Mt. Fuji & Hakone Bus Tour Bullet Train Return & 28-Hotel Pick-up

Tokyo, Japan

Popular pick

Booked 5+ times last week!

10 hours (approx.)
Pickup offered
Mobile ticket
Offered in: English

Why travelers loved this

4.5

· Laura_G ·

Jun 2026

Our tour guide, Mikami, was very knowledgeable about all of the places we went and added fun tutorials along the way. She kept everything on time and was extremely helpful in guiding us after the bullet train. Mt Fuji is amazing, Peace Park gorgeous, gondola ride exhilarating, and boat ride relaxing. Amazing day!

· Patricia_D ·

Mar 2026

Great day and we were fortunate enough to have sun for our visit to the mountain. Bus was comfortable. Guide very easy to understand and shared interesting information Sky gondola was amazing especially over an active volcano. Boat was okay and bullet train was a speedy return to Tokyo

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Overview

Check off several of Japan’s most popular sights and attractions in just one trip—and leave all the logistics to someone else—on this seamless full-day bus tour from Tokyo to Mt. Fuji. Following hotel pickup, travel by bus to Mt. Fuji’s highest accessible point for spectacular views. Next, enjoy a Japanese lunch (upgrade available), admire the peak from Fuji Heiwa Park, go for a sky gondola ride, and cruise Lake Ashinoko.

This day trip is a perfect choice for time-pressed Tokyo travelers
Admire Mt. Fuji views from the mountain and from a nearby park
Upgrade to add a Japanese lunch and speedy bullet train ride
Leave the transit and logistics to someone else, and focus on enjoyment

What's Included

Certified English-speaking guide (National Licensed Guide-interpreter)
Pick-up service at designated hotels in Tokyo
Sky gondola ticket
Lake cruise ticket
Bullet Train ride to Tokyo Station (only if you choose Bullet Train option)
Lunch

Only if you choose "with Lunch" option

Gratuity (not obligatory)
WiFi on board
Hotel drop-off

Meeting and Pickup

Pickup points

Select a pickup point

Pickup details

Please note that the pick-up time for designated pick-up hotels may vary. We will provide the exact pick-up time and meeting spot for each hotel in the confirmation email.

Operating hours
.8:30 am

Itinerary

Mt. Fuji 5th Station

30 minutes • Admission Ticket Included

Gotemba

40 minutes • Admission Ticket Free

Gotemba

20 minutes • Admission Ticket Free

Owakudani Kurotamago Kan

20 minutes • Admission Ticket Free

Hakone Ropeway

15 minutes • Admission Ticket Included

Lake Ashinoko

30 minutes • Admission Ticket Included

Odawara Station Tourist Information Center

10 minutes • Admission Ticket Free

Tokyo Station Marunouchi Ekimae Hiroba

35 minutes • Admission Ticket Included

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Stroller accessible
Near public transportation
Infants must sit on laps
Not recommended for travelers with back problems
Not recommended for pregnant travelers
No heart problems or other serious medical conditions
Most travelers can participate
The tour involves walking outdoors and requires the use of stairs to access the restaurant.
Remaining time will be allotted for pick up and travel time in between the attractions .

The schedule, including tour completion time, visiting hours, and other details, might change due to heavy traffic, weather conditions, or other operational reasons. In such cases, the tours won't be canceled, and there won't be a refund for the tour fare.
The Hakone Sky Gondola, Owakudani Valley, or Boat Cruise on Lake Ashi may be excluded or substituted due to weather conditions, heavy traffic, restricted entry, or other operational reasons. In such situations, your tour guide will take you to one or two alternative sightseeing spots, like Peace Park in Gotemba, Hakone Shrine, Hakone Geo Museum, Hakone Komagatake Ropeway, Mt. Komagatake, Hakone Ashinoko Boat Cruise, Narukawa Museum, a boat cruise on Lake Kawaguchi, or Mt. Fuji Panoramic Ropeway.
If the road to Mt. Fuji 5th station is closed due to snow or other reasons, heavy traffic is expected, or if the tour is running behind schedule, we will drive to the highest accessible point. Please be aware that even under these circumstances, the tours may not be canceled, and the tour fare shall not be refunded.
If you have food allergies or dietary restrictions, we regret to inform you that we are unable to provide any special meals. In such cases, we kindly ask you to choose the tour option without lunch.
If participants who disembark at Odawara Station after the tour encounter delays and are unable to catch their scheduled train due to heavy traffic or operational reasons, refunds will not be provided. Instead, please take non-reserved seats on the subsequent train.
We suggest bringing warm clothing and rain gear, including a raincoat and an umbrella, for your visit.
Children up to 5 years old can join the tour for free. However, please be aware that bus seats and lunch will not be provided at no cost. If bus seats or lunch are required for a child, the applicable child fare will be charged.
Guests with the following health problems should avoid outdoor activities at Owakudani Valley: Allergic asthma, bronchial disorders, respiratory complaints, heart complaints, and individuals using heart pacemaker equipment.
A taxi may be utilized for pick-up service. Due to operational reasons, a guide may not accompany you during pick-up service. Pick-up services at each hotel are available when the reservation is made more than one hour before the scheduled pick-up time.
This tour/activity will have a maximum of 45 travelers

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Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Traveler Photos

Gallery picture 1 (from a traveler's review)

Gallery picture 2 (from a traveler's review)

Gallery picture 3 (from a traveler's review)

Gallery picture 4 (from a traveler's review)

Gallery picture 5 (from a traveler's review)

Featured review

Daniel_p

This was such a nice change of pace. We had a very busy few days in tokyo leading up to this tour. Being driven through the country side filled with autumn leaves, with stunning views of Fuji was just the break we needed. There's a bunch of stops along the way and loads of great information. Only bummer was we had to skip the gondola ride due to heavy winds in that area, but that's the chances you take with this kind of tour. Our guide Izumi (who was wonderful, and quite funny) made up for however by getting us first class boat tickets, and taking us to an additional site, not originally part of the tour but still beautiful. We had a wonderful time and would definitely recommend

Reviews

4.5

based on 133 reviews

Total reviews and rating from Viator & Tripadvisor

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Sort by: Most insightful

Our tour guide, Mikami,...

Laura_G, Jun 2026

Response from Host, Jun 2026

Thank you so much for your thoughtful review. We are delighted to hear that you had such an enjoyable day exploring Mt. Fuji and Hakone with Mikami. Your kind words about her knowledge, enthusiasm, and dedication to keeping the tour running smoothly mean a great deal. We will be sure to share your compliments with her, and we know she will be thrilled to hear that her guidance and fun insights helped make your experience even more memorable. We're also pleased that you enjoyed the many highlights of the day—from the breathtaking views of Mt. Fuji and the beauty of Peace Park to the exciting gondola ride and relaxing cruise. Thank you for choosing to travel with us, and we hope to welcome you back for another memorable journey in Japan in the future.

Mt Fuji Day Trip from Tokyo incl. Bullet Train

Barry_P, Apr 2026

A fabulous day out. 8:30am-7pm.. Immaculate coach and informative guide.. Key stops at Mt Fiji, Lunxh, Shizuaka Peace Park, Hanone Goldola and thermals, Lake Cruise and returned to Toyko Station on the Shinkansen (Bullet Train).

Response from Host, May 2026

Thank you so much for your wonderful review. We are very happy to hear that you enjoyed your day exploring Mt. Fuji and Hakone with us. It is great to know that you appreciated the comfortable coach, the guidance throughout the tour, and the variety of experiences included in the day — from the views of Mt. Fuji and the lake cruise to the return journey on the Shinkansen. We truly appreciate you taking the time to share your experience, and we hope to welcome you again on another trip in Japan someday.

Mount Fuji and More

Andrea_K, Apr 2026

We were picked up at our hotel and then experienced many different activities which was excellent. Should note that Gotemba Peace Garden is on top of a very steep hill. Only challenge for us was understanding the guide. He was very nice, helpful.

Response from Host, May 2026

Thank you very much for joining our Mt. Fuji & Hakone tour and for sharing your review with us. We are very pleased to hear that you enjoyed the variety of experiences included in the tour and that the hotel pick-up made your day more convenient. We also appreciate your helpful comment regarding the steep hill at Gotemba Peace Garden. Thank you for mentioning this for future travelers. Your kind words about the guide’s helpfulness and friendliness mean a great deal to us. At the same time, we sincerely appreciate your feedback regarding the clarity of the guide’s English. We understand how important clear communication is during a tour, and we will continue working to improve the experience for all our guests. Thank you again for your thoughtful comments, and we hope you enjoyed the rest of your stay in Japan.

Mt.Fuji & Hakone trip

Seema_R, Apr 2026

We started out at 8.45 am from the designated pick up point. At 10.30 am we were just out of Tokyo. And we were told the Hakone visit maybe cancelled. On our way we could see Mt.Fuji clearly but as we got closer, the clouds built up. We should've gotten there sooner. At about 12 noon, we got a restroom break. Since it was cloudy at the peak we were not taken to the 2nd station (versus the 5th station as mentioned in the tour). At 1.45 pm we were taken to a restaurant for lunch. Lunch was okay. At this point, we were wondering what this tour was about. Then the Hakone trip was back on track and the visit to Peace Garden gave us a good view of Mt.Fuji albeit topped by a few clouds. The rest of the trip was good although the Hakone Shrine was given a miss. The guide Tomimoto (Tommy) was not coherent at all and would leave the sentence mid air. He meant well but his English is not clear at all.

Response from Host, May 2026

Thank you very much for joining our Mt. Fuji & Hakone tour and for taking the time to share your detailed feedback with us. We sincerely regret that parts of the tour did not meet your expectations, especially regarding the traffic delays, weather conditions, and itinerary changes on the day of your visit. Due to road conditions and operational circumstances around Mt. Fuji and Hakone, the schedule sometimes needs to be adjusted for safety and timing reasons, but we understand how disappointing it must have felt when some planned locations could not be visited as expected. We are nevertheless pleased to hear that you were able to enjoy some clear views of Mt. Fuji during the day and that the remainder of the Hakone portion became enjoyable for you. We also sincerely appreciate your comments regarding the guide’s English communication. We understand how important clear explanations are during a tour, and we will carefully share your feedback internally as part of our efforts to improve the experience for all guests. Thank you again for your valuable comments and for traveling with us.

The tour guide was...

Steven_M, Mar 2026

The tour guide was lovely, very informative but the long queues, being 1 hour then 35 minutes, at the cable car (which was a waste of time due to dense cloud cover and rain), caused us to miss the pirate boat ride. We were refunded a measley one thousand yen each. It would have been better to skip the cable car all together and just head to the boat. This, along with no vision of Mt Fuji (nobody’s fault) made the very very long day, a waste of time. The Peace park, replacing the canceled shrine visit was okay.

Response from Host, May 2026

Thank you very much for taking the time to share your feedback with us. We are very pleased to hear that you found your tour guide lovely and informative. Your kind words will certainly be shared with her. At the same time, we sincerely apologize that the long waiting times for the cable car and the unfavorable weather conditions affected your overall experience. We understand your disappointment about missing the pirate boat ride, especially after such a long day of travel. We also appreciate your honest comments regarding the itinerary adjustment and refund arrangement. While the visibility of Mt. Fuji is unfortunately beyond our control, we truly regret that the tour did not meet your expectations as a whole. Your feedback is very valuable to us, and we will carefully review it as we continue working to improve our tour operations and guest experience. Thank you again for joining our tour and for sharing your thoughtful comments with us.

All great sights and...

Kelly_Y, Mar 2026

All great sights and professional tour operator- but all felt too rushed to fit into a day. I would opt for a bit lighter on activities next time.

Response from Host, May 2026

Thank you very much for joining our Mt. Fuji & Hakone Bus Tour and for sharing your feedback. We are pleased to hear that you enjoyed the sights and found our tour operation professional. At the same time, we understand your comment that the schedule felt a little rushed in order to fit many activities into one day. Your feedback is very valuable to us, as we always strive to create a balance between sightseeing opportunities and a comfortable pace for our guests. We truly appreciate your honest comments and will keep them in mind as we continue improving our tours. Thank you once again for choosing our tour, and we hope to have the opportunity to welcome you back to Japan in the future.

Skip this tour. Look elsewhere.

Amy_L, Mar 2026

I initially picked this tour because they offer hotel pick up. We were early at the meeting point and a tour guide met up with us. But she took us to 2 other different hotels claiming traffic reasons and the bus was still 30 mins late. We took a taxi ride to one hotel and then. 5 mins later we had to walk to the next one. It was weird. After we got picked up, the tour guide announced that we would go to the 4th station at Mt. Fuji. She also confirmed that the part where we would visit the famous tori gate shrine was canceled due to overcrowding tourists. My son was disappointed because that would have been the highlight. The tour company did notify us two weeks before that there was a possibility that it would be canceled. 4th station was a total waste of time. We did not have a clear view of Mt. Fuji (which happens very often). Even if it wasn’t cloudy, the location was just very underwhelming with obstructed views. We went to Peace Park instead of the shrine. Nothing much to see there. The rest of the tour we spent long hours just standing in queues for the cable cars and when we finally arrived at the volcanic area, the tour guide told us we had one minute to take a photo and we had to rush to another line for another cable car. That location had tons to explore plus shops so it was very unfortunate that we did not get to do so. She said the queues took too long and we had to catch the cruise. After the second cable car we went on the pirate ship and it was extremely crowded. Aside from experiencing no personal space, there was nothing really to see on the way back to the port. We got back on the bus afterwards and headed straight to the train station. The only positive thing about this tour was that the tour guide was nice and friendly. Other than that, we have definitely wasted our time with this tour. Badly planned and not recommended.

Response from Host, May 2026

Thank you very much for joining our Mt. Fuji & Hakone Bus Tour and for taking the time to share your detailed feedback. We sincerely apologize that the tour did not meet your expectations and that your experience was disappointing. We are especially sorry for the confusion regarding the pickup arrangements in the morning and for the inconvenience caused by the traffic and changes to the pickup locations. We understand how frustrating this must have been at the beginning of your day. We also regret your disappointment regarding the cancellation of the shrine visit and the limited visibility of Mt. Fuji. As you mentioned, we informed guests in advance that the shrine stop might need to be canceled due to congestion and operational conditions, but we fully understand that this was one of the highlights you and your son were looking forward to. We are truly sorry that the alternative stop did not meet your expectations. Hakone can become extremely crowded during busy seasons, and unfortunately long waiting times for the ropeway and other transportation sometimes affect the amount of free time available at each location. However, we understand your frustration about not having enough time to fully enjoy the volcanic area and shops, and we appreciate your honest comments regarding the tour pacing and itinerary management. At the same time, we are grateful for your kind words about our tour guide’s friendliness and attitude despite the difficult circumstances. We will certainly share your comments with our operations team as we continue working to improve the overall tour experience for future guests. Thank you again for your valuable feedback. We truly appreciate your comments and regret that we could not provide the enjoyable experience you had hoped for.

We have a beautiful tour with a best lady guide.

Erika_O, Mar 2026

We have a wonderful tour lady guide. She explain everything in big detail. She teach us Japanese numbering to ten. She explain Japanese dishes and how they house looks inside. She take a good care the group to keep together in the craud. Also she help us get taxi after a train ride to get back to the hotel. She have a great knowledge about everything, she also take photo for us when we need it. I was very happy with her great service.

Response from Host, May 2026

Thank you very much for joining our Mt. Fuji & Hakone Bus Tour and for sharing such a wonderful review. We are delighted to hear that you had an enjoyable experience with our guide. Your kind words about her knowledge, detailed explanations, and attentive service mean a great deal to us. We are especially happy to know that you enjoyed learning about Japanese culture, including counting in Japanese, local dishes, and daily life in Japan. It is also wonderful to hear that she was able to take good care of the group, assist you after the train ride, and help create happy memories by taking photos for you. Thank you once again for choosing our tour. We sincerely hope to welcome you back to Japan in the future.

Great day and we were...

Patricia_D, Mar 2026

Response from Host, Apr 2026

Thank you very much for your kind review. We are delighted to hear that you had a great day and were able to enjoy clear weather during your visit to Mt. Fuji. It is wonderful to know that you found the bus comfortable and that our guide’s explanations were easy to understand and informative. We are also pleased that you enjoyed the ropeway experience over the active volcanic area, as well as the smooth and efficient return to Tokyo on the bullet train. Thank you again for sharing your experience. We truly appreciate your feedback and hope to welcome you on another tour in the future.

Mediocre

Craig_C, Mar 2026

The activities are very rigid in terms of time. If you are not a time watcher, you could easily be left behind. There is not enough time spent at each location. The lunch was highly disappointing. The tour guide (as nice as was) honestly, should not be a tour guide. There was vey little background or history given. He was just not English proficient enough to be a guide; which meant communication and directions were confusing and chaotic. For the most part, tourists were left to rely on each other to navigate the tour.

Response from Host, Apr 2026

Thank you very much for taking the time to share your feedback. We are truly sorry to hear that your experience on the Mt. Fuji & Hakone tour did not meet your expectations. We regret that the schedule felt too rigid and that there was not enough time at each location, as well as your disappointment with the lunch. We are also very sorry to learn that the guiding experience was not clear or informative enough, and that communication during the tour caused confusion. This is not the standard we aim to provide, and we sincerely apologize for the inconvenience this caused during your trip. We take your feedback seriously and will use it to improve our service. Your comments regarding pacing, communication, and guide performance will be carefully reviewed with our team to help us enhance future guest experiences. We appreciate your honest review and are sorry that we were not able to deliver a more enjoyable tour on this occasion.

Must see tour!!

Jerry_T, Mar 2026

This tour to Mt. Fuji from pick up until the end was wonderful! From our pick up person and our bus driver and most of all our tour guide Misha they were super nice and very informative! They made the tour fun and you also got to meet some very nice travelers as well! I recommend this tour to anyone!! Thank you so much!!

Response from Host, Apr 2026

Thank you very much for your enthusiastic review! We are delighted to hear that you enjoyed your Mt. Fuji & Hakone tour from beginning to end. It is wonderful to know that our pick-up service, driver, and guide all contributed to making your experience smooth, enjoyable, and informative. We are especially pleased that you found the tour fun and had the opportunity to meet and connect with other travelers along the way. Thank you again for your strong recommendation. We truly appreciate your kind words and hope to welcome you on another tour in the future.

The tour guide provides...

WAI_W, Dec 2025

The tour guide provides very educational experiences about Japan. The Mt. Fuji was fun and the boat ride was enjoyable

Response from Host, Jan 2026

Thank you very much for your kind review! We’re delighted to hear that you enjoyed the educational aspects of the tour, as well as your time at Mt. Fuji and the boat ride. It was our pleasure to guide you, and we hope to welcome you again on another tour in Japan.

Lovely relaxed experience

Daniel_p, Nov 2025

Response from Host, Nov 2025

Thank you so much for your wonderful review! We’re thrilled to hear that the tour provided a relaxing break with beautiful autumn scenery and stunning views of Mt. Fuji. We’re glad Izumi could make the experience even more special with her humor, extra stops, and first-class boat tickets. We completely understand the disappointment with the gondola ride, but we’re happy the day was still memorable. Your recommendation means a lot, and we hope to welcome you again on another tour!

Excellent Tour Guide

Fletcher_C, Nov 2025

It was an excellent day tour out of Tokyo with many fascinating stops. We got to see a lot of interesting places without needing accommodations outside of Tokyo.

Response from Host, Nov 2025

Thank you so much for your review! We’re delighted to hear that you enjoyed the day tour and the variety of fascinating stops. It’s great to know the itinerary allowed you to explore so many places without needing to stay outside Tokyo. We truly appreciate your kind words and hope to welcome you on another tour soon!

Satisfory

Howard_W, Nov 2025

I was told we were supposed to be picked up by bus at 8:30 ,I waited about 20 minutes,talked to a fellow at the desk to call tour company and happened he saw a lady looking for us to take us to another hotel for the bus to pick us up ,got on the bus was full and I couldn’t seat with my wife which is ok but sat with another lady and she sat on my quarter of my seat and on return trip I had to pay my way to back to Toyko I asked why and couldn’t understand her while she gave tickets to all the orther people

Response from Host, Nov 2025

We sincerely apologize for the confusion at pick-up and the discomfort caused by the seating situation and return trip. We understand how frustrating this must have been, and we truly appreciate you letting us know. Your feedback helps us improve, and we will be taking steps with our team to prevent similar issues in the future. Thank you very much.

Above the clouds to Mt. Fuji.

PollyannaDeSouza, Oct 2025

We were very pleased with the exceptional handling by the tour operators on the ground. We arrived early at the meeting point and were taken by taxi to meet others at a second meeting point at a nearby hotel. Once we got onto the tour bus the journey was comfortable and pleasant. The driver was great as he controlled the bus very well and avoided a collision with a deer that jumped onto the road as we were driving up to Mt. Fuji station #5. The Mt. Fuji stop was the highlight of this tour. The tour guide did her best to give us some highlights of places along the journey and gave insightful guidance at places of interest. Didn't think too much about the late lunch or the pirate boat lake cruise. The Hakone Sky Gondola ride was best when it reached the peak at Owakudani valley. The black eggs? Will have to wait 14 years before commenting on that. Always love bullet train rides and the tour guide made sure that we all boarded that train back to Tokyo. Thank you for a wonderful tour!

Response from Host, Oct 2025

Thank you so much for your wonderful and detailed review! We’re delighted to hear that you enjoyed the Mt. Fuji and Hakone tour, and we truly appreciate your kind words about our team’s organization and care. It’s great to know the transfer at the start of the day went smoothly and that the journey was comfortable. We’re especially relieved our skilled driver was able to safely avoid the deer—safety is always our top priority! We’re glad you enjoyed the stunning views from the Hakone Sky Gondola and the Shinkansen ride back to Tokyo, and your note about the “black eggs” made us smile—we’ll look forward to your review in 14 years! Thank you again for joining the tour and sharing your experience. We hope to welcome you back for another adventure in Japan!

Wonderful day trip!

Grace_J, Oct 2025

Our experience was wonderful and outstanding, our tour guide Yuki was very knowledgeable of the sites we visited. She made an effort to assist us with all our needs and answered all Our questions.

Response from Host, Oct 2025

Thank you so much for your wonderful review! We’re thrilled to hear that Yuki made your tour such a memorable experience. She is delighted to know that her efforts and knowledge were appreciated. It’s always our goal to ensure every guest feels supported and informed, and your feedback means a lot to us!

Amazing!!!

Brenda_C, Oct 2025

I am so glad I booked this tour! The tour guide and driver did an excellent job! We had our luggage with us as we were staying in Hakone after the tour. Yoshi, the tour operator was kind enough to ask where I was staying in Hakone and ensure I could get to my hotel from where the boat docked. He called the head and communicated all of the steps to me, this was above and beyond service! We then took the tour and everything was very efficient. The tour guide informed us of all the places we were going in the history. At the end of the tour, she called the head to the hotel and walked me to the bus that I needed to take to get to the hotel. I can’t thank you enough for your amazing service.

Response from Host, Oct 2025

We greatly appreciate your feedback. It’s fantastic to hear that Yoshi and our guide provided exceptional service, ensuring a seamless experience from the tour to your hotel transfer in Hakone. We’re glad you found the tour both informative and efficient, and your recognition of our team’s efforts is truly appreciated. Thank you for choosing our tour, and we hope to see you again.

Incredible Mt Fuji Experience

AbizerTapya, Sep 2025

This itinerary ticks all the boxes for a one day Mount Fuji Tour. good clean bus. Very informative interaction with the Guide IZUMI. She went out of the way to teach us about the language, cultures and the information on of the places we were to visit. The places visited were so amazing that the time offered did not make justice. wish we had more time in each place. Nice Japanese lunch. Very Tasty. Liked the Japanese dinning sitting experience. A must do for anyone visiting Japan and Tokyo.

Response from Host, Oct 2025

We greatly appreciate your feedback. It’s fantastic to hear that Izumi’s guidance and the itinerary made your Mount Fuji tour informative and enjoyable. We’re glad you appreciated the Japanese dining experience and the cultural insights provided. Your comments regarding time at each site are valuable as we continue to refine our tours.

The tour was too long. We...

Rashida_T, Sep 2025

The tour was too long. We spent a lot of time on the coach. It took us 3 hours with all the pick ups and then to get only 30 mins at Mount Fuji. Not enough time at all. Wanted to go to the gift shop and send a post card but just not enough time. Very rushed, disappointed, you need at least an hour. Our guide led us through all the activities nicely. You have to make your own way back to the hotel from the station. She did give us directions which was good.

Response from Host, Oct 2025

Thank you for sharing your feedback. We’re sorry to hear that the time at Mount Fuji felt too short and that the tour felt rushed. We truly appreciate your comments, as they help us review and improve our itineraries. We’re glad our guide was able to lead you through the activities and provide helpful directions back to your hotel. Your input is very valuable, and we hope to offer a more comfortable experience in the future.

Great day out

Claire_J, Jul 2025

Had a lovely day we had a great guide Izumi (spring) she was warm friendly and very Informative packed a lot in and well worth the money would highly recommend especially if you don't have long in Japan😊😊

Response from Host, Jul 2025

Thank you for your wonderful review! We’re delighted to hear you had a lovely day and that Izumi provided such a warm, friendly, and informative experience. Your recommendation—especially for travelers short on time in Japan—is truly appreciated. Thank you again for sharing, and we hope to welcome you back someday!

It’s a very long day, and...

Carita_H, Jun 2025

It’s a very long day, and you so much of your time on the bus. Once you get to a destination it does feel rushed. I wish we had more time at Mt. Fuji even though it was cloudy, however the entire experience was fun despite that. Our tour guide was also friendly and entertaining.

Response from Host, Jul 2025

Thank you so much for sharing your thoughts! We truly appreciate your feedback regarding the length of the day and the feeling of being rushed at each stop. We always strive to create a well-balanced itinerary, but we understand that some destinations—especially Mount Fuji—deserve a bit more time, even on less-than-perfect days. Despite the cloudy weather, it's wonderful to hear that you still enjoyed your experience and found our guide both friendly and entertaining. Your comments are invaluable and will help us improve the flow of future tours. We hope to welcome you back one day—perhaps with a clearer view of Mt. Fuji and a more relaxed pace!

We really enjoyed every...

Kimberley_L, May 2025

We really enjoyed every part of the tour to Hakone and Mt Fuji. Our tour guide Izumi was very friendly and she taught us a lot about Japanese culture. We highly recommend this tour!

Response from Host, May 2025

Hi! We’re happy to hear that you enjoyed our Mt. Fuji & Hakone tour with our amazing guide, Izumi. We will definitely share your compliments with her. Thank you very much for taking the time to leave such a wonderful review — it means a lot to us.

Terrible Experience – Stranded 80km from Promised Drop-Off!

Paul_C, May 2025

My wife and I booked the Mt Fuji and Hakone 1-Day Bus Tour with return by bus to Shinjuka Station, Tokyo. Instead, we were abruptly told by our tour guide Kayo during the tour that it would end at Odawara Station, over 80km away from the agreed drop off point in Tokyo. We were given no transport back to Tokyo and had to pay 9960 JPY for train tickets ourselves. As two elderly travellers, we were shocked to be left stranded and even more appalled by Viator’s dismissive customer service. Despite showing confirmation of our return to Tokyo by bus, we were quoted small print and left to fend for ourselves. I contacted Viator via WhatsApp and received no empathy or solution — just hollow responses and a promised manager call that never came. We’ve spent thousands with Viator over the years, but after this disgraceful experience, we’re rethinking all future bookings. Absolutely unacceptable. Anyone considering this tour seriously think again, I would hate anyone else to be caused such anxiety.

Response from Host, May 2025

Hello Paul, Thank you for your review. However, it seems that you’ve posted it under the wrong company. We are Japan Gray Line, but you participated in a Mt. Fuji tour operated by a different company. Japan Gray Line does not operate a Mt. Fuji tour that returns by bus. (Even so, we would never treat our guests in such a cruel manner.) We kindly ask that you repost your valuable review under the correct tour and company. Thank you for your understanding.

Mt Fuji Tour

SCOTT_C, Apr 2025

A very full day with lots to see and do. Great for those who have little time but want to experience alot.

Response from Host, May 2025

Hello! Thank you very much for your amazing review — it really means a lot to us! We're grateful you chose Japan as your travel destination this time. Please come back and visit again!

Fantastic day out with lots of experiences & sightseeing

NevaGae_S, Apr 2025

We had a wonderful day with Yokiko and the 2 best coach drivers ever today. Communication with the tour coordinator prior to the tour was clear & concise. On the day our guide was excellent in her organisation, presentation, communication and entertainment, including many fun stories through the day. We thought the schedule was well paced and great value for money.

Response from Host, May 2025

Hello! We truly appreciate your amazing 5-star review. Thank you also for your thoughtful description of our tour—it helps both us and future guests. Please come to Japan again. Thank you very much!

Great tour, when you need to cover Fuji and around in a touristy fashion.

Sudhir_G, Apr 2025

A bus picked us up at our pickup location. Watch for the message on exact pickup time (our pickup was 30 minutes after what it had mentioned on tour voucher). English guide was provided, and she guided us not just for the trip but even after the trip actively showing us where and how to change trains. As is expected with a bus tour like this, you have limited but enough time at each location. Was a good experience overall. The day we went, Roads to Mount Fuji were closed due to snow, so the tour took us to a lake instead.

Response from Host, May 2025

Hi, thank you very much for taking the time to leave us such a wonderful comment. It means a lot to us! I'm really happy to hear that you enjoyed the tour. Thank you again for choosing Japan Gray Line's Mt. Fuji & Hakone Tour!

The best Mt. Fuji and Hakone trip

MariaCristina_J, Apr 2025

The tourist guide is Excellent. Her name is Spring in English she has explained everything in details. Very nice lady.

Response from Host, May 2025

Hi, Thank you so much for your positive feedback! Spring (Izumi) is indeed a lovely lady — we all adore her, and we're glad to hear you enjoyed your time with her. Thank you very much for joining our Mt. Fuji tour! We hope to see you again on your next visit to Japan!

Fantastic Day Tour

VickiVale, Apr 2025

The tour was well organised and communication prior to, and during the tour was excellent. Yoshi our guide obviously loved being a tour guide and this was evident in the way he spoke to his passengers and talked about the places we visited. He made sure each of us knew how to find connecting transport upon our arrival at Tokyo station. Despite the poor weather and not being able to see Mt. Fuji I had a great day doing the other activities.

Response from Host, May 2025

Hi, Thank you very much for your wonderful review — it truly means a lot to us. We're so glad to hear that you enjoyed the tour despite the unfavorable weather. Your kind words and thoughtful feedback are greatly appreciated. Thank you again for taking the time to share your experience with us!

Variety and comfort of...

John_G, Mar 2025

Variety and comfort of the tour was fantastic, even though Mt. Fuji was clouded in the trip was excellent. The guide was knowledgable and friendly and the tour worthwhile. It is a full-day of sightseeing, but always interesting.

Response from Host, Apr 2025

Hello, and thank you very much for your amazing comment. We would love to know who your guide was so we can share your kind words with them. In any case, we’re truly happy to hear that you enjoyed the tour. Thank you very much for joining Japan Gray Line’s Mt. Fuji & Hakone Excursion!