cancun airport shuttle
Cancun, Mexico
- 30 minutes to 1 hour (approx.)
- Group discounts
- Mobile ticket
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Overview
Enjoy the peace of mind of a shuttle service for a price not far off the public bus when you prebook this great-value airport transfer from Cancun Airport to the Cancun area. Regular departures from morning to evening and flight monitoring mean no worries if your flight is delayed, while staff will greet you at the airport holding a sign with your name. Choose between 1-way or round-trip services.
- Affordable airport shuttle by air-conditioned minivan to Cancun area hotels
- Meet-and-greet service for a more personalized feel than big-bus transfers
- Upgrade to a round-trip transfer for security at both ends of your vacation
- Cheaper than private transfers and much less stressful than public buses
What's Included
- shared transportation available from 9 am until 5pm
- One-way shared transfer unless you choosed and pay for a round trip
- 1 piece of luggage per person
- this rate only aplies for services from the Cancun Airport to the area of the option selected
- the transfer from the hotel to the airport is only included if you choose the round trip option
- Free shopping tour to Cancun or Playa del Carmen
- Bottled water
- The free shoping tour doesn't apply to hotels located at Tulum area
Meeting and Pickup
Meeting point
- Cancun International AirportCarr. a Aeropuerto Cancún, 77500 Cancún, Q.R., Mexico
### Meeting Points Our representatives will be waiting for you holding a sign with our logo at the following locations: - ✈️ **Terminal 2**: Platform **32** - ✈️ **Terminal 3**: Platform **55** - ✈️ **Terminal 4**: Platform **50**
End points
This activity ends in a different location. See details below:
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What To Expect
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Children must be accompanied by an adult
- Stroller accessible
- Near public transportation
- Infant seats available
- Most travelers can participate
- This tour/activity will have a maximum of 120 travelers
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Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Featured review
Jahvon_C
Me and my friend were kindly greeted by the staff upon arriving near the pick area. The driver made it shortly after and was very friendly and made sure we had a good time on our transport to the resort.
Reviews
3.9
based on 143 reviews
Sort by: Most insightful
Daniel_B, Jul 2026
Overall good experience. The good: reasonable price for airport transfer, especially for a large group of 11. The staff was very friendly, and the vehicles were clean and roomy. Upon making the reservation I was contacted with information on where to meet our coordinator/driver, who was waiting for us when we landed, which was nice cause we didn't have to wait long to be picked up.
Room for improvement: We were dropped off at the wrong hotel - and for our return trip the driver again went to the wrong hotel. We stayed at Sandos PlayaCar and I made sure to enter the hotel address as requested when I first made the reservation. During our pick up I overheard the driver and the coordinator refer to the hotel as "Sandos PlayaCar Palace." At the time I didn't think much of it because Sandos PlayaCar Place wasn't listed on the Sandos website so I assumed it was also known as such, however when we were dropped off and attempted to check-in the hotel staff pointed out we were at the wrong property. I contacted the number provided to the agency, and they were able to have the driver pick us up, but unfortunately had to wait over 15 minutes for him to arrive. For our return trip we waited for an hour as the driver had gone to Sandos PlayaCar Palace to pick us up. The agency was in contact with me during the time, but when I talked to the driver he told me he wasn't given my phone number so any communication he had to make was made with the agency, who would then reach out to me.
The overall experience was good and will definitely use again if I ever return to Cancun
Response from Host, Aug 2026
Dear Guest,
Thank you for taking the time to share such detailed feedback. We’re delighted to know that you enjoyed our friendly staff, clean vehicles, competitive pricing, and smooth airport arrival experience.
We sincerely apologize for the confusion regarding your hotel on both your arrival and departure transfers. We understand how frustrating this must have been, and your comments have been shared with our operations team to help us improve our booking verification and communication processes.
We truly appreciate your patience and are grateful that, despite these inconveniences, you would choose to travel with us again. We look forward to providing you with an even better experience on your next visit to Cancún.
Warm regards,
The Yamevi Team
Ahmed_M, Jul 2026
Positive experience and active clear instructions by txt messages from landing to the meeting point.
Response from Host, Aug 2026
Thank you for your kind feedback! We're delighted to hear that our text message communication and clear instructions made your arrival and meeting process smooth and easy.
We truly appreciate your trust and look forward to welcoming you again on your next visit.
Warm regards,
The Yamevi Team
Janet_H, Jul 2026
On time and less costly than other services
The guy was waiting for me at the time I asked to be picked up from the airport. They do not check the flight eta so allow time to go through customs and get your case.
Response from Host, Aug 2026
Dear Guest,
Thank you for your feedback! We’re glad to hear you found our service punctual, affordable, and easy to locate upon arrival.
We also appreciate your helpful suggestion regarding customs clearance time. Thank you for choosing Yamevi, and we look forward to serving you again on your next visit.
Warm regards,
The Yamevi Team
Kristy_C, Jul 2026
The vehicle was clean and cool the driver was kind and informative. The contact person was prompt I love everything about it.. book with company!!!
Response from Host, Aug 2026
Dear Guest,
Thank you for your amazing review! We're delighted to hear that you enjoyed our clean, comfortable vehicle, friendly driver, and prompt communication.
Your recommendation means a lot to us. We truly appreciate your trust and look forward to welcoming you again!
Warm regards,
The Yamevi Team
Chris_M, Jun 2026
The price was far better than seeking a cab or another shuttle once I arrived. Communication started once I landed and was easy to meet up with the person who coordinated our ride to the hotel. I would absolutely book this again.
Response from Host, Jun 2026
Dear Guest,
Thank you for your kind feedback. We’re delighted to hear that you found our service affordable, easy to coordinate, and convenient from the moment you landed.
Your satisfaction means a lot to us, and we truly appreciate your recommendation. We look forward to serving you again on your next trip.
Warm regards,
The Yamevi Team
Theodore_W, Jun 2026
The person who gets you on the right shuttle was easy to find. They text you exactly where to meet them and then they walk you right to the shuttle.
Response from Host, Jun 2026
Thank you for your feedback. We’re delighted to hear that our airport representative was easy to find and that the communication made the meeting process simple and convenient.
Providing clear instructions and a smooth arrival experience is very important to us. We appreciate your trust and look forward to serving you again.
Warm regards,
The Yamevi Team
Keva_B, Apr 2026
Car Hire service was prompt and responsive. We left a bag in the shuttle and they were able to secure it for our return booking. However, I did not give 5 stars because we were not informed our return trip was predetermined by a set time. This cut our vacation time short. All in all after multiple conversations we were able to come to a resolve. Stress free service was appreciated.
Brian_S, Jan 2026
The transportation coordinator was very proactive, asked us if our flight had landed to give us meeting instructions. Driver was friendly.
Response from Host, Mar 2026
Thank you for your feedback. We're glad to hear that our transportation coordinator kept you well-informed and that you had a pleasant experience with the driver. We appreciate your comments and hope to assist you again soon.
Makeda_R, Dec 2025
I did not receive this service. Was stuck at airport and ended up paying an extra $80 outside of the already fair paid for.
Response from Host, Dec 2025
Thank you for taking the time to share your experience. We are truly sorry that your arrival did not go as smoothly as expected.
We would like to clarify the situation to ensure full transparency. Your reservation was for a shared shuttle scheduled at 2:00 PM, and our last shared departure from the airport is at 5:00 PM. Unfortunately, when you arrived after that time, it was no longer possible to provide the shared service, as our shared shuttles operate on fixed schedules.
To avoid leaving you without transportation, our team offered the option of a private transfer by covering only the difference in fare, since private services have a different cost. We understand that you preferred not to pay an additional amount. Although our policy states that no‑show reservations at the selected time are non‑refundable, we wanted to support you and avoid further inconvenience.
For that reason, and as an exceptional courtesy, we requested a full refund through Viator, which you accepted.
Our goal is always to assist travelers and offer fair solutions within our operational limits. We appreciate your understanding and hope to have the opportunity to serve you again under better circumstances.
Sarah_B, Dec 2025
This was a seamless transaction from end to end. My flight was delayed by nearly an hour, and the team had sent WhatsApp and iMessages that were helpful for our rendezvous at the airport. Wait was minimal and we were on our way without any issues.
Dawn_W, Nov 2025
The company had someone outside waiting on us and texted me that they were outside. Very nice and helpful!
Debra_j, Nov 2025
Waited for more than half an hour in the hot sun for a couple that never showed. No seating anywhere.
kekjr_k, Aug 2025
We waited over an hour for our shuttle because the greeter didn’t understand that we were allowed to travel solo since we had purchased a round-trip. In addition, no one was checking our flight because when we arrived, we could not find our greeter. The whole experience was horrible and would not recommend this service to others
Response from Host, Sep 2025
dear customer
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
We’d like to clarify that the service you reserved is a **shared transportation**, as clearly stated in the voucher and throughout the booking process. This type of service involves grouping passengers with similar itineraries, which may result in **waiting times**—a detail that is **explicitly outlined in the “Inclusions” section** prior to booking and again in your confirmation documents.
We understand that timing and comfort are important, and we strive to provide clear information so our guests can choose the service that best suits their needs. We encourage all travelers to review the service details before confirming their reservation to ensure it aligns with their preferences.
Your feedback is valuable, and we’ll continue working to improve clarity and customer satisfaction. If you have any further concerns or would like assistance with future travel arrangements, we’re here to help.
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Adria_H, Aug 2025
We had to wait almost an hour for a driver to leave the airport. The rep tried to upset us to keep from waiting. I feel like this is apart of their hustle. Eventually a driver came who was NOT in the company van pictured but everything was smooth. For the return trip, I had to reach out to them via WhatsApp the day before to confirm pickup. Driver was a little late but they communicated with me and things were smooth.
Barbara_D, Jun 2025
Timely pickups and kind drivers! I bought the round-trip service, and I had to reach back out in order to schedule the pick up to get back to the airport. I had to message the service to coordinate that. If they had initiated reaching out to me about coordinating the pick up, I would’ve given five stars.
Response from Host, Jul 2025
Thank you for sharing your experience and for choosing us for your transfer! We are glad to hear that you had punctual pickups and that our drivers were friendly — that is exactly what we aim to offer in every service. 🚐✨
We also appreciate your comment about the coordination of the return. You are absolutely right: anticipating the contact to schedule the pick-up is part of providing a complete and worry-free experience. We are already working on improving this process so that on your next visit you do not have to take the first step.
We hope to have the opportunity to serve you again and earn those five stars. Thank you for your trust! 🌴💼
Allisa_T, Apr 2025
After booking, the day of my arrival I was messaged that I needed to pay an additional $37 for my trip because no one else was leaving at that time so it would have to be a private shuttle?! I then was told at my hotel that it’s $20 to taxi to the airport. This is a RIPOFF! DO NOT BUY!!!!
Response from Host, Apr 2025
We are very sorry that your experience was not as expected. We would like to clarify that, at the time of receiving your reservation, we previously contacted you to inform you that the hotel where you were staying is located outside the area corresponding to the rate you originally selected.
Our goal was to avoid any misunderstanding, that's why we offered you the option of private transportation with the cost adjusted to the actual distance. We always try to be transparent and communicative to provide a good service.
We are sincerely sorry that this situation has caused you discomfort and we appreciate your feedback, which we take as an opportunity to continue improving.
Kind regards,
AnnaMarie_C, Feb 2025
Folks very friendly, helpful. Had a longer wait to leave a/port than I had expected, but all worked out great, once on shuttle.
Response from Host, Mar 2025
Thank you so much for your review! We're glad to hear that you enjoyed the friendliness and service of our crew. We're sorry for the wait, but we're happy to know that everything went perfectly once on board. We'll be happy to serve you again in the future! Thank you for choosing us, and we hope to see you soon. 😊
Hatsune_Y, Jan 2025
Horrible.
They left without me and no refund.
The stuff kept saying it’s not his fault and that behavior was disgusting and unacceptable.
Never use this company.
Response from Host, Mar 2025
Lamentamos sinceramente que hayas tenido una experiencia tan negativa. Queremos ofrecer nuestras más sinceras disculpas por la situación que describes y por no haber cumplido con tus expectativas. Entendemos lo frustrante que debe haber sido perder el traslado y no recibir el apoyo adecuado. Este tipo de situaciones no refleja el nivel de servicio que nos esforzamos por brindar.
Por favor, no dudes en contactarnos directamente para revisar lo sucedido y ver cómo podemos resolverlo de la mejor manera posible. Apreciamos tus comentarios, ya que nos ayudan a mejorar continuamente.
Lamentamos también la demora en responder tu reseña y te pedimos disculpas por ello. Esperamos que, en el futuro, podamos brindarte un servicio mucho mejor.
Gerald_A, Dec 2024
Very reliable shuttle from airport to resort. They have been in communication with us even before we arrived at the airport.
Peter_S, Nov 2024
Very easy to find the company. The driver was very good as well. He knew exactly where our hotel was.😀 nice van as well!
John_S, Oct 2024
I purchased this trip online and told them my location. They later sent a text to confirm my location which I did,. When i got at the airport they tried to double the price, So I took an ADO bus into town.
Jahvon_C, Oct 2024
Me and my friend were kindly greeted by the staff upon arriving near the pick area. The driver made it shortly after and was very friendly and made sure we had a good time on our transport to the resort.
Emma_A, Aug 2024
Flor was super nice to check on our delay because we were waiting for luggage. Gave us option to wait for next ride or pay a little extra to go right away. We opted to wait for shared ride.
Kai_R, Jul 2024
You pay the fee but everything is an up charge that they don’t mention.
If you’re traveling outside of their business hours which isn’t listed on here they consider it private reader and you pay more than what’s listed.
Katrina_W, Jun 2024
Driver was on time. I’ve used Viator several times for transport, and the transport has always been great.
Kyle_C, Jun 2024
Very helpful and friendly. They even had a car seat for our small child, so that was awesome. Helped us with our luggage and dropped us off and offered to help even more with luggage and finding the entrance to our condo. Overall a great experience and worth the price.
Aide_T, Jun 2024
Driver very pleasant , he was very informative aswell the van was spacious and accommodated all 9 of us
Jose_B, Jun 2024
There wasn’t anyone waiting for me when I came out, (my fight was delayed) and no one conctact me thru WhatsApp. But after that initial hiccup everything went fine.
RobertMikesell, May 2024
They don't understand showing up on time. Arrival pick up was 30 minutes late. Why? Traffic. Airport return was 30 minutes late. Why? Traffic. We had to take cabs to the airport at an added expense and got no refund from Yamevi. Both times we never experienced any traffic. They just use it as an excuse. Even if there was traffic (which there wasn't) professional drivers plan ahead and still show up on time. If you use them be prepared for their traffic excuse.
PennyLee_D, May 2024
You didn’t show up to pick us up at the airport. We had to get another company for $90 dollars. You need to reimburse me the $92 I paid you to my credit card now please
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per personup to 24 hours before the experience starts (local time)
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