- To confirm your exact pick-up time and meeting point, please contact us at least 24 hours before your visit. From Monday to Friday, you may reach us through your reservation messages or by phone. On Saturdays and Sundays, our team is available by phone only to ensure a faster response and better assistance. Phone: +52 998 881 9833 - Pickups are made from various hotels in Cancun, Playa del Carmen and the Riviera Maya, so the pickup time will vary depending on the location of your hotel. - If your accommodation is not a hotel, you will need to provide your full address including street name, street number, house number, state, postcode and city. This will enable us to provide you with the nearest pick-up point. We can pick you up at your hotel or at the nearest available point on our routes. - Please let us know if you do not require transport and wish to travel to the park by your means. Please note that transport services that are not used will not be refunded. - We cannot guarantee to collect you from a hotel where you are not a guest. Some hotels have a policy of not allowing visitors onto the premises. - You must present your printed or digital voucher with the QR codes, and your official ID to the guide for boarding the bus and to obtain a bracelet for entering into the park. - You must arrive 15 minutes early at your assigned location. - The guides will wear red T-shirts with the Xcaret logo on the back for easy identification. - The guides will call out the name of the tour. - Transportation is not private, so you will be sharing the bus with other visitors to Grupo Xcaret.