Reliable, Patient, and Exceptional Service Despite a Long Flight Delay
I had an excellent experience with this transfer service from Punta Cana to my resort and would absolutely give them 5 stars. From the very beginning, communication was clear, prompt, and professional, which gave me peace of mind while traveling.
What really stood out was the driver’s patience and dedication. My flight was delayed by more than a full day, and despite this major change, he still stayed in contact and made sure I was taken care of. That level of reliability and commitment is rare, especially when travel plans become complicated.
The driver was extremely helpful, easy to reach, and very responsive throughout the entire process. Anytime I needed an update or had a question, communication was smooth and stress-free. After such a long and exhausting delay, it was a huge relief to know that my transportation was still secure and that someone was there looking out for me.
The ride itself was comfortable, and the whole experience felt organized and dependable. I truly appreciated the professionalism, kindness, and flexibility shown throughout the entire situation.
I would highly recommend this service to anyone traveling to Punta Cana and needing reliable transportation to their resort. They went above and beyond, and I’m very grateful for their outstanding service.
We had a pickup at 3:30 am out in the country with no addresses, just pin drops. I was so worried we would miss our flight. This company was exactly on time, communication constant, and great pricing. But wow! The vehicle and driver were five stars luxury. We are more than pleased and highly recommend! He even put cartoons on a massive TV for the 5 kids.
We reserved a ride from the airport to our resort in Puerto Plata. Even though our flight was delayed by four hours the driver was there ready for us as we arrived. They track your flight in case of delays such as ours so there’s no worries of trying to find a ride. The vehicle was very clean and no doubt well maintained, and the driver was professional and courteous. We would normally take the airline transfer and this was our first time taking a cab which in this case was much more relaxing. I would recommend this company when flying into the Dominican Republic.
We arranged for transportation from the San Juan airport to our hotel through Viator . The provider they connected us with was San Juan shuttle services and tours. The entire experience from booking to airport pick up was excellent. We made our booking several months in advance of our trip for four people with a lot of luggage. Between booking and our trip Viator made periodic contact to ensure everything was in order. On the day we arrived at the San Juan airport the owner, Francisco, and the driver, his son Frankie met us at baggage claim with a sign identifying they were there for us. The next time we come to San Juan I would specifically look for San Juan shuttle services to provide our transportation.
Transfer from La Romana Resort to Punta Cana Airport
I used Viator for this booking, well in advance, I paid in full about a week before we needed the service and was happy. My communication with the Tour personal was a bit sketchy through the Viator Chat app. I wasn't getting a response from the Tour company but when I decided to use the Viator Chat App to talk directly to a Viator Rep. I wasn't disapointed and they ensured me everything was fine.Our ride was not a minute late to arrive at the designated time, Perfect.
I don't have any complaints about Viator or the Tour company we used , it was pretty seamless. Viator is the only service I use when booking tours on our travels.
Listen the service was top tier and the car was clean and nice also had WiFi on the ride to my airbnb.
Love the communication before I even left Jamaica he told me what to look for when I get to the airport in Santo Domingo. The drive was smooth as well loved that he made me felt safe.
When I got to my Airbnb I was having some issues getting in and he stayed to make sure we got in safely. Also brought the suitcase up over 15 flights of stairs .
Love the fact that he is bilingual spoke good English because I know no Spanish. I loved his service so much I ended up using him to get to a few excursions he also took us in spoke to the people for us in their language absolutely loved that.
If I’m to come back to the Dominican Republic I’ll definitely use his service again.
I would highly recommend booking with this family operated transport company. They go above and beyond! Coming in with our family of five, we were all able to ride together and fit all of our luggage into one vehicle. The concierge service was just as affordable and way more convenient than booking a taxi or Uber. They will be on our list when we come back to visit. I wouldn't use anytime else🫶
We arrived at the meeting point for pickup 10 minutes early and to our surprise the driver was there waiting with the air conditioned transport just as promised. Friendly and courteous he assisted loading our luggage and unloading. He was a good observant driver as I remained alert enroute to our destination the airport.
For arrivals a person was there already waiting for us with our last name but took us a while to find her since she was in a crowd far back with small piece of paper only, they need something bigger and better! For departure everything went out great! Our driver was nice and talkative.
An extremely professional organization. Communication was great, emails and texts gave clear instructions on where to meet the driver. Vehicles were new models and very clean. The drivers were courteous and respectful of my family. I would definitely use them again if traveling in punta cana
On time. Very professional. We arrived in Punta Cana and the rep was waiting for us with our name. So they were easy to find. She escorted us to the car, assisted with our luggage and we were on our way. Car was clean and well maintained. Driver did not drive like a maniac. All in all a great experience.
The experience was amazing …they were very professional and on time …great energy and they knew about everything I needed…I was kind of scared when my ticket moved to the expired section and I still had to get home but they most definitely came back to get me on time