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What are people saying about Mexico City

Michelle_V, Aug 2026
This was hands down one...
This was hands down one of the best experiences of our entire trip to Mexico City! My partner and I were initially a little nervous about doing a hot air balloon ride, but from the moment we were picked up at our hotel, everything was so easy and well organized. We were incredibly lucky with the weather and conditions and got to have the experience we were hoping for—flying over the Teotihuacán pyramids was absolutely breathtaking! Our pilot was wonderful and clearly took his role very seriously. You could immediately tell how knowledgeable, focused, and experienced he was, and that safety was his top priority while still making sure we were having an incredible time. As someone who was nervous going into the experience, I felt completely comfortable once we were in the air. The experience didn’t end with the balloon ride either. We had an amazing meal at La Cueva, and simply walking into the restaurant was an experience in itself. The food was delicious! Afterwards, we had the opportunity to learn about and taste mezcal, including getting an education on the agave plant, which was such a fun and unexpected part of the day. We also had some time for souvenir shopping before heading over to explore the pyramids. I truly can’t recommend this tour enough. From the hotel pickup, to the balloon ride, food, mezcal tasting, shopping, and visiting the pyramids, everything was seamless from beginning to end. Being picked up and dropped back off at our hotel made the entire day incredibly easy and stress-free. Most importantly, we came away with amazing photos, unforgettable memories, and an experience we’ll be talking about for years. If you’re considering doing this tour, especially if you’re a little nervous like I was, do it—you won’t regret it!
OLIVIER_A, Aug 2026
Amazing Hot Air Balloon Experience!
We had an incredible hot air balloon experience, and Saul made it even better! He was professional, friendly, helpful, and made us feel comfortable throughout the whole experience. Flying over Teotihuacán was absolutely breathtaking — seeing the pyramids and the landscape from above, especially in the morning, was unforgettable. Everything was well organized from beginning to end, and we felt safe and well taken care of. A truly memorable experience and one of the highlights of our trip to Mexico. Thank you, Saul, for making this such a special day. Highly recommended! 🎈🇲🇽
Ruth_C, Aug 2026
Very organized and the...
Very organized and the staff was very friendly from our driver Hugo and to Kameni and the pilot they explained everything and made me and my family feel very safe. Would definitely do it again, we were celebrating my daughter’s birthday and they made sure to make my daughter feel special.
Tammi_T, Aug 2026
We had a pretty good...
We had a pretty good experience overall. There's a ton of similar experiences on Viator and I was skeptical about all the five star reviews. I picked this tour based on pick up at the hotel and the itinerary clearly listed. A day or two before the tour, the agency sent us a text to let us know the approximate window to be ready for the pickup. We were the second group out of 5-6 groups to be picked up from the hotel at 4:15am. After the last group was picked up, it took maybe 30-40 minutes to reach the tour agency. Our awesome guide Barbara met us for check in and walk us through the itinerary, and we had some simple coffee and snacks before setting off on a quick drive to the balloon boarding area. The photographer took some photos for us and let us know that there would be a drone taking videos when we were on the balloon. Once all the groups took their photos and we boarded and took off, just in time to see the beautiful sunrise. We cruised around for what feels like 30 minutes or so but it was more than enough to take in the sights. I've always wondered how the balloon gets navigated back to base. Turns out it doesn't. The pilot finds a patch to land and the crew meets us there to pack up the balloon and take the passengers to the next stop. After a quick champagne toast the van took us back to the agency to retrieve our belongings from the locker and purchase any photos that we wanted. Next stop was La Cueva for breakfast and a cultural performance. Breakfast was pretty tasty and they got us out in around 30 minutes. We spent another hour or less at the alcohol tasting and gift shop with a separate guide. The last stop was the pyramids. Our guide had helped purchased tickets for us in advance so we didn't waste any time there. We had around an hour and 15 minutes and they got us back to our hotels by around 1, 1:30 in the afternoon. I gave it 5 stars for the following reasons: The itinerary was clearly listed on the descriptions and we knew what to expect. Everything ran on time and promptly. This was advertised as no-tip and it's completely optional if you want to tip any of the guides or service crew and they provide the same level of great service regardless. The only thing they ask for is a good review if we are happy with the experience. The restaurant is separate from this so do carry some cash to tip the servers and the cultural performers. Even though we were taken to an alcohol tasting and gift shop they don't pressure you to buy anything you don't need. The guide there was very knowledgeable and nice so even though we didn't end up buying anything we still tipped the guide for providing a good experience. Shoutout again to our guide Barbara for providing a great experience!
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Taking a hot-air balloon ride over the Teotihuacan Valley is arguably one of the most exciting things you can do in Mexico City—soaring over the massive, stepped pyramids of this ancient metropolis is sure to be an unforgettable experience. Mexico City hot-air balloon rides offer a huge variety of options: Whether you’re looking for a tour that includes round-trip transportation from your Mexico City hotel, a private guided tour of the pyramids of Teotihuacan, or extras like a sparkling wine toast, you’ll find a sky-high tour that suits your needs and budget.

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