Alhambra, Nasrid Palaces & Generalife Reserved Access Tour
Granada, Spain
- 3 hours (approx.)
Explore our promoted experiences
Overview
What's Included
- Entrance ticket to the Alhambra
- Access To The Nasrid Palace
- Access to the Alcazaba
- Access to the Palace of Carlos V
- Access to the Generalife Gardens
- Food and drinks
- Hotel pickup and drop-off
- Physical Guide
Meeting and Pickup
Meeting point
- P.º del Generalife, 1F, Centro, 18009 Granada, Spain
End point
This activity ends back at the meeting point.Operating hours
- 09/21/2025 - 07/25/2027
Monday - Sunday : 10:00 AM - 6:00 PM
Itinerary
1
The Alhambra
3 hours • Admission Ticket Included
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Near public transportation
- Most travelers can participate
- Full name, date of birth, nationality, and ID details for each participant must be provided at the time of booking.
- Bring your original passport or ID—photocopies are not accepted, and entry may be denied without valid identification.
- This tour/activity will have a maximum of 10 travelers
Supplied by
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Traveler Photos
Reviews
3.0
based on 19 reviews
Sort by: Most insightful
Hilal_Y, Mar 2026
Don't know how they did it, but we got tickets to the Alhambra including the Nazareth palaces when it was all booked up. We booked this on Sunday for the Tuesday and got the tickets Monday around 9pm.
Response from Host, Mar 2026
Thank you for your feedback.
Sule_B, Nov 2025
The communication was clear and fast. I got my ticket with no problem with the entry to the Nasrid palaces. It helped me a lot to find this booking as the tickets on the official website was sold out and so many fake ticket websites for crazy prices were there.
Thank you.
Response from Host, Dec 2025
Thank you for sharing your feedback with us.
PabloNestor_L, May 2026
Irresponsible; they canceled on us the day before the visit, after we had booked it more than 30 days in advance. We found out when we inquired about the tickets; we complained at the moment, and they did not resolve the problem they created without providing a response. We could not make the visit since our trip continued. I do NOT recommend this company.
Auto-translated
Response from Host, May 2026
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience and disappointment caused.
We completely understand how frustrating this situation must have been, especially after booking well in advance and planning your trip around the Alhambra visit. We would like to clarify that all Alhambra reservations go through a processing stage after the booking is placed, during which we work to secure the tickets.
If the booking is successfully confirmed, the tickets are issued accordingly. However, in some rare cases, due to limited availability and high demand, a booking may not be confirmed. In such situations, the reservation is automatically canceled and fully refunded according to our policy.
In your case, unfortunately, the booking could not be confirmed, which resulted in the cancellation before your travel date. We truly regret the impact this had on your travel plans and understand your disappointment.
Your feedback is important to us, and we are continuously working to improve our communication and booking processes to provide a better experience for our customers.
Patricia_R, May 2026
The same tickets can be purchased directly on the official Alhambra website much cheaper, but they run out soon and must be taken well in advance.
Auto-translated
Response from Host, May 2026
Gracias por sus comentarios.
Irwin_E, May 2026
Disastrous experience, they cancelled my tickets for the alhambra the day before (unable to find any) while tickets were on sale on their site but 5/10 times the price. I was at least allowed a robot response...
Auto-translated
Response from Host, May 2026
Merci pour votre retour, et nous sommes sincèrement désolés d’apprendre votre expérience.
Nous souhaitons préciser qu’après la réservation, celle-ci passe par une phase de traitement durant laquelle nous travaillons à sécuriser les billets. Si la réservation est confirmée, les billets sont alors émis. En revanche, si la réservation ne peut pas être confirmée, elle est automatiquement annulée la veille de la date de visite.
Dans votre cas, malheureusement, la réservation n’a pas pu être confirmée, c’est pourquoi elle a été annulée la veille de votre visite.
Nous comprenons à quel point cela a pu être décevant, surtout compte tenu de la difficulté à trouver des alternatives, et nous vous présentons nos sincères excuses pour la gêne occasionnée. Votre retour est très important pour nous, et nous continuons à améliorer notre service ainsi que notre communication.
hjclmaertens, Apr 2026
Great experience. Definitely worth the money. Be sure to get a guide. Guide not booked in advance but at the gate that possibility was there
Auto-translated
Response from Host, May 2026
Bedankt voor uw feedback.
HILLERPascal, Apr 2026
Present on time on the site and no ticket for entry.
Forced to call viator to receive tickets by email but visit the Nasrid palace Impossible c was too late
Auto-translated
Response from Host, Apr 2026
Merci pour votre retour, et nous sommes désolés d’apprendre votre expérience.
Nous souhaitons préciser que vos billets ont été envoyés la veille de votre date de visite via Viator CLC, conformément à notre procédure standard. Ces billets sont nécessaires pour accéder à toutes les zones du site, y compris les Palais Nasrides.
Nous comprenons à quel point cette situation a pu être frustrante et regrettons sincèrement les désagréments causés. Nous vous recommandons également de vérifier tous vos canaux de communication, y compris vos e-mails (ainsi que les dossiers spam/indésirables), avant la visite afin de vous assurer de bien recevoir les billets à temps.
Votre retour est très important pour nous, et nous travaillons continuellement à améliorer notre service et notre communication.
Noelia_R, Apr 2026
Impeccable staff. And the Alhambra is spectacular from its views to its surroundings. Very well cared for
I already knew her but she kept falling in love
Auto-translated
Response from Host, Apr 2026
Gracias por su comentario.
virgini_H, Feb 2026
Catastrophic experience
We have booked a guided tour but are still looking for the guide
Despite calls to the customer center no one appeared
We almost missed our visitation hour by searching for the guide and had to run
The place is beautiful but without a guide it is much less interesting
In addition, we have not had any refunds from the site, even partial
To flee
Auto-translated
Response from Host, Feb 2026
Merci d’avoir partagé votre avis. Nous sommes sincèrement désolés d’apprendre votre expérience et le stress que cela a pu causer lors de votre visite.
Cependant, après vérification de votre réservation, nous pouvons confirmer que celle-ci concernait un billet sans visite guidée. Cela signifie qu’aucun guide physique n’était inclus dans la formule que vous avez sélectionnée, ce qui explique pourquoi aucun guide n’était présent au point de rendez-vous.
Nous indiquons toujours clairement dans la description du produit si un guide est inclus ou s’il s’agit uniquement d’un billet d’entrée. Nous comprenons que cela ait pu prêter à confusion et nous regrettons sincèrement tout malentendu.
Si vous le souhaitez, n’hésitez pas à nous contacter directement avec votre référence de réservation afin que nous puissions examiner les détails avec vous et vous fournir des explications complémentaires. Votre retour est important pour nous.
Unai_O, Feb 2026
Bad experience, we booked the tickets, 1 week and a half before, so that after the day we have the excursion tells us that they do not have the tickets, but that is paid in advance, we have taken flights and hotels to do a terrible job and not take care of anything, this is not a serious company, I would never recommend it, if they do not have the tickets that do not leave you book them in advance and spend a money
Auto-translated
Response from Host, Feb 2026
Gracias por compartir su opinión. Lamentamos sinceramente que su experiencia haya sido decepcionante y entendemos lo frustrante que debió de ser esta situación, especialmente después de haber organizado vuelos y alojamiento.
Después de recibir cada reserva, enviamos inmediatamente un mensaje para informar a los clientes de que la solicitud queda en proceso. Durante esta etapa, la reserva puede ser confirmada o, en algunos casos, cancelada hasta el día anterior a la fecha del viaje si el proveedor no confirma la disponibilidad.
En su caso, lamentablemente la reserva no fue confirmada por el proveedor. Como resultado, fue cancelada de acuerdo con las condiciones del proceso y se le emitió un reembolso completo. Nunca tenemos la intención de causar inconvenientes y no retenemos ningún pago por servicios que no han sido confirmados.
Le pedimos disculpas nuevamente por las molestias ocasionadas y agradecemos su comprensión. Si hay algo más en lo que podamos ayudarle, por favor, háganoslo saber.
Marc_F, Jan 2026
Everything worked out in the end but we only received the confirmation at 9pm the night before. Until then it was unclear whether we would really get tickets or just a refund. This is very unpleasant stress on holiday.
Auto-translated
Response from Host, Jan 2026
Vielen Dank für Ihr Feedback, und wir freuen uns, dass am Ende alles geklappt hat.
Wir entschuldigen uns aufrichtig für die späte Bestätigung. In der Hochsaison bearbeiten wir eine sehr große Anzahl an Buchungen, was in manchen Fällen zu Verzögerungen beim Versand der endgültigen Bestätigungen oder Tickets führen kann, sobald die Verfügbarkeit vollständig gesichert ist. Leider kann dies zu Unsicherheit bei Reisenden führen, was wir sehr gut nachvollziehen können – besonders im Urlaub.
Bitte seien Sie versichert, dass Bestätigungen erst dann versendet werden, wenn alles vollständig organisiert ist, um Probleme am Besuchstag zu vermeiden. Wir danken Ihnen herzlich für Ihre Geduld und Ihr Verständnis und bedanken uns für die Nutzung unseres Services.
inaqui_J, Jan 2026
The place is spectacular, worth every step you take. One of the most impressive monuments in the world and its entire history.... You can't miss it.
Oh, yeah. If you can find another operator, do it. Total misinformation, until the last moment you do not know if you will be able to enter, they say “if there is no possibility you will be refunded” but at the moment your money is sequestered and you can not value other options.
In the same description of the activity says that you have guidance and that you do not, both things. The reality is that no one shows up there or you are quoted anywhere... nor do the Alhambra workers themselves know how Viator works, they say, “uhhh, with these you never know”
No one showed up, nor did we see anything, in the end we don't know if there was a guide included or not.
Auto-translated
Response from Host, Jan 2026
Gracias por tomarse el tiempo de compartir su experiencia y por sus amables palabras sobre el monumento en sí.
Nos gustaría aclarar algunos puntos importantes por transparencia. Inmediatamente después de recibir una reserva, enviamos un mensaje al cliente indicando claramente que la reserva está en proceso y que puede ser confirmada o cancelada, según la disponibilidad. Este mensaje también permite al cliente cancelar la reserva en ese momento si prefiere valorar otras opciones. En ningún momento esta información se oculta.
Además, este producto no es una visita guiada. En ningún lugar de la descripción de la actividad indicamos que se incluya un guía. Se trata únicamente de un producto de entrada, y no se requiere ni se anuncia ningún punto de encuentro con un guía.
Lamentamos cualquier confusión o decepción ocasionada y siempre animamos a los viajeros a revisar detenidamente la descripción del producto y los mensajes enviados tras la reserva, ya que contienen información esencial y precisa sobre el funcionamiento del servicio.
Gracias nuevamente por sus comentarios; nos ayudan a seguir mejorando la comunicación y la claridad para futuros viajeros.
Sara_C, Dec 2025
Restful and nourishing
Beautiful place
Beautiful organization
Beautiful palace and gardens
We liked
Very good Viator service
Auto-translated
Response from Host, Dec 2025
Merci de partager votre retour avec nous.
Esperanza_F, Oct 2025
The experience of the unique Alhambra, the palaces Nazaries,, Palace Charles V, the gardens, he Generalife, the Arab baths, a fortified enclosure and the views of the Albaicin district and the Cathedral, you see all Granada .
Auto-translated
Response from Host, Oct 2025
Gracias por tus comentarios.
From $62.12
per person-You will not receive a refund if you cancel.
Compare Similar Experiences
Current
Alhambra, Nasrid Palaces & Generalife Reserved Access Tour
19
3 hours
Free Cancellation
From
$62.12
Customers Who Bought This Tour Also Bought
Explore Similar Things to Do
Attractions in Granada, Spain
- Sacromonte Tours & Tickets
- Albaicín Tours & Tickets
- Hammam Al Andalus Granada Tours & Tickets
- Mirador de San Nicolás Tours & Tickets
- Hammam Al Ándalus Tours & Tickets
- Nasrid Palaces Tours & Tickets
- Paseo de los Tristes Tours & Tickets
- Alhambra (Alhambra de Granada) Tours & Tickets
- La Mota Fortress (Fortaleza de lat Mota) Tours & Tickets
- Plaza Bib Rambla Tours & Tickets
- Sierra Nevada National Park (Parque Nacional de Sierra Nevada) Tours & Tickets
- Generalife Gardens Tours & Tickets
- Royal Chapel of Granada (Capilla Real) Tours & Tickets