Entrance to the Alhambra and Generalife with Audio Guide
Granada, Spain
- 3 to 4 hours (approx.)
- Offered in: English
Explore our promoted experiences
OverviewAuto-translated
Explore the splendor of Granada’s famous Alhambra and Generalife gardens—and go at your own pace with an audio guide. Visit the Nasrid Palaces, Alcazaba, and Generalife on your own, while you listen to the storied history and culture of this beloved site, with guaranteed admission to the entire complex.
- Visit Granada’s Alhambra and stay as long or as little as you want in each section
- Admission tickets to the Alhambra and Generalife are included
- Avoid getting caught in large tour groups by going on your own path
- Multiple languages on the audio guide ensures you’ll understand the information
What's Included
- Entrance to Nasrid Palaces, Alcazaba and Generalife
- Meals
Meeting and Pickup
Departure Point
- The Alhambra, Calle Real de la Alhambra, s/n Palacio de Carlos V, 18009 Granada Spain
What To Expect
1
The Alhambra
Admission Ticket Included
Additional Info
- Confirmation will be received within 48 hours of booking, subject to availability
- Not wheelchair accessible
- Service animals allowed
- Near public transportation
- Infants must sit on laps
- Travelers should have a moderate physical fitness level
- It is necessary to indicate the identity card or passport of all travelers both for the reservation and to access the monument, the company is not responsible for errors in the data they provide us
- The marked time is entrance to the monument, it is not the time of entry in Palacios, that area will have a special time
- All clients must be available from 8:30 to 20:00pm in order to make their full visit. Otherwise they will be able to access the monument but if they do not meet the schedule of Palacios they will lose the visit of that specific area, not the rest of the monument
- Those visitors who make reservations staying in other cities than Granada, especially in distant cities such as Cordoba or Seville are solely responsible for any incident that means arriving late for visits and losing their right of access
- Booking requests less than 72 hours in advance cannot as a rule be answered before 12 hours prior to visiting hours and priority is given to visitors who can demonstrate accommodation in Granada
- IMPORTANT. : The reservation is firm. The Alhambra regulations issued by the Government of the Junta de Andalucia expressly prohibit both cancellations and modifications of date, time or name of the reserved tickets.
- If your tickets are not received the day before the visit, the reservation is automatically cancelled and the full amount of the reservation will be refunded. We only confirm a minimum number of last-minute requests (a month or less in advance) that we can normally respond positively, but we can’t assure them 100%.
- Bookings made less than 45 days in advance are not guaranteed to have the same Palaces time for all components of the booking
Supplied by
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Traveler Photos
Reviews
3.3
based on 85 reviews
Sort by: Most insightful
Bobbette_T, Jun 2026
Very difficult to find direction for where to start audio guide. We ended up walking around it with no audio guide. A bit disappointing. Need for sign posting in English. Struggle to find someone that spoke English to help us.
Response from Host, Jun 2026
Thank you for your feedback. We are sorry that the starting point for the audio guide was not clear and that you had difficulty finding English-speaking assistance. We understand how disappointing this must have been.
We will review our signage and visitor information to make the experience clearer and easier for international visitors. Thank you for helping us improve.
Ricardo_V, May 2026
You pay 3 times the real price of the ticket. I find terrible that they’re allowed to buy several tickets and then resell it for a much higher price
Response from Host, Jun 2026
Dear visitor,
Thank you for sharing your opinion. We are sorry to read that you were dissatisfied with the price of the service.
We would like to clarify that we do not buy tickets in advance to resell them later. Tickets are issued with the visitor’s personal details and are non-transferable, so they cannot be resold freely.
Our service includes not only the official ticket, but also the management of the booking, the search for availability on high-demand dates, operational coordination, and assistance related to the visit. This is especially relevant when official availability is very limited close to the selected date.
All prices and conditions are displayed before confirming the booking, so each visitor can decide whether the service meets their needs before purchasing.
We regret that your perception of the experience was negative, but we must respectfully disagree with the idea that this is a ticket resale service.
Biljana_I, May 2026
Never book an entrance for Alhambra with Viator. They didn't deliver the tickets on time and did not respected their own contract to give you back the money if the they don't confirm the tickets within 48 hours. Terrible customer service,just a standard message that it's not their fault but the local office didn't want to reimburse the tickets. The tickets were 180 euro for 3 people while the standard tickets are 22 euro per person. Even though I was hoping for some extra customer service,I didn't get anything but a cold sorry for the inconveniences. I will never recommend Viator.
Response from Host, May 2026
Dear visitors,
We’d also like to pay the same price for hotels, concerts, etc., when booking one day before the event as we do when booking a month in advance.
Please be more serious and don’t post nonsense.
Did someone force you to pay for it? No, you paid for it because you couldn't find any tickets anywhere.
Viator charges a 30% commission, and we have to make a living too. If you want to pay 22 euros, book two months in advance—that way, no one has to scramble to find last-minute spots for you, and there are no middlemen involved. What did you expect? A guided tour for that price? A guide at the Alhambra charges at least 200 euros per tour, not including tickets.
Again, Please be more serious and don’t post nonsense.
Michael_F, May 2026
The directions for picking up the actual tickets were very confusing.
Once inside, the audio program is not tied to any specific areas/spots inside to sync up what you are observing and listening to. Could be much better.
Response from Host, May 2026
Dear visitors,
PLEASE READ THE INSTRUCTIONS. We sent you your tickets a few days before your visit; YOU DO NOT NEED TO PICK THEM UP ANYWHERE—YOU ALREADY HAVE THEM IN THE VIATOR CHAT. Audio guides can be picked up at the designated meeting point. Is it really that hard to read?
Elena_D, May 2026
I enjoyed the experience, unfortunately we never figure out how download and use the guided tour in our mobiles.
Maryam_G, May 2026
Wonderful experience. Grateful to get the tickets last minute. Paid more but happy with my purchase. Tickets were emailed to me, it was a smooth experience.
Maria_C, May 2026
The communication about the tickets was terrible, I missed some of the palaces because when I got the last email to get the tickets I couldn’t open it instead would take me to propaganda so when I got to the Alhambra at 11 AM they almost wouldn’t let me in until finally someone asked me for my passport and looked for the reference number by that time 1220 the palaces were closed, I think Viator should’ve a rep at the sit to help with that here issues
Response from Host, May 2026
Dear María
All these so-called problems—which are really just the result of not reading the instructions—can be avoided by arriving on time and bringing a printed copy of your tickets, as stated in the instructions. That way, you respect other people’s space and work, and everything goes smoothly.
Muni_P, May 2026
DO NOT BUY WITH THESE SCAMMERS.
They buy the original ticket for $21 and resell it for $77
The audio guide is a good service but it is not worth the $56 markup.
You should be ashamed of yourselves. You probably buy all the available tickets just to scam the tourists that want to see the Alhambra - magnificent place btw.
Again, this is ridiculous. You could have charged like $10 or $15 more and call it the day.
Response from Host, May 2026
Dear Muni
You pay more because when you made the reservation, the tickets are sould out. Then find tickets for you it is really dificult. This is like a concert, like a hotel, if you book, you have to pay more.
Kind regards
Dawn_T, May 2026
Very interesting. Beautiful architecture. Fantastic views. Lovely gardens. Worth visiting but go early.
Moria_B, May 2026
The Alhambra was wonderful but the instructions were nonexistent and we never found the audioguide. The tickets took a lot of digging to find which was not easy on a cell phone.
Response from Host, May 2026
Good afternoon
Your review is shameful and untrue, since your tickets were sent to you on April 20, 11 days before your appointment. In Spain, there are laws against defamation and slander.
Sincerely
Momen_A, Apr 2026
I don't understand why people are giving bad reviews. My experience was perfect. I was able to go to Alhambra when basically no one can get any tickets. The instructions were very clear. The audio guide was useful. Obviously more expensive than an official ticket but for someone that wasn't able to get a ticket it's worth it. Very recommended!
Response from Host, Apr 2026
Thank you so much for your review. It's wonderful to find people who use common sense and appreciate our efforts.
Judith_M, Apr 2026
My tickets were late to arrive and instructions very poor. I was given entrance to the Alhambra at 8.30am but the palace entrance was 6.30pm. No details re collection of audio guide and I had call. No reimbursement for timings as promised as yet
Response from Host, Apr 2026
Dear Judith, there is no reservation in our system under the name Judith, nor for 6 p.m., nor anything else you mentioned. Therefore, this review is FALSE; you are a fake.
Rachel_S, Mar 2026
Tickets were real and included a time for the Nasrid Palaces. I did not pick up or use the audioguide. Booking process was quick and easy and I got the tickets promptly (about 24 hrs after booking). Tickets were about 3x the price but that’s what I get for booking last minute!
Stefany_C, Mar 2026
Bring earbuds unless you want to pay $1.00 for plug in earbuds.
Also the printed map they give you sucks, there are no numbers on the map to correspond to the audio number listed. It is better to look at the map through the app which follows the walking path and makes it easier to follow.
We wished we would have gotten a tour guide instead.🫤
Response from Host, Mar 2026
Dear visitor,
We regret to hear your comments. You don’t mention is that you made your reservation about 15 days ago, for less than 35 euros (because the other money you paid to viator as commision) when tickets were already sold out through May 15, and that thanks to our efforts, you were able to visit the monument while hundreds of other visitors were unable to do so, meh... Kind regards
Jackie_M, Mar 2026
Easy booking system. The portal guarantees tickets or refund within 48hrs and fair pricing. However no news after 48 hrs. Had to chase to get booking confirmed and didn't receive tickets until 11pm night before a 9.30am pick up, not so great. Easy pick up.
Need to improve 48hr plus communication so people know where they stand.
JULIE_D, Feb 2026
The voucher is for tickets valid from 8:30 to 6:00 pm with a 10:30 time to enter the Nasrid palaces. We picked up the tickets at Granavision at 9:15. After several attempts to download the audio guide on our phones we we were unable to do so. Eventually we were offered the hardware for the audio guides. We were told the guides had to be returned by 12:00 pm. After quite a lot of pleading we were given until 13:30 to return the guides. This was not enough time to tour the Alhambra. We had to cut our tour short to return the guides. Why is the ticket valid until 6:00 pm but the audio guides must be returned much earlier? We did not see all the Alhambra and request a refund on the ticket cost. Thank you.
Response from Host, Feb 2026
Dear visitors
You never cease to amaze us, which redefines customer service at the Alhambra in any method or manual. As clearly stated in the product information, it takes about 3 hours to visit the monument. Therefore, if you start at 9 a.m., by 12 or 1 p.m. you will have visited all the areas. This is logical, following tourist flow criteria that help to preserve the monument and ensure the quality of the visit for the 8,000 visitors that the monument receives every day, something that is extremely complicated to manage. Of course, it is impossible to have space for 8,000 or 5,000 audio guides; this does not exist anywhere in the world. Therefore, a schedule has been established for the return of audio guides so that they can be sanitized and used by subsequent visitors. In short, these are explanations that we understand you may not be aware of, but which, if you think about them, are within the common sense of sustainable tourism.
Thank you for your opinion. We hope that this explanation will help others to understand that things are done with a purpose and for the good of many.
chris_b, Feb 2026
This service is a SCAM!!! Beware. I booked the Granada Alhambra on a Saturday morning. Immediately after I paid i got an email saying it’s “pending” and they will let me know by Monday morning (when the admittance was supposed to be for) I immediately called the tour company 10 times and no answer, 2 emails and no answer. I had to know if indeed I was going to be able to get my ticket because there was no reason to spend another night on Sunday in Granada. Zero answer and finally at 11pm after I left Granada they sent the ticket. Viator refuses the refund and said too bad no refund. Who can just stick around a city waiting for a ticket to be confirmed ?! A total scam
Response from Host, Feb 2026
Dear visitor
We sincerely believe that your opinion is extremely disrespectful. Messages or direct emails to the agency when it is clearly stated that it is closed on Sundays is absurd, especially when they can cancel the request at any time or call Viator customer service 24 hours a day, every day. You made your reservation request, your ticket was sent to you at the time you chose with your audio guide voucher, but you did not show up because you decided to go to Malaga. If you did not want to go, you could have simply canceled your request before it was confirmed and you would not have had that problem. However, if you have your ticket and your reservation is confirmed, you are not entitled to a refund.
Thank you and kind regards
Stuart_S, Feb 2026
Nothing that special in my opinion. Viator tickets did not come thru properly on the app so much delay in getting in
Response from Host, Feb 2026
Dear visitor
Your tickets were sent to you on January 21, and your visit was on February 9. The message we sent you indicated that you should go to the meeting point with your printed tickets 20 minutes before your scheduled entry time. You arrived without your printed tickets and late, but we still sent you the tickets again immediately, as you know. We apologize for any inconvenience caused by our mistake, but we cannot be held responsible for customers who do not follow instructions. Sincerely
Laurian_D, Dec 2025
Audioguide is on mobile w/o any map in the buildings
The descriptions were too lengthy and it was difficult to know which description corresponds to which room
Baratto_E, Dec 2025
Very well organized , easy to use the audioguide which gives a complete explanation of the single places of the site
Bridget_A, Dec 2025
Very easy website and booking process, good communication, super helpful service upon arrival. Thank you.
Michael_B, Nov 2025
The Alhambra is amazing. Unfortunately I hadn’t booked my tickets far enough in advance. I tried 2 dates with them and 1 cam through. So it cost me more than face value, a bit of insider activity like TicketMaster, but there you go. I didn’t use their mechanical audio guide but they offered a free downloadable version which was fine.
Cathy_N, Oct 2025
Ahlambra is extraordinary, and certainly a must see while visiting Granada. Booking through Viator worked well, abd the audio tour is great.
Roy_K, Oct 2025
I selected rhe option to visit the Alhambra at 3:30 pm expecting that to the time for the Nazarin Palace. Confirmation from Viator also reflected that time slot. It was only until the day of the visit when the tickets were sent, was the allocated time slot ( 7 PM) indicated. While it was still an OK time to visit, I would have preferred knowing that when booking.
Also, save yourself the aggravation of dealing with huge ticket markups by buying your tickets early from an official site: a 400% markup is simply abhorrent.
Response from Host, Oct 2025
Dear visitors,
We will directly paste the information that appears in the product description to avoid any misunderstanding, as your review is solely your fault for not reading it:
The time indicated is the time of entry to the monument, not the time of entry to the palaces. That area will have a special schedule.
All customers must be available from 8:30 a.m. to 8:00 p.m. in order to complete their visit. Otherwise, they will be able to access the monument, but if they do not comply with the Palacios schedule, they will miss the visit to that specific area, not the rest of the monument.
This information is already provided in advance in the product description, which you have not read. And indeed, if you want cheap tickets, book two months in advance, as most people do, not seven days in advance when there is no availability and we have to search high and low for you.
Kind regards.
Helmut_F, Sep 2025
Price is very high for entrance fee and audioguide.
Audioguide is not good and there is no specific information for the places inside Alhambra. Entrance time was shifted 1/2 an hour later 1 day before booking time.
Response from Host, Sep 2025
Dear visitor. Tickets are currently sold out until November, and finding tickets for your request requires extra hours of work, which must be reflected in the price. To get cheaper prices, you must book at least two months in advance. In addition, the monument opens at 8:30 a.m., so if you arrived later than your reserved time, it is not our responsibility. We remind you, as indicated in the product information, that the time indicated or chosen is not the time of entry to the Nasrid Palaces, but rather the time of entry to the monument, which takes at least 3 hours to visit. We apologize for any inconvenience.
Nanda_N, May 2026
Do not engage with this tour operator! All bad reviews are true! Ridiculously high asking price for 0 service. I've never been treated more rudely than by this man, Antonio. We booked tickets weeks in advance and a day before the excursion we are told that we (son of 15 and I) cannot enter the palaces together. After I said I don't get that and didn't want to, we were called stupid tourists who had to stay on the beach. On other sites clearly readable that it is not possible to visit the palaces separately, so this man is completely incapable of arranging his own expensive tours. Scam, scam artist! Then he cancelled our tour and we were left with expensive bus tickets that we could not ask for back. I hope one day to have the opportunity to see the Alhambra, with another organization. Fortunately later that week fantastic experience on another excursion with Get your guide, recommended! Unfortunately, I can't give 0.
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Response from Host, Jun 2026
Beste klant,
Het spijt ons te lezen dat uw ervaring niet aan uw verwachtingen heeft voldaan. Wij nemen opmerkingen over onze service en communicatie zeer serieus.
Wij willen graag verduidelijken dat de toegangstijden tot de paleizen afhankelijk zijn van de beschikbaarheid en voorwaarden van de officiële tickets. Wanneer er zich een probleem voordoet met tijden, beschikbaarheid of toegang, proberen wij altijd een oplossing te vinden binnen de mogelijkheden die op dat moment bestaan.
Wij betreuren het dat u onze communicatie als onprettig heeft ervaren. Respectvolle behandeling van klanten is voor ons belangrijk, en daarom zullen wij deze situatie intern bekijken.
Wij zijn het echter niet eens met beschuldigingen zoals “scam” of “oplichter”. Onze diensten worden geleverd op basis van officiële tickets en geldige reserveringsvoorwaarden.
Als u uw boekingsgegevens privé met ons deelt, kunnen wij uw dossier controleren en nagaan wat er precies is gebeurd.
Carlo_P, May 2026
The provided audio guide is terrible, recorded in an amateurish manner, full of interruptions, lacking essential information, and without clear directions on how to visit the Alhambra. The reception staff is well-prepared and very helpful. Always check the header of the tickets: Viator made a gross mistake by sending me the ticket of another person!!! I risked not visiting the Nasrid Palace. Terrible value for money
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Response from Host, Jun 2026
Gentile cliente,
la ringraziamo per aver condiviso la sua esperienza e ci dispiace che alcuni aspetti del servizio non abbiano soddisfatto le sue aspettative.
Desideriamo precisare che i biglietti vengono inviati alcuni giorni prima della visita proprio per permettere ai clienti di verificare con attenzione i dati personali e segnalarci eventuali errori in tempo utile. In caso di dati non corretti, normalmente è possibile intervenire prima della visita per risolvere la situazione.
Per quanto riguarda il prezzo, il nostro servizio non comprende solo il costo del biglietto ufficiale, ma anche la gestione della prenotazione, la ricerca di disponibilità in date con alta richiesta o con disponibilità molto limitata, e l’assistenza operativa collegata alla visita.
L’audioguida viene offerta come servizio aggiuntivo gratuito, non come parte principale del prezzo pagato. Detto questo, prendiamo seriamente il suo commento sulla qualità dell’audioguida e lo terremo in considerazione per migliorare l’esperienza dei futuri visitatori.
Cordiali saluti.
Ricardo_P, May 2026
The experience was the worst possible!!! Sorry!!! I'm on a 25 year married trip through Spain and my wife's dream was to meet the Alhambra in Granada. I bought the tickets there in advance by Viator for a visit on 28/06 at 10:30. I received the ticket and when I went into the complex each ticket was with a visiting date my for the day 28/06 13:30 and my wife's for the day 29/06 for 13:00. My hotel reservations were scheduled for this visit I arrived on 27/07 and the departure was at 12:00 on 29/06. When I contacted making the complaint they said that unfortunately I had nothing to do and immediately canceled the tickets and received a message of refund. To sum up I lost money, days of travel and the most unfortunate was the immeasurable frustration !!!!
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Response from Host, Jun 2026
Prezado visitante,
lamentamos sinceramente que a sua experiência tenha sido decepcionante, especialmente tratando-se de uma viagem tão importante.
Gostaríamos de esclarecer que houve um erro na data de um dos bilhetes. Por esse motivo, a reserva foi cancelada e o reembolso foi processado através da plataforma correspondente.
Os bilhetes foram enviados com antecedência para que os dados, datas e horários pudessem ser verificados antes da visita. Mesmo assim, entendemos a frustração causada pela situação e lamentamos o transtorno.
Infelizmente, quando não é possível garantir a visita nas condições corretas, a solução adequada é cancelar a reserva e tramitar o reembolso.
Atenciosamente.
Patricia_F, May 2026
The ticket went well, but I recommend reading carefully. The Alhambra is VERY big, so I recommend hiring a guide.
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Oscar_S, May 2026
It is true that it was difficult to find tickets for that weekend, but in the end, for what we paid, the quality/price ratio was lacking. The tickets were worth less than half of what we paid, and the guide is not worth much; we used AI to get detailed information. One point for improvement, besides updating it, is to send it via WhatsApp from the beginning and not send the customer to pick something up at a different location from the ticket.
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Response from Host, May 2026
Estimado visitante
Queremos clarificar que usted no ha pagado ese precio por la calidad de la audioguía o del producto combinado. Usted ha pagado ese precio porque le hemos conseguido dos plazas de acceso al monumento a su nombre cuando no habia plazas libres a 30 días vista. Es decir usted paga las decenas de horas de trabajo que supone buscarles una entrada. La audioguía es un regalo, no forma parte del precio. Por otro lado, el centro de visitantes de recogida de las audioguías está a 50 metros del Pabellón de Acceso, no más, es decir que no hablamos de nada lejano ni fuera del itinerario normal de cualquier visitante. Por otro lado no todos los clientes tienen whatsapp, aunque parezca raro, por tanto se usa un medio general e igual para todos los visitantes el Chat de Viator por el que se comunican con nosotros y que consta por escrito para control de la plataforma evitando así malentendidos y otros problemas derivados de la desidia de algunos visitantes
Atentamente
Saludos
From $62.88
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