Krakow - Auschwitz, Birkenau & Monowitz Guided Tour
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Krakow, Poland
- 7 hours (approx.)
- Mobile ticket
- Offered in: English
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Overview
What's Included
- Round-trip transportation from Krakow in a air-conditioned vehicle
- Professional English-speaking historical guide
- Exterior visits to Monowitz, IG Farben, Judenrampe, and camp perimeters.
- Gratuities (optional)
- Entry to the Auschwitz-Birkenau State Museum grounds/interiors.
- Guided Tour of Auschwitz Birkeanu Museum
Meeting and Pickup
Meeting point
- Pawia 18B, 31-154 Kraków, Poland
Kiss&Ride Stop, opposite the Mercure Hotel
End point
This activity ends back at the meeting point.Itinerary
1
Krakow
1 hour 30 minutes • Admission Ticket Free
2
Memoriale Auschwitz III (Monowitz)
30 minutes • Admission Ticket Free
3
Oswiecim
30 minutes • Admission Ticket Free
4
Panstwowe Muzeum Auschwitz-Birkenau
45 minutes • Admission Ticket Not Included
5
Auschwitz-Birkenau - "Judenrampe"
20 minutes • Admission Ticket Free
6
Brzezinka
45 minutes • Admission Ticket Free
7
Krakow
1 hour 30 minutes • Admission Ticket Free
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Near public transportation
- Travelers should have a moderate physical fitness level
- WEATHER CONDITIONS⛅: Operates in all weather conditions, please dress appropriately. The tour mostly takes place outdoors, so we encourage you to bring an umbrella or a raincoat in case of bad weather.
- REFUND: You'll receive a FULL REFUND, if for any reason, the guide or transportation is not provided.
- This tour/activity will have a maximum of 50 travelers Operated by Discover Cracow
- ⚠️ CRITICAL INFORMATION – READ BEFORE BOOKING THIS TOUR DOES NOT ENTER THE MUSEUM GROUNDS. Please be aware that this tour takes place entirely outside the walls and fences of the Auschwitz-Birkenau State Museum. You will NOT walk through the "Arbeit Macht Frei" gate, nor will you enter the interior barracks or museum buildings. Why this tour? It is designed as an educational alternative for those who want to see the sites that standard museum tours skip (like Monowitz) and for those who were unable to secure official museum entry passes. Our focus is on the topography, the industrial complex, and the history seen from a respectful distance.
- This tour/activity will have a maximum of 50 travelers
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
4.3
based on 422 reviews
Sort by: Most insightful
Ryan_H, Jul 2026
I booked this as a last-minute tour. That being said, what you get to see is extremely limited. If everything is already booked, then this would be your alternative. Other than that, I would recommend booking another tour because this one leaves you feeling like you showed up to see Auschwitz but got turned away at the door.
Rod_N, May 2026
It is made clear in the guidance on what’s included and excluded in the tour and that it is outdoors only. I didn’t read closely enough that it didn’t get into even walk about the Birkenau part of the complex as outdoor. The tour literally stands at the fence and looks in to both parts of the Auschwitz and Birkenau complexes. The guide was great , speaking to what could be seen from the outside, we received a great summary of the lead up to use of the camp and the scale of what happened. The guides words on the bus were heard. The guide was not fitted with a speaker to enhance his voice when outside and as you stand on the perimeter of the camp with the surrounding traffic of passing busses , cars and trucks , 30 of the 40 people probably couldn’t hear the guide. I guess it had it place if you cannot get to door an internal tour if you want to say you saw some of the buildings.
Natasha_J, Oct 2025
Really good, communication was great and everyone was so friendly and very informative. The tour was a good length, a lot of walking but greatly enjoyed
Ian_W, Oct 2025
They cancelled without notice on the day of our tour. We waited for over an hour for them to come and collect us. Offered no compensation. DO NOT BOOK WITH THEM! Totally disappointed and ruined our holiday. Cannot believe they are asking for a review!!!
PierreAlexandre_F, Sep 2025
HUGE SCAM!!!
They don’t provide what you pay for.
They sell Auschwitz tours claiming the tickets are “guaranteed skip-the-line”.
In reality, all they provide is a bus ride to Auschwitz, where a fake “guide” just tells you how to queue for 4 hours.
Our original departure time was 6:00 am. At 4:00 pm the day before, we were suddenly told the departure was moved to 3:00 am, just to be first in line and maybe get tickets.
So you end up waiting at least 3 hours outside, in the cold Polish night, hoping to finally enter. And of course, since this notice comes less than 24 hours before departure, you can’t get your money back.
No matter what the company replies to my comment there was absolutely no mention that we would have to queue for hours. The so-called “guaranteed skip-the-line” simply does not exist.
It is truly disgraceful to exploit such a place of memory with a scam like this, making money off people in such a disrespectful way.
Vishal_R, Jun 2025
It was second time that I booked a day trip using Viator. Both the times it got cancelled. Once it was told to me a couple of days before and this time I came to know when I reached the meeting point. Then they say that they will refund. Such a favour
Josh_K, May 2025
Booked and paid in full for 5 of us to go to the camps. Had multiple confirmation emails and had been sent over the camp tickets onto the Viator app and a collection point had been agreed where we was to be picked up from. Got a 15 min taxi to the collection point and had arrived 15 mins earlier. No sign of the driver anywhere. Waited 45 mins and then called viator who said they will contact my driver and assured they was going to be on their way. Another 30 mins later no sign so called back only to be told on the phone our trip was full so had been cancelled without informing me. Ruined our weekend here in krakow as this was what we was here for. I dont see how the trip was full and therefore cancelled if I had the camp tickets and paid with confirmation. Won't ever use this service again and will certainly not be recommended.
Roy_C, Apr 2025
An amazing experience, which will stay with us forever, our guide was fantastic and made the visit even better in the way she conducted the whole experience, we were very humbled by the day. The experience really makes you think, just stand still and think and reflect, as we all should, Thank you.
JASMINE_F, Jul 2024
They did not turn up. Luckily, I got my money back. They also did not contact me regarding whether the trip was cancelled and this was after several calls to their number
Response from Host, Jul 2024
Thank you for choosing Disocver Cracow. We are very sorry for this situation, it should never have happened.
Kathleen_V, Jun 2024
Transfer by bus was an excellent choice for us. Our driver was on time and we had a smooth trip to and from our destination. Our guide was absolutely fantastic. Her knowledge and delivery of it was outstanding. This is a tour that must be taken. Be prepared for a roller coaster of emotions. This history must never be forgotten.
Response from Host, Jun 2024
Thank you for choosing Disocver Cracow! We are very pleased to read your feedback. We
do everything so that our customers can visit this important place in the best conditions. I
hope you will choose Discover Cracow again!
Jamie_J, May 2024
Bus had no aircon and was booking for the entire journey there and back. Your guide kept walking off at his own pace not waiting for people to catch up before talking. The guy on the bus phoned 5 minutes before we needed to be there saying he would wait 5 minutes longer. Then slept the entire journey to auschwitz couldn’t be bothered to talk about what would happen so put on a pointless video with subtitles and no sound that you could not read absolutely useless guide poorly managed trip rushed round the trip because they wanted to get back home.
Response from Host, Dec 2024
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We understand the importance of comfort and clear communication during the tour, and it seems we fell short in both aspects. Please know that this is not the standard of service we aim to provide.
If you would like to discuss your experience further or if there's anything we can do to make it right, please feel free to contact us directly.
Kind regards
Aga_W, May 2024
Great organisation of the trip. Our guide Mirosław was outstanding, his knowledge was really impressive. The way he passed all the information was not just dry facts but you could really feel how emotionally invested he was in the history of Auschwitz. He was one of the best tour guides I have met during my travels.
Response from Host, May 2024
Thank you for choosing Disocver Cracow! We are very pleased to read your feedback. We
do everything so that our customers can visit this important place in the best conditions. I
hope you will choose Discover Cracow again!
Emily_T, May 2024
I should have listened to the poor reviews. The tour ‘company’ don’t buy the tickets in advance, so they just pick you up in a coach and take you to Auschwitz, where you join a queue for general public, in the hope of securing a ticket.
They always change the booking time the day before, by text message. Our original pickup time was 5:30am, but was changed to 4am! They pick you up early to try and get to the front of the queue. You’ll spend 2 hours waiting in the freezing cold and the person that takes you on the coach won’t give any explanation- quite a stressful experience. Once you’re in, it’s only the official tour guides from the museum that take you around the sites, luckily.
I would highly recommend going, but book directly on the website, as this is basically just bad transport. Get yourself a taxi there and buy the tickets directly
Response from Host, May 2024
Thank you for choosing Discover Cracow. We are very sorry for this situation. Due to national
holidays, there was lack of guides in museum - hence the time change and waiting.
However, I understand your dissatisfaction and once again we are very sorry.
Mark_T, May 2024
After we had paid for the trip we were informed that we would be picked up at 5.30 a.m on the Sunday morning. Whilst this was very early, especially considering we travelled at 3.00 a.m on the Friday morning, we agreed. The trip was free cancellation up to 24 hours before pick up so I guess I shouldn't be surprised that we weren't notified of the pick up time being changed until 8.45 on Saturday morning. They expected us to be collected at 4.00 a.m as they had failed to secure tickets for the agreed time. We were not willing to get up at 3.00 a.m again and so refused to accept the change of time. Had we been notified earlier we could obviously have cancelled f.o.c or of course they could have done their job properly and secured the correct tickets. When I replied to their message saying we would not accept the time change I requested our money be returned or that we should at least receive a credit for a later date. I have had no response to my message which just undelines for me how pre-meditated this has all been. There are plenty of sites offering this trip and I would suggest looking closely at them all but under no circumstances use this company.
Response from Host, May 2024
Thank you for choosing Discover Cracow. We are very sorry for this situation. Due to national
holidays, there was lack of guides in museum - hence the time change and waiting.
However, I understand your dissatisfaction and once again we are very sorry.
Paul_D, May 2024
Discover Cracow tour was booked with 5.30am departure. This was changed to 4am the previous day. We queued out in the cold for 3 hours with no information other than as you asked. Eventually passengers returned themselves to bus to wait out of cold. We were only thankful that we did get into see Auschwitz as they obviously had no pre arranged tickets. We paid £450 for 8 of us.
Response from Host, May 2024
Thank you for choosing Discover Cracow. We are very sorry for this situation. Due to national holidays, there was lack of guides in museum - hence the time change and waiting.
However, I understand your dissatisfaction and once again we are very sorry.
hanna_b, Nov 2023
We loved the ease of the experience, the driver was very friendly. However it was difficult to distinguish the transport with the the other coaches and cars at pick up, this could have been a little clearer.
Response from Host, Nov 2023
Thank you for choosing Disocver Cracow! We are very pleased to read your feedback. We
do everything so that our customers can visit this important place in the best condictions. Thank you very much for your attention regarding buses we will try to label them better. I hope you will choose Discover Cracow again!
Mark_R, Nov 2023
If you’re into history this is a must if in Krakow.
It’s a long day out and the entrance is like every other major tourist attraction in the world..absolute chaos 😄
Some of the exhibits are grim and not for the feint hearted
Response from Host, Nov 2023
Thank you for choosing Discover Cracow. We're glad you enjoyed your tour.
Olena_B, Nov 2023
The host did not have the booklets ready, we had to wait. Not sure why we paid when the actual visit is a free experience. It feels like we were taken advantage off. We needed to leave 30 min early, asked another bus driver from the same company and he had seats available to take us to Krakov earlier… he asked us to pay him 20 Zlt. Very disappointed, cannot believe I paid for this poor experience. Zero information was provided by driver or tour host. Would not recommend. Felt like a scheme
Response from Host, Nov 2023
Thank you for choosing Disocver Cracow! We apologise for any inconvenience. We are sorry with the situation with the booklets Auschiwtz is one of the most popular places in Cracow and Poland and sometimes it's hard to control it with tickets, and other, we hope situation like that won't have a place in the future.
Gabriel_C, Oct 2023
1st try - The guide didn't have our tickets but she needed so much time to tell us that we would need to go to the end of the line than the daily tickets over and we couldn't see the place. And she just said, "It's not my fault, complain with Discover Krakow".
2dn try - After complaining with the company, they put me on another trip, in the next day, to see Auschwitz. I lost my entire second day in Krakow because of this mistake. But the guide just gave us a book, said "Take this book" and disappeared. And when I complain to the company by WhatsApp, they told me to come out, back to the bus, one hour earlier than planned, because the van would be going back to Krakow. And when I came to the van, no one was there and I needed to wait one hour until we go to Krakow.
Response from Host, Nov 2023
Thank you for choosing Discover Cracow! We are sorry for this situation. This
situation should not have happened and we apologize for it.
MollyMay_S, Oct 2023
The most memorable part of the experience was waiting in a queue for over 3 hours to be told that there’s no more tickets left to enter the museum! And then to be fobbed off by the tour guide, don’t book through any app go to Aruthwitwz yourself! Free entry to the museum! Don’t waste your money through these companies, who just take your money and don’t follow through with anything that you pay for!
Response from Host, Oct 2023
Thank you for choosing Discover Cracow! We are sorry for this situation. We did everything
in our power to make the trip on time, however, we cannot influence everything. This
situation should not have happened and we apologize for it.
Antonio_D, Oct 2023
When we arrived at Auschwitz the bus driver told us that the museum was full, so our tour was cancelled. He told us that we can stay there in Auschiwtz and try to get the tickets by ourselves (paying for them again) and later arrange our return to Cracow on our own (paying again the bus fare), or return to Cracow with him. Our obvious choice (all the passengers) was to return to Cracow for obvious reasons.
I want the full refund of the money that I paid for a tour that was cancelled by you.
Besides, I paid tickets from Kielce to Cracow and return, just for this canceled tour.
The driver was totally useless, taking no responsibility for the fiasco. He didn’t have our tickets, nothing. Only keep telling that we should contact Viator for reimbursement. Besides, he didn’t speak English.
How do I get a full refund? What’s the procedure.
Response from Host, Oct 2023
Thank you for choosing Discover Cracow! We are sorry for this situation. We did everything
in our power to make the trip, however, we cannot influence everything. This
situation should not have happened and we apologize for it. To get a refund you need to contact with Viator.
Dusica_S, Sep 2023
I wouldn't recommend it since the agency didn't book the visit to a museum as it was stated in the offer, so we had to wait for 2 hours to get a free slot at the sight.
Moreover, there wasn't a clear information about which bus we need to take for the return, which we apparently missed and had to buy new tickets.
Response from Host, Sep 2023
Thank you for choosing Disocver Cracow! We are very pleased to read your feedback. We
do everything so that our customers can visit this beautiful place in the best conditions. We appreaciate your informations and are very sorry about the situation that happened to you.
Katarina_A, Aug 2023
Payed more than twice the price do to political problems with the guides, and the first one (cancelled) was with a guide.
Payed for ”skipp the lines” tickets, and than had to stand in line anyway.
Pickup was not organized well. Really feels like I payed for LOT more than I got. A real missuse of the situation from the tour.
This was my 5:th time (been there with all my children now) and this was the most expensive one, and onlyone without guide.
Response from Host, Aug 2023
Thank you for choosing Discover Cracow! You choose option without guidebook, in the description of the trip it is marked that it is a tour without a guide. The policy of the museum is constantly changing hence the waiting in line. Thank you for your feedback and we hope you understand where the inconvenience came from. Your opinion is important to us, I hope you still use our services.
WiiliamJohn_B, Aug 2023
My ticket had been lost by my guide who met us at the bus stop at Auschwitz although he had my wife and daughters ticket. He told me he would fix it and just go Birkenau where I didn’t need a ticket, he took my name and said to go straight to the ticket desk when I returned from Birkenau and it round be waiting for me. Well I did need a ticket for Birkenau and the ticket for Auschwitz was not waiting for me at the ticket desk when I came back. Very poor customer service and attention from our guide which spoiled our day. I do not recommend this tour company. Auschwitz-Birkenau was otherwise a worthwhile visit.
Response from Host, Aug 2023
Thank you for choosing Disocver Cracow! We are sorry that this situation happened to you. We will try to clarify this matter with our staff so that nothing like this will not happen again in the future. However, we are glad that despite the inconvenience, you could see this important place.
Jacqueline_G, Aug 2023
Excellent value for money but in hindsight it was such a rainy/ windy day we found it impossible to hold our umbrella and read the guide book and wish we had done a guided tour . Be prepared for a long day ( we walked 9 miles around both sites and bring lunch if you don’t get it provided . A very humble and unforgettable experience.
Response from Host, Aug 2023
Thank you for choosing Discover Cracow! We are sorry that you experienced such weather during your visit. I hope that despite this, the trip was successful and the weather was the only inconvenience. Whenever you return to Poland, you can choose our services again and see the museum with a guide.
Jen_S, Aug 2023
We attended this tour after being let down last minute by another company. They were very professional and experienced. The driver spoke good English and was very thorough. Very reasonable proced for what you get especially as I didnt realise auschwitz is an hour and half away from krakow.
Response from Host, Aug 2023
Thank you for choosing Disocver Cracow! We are very happy that we could take you to this important place. Thank you very much for your feedback, it is very important to us that our services meet customer expectations. I hope you will choose Discover Cracow again!
Deimante_U, Jun 2023
This is not tour, just a service which buys you bus tickets (you ride with a intercity bus), a guidebook, and tickets to the museum. Time is quite limited, and you have to really hurry to see everything
Response from Host, Jun 2023
Hi, we are really sorry that you feel about the tour this way. We inform in tour description how long does the trip lasts. Time of the tour is calculated on the basis of the average time of sightseeing this museum. Our team is constantly improving our services to organize tours as best as it possible. However we hope that you had a good time in Kraków.
Lance_D, Apr 2023
It's one of those, I want to do it/ don't want to do it trips.
It will stick in your memory for ever.
Auschwitz is at 2 locations connected by a free shuttle bus every 10 min.
It's worth noting that it's actually free to get into Auschwitz but you have to book a time slot for Auschwitz 1' which can be done on the web site in advance to secure a slot. The £16 paid is actually for a public coach ticket from the coach station in Krakow with a guide available as you get off.She just gave us all a guide book which is nice and would normally cost around £5) and gave us our tickets. I suppose having it all booked by someone else makes it easier but you can book it all yourself. The train station is close by also. You can opt for tour guide trips but more expensive. In Krakow we were quoted £48 a person for transport and guide which is ridiculous. The guide book and the signs around the site is enough I feel and let's you explore at your own pace.
Response from Host, Dec 2024
Thank you for sharing your experience. We're glad to hear that you found the trip memorable and informative. We appreciate your detailed comments on the booking process and the guidebook, and we understand that some guests may prefer to explore at their own pace. Your feedback is valuable, and we will consider it for improving our offerings.
Best regards
Karla_S, Jul 2022
I booked this tour for me and my 60 year old father.
The pick up was late. They asked us to be at the meeting point at 11:15 am. They picked us up at 11:40
The driver "Chris" picked us up in a personal car saying we were really lucky that the van was full and they didn't have enough space for us. Now we were going to have a "private tour" he was really nice on the way there. When we got to Birkenau it was raining (its all outdoors), he told us to meet him back at Auschwitz I at 3:55 to enter the museum at 4:00. Since it was raining a lot we ended up we had to take cover a few times and it caused us to arrive to auschwitz at 4:06. ( I called him at 3:40 to let him know) He was livid! Mad! When I saw him I waved at him and told him! Hi! We are back! He said yes, but you are late! He switched from being this nice guy to a complete jerk, super rude and everything I told him he had a come back about how we were late. We went into Auschwitz at 4:15 toured around and were ready to leave at 5:45. We came outside and called him. He said to wait for him 5 min, he picked us up to take us back to krakow. The entire way back he kept going back and forth about us being late from birkenau. Even though we completed both places in 15 minutes less than the estimated time.
Response from Host, Jul 2022
Dear Customer,
Please accept our apologies for the inconveniences that you experienced during your trip. We are deeply sorry for the innappropriate behaviour of the driver and thank you so much for writing this review. It will help us to increase the quality of our services. I hope that this experience didn't ruin your trip to the Auschwitz museum and that you were still able to enjoy learning about the history of this tragic place. I hope you will trust us once again and choose to book through Discover Cracow. We won't let you down again
With best regards,
Discover Cracow
Karen_S, Jan 2020
Extremely well organised early morning trip. Guide was friendly & informative would definitely recommend. If travelling with Coeliac (GF) friends / family ensure you take GF snacks as nothing is GF except drinks.
Response from Host, Oct 2020
It was our pleasure to meet you! :)
From $26.76
per personup to 24 hours before the experience starts (local time)
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