Skip-the-line entrance to the Prado Museum with Digital Audio Guide
Madrid, Spain
- 1 to 5 hours (approx.)
- Pickup offered
- Offered in: English
Explore our promoted experiences
What's Included
- Admission to the Prado Museum
- Digital audio guide of the Museum in 5 languages
- Headphones
Meeting and Pickup
Pickup point
- Monument to GoyaC. de Felipe IV, s/n, Retiro, 28014 Madrid, Spain
The meeting point is the Statue of Goya.
What To Expect
1
Museo Nacional del Prado
Admission Ticket Free
Additional Info
- Confirmation will be received at time of booking
- Wheelchair accessible
- Stroller accessible
- Service animals allowed
- Near public transportation
- Surfaces are wheelchair accessible
- Most travelers can participate
- Headphones are not included
- An application should be downloaded
- This is a private tour/activity. Only your group will participate
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
2.8
based on 126 reviews
Irv_R, May 2026
A good service when traveling especially overseas and you’re navigating things to do. But finding your contact outside a venue could be challenging
Jack_F, May 2026
Be prepared that the person that meets and validates you for your tickets is extremely unorganized. He lets all of the people encircle him and stick their identification in his face. It made for a difficult time keeping others from cutting in front to get their tickets quickly.
Steven_D, May 2026
Lots and lots to see. It wasn’t too busy but give yourself more time than you think you will need. It’s interesting to see that they let artists paint beside the actual art. You also get a free activity trying to find the toilets, it can take hours!!! Be warned.
Olga_K, Apr 2026
Very bad experience. I arrived at the meeting point 10 minutes before the assigned time and waited 25 minutes, but no one showed up with the tickets. I never received my ticket. I sent messages in the chat asking for help, but no one responded. I also requested a refund through the chat and received no reply. Very disappointing and frustrating experience.
Response from Host, May 2026
Hello, thank you very much for taking the time to share your feedback with us. We're really sorry to hear you had some inconveniences during the experience and we would like to express our most sincere apologies. We took notes of the comments you posted and we will be conducting an investigation to find out what went wrong nd to ensure it won't happen again. Kind regards.
Jill_B, Apr 2026
App interface was not updated nor user friendly. Limited descriptions to artwork in the app and some of the pieces in the app were not even in the Prado.
Response from Host, May 2026
Hello, thank you very much for sharing your thoughts with us. We will discuss your feedback with our technology partner to ensure your voice is being heard on this matter. Kind regards.
Cynthia_F, Apr 2026
We paid for someone else to buy our tickets and that was the entire “experience” of the tour package. Would not recommend.
Response from Host, Apr 2026
Hello, thank you very much for your time and feedback. Please note you've booked the audioguided experience. In this activity you have included the skip-the-line tickets and an audioguide app. Kind regards.
Manmeet_R, Apr 2026
No one was there to meet me with the ticket … messaged and mail on viator map. Upset at first but got over it. This vendor is horrendous.
Response from Host, Apr 2026
Hi, thank you very much for your feedback. We're really sorry to hear you had some inconveniences during the experience and we would like to express our most sincere apologies. We are going to conduct an investigation to find out what went wrong and to ensure it won't happen again. Kind regards.
tina, Apr 2026
Today, I learned that although the prado museum website tix are sold out, you can still easily buy tix onsite. Not knowing this as a visitor, here on my last day, I bought tix through Viator and paid more than double the cost onsite. The audio tour they offered required me to download an app to my phone and it wasn’t good.
I would highly recommend getting tickets online or onsite through the museum and using the audio guide provided by the museum. Maybe the human guided tour this company offers is great but the tour offered “app” and “skip the line” was surely not worth the money. I felt like such a sucker. The museum was fantastic but getting duped put a damper on my experience.
Response from Host, Apr 2026
Hi, thank you very much for your feedback. We're sorry for the inconveniences you expressed on your post and we would like to express our most sincere apologies. We took notes of your comments and we will be reviewing them with our staff to ensure your voice is being heard. Kind regards.
Jo_B, Apr 2026
We went to the museum the previous day for the free admission after 5pm but the queue was the biggest we’ve ever seen! We tried to book tickets direct for the next day but sold out, we then found some on Viator! I was a bit dubious as hadn’t used them before! Anyway we are so glad we did, we skipped the queue! Spent 3 hours in the wonderful museum with the added bonus of an audio description for the most popular paintings! It was busy but we still got to see my son’s favourites! Would highly recommend a visit!
Jennifer_A, Apr 2026
This is a scam. You way overpay for tickets you can get directly at the museum and the audio guide doesn’t work.
Response from Host, Apr 2026
Hello, thank you very much for taking the time to share your comments with us. We're sorry for the inconveniences you had and we would like to express our most sincere apologies. Kind regards.
David_D, Apr 2026
As an audio tour this was highly unsatisfactory. Less than 10% of the exhibits had any commentary and in many cases were incorrectly displayed in the map which was confusing. I eventually gave up with the tour and just used the Museum’s own map. I wish I had just booked it directly with the museum and bough their audio guide which looked excellent.
I asked for a partial refund after the tour but they refused.
Response from Host, Apr 2026
Hello, thank you very much for your feedback. We're really sorry to hear you had some inconveniences and we would like to express our most sincere apologies. We have shared your comments with our technology partner to ensure your voice is being heard on this topic. Kind regards from Madrid.
SHIVANI_B, Apr 2026
I did not see person in time outside entrance. I had to buy another ticket. I had booked guided tour of Prada museum.
Response from Host, Apr 2026
Hello, thank you very much for your feedback. We're sorry for the inconveniences you've experienced. Our staff is always waiting for the customers in the designated spot. We will be reviewing your case with our personnel to ensure it won't happen again. Kind regards from Madrid.
Eva_L, Apr 2026
A very unpleasant experience. Ticket prices are twice as high as the official ones. Tickets are not sent to the app or via email. You have to wait somewhere to collect your ticket from heaven knows who. Nothing is refunded upon cancellation. I will never use this again and suggest others do the same.
Response from Host, Apr 2026
Hello, thank you very much for taking the time to share your feedback with us. We're sorry for the inconveniences but we must point out that the product you booked includes an audio guide of the monument and that it is listed in the product's terms and conditions that you have to come to our office to collect your tickets. Kind regards.
David_H, Mar 2026
The agent did not have the headset for audio. I feel like a was ripped off in that there was no line for regular tickets. Would not recommend
Response from Host, Apr 2026
Hello, thank you very much for your review. Please note that in the terms and conditions of the product you booked it is stated that headsets are not included. Also, the audioguide works perfectly fine without headphones. Kind regards from Madrid.
Akhila_R, Mar 2026
We waited a while for the agent to for us to get the tickets. There was no communication about the delay. We could have purchased tickets much sooner had we not paid for skip the line, we had to stand in line to enter anyway. Did not see a huge benefit with this experience.
Markus_K, Mar 2026
It was nice being able to just get in and skip the line. I booked the tour with the audio guide (which is an app you download prior), which went ok. I was asked if I needed help with the app when I got the tickets, but said no. This was a mistake. Have someone explain the app to you because I found it rather hard to navigate. I’m assuming that’s my fault for not accepting the help, so I’m not going to leave a bad review for that. Just know that you’ll need help with the app.
Brad_M, Mar 2026
Got nothing from this tour except pay 4 times the price for a entrance ticket. Wifi wasn't working and therefore my audio tour was non existent.
Response from Host, Apr 2026
Hello, thank you very much for taking the time to share your feedback with us. We're really sorry to hear you had some inconveniences and we would like to express our deepest apologies for the inconveniences. Kind regards.
Elizabeth_G, Mar 2026
Waste of money I saw no value in doing this
Get your own ticket and use the
Museum guide
Would not recommend
Response from Host, Mar 2026
Hello, thank you very much for your feedback. We're really sorry to hear you had some inconveniences during the experience and we would like to express our deepest apologies. Kind regards from Madrid.
Jennifer_S, Mar 2026
We downloaded the app as instructed but it didn’t work as it said it would. We had a difficult time finding what we were looking at on the app and it was not easy to navigate so we ended up not using it. I’m not sure if it was worth paying more than general admission to skip the lines as there were not lines when we got there anyway. We went at about 2pm and there was not many people there even though on the web page of the Prado itself it said there were no more general admission tickets left for that time…which is why we chose the Viator experience. The person we had to meet to pick up the tickets was exactly where they said they would be so very easy to find and we did not wait in any ticket lines or any line to enter though has there been more people, we would have had to wait to get in the entrance as everyone has to go through to get their ticket scanned anyway. Not sure if I would recommend this experience as going at around 2pm and purchasing general admission tickets would have given us the same experience since we didn’t use the app anyway…though that part is on us I guess, for not being able to figure out the use of the app.
Response from Host, Apr 2026
Hello, thank you very much for taking the time to write a review about your experience. We're really sorry to hear you had some inconveniences and we would like to express our most sincere apologies. We have shared your comments with our technology partner to ensure your voice is being heard. Kind regards.
Ewelina_H, Mar 2026
Der Sirs,
As mentioned earlier it is not the point that your staff was there- as I was trying to contact your staff to tell thet I will be after 10 and to find out more details where I can catch the group. Nobody answered phone, neither responded on chat which is not acceptable from my point of view. We should be provided contact to the tour guide in the situation as this one. More over I was there, I went to the que, I was at the cashier desk- noone was able to help me. The local phone did not respond- so how I was able to get to the museum on the boucher provded by you? With no contact, no support?
I entered with a new ticket bought by myself at the casher desk the museum 10.15- so as you can see it was possible to catch the group- but in such crowded place how I could contact viator guide?
In this situation I am kindly asking for return of paid amount. I was unable to contat with the agency, so you did not provide the service we agreed for - it is no my fault that contact provided by you it not working. The responce from you on chat I received in the evevning- sent before 10 am;((( something is not working there…
Regards,
Ewelina Heleniak
Response from Host, Mar 2026
Hello, thank you very much for sharing your feedback with us. We're really sorry to hear you had some inconveniences and we would like to express our deepest apologies for the inconveniences. We are going to review your comments with our staff to ensure your voice is being heard and it won't happen again. Kind regards.
Cindy_P, Mar 2026
One thing that you need to know is that you will be asked to download an app outside the museum and if you do not have good Wi-Fi connection, you cannot download anything. It was a waste of money because you could just buy the tickets at the door. Our guide Angelica was not accommodating at all. She just said you need to download the app even though we told her we do not have good Wi-Fi. She did not seem to care and shrugged us off. Do not recommend this tour at all.
Response from Host, Mar 2026
Hello, thank you very much for your feedback. We're really sorry to hear you had some inconveniences with the audio guide, but please note that the fact of the audioguide being a external app is listed on the products details. Kind regards.
JEANINE_C, Mar 2026
Unable to access tickets. It was unclear where to meet the guide which ultimately ended in us having to purchase tickets directly from the museum. Unacceptable
Response from Host, Mar 2026
Hello, thank you very much for taking the time to write a review about your experience. We're really sorry to hear you had some inconveniences, we are reviewing this issue with our staff to find out what went wrong and to ensure it won't happen again. Please, accept our most sincere apologies for the inconveniences. Kind regards.
Linda_L, Mar 2026
Easy to book experience. Helpful Viator guide met us with tickets and talked us through how to access the online audio-tour of the museum
Martha_W, Mar 2026
I was never able to retrieve the tickets. This is a scam . Do not use this website . They take your money and never give you the tickets .
At the ticket booth they tried to help me but the tickets were never found . They are crooks . As soon as I get back to the States I will contact my credit card Company to dispute the charges .
Response from Host, Mar 2026
Hello, thank you very much for taking the time to share your feedback with us. We're really sorry for the inconveniences and we would like to express our deepest apologies for the inconveniences. We will conducting an investigation to find out what went wrong and to ensure it won't happen again. Kind regards.
Rita_S, Mar 2026
This is a scam I have to wait in line for 30 minutes. There is no skip a line. You are better off buying your ticket online and paying 15 euros I
Response from Host, Mar 2026
Hello, thank you very much for your feedback. We're sorry for the inconveniences and we would like to express our deepest apologies. Please note that the security controls are responsibility of the monument's management team. Kind regards.
Jude_R, Mar 2026
Couldn't get Prado museum tickets until the afternoon on the official site, but got in at 10am with Viator, otherwise I wouldn't have been able to attend!
Christine_S, Feb 2026
I showed up at 930 am and the tour operator was not easily identifiable. I had to wait until 1005 to be acknowledged. Using the POP app isn’t intuitive. Not a good value, disappointing
Response from Host, Feb 2026
Hello, thank you very much for your feedback. We're really sorry to hear you had some inconveniences and we would like to express our deepest apologies. We took notes the comments you shared with us and we will be reviewing them with our staff to ensure it won't happen again. Kind regards.
Miriam_N, Feb 2026
Horriblle experience, no more..we waited to received the tickets long time after the limit…and it was very hard to communicate
Response from Host, Feb 2026
Hello, thank you very much for taking the time to write a review about your experience. We're really sorry to hear you had some inconveniences and we would like to express our most sincere apologies. Kind regards from Madrid.
cjbatterton, Feb 2026
Was told to meet at a designated location for tickets only to not have anyone arrive for 20 minutes. We ended up going in on our own and requested a refund which was denied. Extremely disappointed.
Response from Host, Feb 2026
Hello, thank you very much for taking the time to share your feedback with us. We're really sorry to hear you had some inconveniences and we would like to express our deepest apologies. We took notes of your feedback and we will be reviewing this case with our staff to ensure we keep delivering nothing but the best experiences. Kind regards.
Carmelita_V, Jan 2026
no one showed at the meeting point - called /messaged operator 19 minutes after 12:00 pm ( we waited 30 minutes) and she told me they sent tickets ago whatsapp app. Asked her why did she do that when email received states the tickets will be handed out at the meeting h point . BEWARE!!!! Don’t sign up for this tour !!!! it was supposed to be skip the line guided tour and no one showed up from the operator !!!!!
Response from Host, Jan 2026
Hello, thank you very much for your feedback. We're sorry for the inconveniences you experienced and we would like to express our deepest apologies for the inconveniences. We will reviewing this case carefully with our staff to ensure it won't happen again. Kind regards from Seville.
From $35.86
per personup to 24 hours before the experience starts (local time)
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