Madrid Royal Palace Entry Ticket

Madrid, Spain

High interest

Booked 5+ times today.

2 hours (approx.)

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Overview

What's Included

Entry Ticket to the Royal Palace

Guided Tour

Meeting and Pickup

Departure Point

Royal Palace of Madrid, Calle de Bailen s/n, 28071 Madrid Spain

What To Expect

Royal Palace of Madrid

Admission Ticket Included

Additional Info

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Service animals allowed

Near public transportation
Transportation is wheelchair accessible
Most travelers can participate

Supplied by

Cancellation Policy

This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.

Traveler Photos

Gallery picture 1 (from a traveler's review)

Gallery picture 2 (from a traveler's review)

Gallery picture 3 (from a traveler's review)

Reviews

3.0

based on 22 reviews

Total reviews and rating from Viator & Tripadvisor

We perform checks on reviews

Booking through Viator...

Christie_S, May 2026

Booking through Viator was easy, and the price was reasonable. We only booked the Royal Palace experience without a guided tour so that we could explore at our own pace, which was perfect for us. Depending on the day of your visit, I recommend arriving 20–25 minutes early to get in line (use the line on the right for individuals who have already purchased tickets). Also, be sure to open the app, go to Messages, and download your tickets before arriving so the employee can scan them. The gift shop was nice and offered a good selection of souvenirs and other items for purchase. I’m very sensitive to scents, but I fell in love with several of their perfumes and ended up purchasing three travel-size rollerballs. There’s a lot of fascinating history here, and it’s definitely

Response from Host, Jun 2026

Your kind words mean a lot to us, and we sincerely appreciate your positive feedback. We strive to provide exceptional service and memorable experiences for all our visitors, and it is fantastic to know that we succeeded in your case. I hope we can make it even better in the future.

Palace is beautiful, but...

Jason_S, Apr 2026

Palace is beautiful, but Viator is difficult to communicate with and will not work with you if plans change. Poor customer service, unfriendly support.

Response from Host, Apr 2026

Thank you for your feedback. We apologize for the inconvenience caused and we understand your disappointment. We take customer feedback very seriously and we will make sure to ensure that such issues are addressed in the future.

No service. No refund.

John_C, Nov 2025

The Royal Palace in Madrid would not accept the ticket I had. Neither the person I contacted from Vita on the phone or by messaging could help. They also insisted they would not provide a refund.

Response from Host, Jan 2026

We are always striving to improve our services to provide the best experience for our customers. Thank you for your feedback and we understand your disappointment. We apologize if our service did not satisfy your expectations. We take customer feedback very seriously and we will make sure to ensure that such issues are addressed in the future. Again we are sorry for the inconvenience caused.

Sent wrong ticket dates and would not refund or chamge

Stephen_B, Oct 2025

I used Viator website to enter date for tickets of same day I was going. Third party agent (not Viator) emailed tickets which were for two weeks later! There was no way (phone, email, or chat) to get the tickets adjusted to the correct date that day. Agent blamed me for entering wrong date which was not the case. Even if it was the case a reasonable person would expect a method for updating the ticket dates. This is very sketchy business practice. Beware.

Response from Host, Oct 2025

Thank you for your review. We have sent your ticket for the date you selected. Unfortunately, once your ticket has been sent, it is not possible to change or cancel it. Please be more careful when choosing your date next time.

Surprisingly extensive...

Marie_O, Mar 2025

Surprisingly extensive access to the Royal Palace! Still had a wait in the advanced ticket sale line.

Response from Host, Mar 2025

Thank you so much for your positive feedback. We are happy that you were satisfied during your visit. Hope to see you soon again. :)

Very crowded but well...

Sara_B, Mar 2025

Very crowded but well worth the effort. Very few bathrooms so go before you get there. Once you start, nowhere to really take a break. Took us about 1 1/2 hours; self paced tour, and we enjoyed every room.

Response from Host, Mar 2025

Thank you so much for your positive feedback. We are happy that you were satisfied during

Beat the queue ! Palace is a must see location in Madrid

Christine_M, Feb 2025

The queue for those without tickets was pretty long so we were glad we had booked. I was a bit confused about how to get the actual ticket as it says it will be emailed to you and I assumed that meant direct but it actually means within the app. Anyway, the palace is absolutely worth visiting and definitely get the audio guide as well.

Response from Host, Feb 2025

Your kind words mean alot to us, and we sincerely appreciate your positive feedback. We strive to provide exceptional service and memorable experiences for all our visitors, and it is fantastic to know that we succeeded in your case.

Yeah.

Janneke_v, Jun 2026

We have maps but the royal palace has closed the palace as of today. So we weren't allowed in anywhere because the Pope is coming next weekend. Understandable but... that should be known. Now we have paid almost € 50 for nothing.......

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Response from Host, Jun 2026

Bedankt voor uw feedback. Onze excuses voor het ongemak; we begrijpen uw teleurstelling. Wij nemen feedback van klanten zeer serieus en zullen ervoor zorgen dat dergelijke problemen in de toekomst worden aangepakt.

The palace is closed...

ANACRISTINA_D, Feb 2026

The palace is closed for an official event. The site sold the ticket and refuses to return it..it does not exist.

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Response from Host, Mar 2026

Obrigado pelo seu feedback. Pedimos desculpa pelo transtorno causado e compreendemos a sua insatisfação. Levamos muito a sério o feedback dos clientes e faremos tudo para garantir que estas questões sejam resolvidas no futuro.

Palace of Dreams.

MariadaPaixao_S, May 2025

The Royal Palace of Madrid looks like a dream, with its beautiful decoration, collection of wonderful paintings, worth seeing.

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Response from Host, Jun 2025

Muito obrigado pelo seu feedback positivo. Ficamos felizes que tenha ficado satisfeito com o nosso serviço e tenha gostado da sua visita. Esperamos vê-lo novamente em breve. :)

Likely to Sell Out