cancun airport shuttle
Cancun, Mexico
- 30 minutes to 1 hour (approx.)
- Group discounts
- Mobile ticket
Explore our promoted experiences
Overview
Enjoy the peace of mind of a shuttle service for a price not far off the public bus when you prebook this great-value airport transfer from Cancun Airport to the Cancun area. Regular departures from morning to evening and flight monitoring mean no worries if your flight is delayed, while staff will greet you at the airport holding a sign with your name. Choose between 1-way or round-trip services.
- Affordable airport shuttle by air-conditioned minivan to Cancun area hotels
- Meet-and-greet service for a more personalized feel than big-bus transfers
- Upgrade to a round-trip transfer for security at both ends of your vacation
- Cheaper than private transfers and much less stressful than public buses
What's Included
- shared transportation available from 9 am until 5pm
- One-way shared transfer unless you choosed and pay for a round trip
- 1 piece of luggage per person
- this rate only aplies for services from the Cancun Airport to the area of the option selected
- the transfer from the hotel to the airport is only included if you choose the round trip option
- Free shopping tour to Cancun or Playa del Carmen
- Bottled water
- The free shoping tour doesn't apply to hotels located at Tulum area
Meeting and Pickup
Meeting point
- Cancun International AirportCarr. a Aeropuerto Cancún, 77500 Cancún, Q.R., Mexico
### Meeting Points Our representatives will be waiting for you holding a sign with our logo at the following locations: - ✈️ **Terminal 2**: Platform **32** - ✈️ **Terminal 3**: Platform **55** - ✈️ **Terminal 4**: Platform **50**
End points
This activity ends in a different location. See details below:
What To Expect
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Children must be accompanied by an adult
- Stroller accessible
- Near public transportation
- Infant seats available
- Most travelers can participate
- This tour/activity will have a maximum of 120 travelers
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Featured review
Jahvon_C
Me and my friend were kindly greeted by the staff upon arriving near the pick area. The driver made it shortly after and was very friendly and made sure we had a good time on our transport to the resort.
Reviews
3.8
based on 136 reviews
Keva_B, Apr 2026
Car Hire service was prompt and responsive. We left a bag in the shuttle and they were able to secure it for our return booking. However, I did not give 5 stars because we were not informed our return trip was predetermined by a set time. This cut our vacation time short. All in all after multiple conversations we were able to come to a resolve. Stress free service was appreciated.
Brian_S, Jan 2026
The transportation coordinator was very proactive, asked us if our flight had landed to give us meeting instructions. Driver was friendly.
Response from Host, Mar 2026
Thank you for your feedback. We're glad to hear that our transportation coordinator kept you well-informed and that you had a pleasant experience with the driver. We appreciate your comments and hope to assist you again soon.
Makeda_R, Dec 2025
I did not receive this service. Was stuck at airport and ended up paying an extra $80 outside of the already fair paid for.
Response from Host, Dec 2025
Thank you for taking the time to share your experience. We are truly sorry that your arrival did not go as smoothly as expected.
We would like to clarify the situation to ensure full transparency. Your reservation was for a shared shuttle scheduled at 2:00 PM, and our last shared departure from the airport is at 5:00 PM. Unfortunately, when you arrived after that time, it was no longer possible to provide the shared service, as our shared shuttles operate on fixed schedules.
To avoid leaving you without transportation, our team offered the option of a private transfer by covering only the difference in fare, since private services have a different cost. We understand that you preferred not to pay an additional amount. Although our policy states that no‑show reservations at the selected time are non‑refundable, we wanted to support you and avoid further inconvenience.
For that reason, and as an exceptional courtesy, we requested a full refund through Viator, which you accepted.
Our goal is always to assist travelers and offer fair solutions within our operational limits. We appreciate your understanding and hope to have the opportunity to serve you again under better circumstances.
Sarah_B, Dec 2025
This was a seamless transaction from end to end. My flight was delayed by nearly an hour, and the team had sent WhatsApp and iMessages that were helpful for our rendezvous at the airport. Wait was minimal and we were on our way without any issues.
Dawn_W, Nov 2025
The company had someone outside waiting on us and texted me that they were outside. Very nice and helpful!
Debra_j, Nov 2025
Waited for more than half an hour in the hot sun for a couple that never showed. No seating anywhere.
kekjr_k, Aug 2025
We waited over an hour for our shuttle because the greeter didn’t understand that we were allowed to travel solo since we had purchased a round-trip. In addition, no one was checking our flight because when we arrived, we could not find our greeter. The whole experience was horrible and would not recommend this service to others
Response from Host, Sep 2025
dear customer
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
We’d like to clarify that the service you reserved is a **shared transportation**, as clearly stated in the voucher and throughout the booking process. This type of service involves grouping passengers with similar itineraries, which may result in **waiting times**—a detail that is **explicitly outlined in the “Inclusions” section** prior to booking and again in your confirmation documents.
We understand that timing and comfort are important, and we strive to provide clear information so our guests can choose the service that best suits their needs. We encourage all travelers to review the service details before confirming their reservation to ensure it aligns with their preferences.
Your feedback is valuable, and we’ll continue working to improve clarity and customer satisfaction. If you have any further concerns or would like assistance with future travel arrangements, we’re here to help.
[
Adria_H, Aug 2025
We had to wait almost an hour for a driver to leave the airport. The rep tried to upset us to keep from waiting. I feel like this is apart of their hustle. Eventually a driver came who was NOT in the company van pictured but everything was smooth. For the return trip, I had to reach out to them via WhatsApp the day before to confirm pickup. Driver was a little late but they communicated with me and things were smooth.
Barbara_D, Jun 2025
Timely pickups and kind drivers! I bought the round-trip service, and I had to reach back out in order to schedule the pick up to get back to the airport. I had to message the service to coordinate that. If they had initiated reaching out to me about coordinating the pick up, I would’ve given five stars.
Response from Host, Jul 2025
Thank you for sharing your experience and for choosing us for your transfer! We are glad to hear that you had punctual pickups and that our drivers were friendly — that is exactly what we aim to offer in every service. 🚐✨
We also appreciate your comment about the coordination of the return. You are absolutely right: anticipating the contact to schedule the pick-up is part of providing a complete and worry-free experience. We are already working on improving this process so that on your next visit you do not have to take the first step.
We hope to have the opportunity to serve you again and earn those five stars. Thank you for your trust! 🌴💼
Allisa_T, Apr 2025
After booking, the day of my arrival I was messaged that I needed to pay an additional $37 for my trip because no one else was leaving at that time so it would have to be a private shuttle?! I then was told at my hotel that it’s $20 to taxi to the airport. This is a RIPOFF! DO NOT BUY!!!!
Response from Host, Apr 2025
We are very sorry that your experience was not as expected. We would like to clarify that, at the time of receiving your reservation, we previously contacted you to inform you that the hotel where you were staying is located outside the area corresponding to the rate you originally selected.
Our goal was to avoid any misunderstanding, that's why we offered you the option of private transportation with the cost adjusted to the actual distance. We always try to be transparent and communicative to provide a good service.
We are sincerely sorry that this situation has caused you discomfort and we appreciate your feedback, which we take as an opportunity to continue improving.
Kind regards,
AnnaMarie_C, Feb 2025
Folks very friendly, helpful. Had a longer wait to leave a/port than I had expected, but all worked out great, once on shuttle.
Response from Host, Mar 2025
Thank you so much for your review! We're glad to hear that you enjoyed the friendliness and service of our crew. We're sorry for the wait, but we're happy to know that everything went perfectly once on board. We'll be happy to serve you again in the future! Thank you for choosing us, and we hope to see you soon. 😊
Hatsune_Y, Jan 2025
Horrible.
They left without me and no refund.
The stuff kept saying it’s not his fault and that behavior was disgusting and unacceptable.
Never use this company.
Response from Host, Mar 2025
Lamentamos sinceramente que hayas tenido una experiencia tan negativa. Queremos ofrecer nuestras más sinceras disculpas por la situación que describes y por no haber cumplido con tus expectativas. Entendemos lo frustrante que debe haber sido perder el traslado y no recibir el apoyo adecuado. Este tipo de situaciones no refleja el nivel de servicio que nos esforzamos por brindar.
Por favor, no dudes en contactarnos directamente para revisar lo sucedido y ver cómo podemos resolverlo de la mejor manera posible. Apreciamos tus comentarios, ya que nos ayudan a mejorar continuamente.
Lamentamos también la demora en responder tu reseña y te pedimos disculpas por ello. Esperamos que, en el futuro, podamos brindarte un servicio mucho mejor.
Gerald_A, Dec 2024
Very reliable shuttle from airport to resort. They have been in communication with us even before we arrived at the airport.
Peter_S, Nov 2024
Very easy to find the company. The driver was very good as well. He knew exactly where our hotel was.😀 nice van as well!
John_S, Oct 2024
I purchased this trip online and told them my location. They later sent a text to confirm my location which I did,. When i got at the airport they tried to double the price, So I took an ADO bus into town.
Jahvon_C, Oct 2024
Me and my friend were kindly greeted by the staff upon arriving near the pick area. The driver made it shortly after and was very friendly and made sure we had a good time on our transport to the resort.
Emma_A, Aug 2024
Flor was super nice to check on our delay because we were waiting for luggage. Gave us option to wait for next ride or pay a little extra to go right away. We opted to wait for shared ride.
Kai_R, Jul 2024
You pay the fee but everything is an up charge that they don’t mention.
If you’re traveling outside of their business hours which isn’t listed on here they consider it private reader and you pay more than what’s listed.
Katrina_W, Jun 2024
Driver was on time. I’ve used Viator several times for transport, and the transport has always been great.
Kyle_C, Jun 2024
Very helpful and friendly. They even had a car seat for our small child, so that was awesome. Helped us with our luggage and dropped us off and offered to help even more with luggage and finding the entrance to our condo. Overall a great experience and worth the price.
Aide_T, Jun 2024
Driver very pleasant , he was very informative aswell the van was spacious and accommodated all 9 of us
Jose_B, Jun 2024
There wasn’t anyone waiting for me when I came out, (my fight was delayed) and no one conctact me thru WhatsApp. But after that initial hiccup everything went fine.
RobertMikesell, May 2024
They don't understand showing up on time. Arrival pick up was 30 minutes late. Why? Traffic. Airport return was 30 minutes late. Why? Traffic. We had to take cabs to the airport at an added expense and got no refund from Yamevi. Both times we never experienced any traffic. They just use it as an excuse. Even if there was traffic (which there wasn't) professional drivers plan ahead and still show up on time. If you use them be prepared for their traffic excuse.
PennyLee_D, May 2024
You didn’t show up to pick us up at the airport. We had to get another company for $90 dollars. You need to reimburse me the $92 I paid you to my credit card now please
Labaydra_D, May 2024
DO NOT BOOK ! !! They tried to pick us up 4 hours prior to our flight and refused to pick us up at least 2 hours before the flight .
When we were picked up the car was really small and very dirty on the inside. Seats were filthy and stained . The worst transportation experience ever .
Taylor_P, Apr 2024
I felt safe and taken care of right off the hop. Greeted and acknowledged quickly and efficiently. I booked a single occupancy van and they gave me my own car. A great and safe experience.
Angela_B, Apr 2024
The service was great. When I arrived at the Cancún airport, Roger messaged me to let me know he was waiting. It was smooth sailing from there. The only hiccup was - I misunderstood their hours of operation and booked my return trip outside of their normal servicing hours of 8am - 6pm. They still arranged a private car for me for my early flight home, but it came with an extra charge. My only feedback would be to make it clear that an extra charge is required for trips outside their operating hours. Other than that, they were very reliable, prompt, and professional and had great communication. I would use them again.
Jennifer_K, Apr 2024
It was better than trying to navigate through all the drivers at the airport vying to get our business BUT we paid for round trip shuttle and the Yamevi Travel staff made it seem like another family was not ready/might take another hour before we leave the airport just to get us to upgrade to private transport for an additional cost. A ploy to get more money because a gentleman showed up a few minutes after us and the staff had him to wait also. The driver we had was young and not very knowledgeable about the area when we asked questions, but he was pleasant. I’m thinking they might try to get more money for our return trip as well and we’ll have to pay so we don’t miss our flight.
jade_k, Apr 2024
The contact & response was quick & easy & reasonable price loved that ! End up getting private ride with Toto he was great ! Will use everytime while in Mexico !
Dionne_M, Apr 2024
I was planning my solar trip to Cancun for my sister‘s wedding. It was recommended to use.Viator to book transportation. It was very easy and reasonably priced. The communication I received was second to none making me feel very confident.
From $9.00
per personup to 24 hours before the experience starts (local time)
Compare Similar Experiences
Current
cancun airport shuttle
136
1 hour
Free Cancellation
From
$9.00
Customers Who Bought This Tour Also Bought
Attractions in Cancun, Mexico
- Playa Norte (North Beach) Tours & Tickets
- Palapas Park (Parque de las Palapas) Tours & Tickets
- Cenotes Sac Actun Tours & Tickets
- Mayan Ruins of Coba (Zona Arqueológica de Cobá) Tours & Tickets
- Cancun Scenic Tower (Torre Escénica) Tours & Tickets
- Mandala Cancun Nightclub Tours & Tickets
- Captain Hook Cancun Tours & Tickets
- Cenote Nohoch Nah Chich Tours & Tickets
- Playa Delfines Tours & Tickets
- Viator Hospitality Suite at Chichén Itzá Tours & Tickets
- CoCo Bongo Cancun Tours & Tickets
- Cave of the Sleeping Sharks Tours & Tickets
- Nichupté Lagoon Tours & Tickets
- Rio Secreto Nature Reserve Tours & Tickets
- Xcaret Tours & Tickets
- Puerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos) Tours & Tickets
- Mandala Beach Club Tours & Tickets
- La Isla Shopping Village Tours & Tickets