Mt. Fuji Tours with Kawaguchi Lake Ropeway View English Speaking
Tokyo, Japan
- 10 hours (approx.)
- Offered in: English
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Overview
Tokyo's sights are concentrated enough to fill several days, but Mt. Fuji and Lake Kawaguchi sit roughly two hours outside the city and offer a very different perspective on Japan that most visitors don't make time for without a planned day trip. This tour handles the transport and route planning, with panoramic views from the Mt. Fuji Ropeway a trip highlight.
- Choose from two central pickup points in Tokyo
- Increase your chances of seeing Mt. Fuji by going to several viewpoints
- No advance route planning required—your guide handles it all
- Daily departures available to fit the tour around your broader Tokyo schedule
What's Included
- Vehicle service fees listed in the itinerary
- Vehicle fuel costs, tolls, and highway tolls
- Driver service fee
- Bus Tour: Tour guide
- Small-group tour only provides a driver-guide.
- Food and drinks
- Accommodation expenses, meals, local self-funded projects and other personal consumption expenses
Meeting and Pickup
Meeting points
Select a meeting point
Type to search
End point
This activity ends back at the meeting point.Itinerary
1
Mt. Fuji Panoramic Ropeway
1 hour 30 minutes • Admission Ticket Included
2
Lake Kawaguchiko
1 hour 30 minutes • Admission Ticket Free
3
Lake Kawaguchi Konohana Museum
1 hour • Admission Ticket Free
4
Oishi Park
30 minutes • Admission Ticket Free
5
Oshino Hakkai
1 hour • Admission Ticket Free
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Stroller accessible
- Near public transportation
- Infants must sit on laps
- Not recommended for pregnant travelers
- No heart problems or other serious medical conditions
- Most travelers can participate
- The night before the tour, you will receive a departure reminder email in your mailbox, which includes the vehicle registration number, the contact information of the guide and the pick-up time.
- Small group package: 7:00-8:30 Door-to-door transfer from hotels in some districts of Tokyo Metropolitan area, driver and guide, no detailed explanation, fewer people, more comfortable vehicle.
- Kawaguchiko Gondola to be repaired from Dec. 10 to Dec. 20. You will take the Sengoku Boat instead.Don't buy it if you want to use the Gondola.
- Traffic jams may occur on weekends and red days, so if you are worried about traffic jams, you can avoid joining the tour on weekends or red days.
- During the trip, please carry your passport and valuables with you and keep them safe. If there is any loss, theft, damage, etc., you will be responsible for it yourself.
- Please note that if you fail to participate or cancel the trip due to personal problems, lateness, etc., no fees will be refunded.
- If you choose [small group] package, please inform customer service of the address of your hotel or B&B after placing the order to confirm whether it is within the scope of the transfer.
- Travel time is included on the total duration.
- Cloudy/rainy days reduce visibility, possibly obscuring Mt. Fuji. Check the weather forecast before traveling to plan accordingly.
- One-day trip itinerary, it is not recommended to carry luggage, if you need to carry luggage, please register clearly when you book your order. 1 luggage is allowed per person. An extra 100 yuan per piece will be charged if you failed to make a note when booking your order or if it turns out more than 1 piece of luggage per guest.
- A foldable stroller can be carried. Please inform customer service when placing an order to avoid being rejected.
- Kachikachi Mountain Cable Car at Lake Kawaguchi: Weekdays Operating Hours: 9:00 AM – 4:00 PM (last descent at 4:20 PM) Saturdays, Sundays, and Holidays Extended Hours: 9:00 AM – 5:00 PM (last descent at 5:20 PM) *Note: The cable car may be suspended due to strong winds, lightning, or other reasons. (This is a complimentary activity. If the cable car cannot be taken due to weather conditions, the itinerary will be changed to a ride on the Sengoku Warrior Boat at Lake Kawaguchi or the ticket fee will be refunded.)
- The Ropeway will be closed from Monday, May 11, 2026, to Wednesday, July 15. During this period, the itinerary will be replaced with a sightseeing cruise. If this change is unacceptable to you, please refrain from booking this tour.
- Small-group tour only provides a driver-guide.
- This tour/activity will have a maximum of 48 travelers
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Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Featured review
Megan_W
It was a great day! We had sunny weather and the views were incredible. The best part was our wonderful tour guide Sawaki, who was very kind, knowledgeable, and funny. We really lucked out by getting him as our guide. His English was great and he gave us a lot of great info as we went along. I’d recommend this tour wholeheartedly!
Reviews
4.4
based on 558 reviews
Sort by: Most insightful
Amelia_K, Jul 2026
We had a great day on the Mt. Fuji and Lake Kawaguchi tour! Even though we couldn't do the ropeway because it was closed for maintenance, the tour company arranged a scenic boat ride on Lake Kawaguchi instead, which was a lovely alternative with beautiful views.
Our tour guide, Sia, was fantastic. She was incredibly friendly, informative, and made the day so enjoyable. She shared lots of interesting information throughout the tour and was always happy to take photos for everyone, which we really appreciated.
One of our favourite parts of the day was trying the ice cream at one of the stops—it was absolutely delicious! The lunch was also amazing just needed to remember to have cash. Overall, the tour was well organised, the scenery was stunning, and we had a wonderful experience. We'd definitely recommend this tour to anyone visiting Japan!
Mona_C, Jun 2026
It was a cloudy day so we were unable to see the mountain or ride the gondola. The boat ride on lake kawaguchi was an ok alternative but the gondola would have been better. Our lunch was at a restaurant, pre-booked by the tour and was pretty good. I would have preferred to eat at the park with the springs. They had more options to choose from. Overall, a nice day but we will have to come back on a less cloudy day to see the full glory of the Mt. Fuji.
Amanda_L, Jun 2026
Leo was a great guide. He was full of knowledge and made the trip very enjoyable
We especially liked the fact that we didn't have to walk miles and there was plenty of time of souvenir hunting
Rajneesh_R, May 2026
Tour was good, easy to locate meeting point and Laner the guide was really great. Ensuring good. Comms regarding meeting locations and timings etc. As well as sharing knowledge regarding Mt Fuji. She also made extra effort to help us with photos.
Anthony_B, May 2026
A great day out - beautiful scenery and Laner Jin was an excellent guide - I would recommend this tour
Qwamel_H, May 2026
A really lovely and organized experience. Easy to do for all ages. We were fortunate to have a clear view of Mount Fuji at a latter point during the tour! Also, our tour guide, Sia, was kind and helpful. I will flag that the shuttle bus doesn’t have a bathroom, but at least the longest we went without stopping was about two hours. Overall, I highly recommend!!
Co_D, May 2026
Traffic jam was unbelievable. Took 3+ hours to go and 4+ hours back. Spent 10 minutes on the ropeway and had to head back down on the cable car because of the long line going up and back down. In total we spent a bit over an hour for macha culture, Lawson store, Oishi park and Ropeway. We stopped for lunch (not included in price and quality is mediocre) which lasted 40 minutes; waited 45 mins for the cable car at the lake and skipped Oshino Hakkai. It was a total disappointment and bad experience.
Response from Host, May 2026
Thank you for taking the time to share your recent experience with us. I’m truly sorry to hear that the heavy traffic and long waiting times turned what should have been an enjoyable trip into a disappointing one. Please accept our sincere apologies for the frustration and inconvenience caused.
That said, we would like to welcome you and any future customers who are considering joining our tours. For potential guests reading this: we take all feedback seriously and are continuously working to improve the flow of our itineraries, especially during peak travel seasons. We encourage you to check updated tour descriptions and reach out to us with any questions before booking.
Warm regards,
Rowena_M, Apr 2026
Very efficient and clear instructions when to meet back at bus. Explained everything that’s was going to take place. Lucky to have sunny day and see Mt. Fuji
Barbara_F, Apr 2026
It’s a bit long winded I think. We stopped for a photo stop at some random convenience store just because Mount Fuji was in the background (a waste of time) and then there was a restaurant stop for lunch. A number of us had a packed lunch with us and had no where to eat it other than along a busy road as there was no eating allowed on the coach. The tea ceremony was very quick and not at all traditional. We had been to a tea ceremony earlier in our holiday. It was done on the floor with English explanations and full participation, this one was very rushed, done sat at a table and with no historical background or explanation of the significance.
Mount Fuji was good but the trip was longer than needed in my opinion.
Response from Host, Apr 2026
Thank you very much for taking the time to share your detailed feedback. I’m truly sorry to hear that the tour did not meet your expectations and that several aspects—especially the photo stop, lunch arrangement, and tea ceremony—felt rushed or disappointing.
Under Japanese law, eating in the bus is prohibited. The booking page states that you will take photos at the convenience store; please refer to the page for further details.
we always welcome constructive feedback like this to improve our tours. If you’re considering joining us, please feel free to ask us in advance about the tour activity details so we can help you choose the best fit.
Thank you again for helping us do better.
Best regards,
Shane_A, Mar 2026
It became a long day due to traffic issues on the Expressway which made it very difficult especially for the young children on board
Response from Host, Mar 2026
Thank you for your feedback. We're very sorry to hear that traffic on the expressway made the day especially long and difficult for the little ones on board. While traffic is beyond our control, we sincerely apologize for the inconvenience and understand how challenging that must have been. We appreciate your patience and hope to provide you and your family with a much smoother experience in the future.
Kayoko_I, Mar 2026
Our tour guide, Vivienne, was friendly and knowledgeable. The driver was amazingly good driver. Unfortunately, the weather was not good but still we enjoyed the tour. Highly recommend!!
Response from Host, Mar 2026
Thank you so much for your wonderful review! We're delighted to hear that Vivienne's friendly and knowledgeable guidance made your experience enjoyable, even despite the weather. We'll also be sure to pass along your kind words to our driver—they'll be thrilled to know their driving was appreciated. Thank you for recommending us, and we hope to welcome you on another tour again soon.
Niko_M, Mar 2026
Well organised, great locations and views of the Mountain and a great tour guide Taty, that made everything so easy and funny.
Response from Host, Mar 2026
Thank you so much for your kind review! We're delighted to hear that you found the tour well organised and enjoyed the great locations and views of Mt. Fuji. Taty will be thrilled to know her efforts made your experience easy and fun. Your feedback truly means a lot to us, and we hope to welcome you on another adventure soon!
Trevor_K, Feb 2026
Although we couldn't get on the cable car due to strong wind, we were very fortunate to see Mt. Fuji clearly all day. Olivia, our tour guide, was fantastic and managed the big group pretty well. Highly recommended.
Response from Host, Feb 2026
Thank you so much for taking the time to share your feedback! We are thrilled to hear that you enjoyed clear views of Mt. Fuji throughout the day and that Olivia made your experience memorable with her excellent guidance and group management. Your kind words mean a lot to us and are a great encouragement to our team.
We truly appreciate your recommendation and hope to have the opportunity to welcome you back in the future. Should you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards
Yawer_F, Feb 2026
Our tour operator Joe left us and left after the first stop. I understand we were late by 7 min . He did call and I called back like7 times soon after we got to where the buses were but he left and did not pick up his phone. My husband and I had to take a taxi which cost us usd$50 to get to the next stop. He WhatsApp’s to tell us where to meet after I sent him messages and calls which he did not respond to. On our stop at Mount Fuji another patron was late getting back in the bus and this time I noticed he waited 9 min and the patron returned on the bus. Highly unprofessional for a tour guide to leave his passengers when he knows we are all tourists. I can underdtand if we were over 10 months late but that was not the case. This certainly out a damper on our whole trip.
Response from Host, Feb 2026
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during the tour. Please know that we take your comments seriously and are reviewing the situation thoroughly to ensure better handling in the future.
We value every guest and strive to provide a seamless and enjoyable experience. Your concerns will be addressed internally to improve our service standards.
Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back for a much-improved experience in the future.
Best regards,
keri_F, Jan 2026
Peter is truly an exceptional individual! You will be in the most capable hands if you take his tour. He is remarkably compassionate and seasoned. The trip was an absolute delight. I will wholeheartedly recommend him to friends and families. Wishing you all the best and a wonderful experience
Response from Host, Jan 2026
Thank you so much for your wonderful feedback! We are truly delighted to hear that you had such a positive experience with Peter and that his compassion and expertise made your trip so enjoyable. Your recommendation means a lot to us.
We look forward to welcoming more guests and providing them with the same exceptional service. Should you or anyone you refer wish to join us again, we would be more than happy to assist.
Best regards
Lisa_S, Jan 2026
Amazing experience. Not to be missed. We had beautiful views of Mt Fugi. Our guide, was very informative and helpful. We enjoyed getting multiple views as well as enjoying a matcha tea ceremony.
Response from Host, Jan 2026
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed the stunning views of Mount Fuji, the informative guidance, and the matcha tea ceremony. Your kind words mean a lot to our team.
We would be delighted to welcome you—and any friends or family who might be interested—on another memorable experience in the future.
Best regards
Jennifer_D, Jan 2026
The tour is an all day experience. It was a clear day that gave beautiful views of Mt. Fuji! We had a wonderful time! Our tour guide, Wanting Feng, spoke excellent English and communicated through What's App. Overall a perfect day!
Response from Host, Jan 2026
Thank you so much for your wonderful review! We are absolutely delighted to hear that you had a perfect day exploring with us and that the clear weather offered you beautiful views of Mt. Fuji.
We are especially pleased that Wanting Feng, your guide, contributed significantly to your wonderful time with her excellent English and convenient communication via WhatsApp. Providing clear and accessible guidance is key to a seamless experience, and we're so glad she could ensure that for your group.
It's feedback like yours that makes our day! We truly appreciate you sharing your positive experience. To all our potential guests, we warmly welcome you to join us for your own perfect day of exploration. Let our dedicated guides like Wanting help you discover the beauty of the landscape and ensure your adventure is smooth and memorable from start to finish.
Best regards
Kim_B, Jan 2026
The experience was amazing with Sia, her communication was spot on! We really enjoyed this tour even though it was raining and cloudy. We could not see Mt. Fuji due to the weather. Didn't feel rushed at the different sites we went too. The bus ride is about a 2 hour ride out to Mt. Fuji and the bus we rode did not have bathroom facility(so plan accordingly). There are 2 pickup points which I didn't realize when I booked it.
Response from Host, Jan 2026
Thank you so much for taking the time to share your detailed feedback! We truly appreciate your kind words about Sia's communication and are delighted to hear that you enjoyed the tour despite the rainy weather. Your notes about the bus facilities and pickup points are also helpful for future planning.
We sincerely hope to have the opportunity to welcome you back on another tour soon, and we warmly welcome all potential guests to join us for memorable experiences as well.
Best regards
Ashley_Z, Dec 2025
Beautiful scenery, not a lot of time to enjoy each location. The pacing of the tour felt rushed and not well planned for tourists who aren't used to the large crowds and long lines in Japan. The guide was knowledgeable about the area and gave useful advice for souvenir and snack shopping.
Response from Host, Dec 2025
Thank you for sharing your detailed and thoughtful feedback with us. We are glad to hear that you enjoyed the beautiful scenery and found our guide's knowledge and shopping advice to be useful. At the same time, we sincerely apologize that the pacing of the tour felt rushed and did not allow sufficient time to fully enjoy each location. We understand that navigating crowds and lines can be challenging, and we truly appreciate you highlighting this area for our improvement. Your comments are invaluable as we continuously work to better balance our itineraries and enhance the overall experience for all our guests.
We are committed to refining our tours based on feedback like yours. Thank you again for choosing us and for helping us improve.
We also warmly welcome potential customers to join our tours, where we strive to provide insightful and memorable experiences while actively working on optimizing our schedules for everyone's enjoyment.
ekaterinavfeofilakto, Dec 2025
Good tour however you cannot ever predict if the weather will be on your side and we got lucky to see Mount Fuji , but some of my friends went different day and say it was cloudy. So it’s 50/50 chances but tour was good
Response from Host, Dec 2025
Thank you so much for your kind feedback! We're delighted to hear that you enjoyed the tour and were lucky enough to see Mount Fuji. As you mentioned, weather conditions can be unpredictable, but we always strive to provide an excellent experience regardless. We truly appreciate your honest review and hope to welcome you back on another adventure soon! And to all future guests—we look forward to sharing the beauty of the tour with you, rain or shine!
Best regards
Michaella_G, Nov 2025
you can really see mount Fiji from different angles if th weather is not cloudy. we had a wonderful day and could see mount Fuji all the time. the views of Lake Kawaguchi are lovely and the view on top after the ropeway is breathtaking. the entire trip was very relaxing and our guide Wasaki was extremely nice and extremely responsive before the trip and during the trip. I would definitely recommend this trip
Response from Host, Nov 2025
Thank you so much for sharing your wonderful experience in such detail! We are absolutely thrilled to hear that you had such a perfect day with clear, uninterrupted views of Mount Fuji and that you found the sights, from Lake Kawaguchi to the mountaintop after the ropeway, to be lovely and breathtaking.
It is also a pleasure to know that you found the entire trip very relaxing. Your special mention of our guide, Wasaki, warms our hearts. We take great pride in our team, and we will be sure to share your compliments regarding his exceptional kindness and responsiveness with him.
We are truly grateful for your definitive recommendation.
To all future guests considering this tour: this review perfectly captures what we strive to deliver—a relaxing day filled with stunning, iconic views and supported by caring, attentive service. We would be delighted to welcome you and create an equally memorable and picture-perfect experience for you.
We look forward to serving you again on your next adventure!
Warm regards
Sanam_K, Nov 2025
It was beautiful especially Swaki our Tour guide was Amazing and very cooperative. He explained all points so that Everyone could understand what they were about to experience.
Response from Host, Nov 2025
Thank you for your wonderful feedback! We are delighted to hear that you found the journey beautiful and that our guide, Swaki, made such a positive impression with his excellent and cooperative service.
We have shared your compliments with Swaki, and he is thrilled to know his clear explanations helped your group better understand and appreciate the experience. Your recognition truly means a lot to our entire team.
To all future guests considering this tour, we extend a warm welcome. We are committed to providing you with the same level of insightful, caring, and memorable service that our guests have come to appreciate.
Brenda_B, Nov 2025
It was an amazing experience, beautiful sightseeing, Louis, the tour guide, is very knowledgeable of the places we visited.
Response from Host, Nov 2025
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had an amazing experience and enjoyed the beautiful sights. Your kind words about Louis and his knowledge are especially appreciated—we are proud to have him on our team.
We truly appreciate your recommendation and would be delighted to welcome you back on another adventure in the future.
To all future guests: we look forward to the opportunity of creating equally memorable and insightful travel experiences for you!
Warm regards
rubiya_m, Nov 2025
The tour was well coordinated and punctual. We could enjoy the mesmerizing view of Mount Fuji from every angle. The lunch place was very good. Excellent food.
Response from Host, Nov 2025
Thank you for your wonderful feedback! We are delighted to hear that you found the tour well-coordinated and punctual, and that you enjoyed the mesmerizing views of Mount Fuji from every angle. It’s also great to know that the lunch location and food met your expectations—we carefully select dining spots to enhance the overall experience.
We truly appreciate you highlighting what made your day special, and we look forward to welcoming you back on another tour in the future!
Best regards
Zsolt_G, Nov 2025
Was contacted by the operator the evening before the tour that our already booked and paid spot was sold out?! Bit absurd but Viator’s excellent customer service managed to re-book to a smaller group.
Positives:- great driver (Niklas)
-beautiful scenery around Mt Fuji
Negatives:- organised restaurant ran out of food before we could even order
-Pointless stop at a Lawson store being part of the tour
-Van wasn’t comfortable at all
Response from Host, Nov 2025
Dear Guest,
Thank you so much for taking the time to share your detailed feedback about your Mt. Fuji tour—we truly appreciate your honesty, as it helps us identify areas for improvement. We sincerely apologize for the inconveniences you encountered, and we’d like to address each of your concerns with clarity and accountability:
1. Regarding the "sold-out" booking issue
We checked your reservation and confirmed you booked the tour for November 7th (Japan time) on November 6th—this was an extremely last-minute booking, with only one day between your reservation and departure. Our team worked diligently to secure a spot in our regular bus tour, but due to high demand during peak season, we were unable to finalize it. To ensure you wouldn’t miss the tour entirely, we reached out to you while your booking was still in "pending" status (not yet confirmed) to propose switching to a smaller group. We’re grateful you agreed to the adjustment, and we’re relieved you could still enjoy the tour as planned.
2. About the organized restaurant running out of food
We apologize unreservedly for this frustrating experience. During peak travel seasons, scenic areas like Mt. Fuji see a sudden surge in visitors, and there was a lapse in our coordination with the restaurant—we failed to anticipate the high demand for ingredients and didn’t inform guests in advance. We have since followed up with our partner restaurant to strengthen their inventory management and establish a real-time update system, so this issue won’t recur.
3. Regarding the Lawson store stop
We understand this stop didn’t meet your expectations—its original purpose was to offer practical amenities (restrooms, snacks, water refills) and a photo opportunity (it’s a popular "Instagram-worthy" spot on clear days). We recognize not all guests may value this stop, so we will add a note about it in our tour itinerary description to set clearer expectations, and our team will also check in with guests during the tour to see if they prefer to skip it (when logistically possible).
4. About the uncomfortable van
Thank you for bringing this to our attention—passenger comfort is a top priority for us. We have already shared your feedback with our local team and are discussing options to upgrade to more comfortable vehicles for this route. We will monitor the situation closely and make adjustments as soon as possible.
Once again, we’re sorry for the mixed experience you had. Your feedback is invaluable in helping us refine our services, and we hope to have the opportunity to serve you better in the future. If you have any further questions or concerns, please feel free to contact us via Viator’s Message Platform.
Best regards,
Ayako_O, Nov 2025
I had a great time on the tour and the views were amazing. Joe was a fun tour guide who gave great advice.
Response from Host, Nov 2025
Thank you for this wonderful review! We're so glad to hear you had a great time and enjoyed the amazing views. We're especially happy that Joe's fun personality and great advice made your tour memorable. We're lucky to have him on our team!
For anyone looking for an unforgettable experience with fantastic guides – we'd love to have you join us!
Warm regards,
rachael_r, Oct 2025
Host very nice, was a shame there was some cloud over Mount Fugi but I liked the Japanese gardens. At the meeting point I arrived 30 min early and there was many yellow flags it was difficult to find my guide. It does feel slightly rush you don't get long enough to see each site but by the end of the day you are quite tired so maybe it's best that way otherwise it's a long day. I booked the evening before. However the girl next to me booked on another site and it was £30 cheaper which was abit disappointing. The food though provided was really good... I would have breakfast before you go as we ate around 1.30pm. I think for a really good view you need to be at the Mount Fugi very early, earlier than the tour in my opinion
Response from Host, Nov 2025
Thank you so much for taking the time to share such detailed and thoughtful feedback about your recent tour. We truly appreciate it.
We are delighted to hear that you found our host very nice and enjoyed the Japanese gardens and the provided food. We sincerely appreciate your understanding regarding the weather conditions at Mount Fuji, which are indeed beyond our control, but we're glad it didn't entirely overshadow your experience.
Regarding the points you raised:
Meeting Point: We appreciate you highlighting the difficulty in finding your guide among the many flags. We are constantly reviewing our meeting procedures to make them as smooth as possible and will take your feedback on board for improvement.
Pacing & Timing: Your insight about the pacing is very valuable. We aim to show guests a great deal within a day, and we're glad you recognized that it helps prevent an overly long and tiring day. We continually refine our schedules based on guest feedback to find the perfect balance.
Pricing: We strive to offer competitive and transparent pricing directly through our official channels. Prices can vary across different platforms and based on booking time, and we always recommend booking early for the best rates.
Your suggestion about having breakfast beforehand is very helpful for future guests.
To everyone considering a tour with us: We are committed to listening to your feedback and continuously improving. We take all reviews, like this one, seriously to enhance every aspect of your experience. We hope to welcome you soon and provide you with a memorable journey!
Warm regards
Rose_W, Oct 2025
It was a beautiful clear day with absolutely breathtaking views of Mt Fuji. Our guide was Luis from France. He gave a lovely view of his time in Japan
Response from Host, Nov 2025
Thank you so much for your wonderful review! We are thrilled to hear that you were blessed with a beautiful clear day and experienced those breathtaking views of Mt. Fuji.
It was a pleasure to read your comments about Luis. We are proud to have a diverse team, and we agree that his unique perspective and lovely stories about his time in Japan truly enrich the tour experience. We will be sure to share your kind words with him.
For future travelers: we strive to create these perfect, memorable days for everyone. We look forward to welcoming you and sharing the beauty of Mt. Fuji with you!
Warm regards
Paul_G, Oct 2025
We arrived early, the tour guide arrived late and told us we weren’t on the list. I showed her our confirmation and our booking info and she said you’re not in the list. She asked our name 4 times and when I told her she kept saying “No, your name” until I said yes “Yes that is our name, that is why I’m saying it”. She said no you’re not on the list, the.called her boss who did not answer.
She did eventually let us on the bus, where she spoke in Chinese for 25 minutes over the loud crackly bus speaker, seemingly without taking a breath. She then spoke in 25 minutes in English which was equally annoying.
It was a wet cold day, so Mount Fuji was completely hidden by cloud, so the trip was mostly going from one tourist trap shop to another. We were told we would have a ten minute tea ceremony, which lasted about 5 minutes and consisted of a tiny amount of matcha tea, the given 20 minutes to shop in an overpriced store.
The garden was nice, though the ice cream shop was again an overpriced tourist trap, and the village was beautiful and very nice to walk through and we would have preferred more time there than being driven to shops.
The lunch was on but over priced, and driving to the convenience store in a day without seeing the mountain seemed pointless.
Overall, we felt quite annoyed by the tour and the tourist trap stores. Perhaps we would have forgiven this if we saw the mountain, but we were glad when it was over.
We would not recommend this tour to any one.
Response from Host, Oct 2025
Dear Guest,
Thank you so much for taking the time to share your detailed feedback on your Mt. Fuji tour experience. Your comments are extremely valuable to us as they help us identify areas for improvement and enhance the quality of our services for all travelers. We sincerely apologize for the frustrations you encountered, and we would like to address each of your concerns specifically.
1. Issue with Name Verification and Boarding
We operate multiple tour routes in Japan, but there are only 5-6 fixed pick-up points. This means you may see several GoGoDay buses and guides at one pick-up point. For each route, we may arrange multiple buses based on the number of participants, and each guest is assigned to a specific bus.
To avoid confusion, we send the license plate number of your assigned bus and your guide’s contact information to you one day before your trip. The guide repeatedly verified your name because, although you were booked for the same route, you were not initially assigned to her bus. Fortunately, there were empty seats on her bus. After communicating with our company, she kindly allowed you to board, ensuring you could still enjoy the same tour itinerary.
2. Noisy Bus Speaker
We sincerely apologize for the annoyance caused by the crackly and loud bus speaker. We have already forwarded this issue to our relevant team to investigate solutions—including adjusting the speaker volume overall or replacing the speakers with ones that offer better sound quality.
Please understand that the guide used the bus speaker to ensure all passengers on the bus could clearly hear the tour introduction, and this was never intended to cause you frustration.
3. Mt. Fuji Hidden by Clouds Due to Weather
We deeply regret that you encountered unfavorable weather on your tour day, which resulted in Mt. Fuji being completely hidden by clouds. However, this is an unavoidable weather-related force majeure factor.
To help you plan your trips better and avoid similar disappointments from weather, we would like to remind you to check the latest weather forecast before departure. Additionally, this tour is covered by our "Reserve Now & Pay Later" policy. This allows you to monitor weather conditions closely—if the weather is likely to affect your travel experience, you can choose to pause the payment process.
For guests who have already made payments, please rest assured. We understand your concerns and have set relatively flexible cancellation terms for this product: free cancellation up to 24 hours before the experience starts (local time). This policy is specifically designed to protect your travel experience as much as possible.
We are committed to continuously improving our services, and your feedback will be a key part of this process. We hope to have the opportunity to serve you better in the future and restore your trust in our tours.
Best regards,
susanmyles_m, Oct 2025
I’ve used Viator tours before and it was always great. Our recent tour due to heavy traffic and was beyond control of bus driver/guide had us rushing through each event which made it difficult to enjoy each attraction. The itinerary was great otherwise.
Response from Host, Nov 2025
Thank you for being a loyal Viator customer and for taking the time to share your honest feedback about your recent experience.
We truly appreciate your kind words about our past tours and are pleased to know that you have generally had great experiences with us. At the same time, we sincerely apologize for the rushed pace of your recent tour. We completely understand how heavy traffic, which is indeed beyond our control, can impact the enjoyment of a well-planned itinerary, and we regret that it prevented you from fully appreciating each attraction.
Please know that our guides are trained to manage such situations to the best of their ability while prioritizing guest safety. Your feedback regarding the pace is invaluable, and we will use it in our ongoing efforts to review and optimize our schedules where possible.
The main reasons for these issues are that your travel date fell on a weekend or a "Red Day" in Japan. "Red Days" refer to Japan's public holidays, which are marked in red on Japanese calendars. During weekends and Red Days, there is usually severe traffic congestion on the roads to Mt. Fuji, and there are also long queues at the scenic area for the ropeway due to the large number of tourists. Additionally, according to Japanese tour bus regulations, a bus can only be used for a maximum of 10 hours a day. To comply with this regulation, the time spent at the scenic spots had to be shortened, which resulted in the tour taking longer than the originally planned 9 hours and the short stay at the viewing point.
We would also like to clarify that there is a relevant reminder in the "Additional Info" section of our tour booking page, which states: "Traffic jams may occur on weekends and red days, so if you are worried about traffic jams, you can avoid joining the tour on weekends or red days." However, due to the large amount of content in the "Additional Info" section, it was folded, causing you to miss this important information before your trip. We are currently in the process of adjusting the content order on the booking page. We will move such important reminders to a more prominent and earlier position so that they can be easily noticed by customers. Furthermore, we will upload the Red Days calendar to our image library, making it convenient for you to check the dates when you make a booking in the future.
Sincerely
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Mt. Fuji Tours with Kawaguchi Lake Ropeway View English Speaking
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