Mt. Fuji and Hakone Day Trip From Tokyo with Bullet Train Option
Tokyo, Japan
- 11 hours (approx.)
- Mobile ticket
- Offered in: English
Why travelers loved this
·
Explore our promoted experiences
Overview
Swap the hustle and bustle of Tokyo for the fresh air of the country for the day. This day trip takes you to Mt. Fuji, Hakone, and Owakudani without the hassle of driving or puzzling over train timetables. Sit back and soak up the scenery on a Wi-Fi-equipped coach or arrive in record time using the bullet train—the choice is yours, simply select your preferred option when booking. You can also upgrade to include a Japanese-style lunch.
- Tick off multiple attractions on just one convenient tour
- Swap the crowds and bustle of Tokyo for fresh country air
- Upgrade to include lunch for a seamless experience
- Skip the hassle of planning travel logistics
What's Included
- Air-conditioned coach equipped with free WiFi
- This tour includes a a buffet-style lunch if the option "+Lunch" is selected
- Professional English-speaking guide
- All Fees and Taxes
- Multilingual translation service in 20 languages (headphones required) See below for more.
- Professional driver
- Alcoholic Beverages
- Restroom on board
- Private transportation
- Guides speaking languages other than English
Meeting and Pickup
Meeting points
Select a meeting point
Type to search
End points
This activity ends in a different location. See details below:
Type to search
Itinerary
Make your own way to the centrally located meeting point in Tokyo’s Shinjuku district. Settle into your comfortable coach and make use of the free Wi-Fi during the drive to Mt. Fuji's 5th Station—if the 5th Station is inaccessible due to road or weather conditions, you’ll visit the highest station possible.
Next, explore the Owaku-dani valley volcanic area on Mt. Hakone, which is characterized by sulfuric vapors and hot springs. Your guide willl fill you in on the details about this unique landscape before you board the Hakone Ropeway for an exciting ride from Owakudani to Togendai.
Finallly, round out your day with a relaxing cruise on Lake Ashi and (if it is a clear day) soak up the views of Mt. Fuji from the ship deck. You can either return to Tokyo by coach or opt to save time by taking the bullet train.
Next, explore the Owaku-dani valley volcanic area on Mt. Hakone, which is characterized by sulfuric vapors and hot springs. Your guide willl fill you in on the details about this unique landscape before you board the Hakone Ropeway for an exciting ride from Owakudani to Togendai.
Finallly, round out your day with a relaxing cruise on Lake Ashi and (if it is a clear day) soak up the views of Mt. Fuji from the ship deck. You can either return to Tokyo by coach or opt to save time by taking the bullet train.
1
Marunouchi Building
15 minutes • Admission Ticket Free
2
Robert Indiana Sculpture: "LOVE"
10 minutes • Admission Ticket Free
3
Mt. Fuji 5th Station
30 minutes • Admission Ticket Free
4
Owaku-dani Valley
30 minutes • Admission Ticket Free
5
Hakone Ropeway
25 minutes • Admission Ticket Included
6
Lake Ashinoko
30 minutes • Admission Ticket Included
7
Odawara Station Tourist Information Center
10 minutes • Admission Ticket Free
8
Mode Gakuen Cocoon Tower
10 minutes • Admission Ticket Free
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Stroller accessible
- Infants must sit on laps
- Most travelers can participate
- This tour will depart regardless of weather or traffic conditions, unless you are notified otherwise by the local operator. Viator and your local tour operator will not be responsible for itinerary changes due to unforeseen circumstances
- As it is stipulated by the law of Japan, please wear your seat belt on the tour bus.
- Please be noted that you cannot change the scheduled return location after the tour.
- In case of traffic congestion or any other uncontrollable reasons, may lead to changes on tour schedule or time shorten in each sightseeing spots, please be noted in advance.
- In case of bad weather, there is a chance that Mount Fuji cannot be seen. For this reason we will not cancel the tour or make any refund.
- When there are only small group of participants, instead of departing with big bus, small-size van may be used. Please note that regardless of the method returning to Tokyo, all participants will be departing by same vehicle.
- Due to bad weather or traffic congestion the road to Mt. Fuji 5th Station may not be able to pass through, the tour schedule will change to visit "Fujisan World Heritage Center" or sightseeing at Fuji 1st to 4th Station.
- In case you miss your Bullet Train after disembarking at Odawara Station due to a delay, no refund will be made. Please ride on the next train in the Non-reserved section. If you plan to take Bullet Train after the tour, please make sure to choose Bullet Train departing from Odawara Station.
- In case the pirate ship is being cancelled due to some circumstances, you will be redirected for sightseeing at Hakone Machi.
- The tour guide will not board on the Bullet Train from Odawara to Tokyo due to operation reason. The tour guide will notify those who are returning by Bullet Train how to get back to hotel from Tokyo station before boarding on the train.
- Please wear shoes that enable walking smoothly and easily during the tour.
- In case the Hakone Ropeway and Hakone Pirate Ship is unable to operate due to some circumstances, the tour will be guided to one of the following alternative destinations. Hakone Komagatake Ropeway, Hakone Lake Ashi Boat Cruise, Lake Kawaguchi Cruise on Lake Kawaguchi, Mt. Fuji Panoramic Ropeway, Mishima Skywalk, Odawara Castle, Hakone Venetian Glass Museum, Hakone-en Aquarium, Narukawa Art Museum, Hakone Checkpoint, Hakone Shrine, etc. (The tour will not be canceled and refunds will not be issued for this reason.)
- Depending on weather conditions (such as high humidity, heavy rain, fog), Mt. Fuji may not be visible.
- Please note that no refunds will be issued for claims regarding the weather or the change of schedule applied to the tour by the tour guide or any of the staff.
- You can decide to get off the bus at Hakone Yumoto Station or Odawara Station at the end of the tour, please let us know in advance. Also, this won't influence the cost of this product, which will remain identical to the main option "Return by motorcoach".
- Children up to 5 years old may join free of charge, but will not be provided with bus seats or lunch. If bus seats or lunch is required, please make a booking under the child rate.
- In case of severe weather or traffic congestion and the bus unable to pass through the road towards Mt. Fuji 5th Station, the tour will visit Oshino Hakkai, Fujisan World Heritage Center, Lake Kawaguchi Oishi Park or Lake Yamanakako Hana no Miyako Park. Please note that an alternative itinerary may also be omitted depending on road condition.
- The tour will arrive back at Shinjuku around 19:30.Depending on the traffic condition,it may get later.
- If you choose the option without lunch, we recommend that you prepare lunch before your departure as lunch places may not be available.
- On the bullet train, non-reserved seat ticket is provided. From Odawara to Tokyo, there are 2 trains per hour in average.
- Allergies or Gluten Free: unfortunately we do not provide gluten free meals, but we can accommodate most of the allergy requests.
- To ensure smooth arrangements, please inform us of your intention to use a wheelchair at the time of booking.
- To ensure the smooth operation of the tour, we kindly request that you strictly adhere to the advised departure time. The tour will depart at the scheduled time at the discretion of the tour guide. Please be advised that no refunds will be issued for latecomers.
- Please note that if you arrive late to the meeting point, we are unable to allow you to join the tour midway due to tour schedule constraints.
- Multilingual support included. Scan the QR code on the bus, select your language, and follow the guide's live commentary on your screen. Use your own headphones for audio.
- You cannot change your departure location on the day of the tour. If you wish to change your departure location, please cancel your reservation and make a new one for your desired departure location.
- *Please note that the meeting times differ for departures from Tokyo Station and Shinjuku.
- For Guests Departing from Shinjuku Regarding Bus Arrival The bus and guide for guests boarding in Shinjuku will head to Shinjuku after departing from Tokyo Station. In the unlikely event that you cannot locate the bus upon arrival, please remain in front of the Shinjuku LOVE sculpture and wait there.
- The return bus for this tour does not go back to Tokyo Station, the original departure point. Please note that the Shinkansen stops at Tokyo Station.
- This tour/activity will have a maximum of 45 travelers
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Featured review
Packed itinerary, well led by guide who ensured all information was provided and added a few bonus activities ( simple origami). We were lucky and it was a sunny day with blue skies so the shy Mount Fuji could be seen. Would recommend this trip and would definitely take bullet train to return back to Tokyo.
Reviews
4.2
based on 656 reviews
Review summary
Last 12 months
321 reviews
Select a theme to learn more
Travelers praise knowledgeable, friendly guides and professional drivers who enhance the educational and safe experience. The tour features stunning views of Mount Fuji, Hakone, and Lake Ashi, with highlights such as cable cars and scenic cruises. Food receives positive remarks for quality and variety. The well-organized itinerary ensures smooth coordination, though many find the pacing rushed with long bus times. Some travelers question the value compared to independent travel.
Was this helpful?
Traveler reviews summarised by AI
Sort by: Most insightful
Wonderful and thorough. The guide is very knowledgeable friendly and efficient. The Bus extremely comfortable and enjoyed the bullet train
Excellent day !
Get to see a lot . Very good for a day to Mt Fuji .
The tour guide needs to give more information on the areas that you are covering while on tour .
This trip is amazing! The only complaint I have about it is that our group leader left group members behind often and we did not know how to find the bus/train station
Get ready to have fun! Our “Guideson” was fabulous! He had a great voice and a GREAT sense~of~humor!
The entire experience was amazing. Our tour guide was really friendly & super patient. We first went to Mt. Fuji 5th station which was a bucket list moment for me. Weather was great so good visibility. The best part was the Hakone as we got to see the volcanic area at Owakudani. It was my favourite part of the trip as we literally went over the volcanic area in the cable cars. Our driver was an excellent driver too. All in all definitely a great experience.
Joy was a great tour guide and the driver was funny and a happy person with good personality and driving skills was so impressive .the tour was great were able to see mt. Fuji on a clear day and Hakone cable car ride and the pirate ship was a great experience
Joy was an amazing tour guide. She explained everything in detail. It was a long drive from Tokyo to Mt Fuji. The day was perfect and the view stunning. Would have liked more time at Mt Fuji. Lunch was ok and would have preferred lunch on our own.
It was great had great weather could see well ……………………………………………………………………………………………………………………..thanks..
We had really terrible weather so the rope way and cruise operators closed down and our tour went to alternate attractions (not really equivalent ones.). I’m not taking stars off due to the weather- can’t control that. 3 stars because the tour involves a lot of sitting on a bus traveling between souvenir shops. If that’s your thing you’ll love it. Of course the attractions ( Mt Fuji and Hakone) are a fair distance apart, so travel does take some time. However, I think the tour didn’t add anything that you would not get by rolling your own trip for a much lower cost and on your own schedule. If you do go, everyone opts for the buffet lunch and the train ( non- reserved seats) back.
Response from Host, Oct 2026
Dear Guest,
Thank you for choosing our tour and for sharing your candid feedback. We greatly appreciate your understanding regarding unpredictable mountain weather, but we sincerely apologize that the alternative itinerary and the time spent in transit and at souvenir stops did not provide the value you expected. While alternate stops are arranged to prioritize guest safety and provide meaningful options during adverse conditions, we regret that these locations felt less rewarding. Your observations regarding travel pacing, shop visits, and the overall balance of the itinerary have been shared directly with our teams to re-evaluate our contingency routes and enhance the guest experience. Thank you again for your constructive insights. Best regards,
HIS Inbound Team
Forget the weather
the tour guide made the day informative & fun
the experience is certainly worthwhile
covering so much in one day without the boredom
Response from Host, Oct 2026
Dear Guest,
Thank you very much for choosing our tour and taking the time to share your wonderful 5-star review. We are thrilled to hear that, regardless of the weather, our tour guide made the day so informative, fun, and memorable for you. Designing well-paced itineraries that allow travelers to experience iconic destinations efficiently without a dull moment is always our goal, and we are delighted that you found the day thoroughly enjoyable and worthwhile. Your kind feedback has been proudly shared with your guide and our team as a great source of motivation. Thank you once again for traveling with us, and we look forward to welcoming you back on another adventure in Japan. Best regards,
HIS Inbound Team
Great tour overall! Enjoyed despite changes due to long lines at ropeway. We had difficult getting any real vegan or vegetarian food. The tour guide did not fully understand or showed any real interest to understand our ask. It was good that we carried some of our own food. This could have been easily arranged with the hotel.
Response from Host, Oct 2026
Dear Guest,
Thank you very much for sharing your feedback on Viator. We are glad to hear that you enjoyed the tour overall despite the adjustments made to accommodate the ropeway wait times. However, we sincerely apologize for the frustration regarding your dietary requirements and for the lack of support you felt from our guide. We take vegetarian and vegan needs seriously, and we will work with our team and guides to ensure better understanding, communication, and meal support for our guests in the future. We truly appreciate your valuable insights and hope to have the pleasure of hosting you again. Best regards,
HIS Inbound Team
What an experience! In addition to seeing Mount Fuji, you also get to see the Japanese countryside! Guides were friendly and added to the great experience.
Response from Host, Oct 2026
Dear Guest,
Thank you very much for sharing your wonderful review on Viator. We are thrilled to hear that you had such a memorable experience taking in the sights of Mount Fuji and exploring the scenic Japanese countryside. Our team is especially delighted by your kind words regarding our guides—providing warm, attentive hospitality and sharing the charm of Japan are our highest priorities. Thank you once again for traveling with us, and we hope to welcome you on another journey from Tokyo in the future!
Best regards,
HIS Inbound Team
Excellent day tour - guide was very good and the trip was a full, if not tiring, day. Can’t recommend it highly enough.
Response from Host, Oct 2026
Dear Guest,
Thank you very much for taking the time to share your glowing review on Viator. We are delighted to hear that you had an excellent day tour and that our guide made such a positive impression on your journey. Our day trips from Tokyo are designed to offer a comprehensive, immersive experience, and while a packed itinerary can indeed make for a long and tiring day, we are thrilled that you found every moment well worth recommending. Thank you once again for traveling with us. We hope you were able to rest well afterward, and we look forward to welcoming you on another tour in Japan!
Best regards,
HIS Inbound Team
This is very much a “check the box” sort of tour. Mount Fuji? Check. Mediocre lunch? Check. Hakone Ropeway? Check. And a pirate ship-themed ferry across the lake for some reason? Check. (I guess?)
Ultimately, the my money and time would’ve been better spent on visiting other sites in the Tokyo metro area.
Response from Host, Oct 2026
Dear guest,
Thank you for sharing your candid review with us. We sincerely apologize that your experience felt like a "check-the-box" routine and that the lunch and itinerary did not meet your expectations. While this full-day tour is designed to help travelers cover the iconic highlights of Mt. Fuji and Hakone within a limited schedule, we understand that a fast-paced overview does not suit every travel style. We take your remarks to heart and are actively working with our restaurant partner to improve the quality of our meals. Furthermore, we are enhancing our guides' commentary to share richer historical and cultural context behind unique stops like the Lake Ashi cruise. We appreciate your constructive feedback as we strive to improve our guest experience. Best regards,
HIS Inbound Team
I would’ve 100% recommend this tour. Also know that it is a full day, 11 to 12 hours I love the tour in spite of the day that we went. We could not see Mount Fuji at all. It was fog all day, but I could see if you could see Mount Fuji would be even better. My only recommendation is not to do the bullet train unless you’re going to Tokyo station because then you have to transfer and it was very confusing for us and for our fellow travelers
Response from Host, Oct 2026
Dear Guest,
Thank you very much for taking the time to write such a thoughtful review on Viator and for recommending our tour. While visibility around Mount Fuji is dependent on natural weather conditions, we are truly delighted that you had a wonderful time throughout the full 11- to 12-hour itinerary despite the heavy fog. We also deeply appreciate your constructive advice regarding the bullet train return option. Navigating train transfers across Tokyo's rail network can be confusing and stressful, especially after an eventful day. We have shared your feedback with our operations and guide teams to ensure that our guides provide clearer transfer instructions and navigation tips before departure for travelers whose final destinations are outside Tokyo Station. Thank you again for traveling with us, and we hope to welcome you back on another journey in Japan under clear skies!
Best regards,
HIS Inbound Team
Bus ride way too long for what you experience. Our trip in particular suffered a few extra issues with holiday traffic. Even though we were asked to start an hour earlier, we were not ontome, missed connecting to our bus to get to the train station amd had yo wait over an hour in a line to go back to another pick up point to get on bus. It was brutal. While the guide as sweet as could be he did not have a goid command if English language. Very little info shared while we weathered near 8 hours on a bus for 3 hours if actual sightseeing items. Lunch was not that good
Response from Host, Oct 2026
Dear Guest,
Thank you very much for taking the time to share your candid feedback on Viator. We sincerely apologize for the exhausting day and the frustration you experienced due to severe holiday traffic. Although our team arranged an earlier departure to mitigate expected delays, we deeply regret that the heavy congestion led to missed connections, extended waiting times, and disproportionate time spent on the road compared to your sightseeing. We are glad to hear you appreciated our guide’s sweet nature, but we apologize that his English proficiency and commentary did not meet expectations. We take your comments seriously and are actively working with our team on language training and on-site communication during unexpected schedule changes. Furthermore, we have noted your feedback regarding the lunch and will review the meal options with our partners to ensure a higher quality experience. Thank you again for your valuable feedback, which helps us improve our tour management and service during peak travel periods. Best regards,
HIS Inbound Team
Good value for money with experiences at Mt Fuji, the bullitt train
food great, countryside amazing and friendly competent guide and driver
Response from Host, Oct 2026
Dear Guest,
Thank you very much for taking the time to share your wonderful 5-star review on Viator. We are delighted to hear that you found the tour to be great value for money and enjoyed all the highlights—from Mt. Fuji and the bullet train ride to the scenic countryside and delicious food. We will certainly share your kind compliments with your guide and driver, who will be thrilled to know their friendly and professional service made your day so memorable. We hope to have the pleasure of welcoming you on another adventure in Japan in the future. Best regards,
HIS Inbound Team
Do NOT get this package. It was an absolute waste of a day and they refused to give me a refund. They only take you to gift shops around the mountain and you can’t leave. We were stuck and since it was raining and super foggy we asked to reschedule but they refused. There was no prior menu for the buffet to see if we’de actually eat the food up until you’re on the way on the bus. So 1… they only go to tourist trap gift shops
2… refused to refund or reschedule due to the weather making the mountain obviously not visible which is the whole point of the trip
3… didn’t eat most of the day because of the lack of prior knowledge of menu and didn’t have time to get anything else since you’re on their schedule
4… you’re better off going on the train or renting a car I really have no idea why it was 130 per person which is a complete scam
I have pictures as proof which I wish I can post along with this review if they’d let me
Response from Host, Oct 2026
Dear Guest,
Thank you for taking the time to share your feedback on Viator. We are deeply sorry to hear about your disappointment and that your day did not meet your expectations. While we always hope for clear skies, visibility around Mt. Fuji is heavily dependent on weather conditions, which can change rapidly. As noted in the tour booking terms, excursions operate rain or shine, which is why same-day cancellations, rescheduling, or refunds cannot be accommodated. We also sincerely apologize for the frustration regarding the scheduled stops and the lack of advance information about the lunch buffet. While our itinerary is planned to showcase popular regional spots and local products, we understand how important dietary planning and destination variety are. We take your comments seriously and are actively reviewing our tour descriptions and meal transparency to ensure clearer details are provided to guests prior to departure. Thank you again for your candid feedback. Best regards,
HIS Inbound Team
I am not sure how many ppl actually manage to see mt Fuji from the 5th station (which is where we headed to first) but it was horribly cloudy and we couldn’t see anything at all. Which wasn’t honestly the tour guide fault but it was very disappointing and a waste of a whole day. The guide herself was difficult to understand a lot of times but she did make up for it with her enthusiasm. She even taught us how to make mt Fuji using origami paper. Which was nice of her. The next stop too was too cloudy to see much. The lunch was moderately decent.
Response from Host, Oct 2026
Dear Valued Guest,
Thank you for taking the time to share your feedback on Viator. We are truly sorry to hear about your disappointment regarding the cloudy weather during your trip. While weather conditions around Mt. Fuji are unfortunately beyond our control, we completely understand how frustrating it is when visibility is low after traveling so far. We appreciate your kind words regarding your guide's enthusiasm and the origami activity. At the same time, we apologize for any difficulty you experienced with language clarity, as well as for the meal not fully meeting your expectations. Your feedback regarding communication will be shared with our team to help us improve the clarity of our guided commentary moving forward. Thank you once again for your review and for choosing HIS. Best regards,
HIS Inbound Team
Mt Fuji was being very shy but this didn’t spoil our experience. Our tour guide Sakura was amazing - friendly, funny, knowledgeable and full of love for Japan. We enjoyed visiting station 5 on Mt Fuji and riding the Hakone rope way. The pirate boat was some unexpected fun too. We highly recommend this tour.
Response from Host, Oct 2026
Dear Valued Guest,
Thank you so much for taking the time to share your wonderful 5-star review on Viator!
Even though Mt. Fuji was being a bit shy, we are thrilled to hear that it did not spoil your tour. It is delightful to know that you enjoyed visiting the 5th Station, taking the Hakone Ropeway, and riding the pirate boat. We are especially pleased to hear your kind words about your tour guide, Sakura. Her friendliness, humor, knowledge, and passion for Japan mean a lot to us, and we will certainly pass along your wonderful feedback to her. Thank you once again for your recommendation and for choosing HIS. We hope to welcome you back on another adventure during your next visit to Japan!
Best regards,
HIS Inbound Team
It’s a very comfortably paced tour with plenty of time to soak in each part of the experience, great photo and video opportunities
Our driver Ruka was a lot of fun, thanks mate
Response from Host, Oct 2026
Dear Valued Guest,
Thank you so much for taking the time to share your review with us!
We are delighted to hear that you enjoyed the comfortable pacing of the tour and had plenty of time to soak in the sights and capture great photos and videos. It is also fantastic to know that our driver, Ruka, made the journey so fun and memorable for you. We will be sure to pass along your warm shout-out to him!
Thank you once again for traveling with us, and we hope to welcome you back on another adventure in Japan in the future. Best regards,
HIS Inbound Team
It took three hours and 50 minutes to get to Mount Fuji. Once there we were only allowed 20 minutes of time at the observation deck. There was nothing in the description of the activity that gave any indication of how long of a drive it was. The guide understanding of English was somewhat limited. She was also very hard to understand with her accent. Once we arrived at an activity, everything seemed to be rushed. We spent a large percentage of the 11 hours on a bus with no restroom facilities. Very disappointed.
Response from Host, Oct 2026
Dear Valued Guest,
Thank you for sharing your detailed feedback with us. We sincerely apologize that your tour to Mount Fuji was a disappointing experience and that several aspects of the day fell short of your expectations. Heavy highway traffic to Mount Fuji can occasionally extend transit times considerably, which unfortunately compressed the time available at the observation deck and made the schedule feel rushed. We also deeply regret the inconvenience regarding the bus facilities and the difficulty you experienced with guide communication. Your comments are invaluable to us. We will review our Viator product page to ensure travel durations, potential traffic impacts, and vehicle amenities are clearly outlined for future travelers. We are also sharing your feedback with our guide to improve English communication and delivery. Thank you again for bringing these matters to our attention. Best regards,
HIS Inbound Team
Lots of travel time, but also included lots of good information. Our tour guide, Mai, was simply wonderful! She sang some Japanese songs, shared lots of stories, and was extremely kind and helpful. The drive to the 5th station was nice, but the weather did not cooperate (of course) and our actual time there was very short. Lunch was so-so. All in all, though, it was still a good value.
Response from Host, Oct 2026
Dear Guest,
Thank you so much for taking the time to share your 5-star review on Viator!
We are delighted to hear that you found the tour to be a great value overall and that you enjoyed the journey. A special thank you for your wonderful compliments about our guide, Mai—we will be sure to pass along your praise for her kind hospitality, engaging stories, and Japanese songs!
We also appreciate your honest feedback regarding the long travel time, the lunch, and the limited time at the 5th station due to the weather. While traffic and mountain weather can sometimes impact our schedule, your insights are invaluable as we continuously work to refine our itinerary and lunch options. Thank you once again for traveling with us, and we hope to welcome you back on another tour under clearer skies in the future!
Best regards,
HIS Inbound Team
This tour gives you a glimpse of natural Japan. Chi was a wonderful guide! The weather was terrible but she kept the group entertained & interested.
Response from Host, Oct 2026
Dear Guest,
Thank you so much for taking the time to share your 5-star review on Viator!
We are thrilled to hear that the tour gave you a lovely glimpse of natural Japan. A special thank you for your kind compliments about our guide, Chi—we will happily pass along your praise to her for keeping everyone entertained and engaged despite the terrible weather!
We truly appreciate your positive spirit and hope to have the pleasure of welcoming you back on another tour under clear, blue skies in the future!
Best regards,
HIS Inbound Team
Maki was very helpful.Explained places with historical events.Her local knowledge, was excellent she was born there.
Response from Host, Sep 2026
Dear Guest,
Thank you so much for taking the time to share your wonderful 5-star review! We are delighted to hear that you had such a great experience with Maki. It is fantastic to know that her rich knowledge of local history and personal insights as a local made your trip so memorable and informative. We will gladly pass along your warm compliments to Maki. We hope to have the pleasure of welcoming you again on another tour in Japan!
Best regards,
HIS Inbound Team
The tour is weather dependant so we didn't do most of what we should have. However, the tour guide arranged alternative sights and handled the whole process very smoothly. We still really enjoyed the day and it was good value. My only disappointment was the lunch which was lacking in quality. Otherwise, a very good tour.
Response from Host, Sep 2026
Dear Guest,
Thank you very much for taking the time to share your review with us. We are delighted to hear that despite the weather conditions, your tour guide smoothly arranged alternative sights and that you still enjoyed your day and found the tour to be good value. At the same time, we sincerely apologize that the quality of the lunch did not meet your expectations. We take your feedback seriously and will share your comments with our meal providers to improve our catering options for future tours. Thank you again for your valuable feedback, and we hope to have the pleasure of welcoming you back on another tour in the future. Best regards,
HIS Inbound Team
First, I originally booked the tour for the wrong day. I noticed this immediately and Viator was unable to assist in changing date. Reached out to tour company, they assisted but had to pay additional for date change.
It was raining bad the day of our tour and we’re not able to see Mt Fuji, the question was why didn’t they cancel tour that day. While the guide was friendly, he spoke very broken English and was difficult to understand. He gave us wrong information for the bullet train which resulted in spending a considerable amount of time waiting for the next train to arrive.
Response from Host, Sep 2026
Dear Guest,
Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the inconveniences you experienced during your trip. Regarding tour operations, our tours generally run rain or shine as scheduled, unless extreme weather poses safety hazards. Regarding date modifications, standard policy fees apply to cover administrative adjustments. We are deeply sorry for the communication difficulties and the incorrect information regarding the bullet train, which resulted in a long wait time. While we are glad to hear that you found our guide friendly, we understand how frustrating this situation was. We have shared your comments with our guide management team to ensure better language support and accurate transport instructions in the future. We truly appreciate your valuable feedback, which helps us continuously improve our tour quality. Best regards,
HIS Inbound Team
Great tour. Tour guide, Happy, was very knowledgeable and very nice. Tour covered a lot of ground. Train, boat and cable car !
Response from Host, Sep 2026
Dear Valued Customer,
Thank you very much for taking the time to share your wonderful 5-star review!
We are thrilled to hear that you had a great time and that our guide, Happy, made such a positive impression with their knowledge and kindness. It is also fantastic to know that you enjoyed the variety of the itinerary and got to experience so much, especially the train, boat, and cable car rides. We hope to have the pleasure of welcoming you back on another adventure in Japan soon. Best regards,
HIS Inbound Team
We had such a fun time! The communication leading up to the trip was clear and concise. We were able to easily find the meeting location. Our tour guide was Fujiko. I unfortunately cannot remember our bus driver’s name, but she was a very skilled driver and got us to our destinations safely. Fujiko was very knowledgeable, personable, and friendly. She made everyone feel like a family member. She reminds me of an auntie and I loved learning from her. She told us local stories and the history of Mt. Fuji. She even taught us some origami!
Our itinerary was different because of the weather. We were not able to go up to the 5th station due to a landslide that happened up the road. Fujiko and our bus driver instead brought us to some natural mountain spring ponds. We were able to see some great views and I met a very nice cat next to the pond!
Lunch was delicious and there was a variety of foods and ice cream for dessert. The hotel where we had lunch at was very fancy.
Due to the weather and high winds, the pirate boat ride was cancelled. Instead, we went to the Sky Walk and got to see some incredible mountain views and the valley below! The suspension bridge was a great experience to see the city and valleys below.
We were able to go on the ropeway gondola, and that was kind of scary for me. But I faced my fears and went up the ropeway! The visibility was poor due to the mist, but I’m glad I went up it.
At the top we were able to see where the Black Eggs were made. The mist cleared up and we were able to see the sulfur pits! What a smelly sight! The black eggs were fresh and delicious.
Fujiko and our bus driver made the best out of an abnormal weather day and we both had a fantastic time. They had to deal with some rude customers on our tour group that were complaining about the weather, and they handled that with respect and grace. Thank you so much for a wonderful experience!
Response from Host, Sep 2026
Dear Guest,
Thank you so much for taking the time to share such a beautifully detailed and uplifting 5-star review! We are absolutely thrilled to hear that you had such a fun and memorable time on our tour, even with the unexpected weather conditions. It warms our hearts to read your kind words about Fujiko. She truly loves sharing the rich history and local stories of Mt. Fuji, and we are delighted to hear that she made you feel right at home, teaching you origami and looking after you like family. We will also be sure to pass on your high praises to our highly skilled bus driver, who always prioritizes the safety and comfort of our guests. While it was unfortunate that Mother Nature forced us to change our itinerary—missing the 5th Station and the pirate cruise—we are so pleased that you fully embraced the alternative destinations. It sounds like you had a wonderful time discovering the natural mountain spring ponds (and making a new feline friend!), as well as taking in the breathtaking valley views from the Sky Walk suspension bridge. We are also glad that the delicious lunch and wide variety of foods provided a nice break during your adventure. Furthermore, congratulations on facing your fears on the ropeway! Experiencing the unique, smoky atmosphere of the sulfur pits and tasting the famous, freshly made black eggs is certainly an unforgettable highlight, even on a misty day. Finally, thank you deeply for recognizing the respect, adaptability, and grace our team showed throughout the day. Your positive attitude and understanding meant the world to Fujiko and our driver. We are so grateful to have had such wonderful guests like you on board. Best regards,
HIS Inbound Team
This day trip was such a wonderful way to experience Mt. Fuji and Hakone! Our guide, Midi-chan, was amazing. She shared so many historic facts and, since she's actually hiked to the summit of Mt. Fuji three times herself, she gave us a real sense of what it's like to experience the mountain firsthand. That personal connection made the tour so much more meaningful. Our stop at the Mt. Fuji 5th Station was truly great and memorable. The views were incredible and it's an experience we won't forget. We also chose the bullet train option, which was a great decision. They dropped us off and assisted us all the way to Odawara Station, making the whole transition smooth and stress-free. Highly recommend this tour for anyone wanting a well-guided, hassle-free trip to Fuji and Hakone!
Response from Host, Sep 2026
Dear Guest,
Thank you so much for taking the time to share such a wonderful 5-star review on Viator. We are thrilled to hear that you had an incredible day exploring Mt. Fuji and Hakone. It is fantastic to know that Midi-chan’s personal stories from her summit hikes and rich historical insights added a meaningful touch to your journey. We are also glad that the visit to the 5th Station and the smooth transition to the bullet train at Odawara Station helped make your trip hassle-free and memorable. Your high recommendation and warm feedback mean a lot to our team. We truly appreciate your support and hope to welcome you again on another tour in Japan. Best regards,
HIS Inbound Team
Member Pricing
From
$112.49
per personWas $118.41(-5%)
up to 24 hours before the experience starts (local time)
Compare Similar Experiences
Current
Member Pricing
Mt. Fuji and Hakone Day Trip From Tokyo with Bullet Train Option
656
11 hours
Free Cancellation
From
$118.41
$112.49
5% savings
Customers Who Bought This Tour Also Bought
Explore Similar Things to Do
- City Tours
- Audio Guides
- Full-day Tours
- Bus Tours
- Tours, Sightseeing & Cruises
- Day Trips
- Private and Luxury
- Cultural Tours
- Private Sightseeing Tours
- Tokyo
- Full-day Tours - Musashino
- Full-day Tours - Kawasaki
- Bus Tours - Kawasaki
- City Tours - Yokohama
- Audio Guides - Yokohama
- Full-day Tours - Yokohama
- Bus Tours - Yokohama
Attractions in Tokyo, Japan
- Mt. Fuji (Fuji-san) Tours & Tickets
- Godzilla Head Tours & Tickets
- Shinjuku Park (Shinjuku Gyoen) Tours & Tickets
- National Museum of Western Art Tours & Tickets
- Mt. Takao Cable Car Tours & Tickets
- Yasukuni Shrine (Yasukuni Jinja) Tours & Tickets
- Tokyo Solamachi Tours & Tickets
- Takeshita Street Tours & Tickets
- 21_21 Design Sight Tours & Tickets
- Edo-Tokyo Open Air Architectural Museum Tours & Tickets
- Tokyo Station (Tokyo Eki) Tours & Tickets
- Gotokuji Temple Tours & Tickets
- Harajuku Tours & Tickets
- Omoide no Nukemichi Tours & Tickets
- Rainbow Bridge Tours & Tickets
- Kagurazaka Tours & Tickets
- Hakone Ropeway Tours & Tickets