Alhambra and Nasrid Palace Entry Assistance and Tourist Train
Granada, Spain
- 2 hours (approx.)
- Offered in: English
Explore our promoted experiences
Overview
What's Included
- Entrance ticket to the entire Alhambra complex, including the Nasrid Palaces.
- Access to Nasrid Palaces
- Guided Tour
- Food an Drink
Meeting and Pickup
Departure Point
- The Alhambra, Calle Real de la Alhambra, s/n Palacio de Carlos V, 18009 Granada Spain
What To Expect
1
The Alhambra
2 hours • Admission Ticket Included
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Stroller accessible
- Near public transportation
- Infant seats available
- Most travelers can participate
Supplied by
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Traveler Photos
Reviews
3.5
based on 52 reviews
Sort by: Most insightful
After seeing so many negative reviews about the price, I felt I had to share my experience.
I hadn’t booked tickets in advance, and it was only a few days before my trip that I realized I actually needed to reserve them. The Alhambra is an incredibly popular attraction, and tickets on the official website sell out weeks in advance. And the Nasrid Palaces are an absolute must-see!
So I was extremely happy to find tickets available on Viator. Yes, the price was a bit higher, but trust me, it was absolutely worth it! The Alhambra, and especially the Nasrid Palaces, turned out to be the largest and most beautiful palace complex I’ve ever visited.
I wouldn’t have wanted to miss this experience just to save a little money. No regrets whatsoever!
booked advance and wanted a assisted tour with mini train experience. the tour operators ticket was for a different time and we used the Viator information which meant we were late and missed the tour. and the tour that had been provided was not assisted. Viator staff did get us a 50% refund but we had travelled 300km to get there and booked hotel rooms so ended up not getting the tour ( the prime reason for the holiday) and it cost us a lot of money for nothing, not a happy person right now
Get your last minute ticket with a premium at ease. No tour guide, get your pdf ticket and start your tour from Justice Gate with Nasrid Palaces which is a must see. Communicate via whatsapp or viator.
Response from Host, Nov 2026
Thank you for your positive feedback! We're delighted that you appreciated our last-minute ticket service and the flexibility to explore the Alhambra independently. We're glad you enjoyed the Nasrid Palaces, and we appreciate your recommendation. We hope to welcome you again in Granada!
Worst experience. Expired ticket. No contact. Scam. Please avoid in any way possible. Do not book. Denied entey
Response from Host, Nov 2026
We sincerely apologize for the experience you had. We regret the issue with your ticket and the difficulties you faced trying to contact us. We understand how disappointing it must have been to be denied entry to the Alhambra. This is not the experience we want our customers to have, and we take your feedback very seriously. Please accept our sincere apologies for the inconvenience.
Arrive early to beat the crowds. Enjoy not being herded by a guide. Tourist trains are naff…..,,……..
Response from Host, Nov 2026
Thank you for sharing your feedback! We're glad you enjoyed exploring the Alhambra independently and at your own pace. We appreciate your comments about the tourist train and hope you had a wonderful visit!
Little information from the providers. We had to ask other firms about where to go. Alhambra is a nice place to be. Tourist bus difficult to find.
Response from Host, Nov 2026
Thank you for your feedback. We're glad you enjoyed visiting the beautiful Alhambra, but we're sorry that the information provided about the meeting point and tourist bus was insufficient. We understand how frustrating this must have been and will work to make our instructions clearer for future visitors. We appreciate your comments.
The palace itself was exceptional. The viator experience was disappointing however, I had to message several times as there was a lack of clear messaging as to start point and it was unclear about travel arrangements on the land train, which was included but no guidance included or ticket included.
Response from Host, Nov 2026
Thank you for your feedback. We're delighted that you enjoyed the exceptional beauty of the Alhambra. However, we sincerely apologize for the lack of clear information regarding the meeting point and tourist train arrangements. We understand that this caused unnecessary confusion, and we take your comments seriously. We will work to improve our instructions and communication to provide a smoother experience for our customers.
We had a code and meeting time for 12.30 for ? Tourist train then tickets for palaces at 1.30 but no instructions on what to do except a meeting place at 12.30 . We were there early but no one met us and no tourist train arrived . We did use our tickets to access the palaces . I have asked for a refund for the part of our tickets that covered the tourist train but have not had a reply .
Response from Host, Oct 2026
Thank you for your feedback. We sincerely apologize for the confusion regarding the tourist train and the lack of clear instructions. We understand your disappointment, especially as you arrived on time but were unable to use this service. We also regret the delay in responding to your refund request. Your comments are important to us, and we will work to improve our communication and service.
Overall our experience with viator was good but tickets were sent very last minute which meant we were late booking our transport to Granada which was risky as trains are infrequent and buses were busy. We weren't sent any tourist train tickets either - have written to viator to give us a refund for the train.
Response from Host, Oct 2026
Thank you for your feedback. We sincerely apologize for the late delivery of your tickets and the inconvenience this caused when planning your transport to Granada. We also regret the confusion regarding the tourist train tickets. We understand your frustration and will use your feedback to improve our communication and ticket delivery process.
The Alhambra was definitely a must see, but unclear why Viator charges $75 for a $22 ticket. Communication from Viator was very good although the registration process was cumbersome.
Response from Host, Oct 2026
Thank you for your feedback! We’re glad you enjoyed visiting the Alhambra and appreciated our communication. Our service focuses on securing last-minute tickets when official availability is limited. We appreciate your comments and will continue working to make the booking process smoother.
unsere ticlets wurden angeblich verschickt, leider sind sie nie bei uns angekommen.
Glücklicherweise war das Personnal vom MUSEUM SEHR NETT UND HIFSBEREIT und tat alles mögliche um unsere Reservierung zu finden.
Die Alhambra konnten wir besuchen, die anderen mitgebuchten Aktivitäten leider nicht, da wir keine Tickets hatten.Telephonisch war niemand zu erreichen.
Nie wieder mit VIATOR
It is excellent but you have to keep in mind the ramps and the stairs. The activity requires a minimum of 4 hours. The visit is totally worth it.
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The tickets were delivered quickly and the communication regarding choosing the time slot went well.
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We were told to meet at 12:30 PM to supposedly get our tour tickets and we didn't see anyone. Fortunately, the Alhambra guides helped us and told us not to wait, that there were no tickets to pick up.
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No problems with the visits, however no info for the little train, no tickets sent and no one to ask for information, no signage anywhere regarding the circuit, had to call Viator several times because the provider was nowhere to be found, (Viator service very professional and kind) and problems solved at the end of the afternoon after asking many people!!!! Not very professional, all of that.....
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Response from Host, Oct 2026
Nous sommes sincèrement désolés pour les difficultés rencontrées concernant le petit train touristique et le manque d’informations. Nous comprenons votre frustration et regrettons que vous ayez dû contacter Viator à plusieurs reprises pour obtenir de l’aide. Nous prenons vos remarques très au sérieux afin d’améliorer l’envoi des billets et la communication des informations pratiques. Merci pour votre retour.
When I read the reviews, I was afraid it wouldn't turn out well. Luckily I just received my tickets. Just keep in mind that you can get a different time to go to the Nasrid Palace on the chosen day. So keep your day free for that and get up on time to go earlier if necessary. Furthermore, the train has a few stops away, ask opposite the entrance of Alhambra for the nearest stop and you can get on.
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Response from Host, Oct 2026
Bedankt voor uw positieve en uitgebreide feedback! Fijn om te horen dat u uw tickets goed heeft ontvangen en dat uw bezoek uiteindelijk goed is verlopen. Zoals vermeld bij onze lastminutetickets kan het tijdstip voor het Nasrid-paleis afhankelijk zijn van de beschikbaarheid afwijken. We waarderen uw praktische tips over het toeristentreintje en hopen u in de toekomst opnieuw van dienst te mogen zijn!
Since there were comments saying the tickets didn't arrive properly, I ordered them with some worry, but they arrived safely the night after I placed the order.
Although it was a little different from the specified time slot, since it's a very difficult ticket to get in the first place, I don't mind.
I think it is one of the ways to arrange it at a relatively inexpensive price if you have some leeway beforehand.
I tried the official same-day ticket cancellation waitlist late at night, but there were no cancellations at the time I went, and since the price here was acceptable even if it was higher than the official price, I arranged it here and thoroughly enjoyed the Alhambra.
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Response from Host, Oct 2026
Thank you so much for your thoughtful review! We’re delighted we could help you secure last-minute tickets and that you enjoyed your visit to the Alhambra. We truly appreciate your flexibility, understanding, and recommendation!
Organize your visit well to be on time for the Nasrid Palaces because it is the only monument where they give a time to enter
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Response from Host, Oct 2026
Grazie per il consiglio! È importante organizzare bene la visita e rispettare l’orario indicato per i Palazzi Nasridi, poiché l’accesso è consentito solo nella fascia oraria assegnata. Ci fa piacere che questa informazione possa aiutare altri visitatori a godersi al meglio l’Alhambra!
Reliable, although I insisted that they send me the tickets and they finally sent them to me... two days before, it is reliable.
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Response from Host, Oct 2026
¡Muchas gracias por su comentario! Nos alegra que finalmente recibiera sus entradas y pudiera disfrutar de la visita. Lamentamos la incertidumbre y agradecemos su paciencia y confianza.
They managed to find a ticket for the Alhambra, where no one else had succeeded, I had tried everywhere
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Response from Host, Oct 2026
Grazie mille per la sua recensione! Siamo felici di essere riusciti a trovare un biglietto per l’Alhambra e di averle permesso di visitare questo luogo meraviglioso. Grazie per aver scelto il nostro servizio!
That inside the Alhambra there is not much information, neither for boarding the train nor for tickets. But by asking we arrived
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Response from Host, Oct 2026
Gracias por compartir su experiencia. Nos alegra que finalmente pudieran disfrutar de la visita. Lamentamos que la información sobre el tren no fuera suficientemente clara y agradecemos mucho su comentario. Trabajaremos para mejorar las indicaciones para nuestros futuros clientes.
Member Pricing
From
$45.35
per personWas $47.74(-5%)
-You will not receive a refund if you cancel.
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Alhambra and Nasrid Palace Entry Assistance and Tourist Train
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