Private Airport Transfer - Cancun one way

Cancun, Mexico

Great choice

10+ bookings last month.

10 to 30 minutes (approx.)
Pickup offered
Mobile ticket

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Overview

What's Included

Air-conditioned vehicle
Private transportation
Certified Drivers

Hotels Outside the Standard Zone: outside the regular pickup/drop-off area may include an extra fee
Airport tax 25 USD Mandatory Cash Only

$25.00 per booking

Meeting and Pickup

Pickup points

Select a pickup point

Pickup details

WE offer transportation from hotels in Cancun Hotel Zone and Cancun Downtown, if you are staying at an Airbnb please provide us the full address to organize your transportation

Drop-off point

Cancun International Airport
Carr. a Aeropuerto Cancún, 77500 Cancún, Q.R., Mexico

What To Expect

Additional Info

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Infant seats available
Transportation is wheelchair accessible

Surfaces are wheelchair accessible
Most travelers can participate
Remember to pay the Airport tax 25 USD Mandatory 25,00 USD
Remember to pay the Airport tax 25 USD Mandatory 25,00 USD
This is a private tour/activity. Only your group will participate

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Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Reviews

2.6

based on 5 reviews

Total reviews and rating from Viator & Tripadvisor

We perform checks on reviews

The driver didn’t show...

Shawlette_H, Feb 2026

The driver didn’t show and I’m waiting for a refund. The driver was hard to find once I contacted the number they said someone was on the way and then got a text saying the driver got into an accident wouldn’t show.

Response from Host, Feb 2026

Dear Customer, good afternoon. We truly appreciate your feedback. Please do not worry — your refund is already being processed. We sincerely apologize once again for the situation and remain at your service for any additional questions.

Beware!!

Jaundlyn_T, Jan 2026

I don’t think this is a real company. The driver was extremely late. We paid on Viator but when we got to the hotel the driver said we didn’t pay, and that he doesn’t for the company. We offered to pay him again using a card. He says we could use a card but it had to be paid in MXN. When I put the amount in my conversation calculator it was $15.00 more than the amount asked. I feel like I was scammed

Response from Host, Jan 2026

Dear client, We have reviewed your case thoroughly and we sincerely regret what occurred yesterday. However, we would like to clarify that the situation presented and the charge made by our driver correspond to the airport taxes, which were not unknown to you from the beginning, as this information was communicated through multiple channels. Specifically, the USD 25 airport tax is clearly stated through the following means: In two sections within the Viator platform: The “Included and Not Included” section. The “Information you should know about us as a provider” section. Additionally, at the time of payment, the platform issues an alert displaying the information you must acknowledge regarding us as the service provider, where the USD 25 airport tax is explicitly stated. Furthermore, this information was also sent to you via message through the platform and directly to your mobile phone. For this reason, this charge is not a hidden fee, and it was communicated clearly and repeatedly. Additionally, we would like to clarify that the 15-minute delay in dispatching the transportation unit occurred because incomplete information was provided in your reservation. You contacted us upon your arrival to inform us of your drop-off location, which was not provided at the time of booking. This information is strictly necessary, as we cannot assign or dispatch a transportation unit without confirming the exact drop-off location. This procedure is in place to ensure the safety of both our clients and our drivers, as it allows all parties to clearly understand the route and service details. Unfortunately, the form was not completed as required at the time of reservation, which temporarily complicated the coordination of your service. We would also like to note that we attempted to contact you by phone in order to speak directly and resolve the situation more efficiently; however, we were unable to reach you. Ultimately, all the missing information was confirmed by you via written messages, which allowed us to complete the coordination of the service. We fully comply with all Viator quality standards, and based on the above, we believe this situation results from a misunderstanding rather than from any failure to disclose information on our part. Thank you for your understanding. Kind regards,

It was a disaster, it was...

Bill_T, Jan 2026

It was a disaster, it was very difficult to connect with the company, as we asked around at the airport, many people felt it was a scam. We ended up taking other transportation and spending additional money. Stay away