Private Transportation Punta Cana Airport to Hotels in Bávaro and Punta Cana
Badge of Excellence
Punta Cana, Dominican Republic
- 15 to 25 minutes (approx.)
- Pickup offered
- Group discounts
- Mobile ticket
- Offered in: English
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What's Included
- Private transportation
- Air-conditioned vehicle
- WiFi on board
Meeting and Pickup
Pickup points
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Pickup details
At the Airport: Each passenger will be waited for outside the terminal with a sign with their name. All passengers have one hour of free waiting, at the airports, after this time they must pay an additional cost. At the Hotels: Each passenger will be picked up in the lobby of the hotel where they are staying, with a sign with their name. All passengers will have a waiting time of 15 minutes in the hotels, after this time they will have to pay an additional cost.
Drop-off points
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Arranged start time
Confirm time with the local provider in advance of your experience.
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What To Expect
Additional Info
- Confirmation will be received at time of booking
- Wheelchair accessible
- Stroller accessible
- Infant seats available
- Most travelers can participate
- This is a private tour/activity. Only your group will participate
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Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Featured review
We were picked up and dropped off in a quick and reliable manner. Our driver was very accommodating in picking us up earlier than scheduled when our flight changed. I would recommend Tio Luis to anyone needing transportation to and from the airport.
Reviews
4.4
based on 104 reviews
Sort by: Most insightful
I was disappointed with how this booking was handled. I made the reservation on August 17 and clearly listed Nickelodeon Hotel & Resort as our destination. The booking was accepted, and I paid on August 28.
The provider only sent an email on the evening of August 31 stating that Nickelodeon was outside their area and that an additional US$70 would be required. I did not see the email and only became aware of the extra charge when the driver collected us at the airport. The driver had also been communicating with me directly on WhatsApp the night before but never mentioned the additional fee.
At that point, I was in an unfamiliar country with two small children, did not speak the language, and needed to get my family safely to our hotel, so I paid the $70 cash.
I explained to the driver that I felt very misled by the situation, and he apologized. He was pleasant, but I believe the additional charge should have been communicated much earlier since the company had our hotel information for almost two weeks.
The transfer itself was fine, but the way the extra charge was handled left a very negative impression and is the reason I would not book with this provider again.
Response from Host, Sep 2026
Thank you for sharing your experience. We would like to clarify the circumstances surrounding the additional charge.
The product selected for your reservation was specifically for transportation to hotels located in the **Punta Cana and Bávaro areas**. Nickelodeon Hotel & Resort is located in **Uvero Alto**, which is outside that service area and approximately **55 minutes from Punta Cana International Airport**. Therefore, the transfer required an additional **US$70**.
Once we identified that your destination was outside the area covered by the selected product, we sent you an email informing you of the situation and giving you the option to **cancel the reservation before arriving in the Dominican Republic**, rather than being required to pay the additional amount.
According to our records, the email was opened more than 24 hours after it was sent. We understand that customers may not always see their emails immediately; however, the information and cancellation option were provided before your arrival. Unfortunately, we cannot be responsible for information that was not reviewed or acknowledged in time.
We also regret that the additional charge was not discussed again through WhatsApp before your airport pickup. Nevertheless, the **US$70 was not an unexpected or arbitrary airport charge**; it corresponded to the additional distance and service required because the destination was outside the area included in the product originally selected.
We are pleased to know that the transfer itself went well and that our driver provided pleasant service. We always strive to be transparent with our rates and service areas, and we will continue working to make these conditions even clearer during the booking process.
We appreciate your feedback and hope this clarification helps explain why the additional charge was applied.
Good and responsive service for easy transport to and from the airport. There was a little miscommunication for a pick up but quickly resolved. Would recommend!
Scammers do not book! Once we arrived they tried to make us pay $70 more on top of what we paid. Absolute scammers!!!! Beware
Response from Host, Sep 2026
Thank you for sharing your experience. We would like to clarify the circumstances surrounding the additional charge.
The product selected for your reservation was specifically for transportation to hotels located in the **Punta Cana and Bávaro areas**. Nickelodeon Hotel & Resort is located in **Uvero Alto**, which is outside that service area and approximately **55 minutes from Punta Cana International Airport**. Therefore, the transfer required an additional **US$70**.
Once we identified that your destination was outside the area covered by the selected product, we sent you an email informing you of the situation and giving you the option to **cancel the reservation before arriving in the Dominican Republic**, rather than being required to pay the additional amount.
According to our records, the email was opened more than 24 hours after it was sent. We understand that customers may not always see their emails immediately; however, the information and cancellation option were provided before your arrival. Unfortunately, we cannot be responsible for information that was not reviewed or acknowledged in time.
We also regret that the additional charge was not discussed again through WhatsApp before your airport pickup. Nevertheless, the **US$70 was not an unexpected or arbitrary airport charge**; it corresponded to the additional distance and service required because the destination was outside the area included in the product originally selected.
We are pleased to know that the transfer itself went well and that our driver provided pleasant service. We always strive to be transparent with our rates and service areas, and we will continue working to make these conditions even clearer during the booking process.
We appreciate your feedback and hope this clarification helps explain why the additional charge was applied.
He communicate well via text and phone call. Book on line best choice. Call customer service rep. Was helpful
I booked a roundtrip transfer. When I arrived to the airport I had to wait 20 minutes before my driver arrived despite previous communication with the dispatch about my arrival time. Rocher, the dispatcher, then told me he would text me the night before my departure to confirm my pickup time. He never reached out to me, so I texted him. He did not respond. So I called twice and texted him multiple times before I was able to get an answer. Rocher then asks me to send a picture of my booking to prove that I booked Roundtrip. Now it is 20 minutes before I need to leave and I am just now getting ahold of the owner who is now sending a driver.
Additionally, on my way to the hotel, the driver Jose Cruz Rosario flirts with me the entire drive. He asked for my number and I told him no. Then he shows me that he already has my number on the business paper. I asked him not to text me using the business info. That night, he proceeded to text me forcing me to block him.
I am highly disappointed and DISGUSTED in the service I received. I do not recommend this company at all. If I had not been so diligent, I could’ve easily missed my flight. The company is very disorganized and lacking of professionalism as they do not keep track of the guests they are servicing as they should.
Good communication prior. A bit hard to find in the chaos of the airport, but proactively texted and called me until we were able to connect. Nice ride. All very professional.
Third time in Punta Cana, and this is by far the best transfer service we've ever used. They were waiting for us with our name, so there was no hassle finding them at the airport, and they kept communicating with us. Both drivers were really nice and friendly. Super recommended and will definitely use again in our next visit.
It was very easy to communicate via Viator app and WhatsApp. And luckily the airport hade Wifi that was very helpful. It seems that everyone communicates through the WhatsApp here. The driver was very nice and friendly. Very clean car and had AC.
The driver showed up on time. I wish we had looked into them before we arrived. Great car great experience.
Prompt, clean, pleasant ride. They came to the hotel on time and the driver was nice, focused on the road, with good music
Driver arrived early to our resort and got us to the airport with no issues. Would use again. Pleased with experience.
So much fun for the family! The buggies were fun to drive through the mud. Macao beach exceeded expectations with its turquoise water and beautiful cliffs
Good, clean, safe transportation. We had to wait about 15 minutes for the vehicle to get to us, and there was some high pressure sales during that time from the employee who took us to the driver.
This transportation company was early/on time. The driver got us to and from safely. Thank you, we will be using your service again soon!
Great communication and value for our money! Would use this service again if I come back to Punta Cana
A wee bit of confusion hooking up with our ride due to the chaos outside of the airport, but our driver was great although he didn't speak any English.
never showed up had to pay again to grab another transport. hoping to get that resolve as soon as possible. giving them the benefit of doubt...
Response from Host, Feb 2026
Garcias por tu mensaje esto nos ayuda a seguir mejorando, Lamentamos mucho lo que pasaste y te compensaremos por eso
We arrived at the airport and were looking for our Viator driver. He was supposed to be at the end of the rides. Had trouble finding him because they were across the street. We waited at least half hour before he arrived. It would have been much faster to just take a taxi.
Response from Host, Feb 2026
Siento mucho lo que pasaste y espero que no se vuelva a repetir, pero los tiempos en el aeropuerto no lo podemos controlar ya que la terminal donde llegas está en construcción y debido a esto todo los transporte tienen retrasos
Very nice helpful pick up early great experience for round trip. Driver is very professional help to with you bags great music in the car and good air conditioning
It was good. They immediately picked us up after we received the luggage. Brought us straight to our location. Very friendly.
We were picked up and dropped off in a quick and reliable manner. Our driver was very accommodating in picking us up earlier than scheduled when our flight changed. I would recommend Tio Luis to anyone needing transportation to and from the airport.
Great communication, driver was on time, very reliable will book with them again! Highly recommend :)
I had no issues with the driver. The company is reliable and trustworthy, and the ride was smooth and comfortable.
Don’t worry about not getting picked up by Tio Luis. He will find you at the airport even through all the construction. Thanks Luis!
On time pick up. Jose our driver was friendly and before arriving he send a picture of where he is so you don’t get lost. Air conditioned van
Good service from the team here. The dispatcher was very nice and helpful. The driver was ok but the outside of the vehicle was dirty and not in great condition inside was clean and good.
I was able to go through customs, get my luggage and head to the pick up spot with no problem. I will recommend again.
The drivers provided amazing service! They were professional, courteous, and made sure we arrived safely and in good timing. A smooth and pleasant ride all around.
Unprofessional staff. More worried about selling excursions than actually delivering true customer service. We wouldn’t recommend them if its your first time in Punta Cana. use other services like Amstar.
A little of a wait. But, we arrived early. Ride to the hotel was great. Had time to talk to the station folks. They were great!
Member Pricing
From
$11.87
per personWas $12.50(-5%)
up to 24 hours before the experience starts (local time)
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Private Transportation Punta Cana Airport to Hotels in Bávaro and Punta Cana
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