Banff to YYC Airport Shared Shuttle Service

Banff, Canada

High interest

Booked 3 times today.

1 to 50 minutes (approx.)
Mobile ticket
Offered in: English

Overview

What's Included

Air-conditioned vehicle
Private transportation
Parking Fees
1 piece of Luggage per Passenger (Free of Charge)

Gratuities

Meeting and Pickup

Meeting points

Select a meeting point

Drop-off point

Calgary International Airport
Calgary, AB T2E 6W5, Canada

End point

This activity ends back at the meeting point.

What To Expect

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Stroller accessible
Near public transportation

Infant seats available
Most travelers can participate
This tour/activity will have a maximum of 100 travelers

Supplied by

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Featured review

dannielle_a

The vehicle was clean and the driver was exceptional!, he was trying to help me find wildlife along the drive to the airport

Reviews

3.3

based on 10 reviews

Total reviews and rating from Viator & Tripadvisor

We perform checks on reviews

We had a smooth and easy...

Tricia_M, Jun 2026

We had a smooth and easy ride to the airport. The driver arrived on time and was helpful and courteous. The van was at capacity with people and luggage, so it was a bit crowded but otherwise fine.

Response from Host, Jun 2026

We will take note of this. We’re glad you enjoyed the trip, arrived safely at your destination, and had a great experience at a very economical price.

No Show with No Notice

Katie_K, May 2026

Our airport bus did not arrive, we received no prior communication to notify us of this. When I chased it up, I was offered a shuttle 2hrs later, this would not have gotten us to the flight on time. I expected them to arrange a taxi or something else, they did not. Unnecessary stress before a long flight. Opted for this company to save some $ and ended up doing the opposite.

Response from Host, May 2026

We apologize, as we couldn’t find any of your bookings. There may be a system glitch, and we will contact Viator to check.

Simply wonderful

dannielle_a, Apr 2026

The vehicle was clean and the driver was exceptional!, he was trying to help me find wildlife along the drive to the airport

Response from Host, Apr 2026

We’re so glad you loved the service and truly appreciate your kind words! We look forward to serving you again in the future. - ABestX CANADA

Mechanical delay recovery.

Alan_R, Sep 2025

Our pickup was for 1000hrs. We were at the spot at 0940. At 1015 no shuttle so I reached out and was advised there was a mechanical issue and pickup would be 1130. From there communication was flowing with updates and they arranged a substitute company who arrived at 1130. So while initially concerning they did recover and keep us informed. So high marks for that.

Response from Host, Sep 2025

We're really glad you made it to your destination safely and on time. We also want to sincerely apologize for the unfortunate circumstances. To ensure you arrived on schedule, we arranged an immediate shuttle for your pickup. We truly appreciate your kind understanding. Thank you, and we look forward to serving you even better next time! Cheers, ABestX Canada

Unreliable, unreachable, and uncomfortable

Angie_P, Aug 2025

Was not informed that pickup was in back of hotel, not in front. No contact information given. Called number on ticket and went to voicemail. Finally found van about 15 minutes after set pickup time and driver could not figure out my tickets. Late arriving to airport. Ride was hot and uncomfortable.

Response from Host, Aug 2025

Thank you for your feedback Angie, and we sincerely apologize for the inconvenience you experienced. We're sorry for the confusion regarding the pickup location, lack of clear contact information, and discomfort during your ride. This does not reflect the standard of service we aim to provide. Your comments have been shared with our team to help improve our communication and guest experience moving forward. We appreciate you bringing this to our attention.

Sorry to have to rate poorly

Carrie_K, Jul 2025

The ride to Banff was good however on the return, they never showed up. Multiple calls only got voicemail. Reached via attorney and they were unable to reach the tour operator. My son was stranded in Banff. I had to book another shuttle a couple of hours later. When you have somebody that gives you a ride to the shuttle stop and then they’re waiting for over 20 minutes and then you have to leave and come back. It makes it difficult. I understand mechanical issues can happen but to get a phone call 25 minutes after the pick up is not OK. You knew you were gonna be running late. You could’ve just called and he would’ve waited instead of scrambling trying to find another shuttle. Very disappointing. The phone number on your website says it operates 7 AM to 7 PM mountain time. It also says 24 seven support. This is not the case. You should be giving proper information out. If someone sees 7 AM and calls at 7 AM they expect an answer not two hours later. It seems like there is only one person that answers the phone and it’s on a cell phone.

Response from Host, Jul 2025

Hi Carrie, Thank you for taking the time to share your feedback we truly appreciate it. Our sincere apologies for the delay with the shuttle, which was caused by a mechanical issue. The driver was already on the way, and during that time, we were actively coordinating with them and trying to find an alternative solution for your son’s trip. We also attempted to call you back right away to confirm that another shuttle was being arranged, but understand you had already made other arrangements for him. Please note that we are a local business and do not operate a 24-hour call center. The 24-hour customer service you may have seen is likely from Viator, not our direct hotline. Our operating hours are listed online, and we always strive to respond as quickly as possible within those hours. We are continually working to improve our service and ensure a better experience for all our passengers. We hope to have the opportunity to serve you better next time. Wishing you a wonderful and blessed day!

Awesome service

JoRhea_D, Jul 2025

The company was so great in updating us of their expected time of arrival. There was a little bump with the arrival, but they made sure we hot to the airport on time

Response from Host, Jul 2025

Thank you for your kind words! We're glad you appreciated our efforts and constant communication to help our passengers feel secure during their trips. We look forward to seeing you again soon! ABestX Canada

Beware of direct transfers to the hotel

MASAHARU_O, May 2026

It was a contract to pick you up at the hotel but the driver didn't know, so you need to tell the driver directly on the day. The driver contacted me and explained to me, and he immediately picked me up at the hotel. The driver was a safe driver and friendly person.

Auto-translated

Response from Host, May 2026

フィードバックをいただきありがとうございます。こちらは乗り合いの公共シャトルサービスのため、すべてのお客様にスムーズにご利用いただけるよう、指定された乗車・降車場所を設けております。ご宿泊先のホテルが指定リストに含まれていない場合は、最寄りの停留所での乗車・降車をお願いしております。バンフ・アベニュー沿いの場合、通常は徒歩1〜2分ほどの距離となります。