Horseback Riding on the Stunning Beaches of Punta Cana

Dominican Republic

3 hours (approx.)
Pickup offered
Mobile ticket
Offered in: English

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Overview

What's Included

Transportation from/to your hotel
Professional Guide
Bottled water
Spend time at the Beach
Horseback Riding Tour

Photos and Souveniers

Meeting and Pickup

Pickup points

Select a pickup point

Pickup details

Hotel pickup time varies based on hotel location. We offer a personalized service. We will be waiting for you in the lobby of your hotel. We will contact you 24 hours prior to departure to confirm your pick-up time

What To Expect

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Service animals allowed
Near public transportation

Infant seats available
Most travelers can participate
This tour/activity will have a maximum of 100 travelers

Supplied by

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Reviews

3.0

based on 2 reviews

Total reviews and rating from Viator & Tripadvisor

We perform checks on reviews

We Left: DO NOT RECOMMEND.

Martina_W, May 2024

We cannot recommend this company. First, our tour time was changed at the last minute. We were then picked up in what seemed to be a private vehicle, which was old and not very clean. We arrived to the ranch and noticed that we were the only ones there and that the horses didn’t look to good. The two horses that we were supposed to ride were okay, but unfortunately, they weren’t very responsive to commands and we did not complete the trip. We felt very uncomfortable. One horse started moving on its on and would not obey commands - he actually pulled away several times. The other horse wouldn’t move initially, the people on the ranch ended up slapping the horse on the butt several times before he moved. Neither of us had any real previous riding experience, which we noted on arrival. However, the tour guide’s only instructions were the directions to pull the bit. We spent no preliminary time getting to know the horses or receiving proper instructions. The tour guide then told us to go ahead and he would follow behind us on a trail, which felt very uncomfortable. We asked him to lead the way, but with the horses still not obeying completely we began feeling even more uncomfortable. We asked to be dismounted within 10 mins of arriving. We never even got down the trail. The tour guide asked if one of us wanted to continue and leave the other behind, but of course we didn’t. The photographer snapped a few shots photos of us and we provided him $10. The tour guide then asked that we provide him a tip. I’m not sure why he expected a tip considering that we never completed the excursion and didn’t have a great experience or guidance, but my wife reluctantly handed him $5. I didn’t want to question her, but later, she named that she felt uncomfortable and just wanted to go without problems. We’ve reached out to request a refund, noting that the experience was not completed; however, so far we’ve been denied because the tour guide is claiming that the experience was completed. We were really looking forward to horseback riding, especially considering that it was our anniversary, instead, we had them return us to our resort. We’ve booked through another company with a better rating and more reviews and hope that trip will be much better. Please note that all though this company has 5 stars, they only have one review. Also know that many of the horses look unkept and unwell. One horse looked to have an eye issue, when my wife approached the horse she was immediately warned not to because “he was too young and wild.” We believe in paying for good services and enjoying experiences. I would not recommend this service if you are looking for a good, quality experience.

Response from Host, May 2024

Thank you for sharing your feedback. We take all customer experiences seriously and strive to provide the best service possible. We are sorry to hear that your experience did not meet your expectations. However, there are a few points we'd like to address: Tour Time Change: We apologize for any inconvenience caused by the change in your tour time. Sometimes, adjustments are necessary to accommodate all guests and ensure a smooth experience for everyone. Transportation Concerns: The vehicle used for your transportation was indeed a private vehicle, but we assure you it meets all the necessary safety and cleanliness standards. We will review this to ensure all our vehicles provide the comfort our guests deserve. Horse Health and Safety: The health and well-being of our horses are paramount. We regularly conduct health checks and ensure they are well cared for. The horse with the eye issue is under veterinary care, and the young horse is kept separate for safety reasons. We ensure all horses used for rides are healthy and fit for the activity. Riding Experience and Instructions: We regret that you felt the instructions were insufficient. Our guides are trained to provide necessary safety instructions and ensure guests are comfortable. We will reinforce training to improve the guidance provided, especially for guests with no prior riding experience. Tour Guide’s Conduct: Our guides are trained to follow the needs of our guests. We apologize if the guide’s decision to follow behind made you uncomfortable. They are instructed to ensure safety first and to accommodate guest preferences whenever possible. Completion of the Experience: According to our records, the tour guide did everything possible to ensure your safety and comfort during the ride. The offer to continue the ride was made to provide flexibility, not to cause discomfort. We are sorry that this was not communicated effectively. Tipping and Refund: Tipping is entirely at the discretion of our guests and should reflect their satisfaction with the service. We apologize if this request made you uncomfortable. Regarding the refund, as the tour proceeded for the duration that you were comfortable with and services were rendered, we believe a refund is not warranted. However, we are open to discussing this further to reach a satisfactory resolution. Company Ratings and Reviews: We value all feedback and strive to improve based on it. Our ratings reflect genuine experiences of our guests, and we continuously work to ensure they are positive. We appreciate your understanding and are committed to improving based on your feedback. We hope you give us another chance in the future to provide you with a more enjoyable and memorable experience.

Very pleasant horse ride

PATRICK_B, Mar 2024

Arriving on the beach - the view was beautiful - original and untamed. We stopped and photos were taken, quite the fun time. Horses were fit and happy, responded well to the reins and knew the way...