Private roundtrip transportation from Cancun airport to hotels

Recommended by 91% of travelers

Cancun, Mexico

Great choice

5+ bookings last month.

25 minutes to 1 hour 30 minutes (approx.)
Pickup offered
Group discounts
Mobile ticket

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Overview

What's Included

Private transportation
Air-conditioned vehicle
Airport/Departure Tax

Restroom on board
Gratuities

Meeting and Pickup

Pickup point

Cancun Airport
Cancun Mexico

Pickup details

Private Transportation from Cancun Airport. We offer a private, punctual and comfortable transportation service from Cancun Airport to hotels in different areas of Cancun and the Riviera Maya. || Please confirm the area of your accommodation to avoid extra charges. || Upon arrival, collect your luggage and head out of the terminal through the exit marked "Shuttle and Taxis." A Travelfy representative will be waiting to welcome you and assist you in boarding your vehicle. Your transportation will be ready exactly 20 minutes after your flight lands and will wait for you up to 60 minutes after the landing time. The service is private and exclusive; all passengers must arrive on the same flight and time. Transportation to different terminals is not permitted. Meeting points to locate your driver: · Terminal 2 (domestic arrivals): Welcome Bar. · Terminal 2 (international arrivals): Welcome Bar. · Terminal 3: Margaritaville Bar. · Terminal 4: Welcome Bar. To ensure a safe and efficient experience, we recommend that you ignore any person or agency within the airport attempting to offer you services. In case of any questions or need for assistance, please contact us immediately so that our representative can guide you to the appropriate vehicle. | The pick-up time will be confirmed one day before your flight. Your driver will be waiting for you in the lobby of your hotel. Please be ready and in the lobby before the confirmed time, as drivers can only wait a maximum of 15 minutes after the agreed time. Cancun International Airport recommends arriving at least three hours before your flight departure. When scheduling your pick-up time, consider the time needed for: · The journey to the airport. · The registration, security and check-in process. · If you are not sure what would be the ideal time for your pick-up, please contact us and we will be happy to help you coordinate your departure so that it is punctual and without setbacks.

Drop-off points

Select a drop-off point

Operating hours

Select your preferred transportation option to see hours.

What To Expect

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Service animals allowed
Near public transportation
Infant seats available
Most travelers can participate
Our services operate from 8:00 a.m. to 8:00 p.m. If your arrival or departure is outside these hours, please contact us to confirm availability and additional costs.

The service is private and exclusive; all passengers must arrive on the same flight and time. Transport to different terminals is not permitted.
Departure: Your driver will be waiting for you in the lobby. To avoid any inconvenience, please be ready a few minutes early as the waiting time is only 15 minutes after the confirmed time.
Arrival: Your transportation will be ready 20 minutes after your flight lands and you can wait up to 60 minutes after your arrival.
For last minute changes or delays, please contact us immediately; these are subject to availability and are not guaranteed.
Additional or bulky luggage (such as surfboards, golf clubs or bicycles) may be subject to restrictions and extra costs. Please contact us to confirm availability and conditions.
Baby seats are subject to availability.
This is a private tour/activity. Only your group will participate

Supplied by

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Traveler Photos

Gallery picture 1 (from a traveler's review)

Gallery picture 2 (from a traveler's review)

Gallery picture 3 (from a traveler's review)

Gallery picture 4 (from a traveler's review)

Featured review

Sheniece_S

The car service and driver were wonderful. On time and we felt safe. Would....without a doubt....use them again. Thank you for such accommodating services!

Reviews

4.6

based on 34 reviews

Total reviews and rating from Viator & Tripadvisor

We perform checks on reviews

Driver was nice. He was a...

James_P, Mar 2026

Driver was nice. He was a few minutes late but that wasn’t a big deal. We were supposed to have a luxury SUV but got a large white van. It was clean and fine but not what we had reserved

Response from Host, Mar 2026

Thank you so much for sharing your experience with us! 🙌💙 We're happy to hear that the driver was friendly and that the vehicle was clean and comfortable during your transfer. At Travelfy Private Transportation, we always strive to offer a reliable and safe transportation service from Cancun International Airport to the Riviera Maya, taking care of every detail of the experience 🚐✨. We apologize if the vehicle wasn't exactly what you expected. Sometimes, the images shown on the platform are for illustrative purposes, and the vehicle may vary depending on daily availability, although we always try to send clean, comfortable vehicles suitable for the reserved service. We greatly appreciate your understanding and feedback, as it helps us continue to improve. We hope to have the opportunity to serve you again on your next visit. Thank you for choosing Travelfy Cancun Transfers! 🌴😊

Use another service

Chuck_T, Feb 2026

Very bad!!! Over one and a half hours at airport to locate driver. No AC in van. Call several numbers and just a machine, NO HELP! Taxie driver ended up helping, no one with sign with our name like we were told.

Response from Host, Feb 2026

Dear Client, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced upon your arrival — this is not the level of service we strive to provide. After reviewing your case internally, we acknowledge that there was a coordination error during the airport reception. On this occasion, our staff was displaying only the Travelfy logo instead of a sign with your name, which understandably caused confusion and delay. This was an isolated situation and we take full responsibility for it. Corrective measures have already been implemented to ensure this does not happen again. We truly appreciate your patience, and we’re glad we were able to react quickly to complete your transfer once the situation was identified. Regarding the air conditioning, this is certainly not standard for our service and has been escalated with our operations team for review, as all our vehicles are expected to be fully functional and comfortable. We genuinely regret that your first impression did not reflect the punctual, reliable, and accessible service we are known for. Your feedback helps us improve, and we appreciate you bringing this to our attention. Warm regards, Travelfy Team

The car service and...

Sheniece_S, Dec 2025

The car service and driver were wonderful. On time and we felt safe. Would....without a doubt....use them again. Thank you for such accommodating services!

Response from Host, Dec 2025

Thank you so much for your feedback! 🙌💙 We're so happy to hear that both the service and your driver met your expectations. Punctuality and passenger safety are our top priorities, so knowing you felt comfortable and at ease during your ride fills us with satisfaction. 🚐✨ We truly appreciate your trust and your kind words. It will be an honor to welcome you back when you return. We'll be here to serve you with the same dedication and warmth! 🌴😊

I’ve used this service a...

Charles_D, Aug 2025

I’ve used this service a number of times and they always do a great job. Very clear communication and always on time. Highly recommended.

Response from Host, Sep 2025

It's a pleasure to read your comment! 💙 Knowing that we made you feel welcome and that everything was perfect during your transfer motivates us to continue working with passion. 🚐✨ Thank you for choosing us and for recommending us so kindly. We love knowing that we helped make your experience in Cancun even more special. We'd love to welcome you back on your next trip and provide you with another excellent transfer experience! 🌊☀️

I’ve used this company a...

Charles_D, Aug 2025

I’ve used this company a few times and always receive excellent service. Would highly recommend this service. Thank you.

Response from Host, Aug 2025

Thank you so much for your recommendation! 🙌 We're delighted to know that we met your expectations and that you enjoyed a safe and stress-free transfer. 🚐✨ For us, every detail counts to make your experience perfect. 💙 We deeply appreciate you choosing Travelfy for your trip. We hope to see you again on your next visit to Cancun or the Riviera Maya and continue to be part of your adventures! 🌴🌊

I recommend everyone to...

Cuong_V, Jul 2025

I recommend everyone to try this company because they are very good at the job, service, and the price. For several times I have been used Viator and I am very happy with it. Thank you

Response from Host, Jul 2025

Thank you so much for your recommendation! 🙌 We're delighted to know we met your expectations and that you enjoyed a safe and stress-free transfer. 🚐✨ For us, every detail counts to ensure your experience is perfect. 💙 We hope to see you again on your next visit! 🌴🌊

Did I just get scammed?

Adrienne_C, Mar 2025

I paid online in advance and still had to.pay on arrival. Now I'm out $250 for a $110 ride. Scammed.

Response from Host, Mar 2025

Hello Adrienne, Thank you for sharing your feedback. We would like to clarify the situation regarding your reservation. Your original reservation was made for a shuttle to the Cancun area, which covers only downtown and the hotel zone of Cancun. However, your actual destination was an Accommodation located in Akumal, a completely different area and over an hour away. Since February 20th, we have contacted you on multiple occasions to inform you of this error and provide you with two options: - Modify your reservation on Viator by selecting the correct option for your destination. - Keep your original reservation with an additional cost to be paid upon boarding. Despite our many and repeated messages and follow-ups, we never received a response from you. Because of this, upon your arrival, it was necessary to cover the corresponding adjustment, as we had informed you well in advance. We understand that situations like this can cause discomfort, but it is essential to review the details of the reservation before completing it. Our team always works with transparency and clear communication to avoid these types of inconveniences. Kind regards, Travelfy | Cancun Transportation

Misleading information

Gregory_S, Feb 2025

They advertised it as an SUV allowing plenty of space. They showed up with a small Toyota one way and then a Nissan for the other trip. They were not sure our luggage would fit in the vehicle. We paid top dollar for what was advertised, but that is not what we received.

Response from Host, Feb 2025

We are truly sorry that your experience did not meet your expectations. Our goal is always to provide comfortable and reliable transportation, and we apologize if the assigned vehicle was not to your liking. Your feedback is invaluable to us and we truly appreciate you taking the time to share your experience.

Awesome

Sherri_B, Feb 2025

We sent a picture of ourselves to the scheduler so the driver could find us quicker. It worked out wonderful. Julio was great!!!

Response from Host, Feb 2025

Thank you for your kind review! 😍 We are very pleased to hear that your transfer was safe and smooth. 🏝️ Our team strives to provide exceptional service on every trip. 🛣️🌟 We appreciate your trust in us and look forward to serving you again in the future.🚗✨

Great ride

Marissa_V, Jan 2025

Our driver was on time and kind. The SUV was a great size, making it so comfortable after a long flight. I would definitely use this service again.

Response from Host, Jan 2025

Hello! 👋 We love reading your comment. Knowing that your transportation experience was perfect motivates us to continue working with passion. 🌟 We always seek to offer first-class service and make each client feel comfortable and safe. 🛣️ Thank you for choosing us and trusting us. 🌴 We hope to have the pleasure of serving you again very soon. We await you with a smile! 😊

Would recommend

Charles_D, Jan 2025

Excellent service, great communication, clean car. My drive Ivan was great and very helpful with my luggage. Thank you.

Response from Host, Jan 2025

Hello! 👋 We love reading comments like yours. Knowing that your transportation experience was perfect motivates us to continue working with passion. 🌟 We always seek to offer first-class service and make each client feel comfortable and safe. Thank you for choosing us and trusting us for your trip to Cancun. 🌴 We hope to have the pleasure of serving you again very soon.

Would definitely recommend

Alicia_M, Jan 2025

Great communication throughout the whole process! Everyone was so friendly and prompt. Would definitely book again! Thanks for wonderful service!

Response from Host, Jan 2025

Thank you so much for sharing your experience! 😊 We are delighted to know that our transportation service from Cancun airport exceeded your expectations. We strive every day to offer you a safe, comfortable and punctual trip, and it is a pleasure to know that you noticed it. 🛣️✅ We appreciate that you have chosen us and that you recommend us with such confidence. We hope to see you soon on your next visit and give you another unforgettable experience. 🚗✨ We await you with open arms!