Shared Shuttle Service from Naples Central Station to Sorrento
Naples, Italy
- 1 hour 30 minutes to 2 hours (approx.)
- Group discounts
- Mobile ticket
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What's Included
- Air-conditioned vehicle
- Excess Baggage1 medium bag and 1 carry-on bag are allowed for each passenger
- There is no pick up at the accommodation
Meeting and Pickup
What To Expect
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Near public transportation
- Infant seats available
- Most travelers can participate
- This tour/activity will have a maximum of 8 travelers
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Featured review
Nancy_P
Perfect experience from beginning to end! We met the driver Vincenzo by the StarHotel Terminus on piazza Garibaldi. Vincenzo had communicated with us through WhatsApp and we asked for his Vehicle color and plate number, which he provided and which made it simple to identify him when he arrived. He got out of the car and handed me the sign with my name on it that he had planned to use if he couldn’t locate us. Not knowing the area at all, having never been there, I was a little concerned about finding the meeting point. The key for us was coming out the perfect exit of the train station…the Garibaldi exit. I’m sure there is more than one Garabaldi exit, so StarHotel may not be on your left as it was for us, but it’s a big hotel and you shouldn’t have any trouble finding it. I had printed a picture off the internet of the front of the hotel which, with very little effort, helped us we locate the meeting point. Vincenzo our driver was as professional as they come. Soft calming and pleasant music. Excellent driving skills, pointing out a few sights along the way. We were in a Mercedes van that seated 9 people including the driver. As the last folks picked up, we were seated very comfortably in the front with the driver what a fabulous view we had all the way to a stop point where Vincenzo transferred us to another driver who completed the last small part of our trip into Sorrento. Vincenzo, our original driver then continued on with other passengers who were going to Positano & Amalfi. We would definitely use this service again. It was worth every penny we paid! A much more relaxing and comfortable way to get here than the train we took last year! Thank you Viator, we highly recommend your services
Reviews
3.9
based on 55 reviews
GUYBAT, Apr 2026
Excellent! We enjoyed very much!
Recommend!!! Perfect car and a driver and timing!
Will doit again next time.
Guy B.
Kim_C, Mar 2026
Vincenzo was a great driver with stellar customer service. He transported us and another couple and shared a great amount of information of the Naples/Sorrento area. Also got gave us an opportunity to take a picture and enjoy a sampling of lemon before making our way into the center of Sorrento. 10/10 recommend this service!
Barbara_B, Feb 2026
Outstanding service from booking to drop off. The communication was excellent, the driver went above and beyond, and the overall customer service was more than I could have hoped for.
Thank you!
Margaret_M, Sep 2025
Horrible! The original driver dropped us off with another company who refused to take us to our hotel without an additional 20Euros. Then he dropped us 3 blocks and 4 flights of stairs away from the entrance. We didn’t know where we were. This was frightening! I tried chatting with Viator and they didn’t answer
Response from Host, Oct 2025
We’re sorry to hear you were surprised by the drop-off, but we’d like to clarify: our shared shuttle service does not include hotel drop-off, as clearly stated in the product description. Unfortunately, Viator’s form automatically asks for the hotel, but the correct pick-up/drop-off points are those listed in the "Meeting Point" section.
As for the extra charge: you were offered an optional private add-on, not forced to pay it. Unfortunately, the situation arose when you refused to leave the vehicle at the scheduled drop-off point, despite being informed in advance. At that point, the only available solution was to offer a last-minute upgrade.
The hotel you booked is not accessible by shuttle, and like many properties in the Amalfi Coast, involves stairs and walking. This is very common and we always recommend checking your hotel’s accessibility before booking.
We appreciate your feedback, but the service was provided as booked.
nora_m, Sep 2025
It's a bus. They were very good at updates & dropped us off near hotel. Bbvftjujbnjvdssujbvfxsstgvgs
Response from Host, Sep 2025
Thank you for your feedback, we’re glad the updates and drop-off location were convenient for you! (We’re not sure about the second part of your message, but we’ll take it as enthusiastic typing 😄)
Looking forward to welcoming you again!
Dimitria_M, Sep 2025
Very dissatisfied and disappointed!! Had booked this shuttle and our drop off destination way in advance, which cost $90.00 and then the day of pick up, was told by the driver that he cannot drop us off at our destination because it was not in route which he passed our destination to where he said he cannot drop us off. He said he can drop us off by the nearby church which was 19 minutes away from our hotel if we walked with luggage and all. Then we were dropped off in Sorrento where we had to catch a taxi and pay an additional $80.00 to take us back to to our hotel, where the shuttle driver had originally passed up... unbelievable!!
Response from Host, Sep 2025
We’re truly sorry for the inconvenience you experienced. Please note that our shared shuttle service follows specific route stops, and custom drop-offs may not always be possible without prior agreement.
However, we understand your frustration and will review your case carefully to assess what could have been handled better.
Fiona_C, Sep 2025
V well organised , great communication, easy pick up / drop off as requested and very helpful driver
Response from Host, Sep 2025
Thank you for your lovely review! We're so pleased everything went smoothly with your pick-up and drop-off, and that our driver was helpful. We hope to welcome you again soon.
Robyn_W, Sep 2025
Pros.
The company communicated with me beforehand via WhatsApp to inform of the vehicle type and plate number. They sent exact coordinate that I was able to open in google map, and the bus was waiting there at the correct time. They loaded everyone onboard and left right on time.
Cons: The booking says 8 passengers maximum, but it was a large bus that held about 24 people. The air conditioning was not working very well.
Overall it was quick and a much more comfortable way to get to Sorrento than the local train.
Response from Host, Sep 2025
Thank you for your balanced review. We’re glad the communication and timing were helpful, and that you found the transfer quicker and more comfortable than the local train.
Regarding the vehicle size: depending on demand, we may use larger vehicles, but always ensure comfort and punctuality. We will also check the air conditioning issue you noted, thank you for pointing that out.
Jose_Q, Jul 2025
This company provides a Super reliable service. We got off on the wrong station and they still made the effort to come to us.
They Made our day. Thanks Giuseppe.
Response from Host, Jul 2025
We really appreciate your kind words! Even when things don’t go as planned, we do our best to help and we’re so glad Giuseppe could turn the day around for you. Thank you for choosing us!
Lisa_F, Apr 2025
Be prepared, its not for the faint of heart if your afraid of heights. Sit back, relax and ask questions.
Response from Host, Apr 2025
The views along the coast can be breathtaking—literally! We're glad you enjoyed the ride and hope to welcome you again for more scenic adventures. Thank you for the honest tip!
Nancy_P, Apr 2025
Perfect experience from beginning to end! We met the driver Vincenzo by the StarHotel Terminus on piazza Garibaldi. Vincenzo had communicated with us through WhatsApp and we asked for his Vehicle color and plate number, which he provided and which made it simple to identify him when he arrived. He got out of the car and handed me the sign with my name on it that he had planned to use if he couldn’t locate us. Not knowing the area at all, having never been there, I was a little concerned about finding the meeting point. The key for us was coming out the perfect exit of the train station…the Garibaldi exit. I’m sure there is more than one Garabaldi exit, so StarHotel may not be on your left as it was for us, but it’s a big hotel and you shouldn’t have any trouble finding it. I had printed a picture off the internet of the front of the hotel which, with very little effort, helped us we locate the meeting point. Vincenzo our driver was as professional as they come. Soft calming and pleasant music. Excellent driving skills, pointing out a few sights along the way. We were in a Mercedes van that seated 9 people including the driver. As the last folks picked up, we were seated very comfortably in the front with the driver what a fabulous view we had all the way to a stop point where Vincenzo transferred us to another driver who completed the last small part of our trip into Sorrento. Vincenzo, our original driver then continued on with other passengers who were going to Positano & Amalfi. We would definitely use this service again. It was worth every penny we paid! A much more relaxing and comfortable way to get here than the train we took last year! Thank you Viator, we highly recommend your services
Response from Host, Apr 2025
Thank you for this incredibly detailed and thoughtful review! We’re thrilled that Vincenzo made your journey so smooth and reassuring. It's wonderful to know that you felt comfortable and well taken care of from the first contact to the final drop-off. We truly appreciate your recommendation and hope to welcome you again soon!
danny_g, Oct 2024
Our driver Giuliano was friendly, knowledgeable and professional. The car was very clean and Giuliano drove very well. We arrived early and Viator was able to accommodate an earlier pick up time. This gave us more time explore our area. We appreciate this very much. We are very happy with this service.
Response from Host, Oct 2024
Thank you for your detailed review! We're glad that Giuliano made your trip enjoyable and that we could accommodate an earlier pick-up time. It’s great to hear that you had more time to explore and that the service met your expectations. We hope to welcome you back soon!
karinakeisler, Sep 2024
Great service, or driver was on time, polite, and a good driver. She used a translation service on her phone so we all understood her directions
Response from Host, Sep 2024
Thank you so much for your kind review! We're thrilled to hear that your driver provided a smooth and polite service and that the translation tool helped make the experience seamless. We’re always happy to go the extra mile to ensure communication is clear.
Looking forward to assisting you again in the future!
MaryBeth_H, Sep 2024
Once we finally found the ride we were good. Very vague instructions on where to meet. Said to meet in front of a hotel. Stayed in front of hotel. Had to contact the company they said wait on the sidewalk in front of hotel. There was no sidewalk
Response from Host, Sep 2024
We apologize for any confusion regarding the meeting point. We will make sure our instructions are clearer to avoid any future misunderstandings. Glad the rest of your experience was positive once you connected with the driver!
Isabella_D, Sep 2024
Driver was on time and very polite, waiting for us with our names on a sheet of paper, so very easy to spot him. Car was clean and airconditioned with good leg room. Drive was smooth. Definitely recommend
Response from Host, Sep 2024
Thank you for your wonderful feedback! We're glad to hear the service met your expectations, from the timely pick-up to the smooth ride. Your recommendation means a lot to us!
John_H, Sep 2024
Driver was on time and got us to our destination. The meeting point wasn’t clear. Explanation of where the meeting point would be upfront would have been helpful.
Response from Host, Sep 2024
Thank you for your feedback! We’re glad to hear the driver was on time and that you arrived safely.
The pick-up point is provided at the time of booking, but we understand the importance of clear directions and will work on improving the clarity to make it even easier for our clients.
Safe travels, and we hope to assist you again in the future!
Fernando_V, Aug 2024
Great customer service, from the coordination through WhatsApp to the courtesy of the driver. The company asked for my hotel address to try and drop me off as close as possible, and ended up dropping me off at my hotel.
Response from Host, Sep 2024
We’re so glad to hear you had a positive experience with us! Our team always strives to provide the best customer service and make our clients’ journeys as smooth and convenient as possible.
It’s great to know we were able to drop you off right at your hotel.
Thank you for your kind words, and we hope to assist you again soon!
Antonio_C, Aug 2024
Train station pick up
We were told that the driver would be waiting at the star hotel with our surname on a card this did not happen
I was waiting outside the hotel in the heat and he was waiting in the air condition van. As it became closer to the time I was getting worried so I approached the waiting van only to find that he was there waiting for me.
We then found out he had another pick up at the airport once we arrived at the airport we were left in the van for 45 minutes in the 37 degrees heat while he went to find the next pick up.
After all that what should have been a one hour trip it took almost three hours.
He also argued with his office over the phone while driving about the situation.
All I can stay is he had the opportunity to fix everything by dropping his only two drop offs at their hotels instead he chose to drop us off at their designated drop off and again in the heat.should had listen to my wife and gotten the local train it would had be cheaper and quicker.
Never use this service unless you want to ruin your day
Response from Host, Aug 2024
Thank you for sharing your experience with us.
We deeply regret the inconvenience you encountered during your trip. Our drivers are instructed to wait in visible locations, and it seems there was a miscommunication in this instance. We sincerely apologize for the long wait at the airport and the extended travel time.
We aim to provide a seamless service, and it’s clear we fell short here.
We appreciate your feedback and will use it to improve our operations.
Nancy_C, Jul 2024
Excellent prompt service as planned. Very responsive and flexible, especially about questions about pick up/drop off locations.
Chantelle_Z, Jun 2024
If you want to be dropped off at your hotel, don’t book this service. We were asked the name of our accomodation, therefore I assumed that there would be some sort of drop off at our hotel. Other people on our shuttle also thought this too. We were instead dropped off 2.5kms away from our hotel which was at the top of a cliff. There are no ubers available either, and a taxi was hard to find. We had to wait an extra 1 hour and 30 minutes for our hotel shuttle to pick us up. If you are staying in the centre and at the bottom of Sorrento this may be a good option, however if your hotel is a bit further away don’t consider booking this.
Tammy_S, Jun 2024
Our driver stopped at a lookout and limoncello van which was awesome.
He was also very well mannered.
Grace_S, Jun 2024
Excellent service and punctual which is critical when scheduling a transfer. Would highly recommend it
Laura_W, Jun 2024
Driver dropped us off about 1/2 km from our destination when he stopped to let another party off. Claimed no English, pointed us vaguely in a direction and sped off. After finding our way, it was clear there were other drop offs much closer to our hotel. Frustrating way to start our vacation.
Scott_L, May 2024
Our driver was friendly and told us bits and pieces about Italy. He was a little late due to a traffic accident (no fault of his own). Worked out well for us.
Daniela_F, May 2024
The transfer arrive in point to get our grup forty minutes later. We stay standing in square with our bagages in front a station Central Nápoles . Very insecure.
John_L, May 2024
Our driver was 1 hour and 20 minutes late picking us up. First we received a text that he was going to be 30 minutes late, then another one for another 30 minutes and then a called saying 20 more minutes. Then we get 8 minutes from our hotel and he said we had to switch to another driver to take us to our hotel because he had to take the other 4 people in the van to their hotels. We waited and waited, then another driver came and we switched all our luggage to the other car and finally got to our hotel. Drivers were very nice, but too long of a delay.
TheresaL_Z, May 2024
Driver picked us up as indicated. A little difficult to be sure we were in the right place for pickup. Got to our hotel safely.
Debbie_T, Apr 2024
Very professional and made it easy to get from Naples Train Station to our accommodation in Sorrento.
Deb_K, Oct 2023
Great shuttle service ! The driver was early and communicated with us he could pick up my family group of 6 early! He was very helpful with our luggage and the van was very comfortable! Thank you! I recommend this shuttle service to any traveler.
Wayne_O, Sep 2023
A great alternative to using public transportation. A convenient mode of transportation. We arrived at our location without hassle thanks to the reliable and effective shared shuttle service.
From $45.44
per personup to 24 hours before the experience starts (local time)
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Shared Shuttle Service from Naples Central Station to Sorrento
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