City Sightseeing Madrid Hop-On Hop-Off Bus Tour: 24-Hour Ticket
Madrid, Spain
City Sightseeing Madrid Hop-On Hop-Off Bus Tour: 24-Hour Ticket
Madrid, Spain
- 1 hour 30 minutes (approx.)
- Mobile ticket
- Offered in: English
Overview
What's Included
Meeting and Pickup
Itinerary
Additional Info
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
3.7
based on 197 reviews
We purchased tickets online before our trip for Friday January 2. We stood and waited at stop 8 in the picture for an hour and 15 minutes with no bus. I checked online and there weren’t any notices. We wasted $80 + on this experience with nothing to show for it.
I don’t see why they didn’t update their website to indicate issues with a particular line or tour.
I suggest not buying from a different company and at the location. This way you can ask questions.
I’ll be asking Viator for a refund. Whether or not I receive one will reflect on both companies.
Response from Host, Jan 2025
Dear Customer,
Thank you for taking the time to share your thoughts with us.
At City Sightseeing, our mission is to ensure that every passenger enjoys a comfortable and pleasant sightseeing experience. We apologize for any inconvenience you may have encountered during your tour.
Your feedback is crucial as it helps us to continuously improve our services. We are dedicated to ensuring that all our passengers have a satisfactory experience while exploring the city.
We look forward to welcoming you back on board in the future, where you can experience the improvements we have made based on your suggestions.
Thank you for choosing City Sightseeing and for providing your valuable feedback.
Best regards,
Quality Department
Loved the convenience of this to see the sites. There was an audio issue with the commentary , but great
Response from Host, Dec 2024
Dear customer,
We sincerely appreciate your assessment. At City Sightseeing we continuously strive to provide excellent service to our clients.
We are pleased to know that our colleagues were at your disposal to help you, and we appreciate the kind feedback you have given us about them.
Without a doubt, our staff is a fundamental key to the company to be able to offer the best possible service.
We look forward to having the pleasure of welcoming you again soon on board our services at any City Sightseeing destinations.
Best regards,
Quality Department
Convenient for older people like me with limited mobility & still be able to go around & see the city
Response from Host, Nov 2024
Dear customer,
We sincerely appreciate your assessment. At City Sightseeing we continuously strive to provide excellent service to our clients.
We are pleased to know that our colleagues were at your disposal to help you, and we appreciate the kind feedback you have given us about them.
Without a doubt, our staff is a fundamental key to the company to be able to offer the best possible service.
We look forward to having the pleasure of welcoming you again soon on board our services at any City Sightseeing destinations.
Best regards,
Quality Department
Needed a map with stops prior to arrival in the city. We had no idea where to pick up the tour the when we determined the stops by asking another company we saw 3 buses from another company before our booked bus company arrived. Personnel on bus not friendly - on phones/texting most of the time. Choose another hop on hop off. Or just go down to Prado Museum and develop your own plan.
Response from Host, Nov 2024
Dear Diane,
Thank you for sharing your experience with us.
At City Sightseeing, we strive to offer a service that allows our passengers to enjoy a comfortable and enjoyable sightseeing experience.
We apologize for any inconvenience you may have experienced. We are constantly working so that all our passengers can fully enjoy our panoramic views and audio guides while exploring the city.
We welcome your feedback as it will help us improve our services and provide an even better experience in the future.
We look forward to the opportunity to welcome you back on board so that you can enjoy a fulfilling sightseeing experience with City Sightseeing on your next trip.
Thank you for choosing City Sightseeing and for sharing your impressions with us.
Kind regards
Quality Department
Waited over 2 hours for bus that never showed up. We finally see a bus 4 hours later when we were walking back to hotel. Worse experience ever and a waste of money.
Response from Host, Oct 2024
Dear customer,
Thank you for sharing your experience with us.
At City Sightseeing, we strive to offer a service that allows our passengers to enjoy a comfortable and enjoyable sightseeing experience.
We apologize for any inconvenience you may have experienced. We are constantly working so that all our passengers can fully enjoy our panoramic views and audio guides while exploring the city.
We welcome your feedback as it will help us improve our services and provide an even better experience in the future.
We look forward to the opportunity to welcome you back on board so that you can enjoy a fulfilling sightseeing experience with City Sightseeing on your next trip.
Thank you for choosing City Sightseeing and for sharing your impressions with us.
Kind regards
Quality Department
We used this company in Barcelona and was great! In Madrid, there are almost no buses. We ended up walking a majority of the trip. If wanting to do a bus tour I would use City Love Madrid!
Buses have a very bad frequency vs its two other competitors. Also the recording is very poor and limited from a historic perspective
Hop on and Hop off a bust that arrives every 15 minutes? - Amazing!!! The busses were right on schedule and were very clean.
Response from Host, Jun 2024
Dear Bernard,
It's a pleasure to learn that you had a positive experience with our hop-on hop-off bus tour. It seems to have been an excellent choice for your city exploration.
Disappointing. I’d taken other tours with this company in other destinations and was happy, but this one was very disappointing. The map given to passengers was wildly mislabeled. The bus didn’t take the exact route shown on the map (which may have been due to traffic), and the audio guide was not in sync with where the bus was. Overall, I considered it a waste of time and money.
Response from Host, Apr 2024
Esteemed customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any disappointment or inconvenience you experienced during your recent tour with our company.
It is disheartening to hear that your experience did not meet your expectations, especially considering your positive experiences with our company in other destinations. We deeply regret any discrepancies you encountered with the map labeling, the bus route, and the synchronization of the audio guide. Providing accurate information and a seamless experience for our guests is paramount to us, and we are truly sorry for any inconsistencies you experienced.
Your feedback is incredibly valuable to us as we strive to continuously improve our services. We will thoroughly investigate the issues you mentioned and take appropriate measures to address them to prevent similar occurrences in the future.
We understand the frustration of feeling that time and money were not well spent, and we sincerely apologize for any inconvenience this may have caused. We genuinely appreciate your patronage and hope to have the opportunity to restore your confidence in our services in the future.
If you have any further comments or concerns, please do not hesitate to reach out to us directly. Your feedback is important to us, and we thank you for bringing these matters to our attention.
Best regards,
Customer Care department.
Tomamos el autobus de tarde.
Como es de 24 hs decidimos salir al otro dia de mañana ,esperamos una hora .Llame por telefono y me dijeron quf no pasaban por una huelga en la zona de gran via.El restos de las empresas trabajaron de ka manera habitual .
Ya que todos para en el.mismo lugar
En fin !nos dejaron tirados.
Lastima el trayecto es lindo
Response from Host, Nov 2024
Estimado/a Señor/a,
Gracias por compartir su experiencia con nosotros.
En City Sightseeing, nos esforzamos por ofrecer un servicio que permita a nuestros pasajeros disfrutar de una experiencia turística cómoda y agradable.
Nos disculpamos por cualquier inconveniente que haya podido experimentar. Estamos constantemente trabajando para que todos nuestros pasajeros puedan disfrutar plenamente de nuestras vistas panorámicas y audioguías mientras exploran la ciudad.
Agradecemos sus comentarios, ya que nos ayudan a mejorar nuestros servicios y a proporcionar una experiencia aún mejor en el futuro.
Esperamos tener la oportunidad de darle la bienvenida nuevamente a bordo para que pueda disfrutar de una experiencia turística satisfactoria con City Sightseeing en su próximo viaje.
Gracias por elegir City Sightseeing y por compartir sus impresiones con nosotros.
Atentamente,
Departamento de Calidad
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