further in advance.
Alison_W, May 2026
I booked a private Auschwitz tour through this operator and received confirmation immediately after my credit card was charged. However, after arriving in Kraków, I was informed that the tickets had to be rescheduled to the following day because the museum had allegedly refused to issue them. I reluctantly agreed and rearranged my plans, booking another tour for the original day.
To my surprise, I later received another message stating that the Auschwitz tour had been cancelled altogether. As visiting Auschwitz was the primary reason for my trip to Kraków, this was extremely disappointing. I asked the operator to find any available alternative, but the only option offered was a “safari-style” drive-by tour of the camp exterior, with no possibility of entering the site.
The explanations provided for the cancellation were inconsistent and largely shifted responsibility to either me or the museum. The operator suggested the booking request was made too late, despite the fact that I booked two weeks before my visit. They also claimed that the museum was cancelling tickets, which I later verified was untrue when I spoke directly with staff at the visitor centre.
My advice to future travellers is to book Auschwitz tickets directly whenever possible, or at the very least request proof that tickets have actually been secured on your behalf. As a further example, I also asked this operator to arrange tickets for Schindler’s Factory and was told none were available. Yet I went there in person and was able to purchase a ticket directly from the ticket office without difficulty.
Overall, my experience was frustrating, disruptive, and undermined confidence in the operator’s claims regarding ticket availability.
Response from Host, Jun 2026
We sincerely apologize for the frustration and disappointment you experienced during your attempt to book the Auschwitz tour with us. We understand that visiting Auschwitz was a key part of your trip to Kraków, and we regret that we were unable to deliver the experience you had planned.
We would like to clarify that our team always strives to secure tickets on behalf of our guests, but access to Auschwitz is strictly controlled by the museum and ticket availability can sometimes change unexpectedly, even for confirmed bookings. We regret that in this instance, the museum’s availability and the timing of your booking led to multiple rescheduling attempts, which caused confusion and inconvenience.
We acknowledge that the alternative options we offered did not meet your expectations and that our communication could have been clearer. Your feedback highlights areas where we need to improve our processes and transparency to ensure future guests can have a smoother and more reliable experience.
We appreciate your advice to future travelers and will continue to encourage guests to verify ticket confirmations directly with the museum where possible. Once again, we sincerely apologize for the disruption to your plans and thank you for sharing your detailed experience.
DEEPAKC_L, May 2026
Mat is a good tour operator was on time to pick me up from the Hotel. He also provided us lunch box with water bottle which kept us moving for the tour duration. It was a knowledgeable and informative tour.
Response from Host, May 2026
Thank you for your kind review.
We’re very happy to hear that you had a positive experience with Mat and appreciated the punctual hotel pickup, lunch box, and water provided during the tour. It’s wonderful to know that you found the tour both knowledgeable and informative.
We truly appreciate your feedback and hope to welcome you again on another tour in the future.
Kevin_B, May 2026
Fantastic service. Our driver Eugene was extremely knowledgeable and cordial. And a safe driver. His English was excellent and so was the tour guides’ (different people, same company). Tour was insightful, difficult, and respectful of the victims.
Response from Host, May 2026
Thank you very much for your thoughtful review.
We’re delighted to hear that you were satisfied with the service and that Eugene made such a positive impression with his knowledge, professionalism, and safe driving. We’re also pleased that both Eugene and the tour guide provided clear communication in English and helped make the experience smooth and meaningful.
It means a great deal to know that you found the tour insightful and respectful to the victims. Thank you again for your kind words and recommendation.
Michael_W, May 2026
Eugene was a great host. He was right on time. Everything went exactly as planned. Very informative tour. Very prompt at replying and letting me change my pickup location at the last moment.
Response from Host, May 2026
Thank you for your kind feedback.
We’re very pleased to hear that you had a smooth and well-organised experience with Eugene. It’s great to know that he was punctual, responsive, and helpful with your last-minute pickup change, and that you found the tour informative.
We truly appreciate you taking the time to share your review and hope to welcome you again in the future.
James_W, May 2026
We had an excellent tour with Eugene. Communication was clear from the day prior on expected time of pickup and plans for the following day. As our guide he was incredibly knowledgeable and led a fantastic tour of Auschwitz and Birkenau camps. For anyone looking for a turnkey tour with pickup and drop off from your Krakow tour, this was an easy choice.
Response from Host, May 2026
Thank you very much for your kind review.
We’re delighted to hear that you had an excellent tour with Eugene and that the communication before the trip helped everything run smoothly. It’s great to know that his knowledge and guidance made your visit to Auschwitz and Birkenau meaningful and informative.
We truly appreciate your recommendation and are glad the pickup and drop-off service made your experience easy and convenient. Thank you again for sharing your feedback.
Jolene_H, May 2026
We had a lovely day. We were picked up from our hotel on time and dropped back to the main square which we requested. Our driver Mat was very efficient and knowlegable. Our guide for the tour was very informative and spoke good English.
Response from Host, May 2026
Thank you for your kind review.
We’re very pleased to hear that you had a lovely day and that the pickup and drop-off arrangements worked smoothly for you. It’s great to know that Mat was efficient, knowledgeable, and helped make the journey comfortable, and that the guide provided an informative tour in clear English.
We truly appreciate your feedback and hope to welcome you again in the future.
ANDREW_D, May 2026
Called me the afternoon before the trip to tell me our pickup had been moved from 07:00 to 05:40 and would not be from the hotel as advertised. Would not agree to a cancellation or refund so we had to go. Told us that could not get tickets at the agreed tour time and that bus was too large to get to the hotel. The pick up point wasn't far away but they were calling chasing us up at 05:33. The large bus was was actually a minivan that could easily have got to our hotel, and was very cramped Not surprisingly we were one of the first groups to arrive at the site but it took so long to get entrance tickets arranged that by the time we joined the queue there were several hundred people who had arrived after us that were already waiting. It took 40 minutes to get to the entrance. Once we were in we were ushered to a side area and waited a further 20 minutes with no explanation although i suspect we had missed our slot. Our guide , provided by the site and not the tour operator as far as i could tell, was not the best, being very repettitive. Overall dissapointed.
Response from Host, May 2026
Thank you for taking the time to share your detailed feedback.
We are sorry to hear that your experience did not meet expectations and that the changes to the pickup time and location caused frustration. We understand how inconvenient last-minute adjustments can be, especially so early in the morning, and we regret the lack of flexibility you felt regarding cancellation.
Regarding the transportation, we appreciate your comments about the vehicle size and comfort. The logistics for visits to the site are sometimes adjusted due to ticket availability and strict entry time slots set by the museum, which can also affect waiting times on arrival. However, we understand how this impacted your experience and will take your comments into account when reviewing our communication and planning process.
We are also sorry to hear that the guided tour itself did not fully meet your expectations. While the museum provides its own official guides, we understand how important the quality of that part of the visit is to the overall experience.
Your feedback is valuable and will be shared with our operations team as we continuously work to improve our service. Thank you again for your review.
A_M, Apr 2026
Wonderful tour—our guide was incredibly knowledgable and made the experience well worth it.
On the logistics side, we had an incredibly easy pick up and drop off. Great communication from the driver.
Response from Host, May 2026
Thank you for your kind words! We're delighted you enjoyed the tour and found the guide so knowledgeable. It’s also great to hear the pickup, drop-off, and communication were smooth. We hope to welcome you again!
Keith_M, Apr 2026
Our guide Eugen was so knowledgeable and his English was great. The tour was a must see for us but harrowing at the same time
Response from Host, May 2026
Thank you for sharing your feedback. We’re glad to hear Eugen’s knowledge and clear English made the tour meaningful for you. It’s true, the experience can be emotionally challenging, and we appreciate you taking the time to reflect on it with us.
Sue_K, Apr 2026
It's very busy when you get there and we felt marched around with little time to stop and take it all in. Pick up was excellent kept us informed in advance and on the day.
Response from Host, May 2026
Thank you for your feedback. We’re glad the pickup and communication worked well for you. We also appreciate your comments about the pace of the visit and will take them into account, as we understand the importance of having time to reflect during the experience.
KaityK_B, Apr 2026
Unexpected last minute cancellation by the tour operator which makes sense they didn’t respond to confirm our hotel pick up
Response from Host, May 2026
Thank you for your feedback. We’re sorry the experience didn’t go as planned and for any inconvenience caused by the cancellation and communication issues. We understand how frustrating this must have been and appreciate you sharing it with us.
Jane_T, Apr 2026
Eugene our driver and guide was amazing. Extremely knowledgeable, professional, courteous and told the story in an compastionte way. He picked us up promptly at our hotel in central Krakaw. We would thoroughly recommend this tour. Our 10am tour was cancelled as all tickets were sold out. We were put on the 4pm tour, which turned out to be an amazing time to go, not during the extremely busy crowds in the morning. Perfect.
Response from Host, May 2026
Thank you for your detailed feedback! We’re glad to hear Eugene provided such a knowledgeable and compassionate experience, and that the alternative time worked out well for you. We really appreciate your recommendation and hope to see you again.
Mark_H, Apr 2026
Very interesting visit to Auschwitz and Birkenau. Good communication and pickup. Patryk and Eugen did an excellent job of looking after us and guiding us through the camps with a knowledgeable and informative tour. Highly recommended.
Response from Host, May 2026
Thank you for your kind review! We’re glad you had an interesting and well-organized visit, and that Patryk and Eugen took great care of you throughout the tour. We really appreciate your recommendation!
luvabletoys, Apr 2026
Unfortunately, and beyond everyone’s control, the day we had booked to go was a day booked at short notice for Jewish remembrance, so we were u able to visit the museum. A full refund was offered or a 50% refund but we could have a safari style tour with a guide for the afternoon. We have just returned and were able to see the camps and wagons and the guide was very knowledgeable on the subject. We feel we have seen enough to get a true reflection on the subject and would recommend the tour to anyone who finds themselves in the same position.
Response from Host, May 2026
Thank you for your understanding and for sharing your experience. We’re glad that, despite the unexpected changes, you were still able to take part in a meaningful visit and that the guide provided valuable insight. We appreciate your recommendation and your flexibility on the day.
Tracy_B, Apr 2026
It was transported by a mini van, but tour itself was not in small group. It was with many groups about 30 people. Tour guide was very knowledgeable and we leaned a lot, but it was kind of rushed because other group of tours were right behind of us. The driver, Ivan, was right on time, communicated well. Tour was supposed to start from 7am, but it was moved to 12:20, they said the tickets were not available on that morning.
Response from Host, May 2026
Thank you for your honest feedback. We’re glad to hear Ivan was punctual and communicated well, and that you found the guide knowledgeable. We also appreciate your comments regarding the group size, pace, and schedule changes—these are important points and we understand how they can affect the overall experience. We’ll take your feedback into account as we continue to improve our tours.
Mja_J, Apr 2026
Impressive and interesting tour. Everyone should visit this museum and learn about the atrocities that took place here during WO Ii. We had a great tour guide Eugene and very nice driver Matteo.
Response from Host, May 2026
Thank you for your kind feedback! We’re glad you found the tour impressive and meaningful, and that Eugene and Matteo helped make the experience a positive one. We really appreciate your recommendation.
Elise_F, Apr 2026
Very interesting experience. Helpful guide and tour driver. The tour guide was very informative and knowledgeable about the camps.
Response from Host, May 2026
Thank you for your feedback! We’re glad you found the experience interesting and that both the guide and driver were helpful. It’s great to hear the guide’s knowledge made the visit more meaningful.
jozef_j, Apr 2026
Was everything as described and easy to understand and be apart of , was good to learn about the history and what it means to the people
Response from Host, May 2026
Thank you for your feedback! We’re glad the experience was clear, easy to follow, and helped you learn more about the history and its meaning. We appreciate you joining us.
Riley_L, Apr 2026
really interesting expirence and very informative. definitely recommend visiting this museum one day. andrew was great with assisting us
Response from Host, May 2026
Thank you for your feedback! We’re glad you found the experience interesting and informative, and that Andrew was helpful throughout. We really appreciate your recommendation!
Ceri_S, Apr 2026
Got cancelled less then 10hrs before trip which spoilt our experience of krakow straight away as this was a whole day trip
Response from Host, May 2026
Thank you for your feedback, and we’re very sorry for the short-notice cancellation and the impact it had on your plans in Krakow.
We understand how disappointing it is when a full-day experience is affected so close to departure, especially when it was an important part of your visit. While some cancellations happen due to circumstances outside our control, we recognise that the timing and communication in this case fell short of expectations.
We appreciate you bringing this to our attention, and we’ll use your feedback to improve how we handle and communicate such situations in the future.
brendan_f, Apr 2026
Absolutely the worst people to book through, all booked, confirmed and then cancelled just as I’m about to board the the plane to krakow! All paid for before hand! Please check before you book people
Response from Host, May 2026
Thank you for sharing your experience, and we’re truly sorry for the frustration and disruption this caused, especially at such a late stage in your travel plans.
We understand how upsetting it is when a confirmed booking is cancelled just before a trip, particularly after payment has already been made and travel arrangements are in place. While some cancellations can occur due to factors outside our control, we recognise that the timing and communication in your case were not acceptable and clearly impacted your plans.
We take this feedback seriously and will review what happened to help prevent similar situations in the future.
Sarah_W, Mar 2026
So to start with our tour was put back from a 7am pick up to 12:30, the evening before our trip, with our free hotel pick up cancelled even though we were on an accessible street.
We then had a delay of over an hour in our pick up, because of a marathon. I presume that this was put in place months before and the company would have known about road closures etc.
Our trip now started at 1:30pm , which was six and a half hours later than arranged, which was unacceptable.
We paid for an English speaking tour, who was very poor and was not fluent in any way.
The tour felt very rushed as at the end it was starting to get dark.
We finally got back around 10pm, so missed our dinner reservation and our last evening in the city which was not good when you are only there for a few nights.
Overall, a very poor experience which saddens me as I use this company slot. The customs service was poor and refused to refund any of my trip, including the €50 I lost on a dinner reservation.
Very poor experience.
Response from Host, May 2026
Thank you for taking the time to share such a detailed account of your experience. We’re genuinely sorry that your tour did not go as planned and that it had such a negative impact on your day in Krakow.
We understand how frustrating it must have been to face multiple schedule changes, delays, and to miss your evening plans as a result. While some disruptions—such as road closures or local events like marathons—can be outside of our control, we recognise that the way this affected your itinerary and the overall timing of your day was unacceptable.
We’re also sorry to hear that the guiding experience did not meet the expected standard for an English-speaking tour, and that the pace and conditions of the visit made it feel rushed.
Regarding refunds, we understand your dissatisfaction and regret that the outcome did not feel fair given your experience. Your feedback will be reviewed carefully by our team as we assess both our operational planning and communication processes.
We appreciate you being a returning customer and are truly sorry that this experience fell so far below expectations.
Dave_S, Mar 2026
Driver was 40 minutes late for the pickup due to the Krakow marathon but I'm sure the event was planned in advance so they should have anticipated the traffic issues.
Onsite guide was knowledgeable but spoke very fast and her English wasn't really good enough to be a tour guide.
Response from Host, May 2026
Thank you for your feedback, and we’re sorry for the delay and the impact it had on your experience.
We understand your frustration regarding the pickup timing. While events like the Krakow marathon can sometimes cause unexpected traffic restrictions, we recognise that better anticipation and planning should be in place to minimise delays.
We also appreciate your comments about the guide. Clear communication is essential, and we’re sorry that the pace and language clarity did not meet your expectations. Your feedback will be reviewed with our team as we continue working to improve both logistics and guiding quality.
Thank you again for sharing your experience.
Gary_M, Mar 2026
Driver was very helpful and pleasant but pick up time and location were changed by the operator without warning or consent.
Response from Host, May 2026
Thank you for your feedback, and we’re glad to hear the driver was helpful and pleasant.
We’re sorry for the inconvenience caused by the change in pickup time and location. We understand how important clear communication is, and any adjustments should always be shared as early and clearly as possible. Your comments will be reviewed by our team to improve how such updates are handled in the future.
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