Entrance to the Alhambra and Generalife with Audio Guide
Granada, Spain
- 3 to 4 hours (approx.)
- Offered in: English
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OverviewAuto-translated
What's Included
- Entrance to Nasrid Palaces, Alcazaba and Generalife
- Meals
Meeting and Pickup
Departure Point
- The Alhambra, Calle Real de la Alhambra, s/n Palacio de Carlos V, 18009 Granada Spain
What To Expect
1
The Alhambra
Admission Ticket Included
Additional Info
- Confirmation will be received within 48 hours of booking, subject to availability
- Not wheelchair accessible
- Service animals allowed
- Near public transportation
- Infants must sit on laps
- Travelers should have a moderate physical fitness level
- It is necessary to indicate the identity card or passport of all travelers both for the reservation and to access the monument, the company is not responsible for errors in the data they provide us
- The marked time is entrance to the monument, it is not the time of entry in Palacios, that area will have a special time
- All clients must be available from 8:30 to 20:00pm in order to make their full visit. Otherwise they will be able to access the monument but if they do not meet the schedule of Palacios they will lose the visit of that specific area, not the rest of the monument
- Those visitors who make reservations staying in other cities than Granada, especially in distant cities such as Cordoba or Seville are solely responsible for any incident that means arriving late for visits and losing their right of access
- Booking requests less than 72 hours in advance cannot as a rule be answered before 12 hours prior to visiting hours and priority is given to visitors who can demonstrate accommodation in Granada
- IMPORTANT. : The reservation is firm. The Alhambra regulations issued by the Government of the Junta de Andalucia expressly prohibit both cancellations and modifications of date, time or name of the reserved tickets.
- If your tickets are not received the day before the visit, the reservation is automatically cancelled and the full amount of the reservation will be refunded. We only confirm a minimum number of last-minute requests (a month or less in advance) that we can normally respond positively, but we can’t assure them 100%.
- Bookings made less than 45 days in advance are not guaranteed to have the same Palaces time for all components of the booking
Supplied by
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Traveler Photos
Reviews
3.4
based on 62 reviews
Dawn_T, May 2026
Very interesting. Beautiful architecture. Fantastic views. Lovely gardens. Worth visiting but go early.
Moria_B, May 2026
The Alhambra was wonderful but the instructions were nonexistent and we never found the audioguide. The tickets took a lot of digging to find which was not easy on a cell phone.
Response from Host, May 2026
Good afternoon
Your review is shameful and untrue, since your tickets were sent to you on April 20, 11 days before your appointment. In Spain, there are laws against defamation and slander.
Sincerely
Momen_A, Apr 2026
I don't understand why people are giving bad reviews. My experience was perfect. I was able to go to Alhambra when basically no one can get any tickets. The instructions were very clear. The audio guide was useful. Obviously more expensive than an official ticket but for someone that wasn't able to get a ticket it's worth it. Very recommended!
Response from Host, Apr 2026
Thank you so much for your review. It's wonderful to find people who use common sense and appreciate our efforts.
Judith_M, Apr 2026
My tickets were late to arrive and instructions very poor. I was given entrance to the Alhambra at 8.30am but the palace entrance was 6.30pm. No details re collection of audio guide and I had call. No reimbursement for timings as promised as yet
Response from Host, Apr 2026
Dear Judith, there is no reservation in our system under the name Judith, nor for 6 p.m., nor anything else you mentioned. Therefore, this review is FALSE; you are a fake.
Rachel_S, Mar 2026
Tickets were real and included a time for the Nasrid Palaces. I did not pick up or use the audioguide. Booking process was quick and easy and I got the tickets promptly (about 24 hrs after booking). Tickets were about 3x the price but that’s what I get for booking last minute!
Stefany_C, Mar 2026
Bring earbuds unless you want to pay $1.00 for plug in earbuds.
Also the printed map they give you sucks, there are no numbers on the map to correspond to the audio number listed. It is better to look at the map through the app which follows the walking path and makes it easier to follow.
We wished we would have gotten a tour guide instead.🫤
Response from Host, Mar 2026
Dear visitor,
We regret to hear your comments. You don’t mention is that you made your reservation about 15 days ago, for less than 35 euros (because the other money you paid to viator as commision) when tickets were already sold out through May 15, and that thanks to our efforts, you were able to visit the monument while hundreds of other visitors were unable to do so, meh... Kind regards
Jackie_M, Mar 2026
Easy booking system. The portal guarantees tickets or refund within 48hrs and fair pricing. However no news after 48 hrs. Had to chase to get booking confirmed and didn't receive tickets until 11pm night before a 9.30am pick up, not so great. Easy pick up.
Need to improve 48hr plus communication so people know where they stand.
JULIE_D, Feb 2026
The voucher is for tickets valid from 8:30 to 6:00 pm with a 10:30 time to enter the Nasrid palaces. We picked up the tickets at Granavision at 9:15. After several attempts to download the audio guide on our phones we we were unable to do so. Eventually we were offered the hardware for the audio guides. We were told the guides had to be returned by 12:00 pm. After quite a lot of pleading we were given until 13:30 to return the guides. This was not enough time to tour the Alhambra. We had to cut our tour short to return the guides. Why is the ticket valid until 6:00 pm but the audio guides must be returned much earlier? We did not see all the Alhambra and request a refund on the ticket cost. Thank you.
Response from Host, Feb 2026
Dear visitors
You never cease to amaze us, which redefines customer service at the Alhambra in any method or manual. As clearly stated in the product information, it takes about 3 hours to visit the monument. Therefore, if you start at 9 a.m., by 12 or 1 p.m. you will have visited all the areas. This is logical, following tourist flow criteria that help to preserve the monument and ensure the quality of the visit for the 8,000 visitors that the monument receives every day, something that is extremely complicated to manage. Of course, it is impossible to have space for 8,000 or 5,000 audio guides; this does not exist anywhere in the world. Therefore, a schedule has been established for the return of audio guides so that they can be sanitized and used by subsequent visitors. In short, these are explanations that we understand you may not be aware of, but which, if you think about them, are within the common sense of sustainable tourism.
Thank you for your opinion. We hope that this explanation will help others to understand that things are done with a purpose and for the good of many.
chris_b, Feb 2026
This service is a SCAM!!! Beware. I booked the Granada Alhambra on a Saturday morning. Immediately after I paid i got an email saying it’s “pending” and they will let me know by Monday morning (when the admittance was supposed to be for) I immediately called the tour company 10 times and no answer, 2 emails and no answer. I had to know if indeed I was going to be able to get my ticket because there was no reason to spend another night on Sunday in Granada. Zero answer and finally at 11pm after I left Granada they sent the ticket. Viator refuses the refund and said too bad no refund. Who can just stick around a city waiting for a ticket to be confirmed ?! A total scam
Response from Host, Feb 2026
Dear visitor
We sincerely believe that your opinion is extremely disrespectful. Messages or direct emails to the agency when it is clearly stated that it is closed on Sundays is absurd, especially when they can cancel the request at any time or call Viator customer service 24 hours a day, every day. You made your reservation request, your ticket was sent to you at the time you chose with your audio guide voucher, but you did not show up because you decided to go to Malaga. If you did not want to go, you could have simply canceled your request before it was confirmed and you would not have had that problem. However, if you have your ticket and your reservation is confirmed, you are not entitled to a refund.
Thank you and kind regards
Stuart_S, Feb 2026
Nothing that special in my opinion. Viator tickets did not come thru properly on the app so much delay in getting in
Response from Host, Feb 2026
Dear visitor
Your tickets were sent to you on January 21, and your visit was on February 9. The message we sent you indicated that you should go to the meeting point with your printed tickets 20 minutes before your scheduled entry time. You arrived without your printed tickets and late, but we still sent you the tickets again immediately, as you know. We apologize for any inconvenience caused by our mistake, but we cannot be held responsible for customers who do not follow instructions. Sincerely
Laurian_D, Dec 2025
Audioguide is on mobile w/o any map in the buildings
The descriptions were too lengthy and it was difficult to know which description corresponds to which room
Baratto_E, Dec 2025
Very well organized , easy to use the audioguide which gives a complete explanation of the single places of the site
Bridget_A, Dec 2025
Very easy website and booking process, good communication, super helpful service upon arrival. Thank you.
Michael_B, Nov 2025
The Alhambra is amazing. Unfortunately I hadn’t booked my tickets far enough in advance. I tried 2 dates with them and 1 cam through. So it cost me more than face value, a bit of insider activity like TicketMaster, but there you go. I didn’t use their mechanical audio guide but they offered a free downloadable version which was fine.
Cathy_N, Oct 2025
Ahlambra is extraordinary, and certainly a must see while visiting Granada. Booking through Viator worked well, abd the audio tour is great.
Roy_K, Oct 2025
I selected rhe option to visit the Alhambra at 3:30 pm expecting that to the time for the Nazarin Palace. Confirmation from Viator also reflected that time slot. It was only until the day of the visit when the tickets were sent, was the allocated time slot ( 7 PM) indicated. While it was still an OK time to visit, I would have preferred knowing that when booking.
Also, save yourself the aggravation of dealing with huge ticket markups by buying your tickets early from an official site: a 400% markup is simply abhorrent.
Response from Host, Oct 2025
Dear visitors,
We will directly paste the information that appears in the product description to avoid any misunderstanding, as your review is solely your fault for not reading it:
The time indicated is the time of entry to the monument, not the time of entry to the palaces. That area will have a special schedule.
All customers must be available from 8:30 a.m. to 8:00 p.m. in order to complete their visit. Otherwise, they will be able to access the monument, but if they do not comply with the Palacios schedule, they will miss the visit to that specific area, not the rest of the monument.
This information is already provided in advance in the product description, which you have not read. And indeed, if you want cheap tickets, book two months in advance, as most people do, not seven days in advance when there is no availability and we have to search high and low for you.
Kind regards.
Helmut_F, Sep 2025
Price is very high for entrance fee and audioguide.
Audioguide is not good and there is no specific information for the places inside Alhambra. Entrance time was shifted 1/2 an hour later 1 day before booking time.
Response from Host, Sep 2025
Dear visitor. Tickets are currently sold out until November, and finding tickets for your request requires extra hours of work, which must be reflected in the price. To get cheaper prices, you must book at least two months in advance. In addition, the monument opens at 8:30 a.m., so if you arrived later than your reserved time, it is not our responsibility. We remind you, as indicated in the product information, that the time indicated or chosen is not the time of entry to the Nasrid Palaces, but rather the time of entry to the monument, which takes at least 3 hours to visit. We apologize for any inconvenience.
ELENA_M, May 2026
muy sencillo encontrar entrada aunque te cobren antes de saber si tienes una.
la tensión se pasa con la maravillosa experiencia
SERGIO_P, May 2026
At the address for the meeting indicated on the app for the delivery of tickets, we did not find anyone, although we showed up early, we called the number indicated on the app and the attendant sent us the tickets on the email, but the mix-up was still heavy
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Response from Host, May 2026
Caro Sergio
La sua recensione è vergognosa e falsa, poiché i biglietti le sono stati inviati il 20 aprile, 11 giorni prima dell'evento. In Spagna esistono i reati di diffamazione e lesione dell'onore
Cordiali saluti
Monica_R, Apr 2026
The only downside is that 4 days before the activity the supplier sent me a msil saying that I was able to run out of entrance and would cancel the lay visit that almost 20 days before I had been confirmed and one had paid.
At the end 1 day before they sent me the entrance and from there everything very well.
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Response from Host, Apr 2026
Estimada Monica
Es que no hemos leido una reseña más absurda nunca, nos critica por informar que había una incidencia que seguramente se solucionaría. Nos pone una buena puntuación pero escribe esa pamplina. Gracias, por definir lo que atención al cliente tiene que aguantar día a dia porque su actitud fue de amenazas, insultos gritos, una verguenza
Kamel_B, Apr 2026
Beautiful site, I advise all, better than Seville, the Serenite, calm, kindness of agents, sun, good mood.
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Giulia_F, Apr 2026
Booking Alhambra less than three weeks in advance is almost impossible, but still the operator managed to get me entrance tickets. Unfortunately for the buildings there was no chance, but there was constant and timely communication. Anyway all the other parts of Alhambra were still breathtaking. Reimbursement by the operator for the unused part arrived immediately. A serious and reliable service.
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Dirk_V, Apr 2026
The audio guide has to pick you up somewhere else. Actually, I forgot and that's how we lost time. Make sure to allow 5 to 10 minutes anyway. You can also work through an app, then you get code. The guide is for three hours. And they pass quickly in the immense Alhambra.
You get your tickets in advance. The voucher you get the day before is worth nothing at the entrance.
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Response from Host, Apr 2026
Guten Abend
Der Audioguide muss tatsächlich in einem Geschäft abgeholt werden, das 100 Meter vom Haupteingang entfernt liegt. Die Eintrittskarten versenden wir am Tag vor dem Besuch. Der Viator-Gutschein ist keine Eintrittskarte; die Eintrittskarten sind die, die wir versenden. Und ja, falls Sie diese nicht wie von uns empfohlen ausgedruckt haben, müssen Sie die Viator-App nutzen.
Vielen Dank
Dante_M, Apr 2026
Very good organization!!! The audio guides well, the tour beautiful. Congratulations!!! How much history
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Claudia_S, Apr 2026
It's a wonder. It takes a lot of time, but it's worth it. Really magnificent.
The only downside was they didn't give me the audio guide, they said it didn't correspond. Maybe I made do with what I knew and the scraps I heard from other guided tours. Except the German ones I don't understand.
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Response from Host, Apr 2026
Estimada Claudia. Lamentamos que no hayan podido usar la audioguía. No sabemos muy bien que ha pasado pero entendemos que no pasaron por el punto que le indicamos de recogida. Es una empresa externa, antes de acceder al monumento y los vigilantes de acceso le habrán dicho que el ticket no incluye audioguía y así es, pero si tenía una reserva de este dispositivo informativo que no es el del Patronato, el monumento no tiene audioguías propias Son como le decimos de una empresa externa con oficina junto al pabellón de acceso. Lamentamos el malentendido e intentaremos mejorar la información que les enviamos. Gracias por su puntuación
Irene_d, Apr 2026
A real scam to buy tickets with Viator: after paying 157€, when we receive them we see that the price of access was really 21€, it is accepted because at such short notice we could not find them. Now, the cost overrun is supposed to have come because it included audio guidance and is FALSE. We ask when accessing and do not have audio guides, only if you hire a private guide or for groups. Entry was until 8:30 and we were calling Viator to ask for a solution that we are still waiting for. The only solution was to download some horrible podcasts read by students.
I have photographs of the entries and the confirmation of them where you indicate what you commented.
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Response from Host, Apr 2026
Buenos días
Es falso lo que dicen, en la entrada no se recogen las audioguías sino en el punto de encuentro indicado en las instrucciones. Es tan verdadero como que todas la opiniones hablan de audioguías. Es decir que no fueron al punto de encuentro y no recogieron sus audioguías, simplemente porque no leyeron las instrucciones. De cualquier forma el sobrecoste no es por la audioguía sino por reservar con tan poca antelación y nosotros no hemos cobrado 157, el 40% lo cobra la plataforma en concepto de comision
Atentamente
Djemaljija_Z, Apr 2026
Four hours of audioguid searched, waiting for tickets I booked two weeks ago for 4. Persons.
Date reserved for admission 4:30 pm, at the end we have 3.Tickets for 5 pm and 1. Get a ticket for 3 or 7pm.
Thanks to you, we could not go as a group to the Palace Nazaries even though we paid over 240 SFr. Paying, for us Viator is the worst provider we've ever had.
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Response from Host, Apr 2026
Sehr geehrte Besucher,
wir bedauern, dass Sie diese Bewertung abgegeben haben, obwohl wir uns seit Ihrer Buchungsanfrage – als die Tickets bereits bis Mai ausverkauft waren – unermüdlich bemüht haben, bis fast 2 Uhr morgens am Vortag nach einem Ticket zu suchen, und zudem mit Ihrer Buchung absolut nichts verdient haben, da Viator eine Provision von 36 % einbehält, also mehr als 60 Euro. Solche Bewertungen untergraben unsere Glaubwürdigkeit, führen zu einem Rückgang der Buchungsanfragen und schaden letztendlich uns Mitarbeitern finanziell, da wir am Ende für null Euro arbeiten. Ehrlich gesagt ist das frustrierend und enttäuschend. Wir entschuldigen uns für die Unannehmlichkeiten.
Karna_W, Mar 2026
It worked out fine. It's nice that you can also read the text of the audio guide and not just hear it. The Alhambra is of course very beautiful.
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Response from Host, Mar 2026
Vielen Dank für Ihre Bewertung. Wir freuen uns, dass alles gut gelaufen ist.
Michel_L, Mar 2026
Ready for a time-limited audio guide, too short to do everything. We have to go back.
Lack of numbers to know where you are and to select the audio guide.
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Response from Host, Mar 2026
Cher visiteur,
Nous regrettons que les quatre heures passées chez nous, de 9 h 30 à 13 h 30, n'aient pas suffi pour votre visite. Nous transmettrons votre réclamation au service des audioguides.
Cordialement
Marco_M, Jan 2026
Using the Audioguide you can manage your own timing and what and how to see the various Sections of the Alhambra.
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Likely to Sell Out
From $58.50
per person-You will not receive a refund if you cancel.
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Entrance to the Alhambra and Generalife with Audio Guide
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